Reviews

Review Details

• Review fromJoseph N

  Date: 09/30/2025

  1 star
  Based on the fact that that I have easily received *****+ call from "*******", the name given by the robo caller recording they use before transferring the call to someone on the other side of the world, Alarm.com must be nothing but a Scam. A real business would not continue to call a phone number on the do not call list that many times and multiple times per day. They likely have plausible deniability, i.e., some marketing company or 3rd party agent, but "***" the Indian or Pakistani told me they work for Alarm.com. For the record, I will NEVER do any business with Alarm.com for this fact alone.
  

  Alarm.com Inc

  Date: 10/07/2025

  Hello ******,
  
  Thank you for alerting us to the marketing call you received from a sales representative claiming to be from Alarm.com.
  
  We understand your frustration and we want to assure you these communications did not come from Alarm.com. Alarm.com is a technology company staffed primarily by engineers. We provide a software-as-a-service platform used by companies in the security and home automation industry. Alarm.com does not sell any of its products or services directly to consumers, it does not install such products, nor does it place telemarketing calls to consumers.  Instead, Alarm.com sells its technology exclusively to security service providers that, in turn, incorporate Alarm.coms technology into their own security offerings which they independently sell to consumers. It is important to note that these security service providers are independent companies and are not affiliates or authorized agents of Alarm.com. They are not selling security services on behalf of Alarm.com, nor are they authorized to do so.
  
  We take compliance with federal and state laws and regulations very seriously and have a strong interest in protecting against the unauthorized use of Alarm.coms name and brand. We would appreciate your cooperation in providing us with any information you have about the company who contacted you so that we can look into this matter further.
  
  Best Regards,
  
  ***** *******
  Support Manager

• Review fromDavid G

  Date: 09/23/2025

  1 star
  I purchased my alarm system directly from Alarm.com believing I would own the equipment. Unfortunately, I later discovered that even though I paid for it, Alarm.com refuses to provide the installer code, meaning the system cannot be used with another provider after cancellation. This makes the hardware I bought essentially worthless outside of their service.Equally concerning, Alarm.com failed more than once to call me when my alarm actually went off. When I raised this issue, they admitted fault but offered no real resolution. This shows a lack of care for both customer safety and accountability.Instead of addressing these problems, their only response was to offer a lower monthly fee. The reality is that customers should not be locked into a service by having their equipment crippled, nor should they ever have to question whether their alarm provider will respond in an emergency.This experience has been extremely frustrating and disappointing. Alarm.coms practices feel misleading and unsafe. For anyone considering them, I strongly recommend staying away.
  

  Alarm.com Inc

  Date: 09/24/2025

  Hello *****,
  
  Thank you for sharing your feedback with us. We truly understand how important your security system is, and were sorry to hear about your concerns.
  
  Wed like to clarify a few things and ensure you get the support you deserve. Alarm.com provides technology and services to a network of independent security service providers, but equipment and monitoring services are sold and managed directly by those providers, not by Alarm.com itself. As such, we do not keep or issue installer codes, and we do not handle alarm monitoring or dispatch services. We know this can be confusing, and we appreciate you bringing this to our attention.
  
  Provider policies regarding installer codes and system access can vary, but our goal is always to keep our users safe and secure. If you are experiencing any difficulty contacting your security provider or have unresolved questions, we are more than happy to help facilitate communication and ensure your concerns are heard. Please feel free to reach us directly at ************** so we can assist in finding a resolution that works for you.
  
  We genuinely value your safety and peace of mind, and we want you to have the best possible experience with your system, regardless of the provider you choose. Thank you again for reaching out and giving us the opportunity to help.
  
  Warm regards,
  
  ***** *******
  Support Manager
  Alarm.com

• Review fromDave M

  Date: 07/19/2025

  1 star
  The equipment is not great - and very expensive. The app is also poor given that you cant zoom live videos. Half the time I cant even see what is on the screen. Plus, you are forced to pay a subscription fee to save videos - even if you buy their expensive NVR. The other day 3 of my 4 cameras stopped detecting motion. My (non-Alarm.com) installer spent an hour and could not solve the issue. He called his tech contact at Alarm.Com and told them I was on speaker. The Alarm.com agent told my installer that he could not find a problem. Despite my installer asking multiple times, the Alarm.com tech guy would not agree to escalate the issue. He said they really dont have a way to do that (???). At that point I told my installer to forget it. We then discussed what cameras he uses at his house. I ended up buying 4 cameras, a 2TB NVR and a no cost app for $570 - slightly more than the cost of 1 4MP Alarm.com camera. The cameras I bought are far superior to Alarm.com: They are 8MP, color night vision, 5X digital zoom and *********** installation. Im actually happy the Alarm.com stuff was so crappy or I would not have found the new option. I just wish I had looked harder upfront and saved $2,600 on 4 inferior Alarm.com cameras and wiring.
  

  Alarm.com Inc

  Date: 07/28/2025

  Hello ****,
  
  Thank you for sharing your experience. Were truly sorry for the frustration and inconvenience you encountered, this isnt the experience we aim to provide.
  
  Were especially concerned about how the troubleshooting call was handled. While we havent been able to locate the call based on the details provided, the situation you described is not acceptable. If you're willing, please email ************** with your account login name and include BBB review in the subject line. This will help us investigate further and ensure your concerns receive the attention they deserve.
  
  You mentioned the features of the new cameras you're now usingwhile some may offer different capabilities, they often dont integrate seamlessly with the Alarm.com system and app or with a monitoring station. Our goal is to offer a connected, smart security experience, though we understand that every setup and preference is unique.
  
  We appreciate your honest feedbackit helps us improve. If theres anything else we can do or clarify, please dont hesitate to reach out.
  
  Best Regards,
  *****
  Alarm.com Support Manager

• Review fromJoe B

  Date: 04/06/2025

  5 stars
  Lets Clear Something Up About Alarm.com If youve searched for a security system or smart home setup, specifically Alarm.com and find negative reviews. Before you judge the platform, its important to know what Alarm.com is:?? Alarm.com is NOT a security company.They dont install your system.They dont monitor your alarms.They dont provide direct customer ********** what do they do?******************** is a powerful integration platform used by licensed, independent security companies (like us!) to bring together all your devices and services into one seamless experience.Its the brains behind the scenes giving you a secure, easy-to-use mobile and web interface that connects your security panel to everything else in your home or business.?? Heres what Alarm.com can do:? Control your security system from anywhere ? Receive real-time alerts and notifications ? Arm/disarm your system remotely ? Lock and unlock smart door locks ? View and control live video feeds ? Automate lights, thermostats, and garage doors ? Create custom scenes (like Away or Bedtime)? Detect and alert you to water leaks or temperature changes The quality of your experience with Alarm.com depends heavily on who installs and supports your system. Poor service from an installer can lead to frustration and unfortunately, the platform sometimes gets blamed when it's really an issue with the provider. So when you see a review about Alarm.com, its often actually a reflection of someones experience with the installer or dealer, not the platform itself. Just like bad service from a mechanic doesnt mean your cars manufacturer is to blame its all about the local provider.Want to learn more or see a demo of what Alarm.com can do in your home or business? Contact an Alarm.com preferred service installer.
  

  Alarm.com Inc

  Date: 04/09/2025

  Hello ***,
  
  Thank you for your positive feedback! We are happy to hear you are enjoying the Alarm.com services and integrations the platform provides. We appreciate you taking the time to leave a review of your experience. Please let us know if you have any questions, issues, or suggestions at any point. We are always happy to help!
  
  Best,
  The Alarm.com Team

• Review fromAmy M

  Date: 01/29/2025

  2 stars
  subpar video camera and when it stopped working they charged me to fix it - then it stopped working AGAIN about 2 weeks later and they charged me to fix it AGAIN. I then told them that it wasn't sending me the proper notifications and they told me I needed to ****** it because if someone helped me figure it out they would have to charge me again. I consider this HORRIBLE customer service. I could get a ring doorbell that works better for a quarter of the cost.
  

  Alarm.com Inc

  Date: 01/30/2025

  Hello ***,
  
  I'm really sorry to hear about the trouble you've been having with your camera and the unexpected charges. That's certainly not the kind of experience we want users of our devices to have.
  
  Just to clarify, here at Alarm.com, we don't actually charge for support. It sounds like these charges may have come from your service provider. You may want to touch base with them about this.
  
  As for the notifications issue, let us give you a hand with that! Please reach out to us directly at ************** or drop us an email at ***********************. We're here to help you get things sorted out. We appreciate your patience and we're looking forward to getting this fixed for you!
  
  Best Regards,
  ***** *******
  Support Manager
  

• Review fromMargo M

  Date: 01/26/2025

  1 star
  How did they get an A+ rating with nothing but terrible reviews ? We had a good security company until we installed cameras and they made us do everything through this horrible app. Now sensors go off all the time for no reason, the cameras are low resolution even though they cost a fortune and the monitoring fee practically doubled. YOU CANNOT CALL OR REACH ANYONE AT THIS COMPANY. Yet my entire security system I way overpaid for is run through it. I did not choose to have my security run through a bleeping app. My cameras have been down for weeks because I changed Internet providers and the only way to reset them is by getting on a ladder and manually resetting each one. Thats ridiculous !! I hate every single thing about this app except for being able to see my video feeds remotely.. when the cameras are working.
  

  Alarm.com Inc

  Date: 01/28/2025

  Hello Margoux,
  
  Thank you for reaching out to Alarm.com. I am very sorry to hear your system is not currently working expected.
  
  As a technology company that provides services and equipment to security companies, we do not employ technicians we can send to your home to make repairs. To make sure you receive the necessary assistance, I called your provider today at 9 AM. They picked up right away and let me know that a technician was already scheduled to visit your home soon.
  
  I am confident they will resolve your concerns. However, if you have any difficulty reaching them in the future, please contact us by email at *********************** or by phone at ************ and we will be glad to assist.
  
  Best Regards,
  ***** *******
  Support Manager

• Review fromGrace m

  Date: 10/29/2024

  1 star
  HOA got it to access facilities. It has been month and I still can't get the app to work. Big scam.
  

  Alarm.com Inc

  Date: 11/14/2024

  Hello *****,

  We're truly sorry to hear about the difficulties you're facing with the app configuration. We understand how frustrating this can be, especially when you're trying to access your facilities seamlessly.

  We want to get this resolved for you as quickly as possible. We'd appreciate the opportunity to work directly with your HOA to address the issue. They can reach us at ************ or via email at ***********************.
  
  Thank you for your patience and understanding in this matter.
  
  Best Regards,
  The Alarm.com Team

• Review fromLacey A

  Date: 10/19/2024

  1 star
  Bought a new house and it came with an IQ panel. I DO NOT use it for security just to automate my thermostat and open doors. Now that my 3 years is up they want me to pay a subscription for something that should just be free. I do not need alarm monitoring. I already paid for the doorbell, garage door, and door lock I should not have to PAY MORE just to change the thermostat from my phone. Just another company trying to make everything a subscription to bleed more money from people.
  

  Alarm.com Inc

  Date: 11/14/2024

  Hello *****,
  
  We truly understand your concerns about paying for extra services beyond your initial trial. Prices for services such as automation are defined by individual service providers, and often cover the costs of ongoing support and maintenance.

  We're sorry for any inconvenience this has caused. As we work with a wide array of service providers, we're eager to help find an alternative that suits your specific automation needs better. If you would like to find an alternative, please contact us at ***********************.

  Thank you for your understanding and your valuable feedback.
  

  Best Regards,

  The Alarm.com Team

• Review fromWilliam M

  Date: 07/08/2024

  1 star
  Would not recommend the service. They aren't very helpful and tell you that you need to get in contact with the local provider who installed the device. If you have an issue with the devices, or billing you will likely have to call 2-3 phone numbers and then be transferred to different departments. It's a headache and there are better/easier companies to use. Also be careful of any service agreement you sign. Their sales reps have poor ethics and don't have any issue lying.
  

  Alarm.com Inc

  Date: 07/15/2024

  Hello *******,
  
  We are sorry we were not able to provide the assistance you sought when you contacted us recently. We will gladly assist with your app or website but our knowledge about your specific installation or billing on your account with your security company will be limited. Alarm.com is a software company that provides security companies with an app and website they can offer to their customers for connected home and security devices. Since ******************** does not install systems or bill customers for the services provided through their security company, we need to refer inquiries on those topics to the installing security company.
  
  We expect Alarm.com service providers to provide a good experience and accurate information to their customers. If you have any difficulty reaching the appropriate party at your security provider to resolve your concerns, please contact us at ************** or ************** and we will be glad to assist.
  
  Best Regards,
  *************************
  Support Manager

• Review fromElissa A

  Date: 06/17/2024

  1 star
  Had a Alarm.com Video Doorbell installed in April 2024. Occasionally, cannot connect to the doorbell through our alarm app. Called our alarm company that installed it. They said there was no warranty on the doorbell, but they would be happy to come out to check and bill us for it. ??
  

  Alarm.com Inc

  Date: 07/09/2024

  Hello ******,

  
  Thank you for leaving a review to make us aware of your concern regarding video recording. We are sorry to hear your camera has inconsistent video. There are a handful of factors related to your home network that can impact your cameras operation. We would be to review these with you. Since troubleshooting of this nature is best accomplished by a call, we recommend calling our support team at ************.  We look forward to hearing from you.

  Best Regards,

  *************************

  Support Manager