Complaints

This profile includes complaints for Estes Forwarding Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Estes Forwarding Worldwide LLC

  100 Gateway Centre Pkwy Ste 210 N Chesterfld, VA 23235-5174

  
• 

  Estes Forwarding Worldwide LLC

  PO Box 25612 Richmond, VA 23260-5612

  
• 

  Estes Forwarding Worldwide

  18951 Kenswick Dr.#120 Humble, TX 77338

• 

  Estes Forwarding Worldwide

  91 South 12th Street Jacksonville Beach, FL 32250

• 

  Estes Forwarding Worldwide LLC

  7574611450 Norfolk, VA 23501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a tv through **** Club that shipped 5/24 with this company. Never heard of them, but the reviews freaked me out. Delivery was supposed to be 6/3, never showed up. It took multiple calls to EFW and **** to get it scheduled for 6/5. TV shows up and it is heavily damaged (photos attached). The website stated they were supposed to unpack and remove packaging materials. While the delivery people were nice, they dropped the tv and left very quickly. Once I opened it, I noticed the tv was heavily damaged. I had to rent a larger vehicle to return it which cost me more time and money. Mind you, I already called off two days of work for them to deliver this tv only to get it heavily damaged. Additionally, my home reeks of weed; one delivery driver smelled so strongly that it lingered in my home for hours afterwards. Absolutely horrific experience from this company.

  

  Business Response

  Date: 06/06/2024

  We have attempted to contact the customer in regards to her complaint.  Left a message for her to call us back directly to apologize for the experience, inform of the corrective actions for our delivery team that will be taken and next steps to take for a return order to be processed through ***'s Club.

  Customer Answer

  Date: 06/09/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************************
  
  
  
  

• Initial Complaint

  Date:05/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pool from **** club. EFW picked up package on 5-14. Estimated delivery date was 5-21. On 5-18 package arrived at destination city. 5-21 came and went and no contact. 5-22 I emailed and got the ***** apologized , we so sorry blah blah. 5-23 again no contact from company. Emailed again and was advised they would not be delivering until the week of 5-28. Advised they would call me 5-28 or 5-29 to tell me when they were coming. So my items will have been in their destination city for 10 days by this point. OUTRAGEOUS Reference #: *******

  

  Business Response

  Date: 06/20/2024

  Good afternoon, 

   

  We apologize for your poor delivery experience through EFW. This type of service is unacceptable throughout our network. We are making our network managers aware of any communication and late delivery issues that we come across. This is part of our initiative to provide a better customer experience for all deliveries moving forward. We hope these actions will prevent these issues in the future and limit experiences like this. Again, apologies for your experience and we hope to provide you with a better one in the future given the opportunity. 

• Initial Complaint

  Date:05/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shed from *********** This carrier is who they use. I have never heard of them and now I know why. They must not exist. Tracking showed "out for delivery" on May 17th. It never happened and never received a call that they were not coming..I just lost my father and had to make special arrangements to be home in case they did come. I waited until 8 o'clock and have yet to hear anything from EFW delivery service. I have contacted ***'s Club but they do not care about their customers since they already have my money. So now I have visitation for my father and have to wonder if this might come while I'm not at home. And have to wonder if would be there when I do get home if it comes. I guess my only option is the BBB to prevent future ***'s customer from having this same issue. And contact my credit card company for the $740.94 that ***'s had no problem taking

  

  Business Response

  Date: 05/21/2024

  Good Morning, 

   

  Our most sincere condolences with the loss of your father.

  I show this order has been delivered as of 5/20, however if this is not the case please reach out to us for further assistance. 

  My apologies as well for your overall delivery experience, and the confusing tracking for this item. 

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  [Provide details of why you are not satisfied with this resolution.]
  

  Yes this was delivered 4 days past the out for delivery date. Yes I wasted a whole day waiting for the delivery on the out for delivery date. Yes I see that this is a common issue with this company. Yes my item was dumped on my patio without any care or concern for my items condition or damage that it might occurred. Yes it would have been left without notification except for my wife hearing a noise and looking out the door. 

  So even though I finally received item after 4 days of the delivery date, I reject this reply from the company to hope to protect future consumers from this type of issues.
  Regards,
  
  ***********************
  
  
  
  

  
  

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** for efw was delivering a heavy treadmill. Two delivery agents could not lift the package up my front stairs. They proceeded to loose control of the package and break my front step granite railing along with the granite cap and steps. I submitted a claim with efw and for over two months I was told that they are reviewing the claim. After two months I was informed that when they attempted to reach out to me they were told I was out of town. They did not reach out to me. I receive the same response from EFW that someone will reach out to me.

  Customer Answer

  Date: 05/24/2024

  Good evening, 

   

  The claim number referenced in the subject line could be closed at this time.  The business reached out to me and settled the claim.  

   

  Thank you

  *********************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an outdoor patio set over 2k from ****. Had to pay $200 shipping for **** to outsource delivery to EFW. Item was to be delivered, however a different item, not my furniture, was left on a pallet in my driveway. I told the delivery men my items were missing. They wanted me to sign for delivery. I refused, the paper clearly had my items on it and if I signed it would state I agreed they were delivered. The delivery men said my items would arrive the following day, and that the items in the boxes they brought were part of my order, just not all of it. He referred to the weight of the packages on the paper needing a signiature, and that my signing was agreeing to packages at the weight listed being delivered, not agreeing to all items I purchased being delivered. They left, and I called both **** and EFW immediately to explain the wrong items were brought to my house and left. Therefore, someone needs ro arrange for the boxes to be picked up from my drive and sent to the correct address (on the boxes) and track down my furniture and schedule its delivery. There is not a human to speak to at EFW and they do not care at all! **** said the problem is mine to deal with between me and the delivery service that THEY chose. Meanwhile I am out over 2k with no furniture. This is ****************** by EFW.

  

  Business Response

  Date: 05/06/2024

  Good Morning,

   

  First and foremost, i would like to apologize for inconvenience this has caused you. We are working with our network management team and local delivery time to get a resolution on where your order is and provide you an update. 

   

  We will be reaching out later today with an update.

  Customer Answer

  Date: 05/07/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************
  
  
  
  

• Initial Complaint

  Date:04/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking never updates. No way to contact company for updates. Never received order.

  

  Business Response

  Date: 04/29/2024

  We are looking into this issue now and will follow back with the customer as soon as possible with a resolution.  Thank you.

• Initial Complaint

  Date:04/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/17/2024 - EFW delivers heavy patio set. Does not call to say they have arrived. Waiting 4 hours for delivery. Call company, they say it was delivered. We go outside and find very heavy boxes in front of ********** just left there. We cannot move the boxes that needed to go in back yard and cannot move car out of garage due to boxes blocking driveway. Called **** to advise issue. No resolve as yet. We needed them to get back here and take it to back yard or take it all back to ****. We cannot move heavy furniture boxes.

  

  Business Response

  Date: 04/17/2024

  Good Afternoon,

  I apologize for your delivery experience. I have reached out to our final mile partner to coordinate the redelivery of this item, they will be reaching out to you via phone and email within 24 business hours. 

  Customer Answer

  Date: 04/17/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *****************************
  
  
  
  

• Initial Complaint

  Date:04/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $1100 chair. They were supposed to deliver it by 4/2. When I call for information they are unprofessional and blow me off with the same lie, that they will email me. They had me wait all day twice when they said my package would arrive, only for it to still not be here, and they act like I'm inconveniencing them by wanting to know where my $1100 chair is.

  

  Business Response

  Date: 04/08/2024

  Good morning,

  We are working on a solution with our local delivery team to have this delivered as soon as possible.  We will follow up with the customer directly to resolve the issue.

  Thank you,

  EFW

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Make a purchase from target, EFW was automatically designated as the delivery provider. Order was purchased 3/25/24, on 4/2 I received notification it would be delivered. Past 6:00 PM, the product was never delivered. On 4/3, I contacted the support and they said it would arrive today and they gave me a specific timeframe. Not only did they miss the timeframe, they never delivered at all. I called support and they said they would investigate the issue. Since it is an expensive item, I do not have the time/patience to wait, hence the filing of this complaint. My tracking number is *******. I hope for this to be resolved swiftly without any further disruptions or delays.

  

  Business Response

  Date: 04/04/2024

  
  Good morning, 

  We are sorry to hear about your experience with your delivery. We are currently working with our local team in order to get your Target order delivered to you. After looking into this shipment this was put in out for delivery status in error. This order should not have been put in this status. We are currently working with our local team resolve this error. We will follow up with a call and confirm with you once our local team has this shipment scheduled for delivery. We are sorry for the inconvenience this may have caused you and we are working on getting this order delivery as soon as possible for this experience. 

  Thank you,

  Customer Answer

  Date: 04/29/2024

  This is regarding complaint ID ******** filed on 4/3/2024. I only just received the postal mail correspondence for this compliant. I would like to adjust the complaint by stating that my concerns were met and the company provided me support and resolved my issue. Thank you.

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery window missed twice with no communication. My wife wasted 6 hours of her day waiting around to open the driveway gate for the delivery truck. When I contacted at the end of the day to get a new delivery window they told me to call the dispatch center and figure out the delivery window myself in the morning. Before I had a chance to respond how inconsiderate this was the agent ended the conversation. This company does not follow through with their commitments and refuses to communicate.

  

  Business Response

  Date: 03/27/2024

  Good Morning,

  We do apologize for the poor experience you have received. The information provided is not in our system and the tracking number in the screenshot is for Estes Express not Estes Forwarding Worldwide (EFW). Unfortunately, we would be unable to help resolve this issue for you as we are 2 different companies.

  Thank you and have a great day