Reviews

Review Details

• Review fromElissa A

  Date: 06/17/2024

  1 star
  Had a Alarm.com Video Doorbell installed in April 2024. Occasionally, cannot connect to the doorbell through our alarm app. Called our alarm company that installed it. They said there was no warranty on the doorbell, but they would be happy to come out to check and bill us for it. ??
  

  Alarm.com Inc

  Date: 07/09/2024

  Hello ******,

  
  Thank you for leaving a review to make us aware of your concern regarding video recording. We are sorry to hear your camera has inconsistent video. There are a handful of factors related to your home network that can impact your cameras operation. We would be to review these with you. Since troubleshooting of this nature is best accomplished by a call, we recommend calling our support team at ************.  We look forward to hearing from you.

  Best Regards,

  *************************

  Support Manager

• Review fromSteven E

  Date: 05/15/2024

  1 star
  Deceptive! all companies that manage thier systems, Vector, Brinks, Guardian Protection and H and S tech group attempt to up sale when not needed. Each company attempts to replace equipment when not required and the monitoring verifies greatly. I was paying $39. per month for service. Service cost shot up to $79 with a 3 year contract. Prior to I was month to month. If I can't find something reasonable then I am going to simplisafe or similar
  

  Alarm.com Inc

  Date: 05/23/2024

  Hello ******,
  
  Thank you for reaching out. It is good to hear you already have Alarm.com equipment and hope to use it again. We are sorry you have had difficulty finding a provider that meets your needs, but we are confident we can help.
  
  Alarm.com service providers are independent businesses that provide Alarm.com to their customers as one of many services, such as installation, maintenance, and central station monitoring. Each provider sets pricing independently to match the services they provide.
  
  We would be happy to help you find a provider that meets your specific needs. Please call ************** and select the prompts for a new customer or email ************** requesting information on finding a new provider. Since it seems you are interested in using a Do-it-yourself service, please make sure to note that when you contact us as Alarm.com works with some Do-it-yourself providers that *** be a good fit for you.
  
  Best Regards,
  *************************
  Support Manager

• Review fromJohn S

  Date: 05/12/2024

  1 star
  Moved in in June 2023. Had the system installed and everything worked until Oct. Then the doorbell camera would not connect. I tried everything. I called Alarm.com and they tried everything. Said that the doorbell was probably defective, but it was out of warranty. After much discussion they said that they would replace the doorbell for free. BUT it would be an $80 service call. I sad to just send me the doorbell and I would replace it (it is one screw) they said no they needed the service call. What good is a doorbell camera if the camera doesn't work. The best thing is that they are installing these systems in the new development (still building) and yet no one can stop by and install the doorbell. It must be a separate call. More money.
  

  Alarm.com Inc

  Date: 05/22/2024

  Hello ****,
  
  Thank you for reaching out to Alarm.com. We are sorry to hear the doorbell installed at your new home is not working as expected, but we are here to help.
  
  Alarm.com does not have technicians who install systems; we sell our technology and equipment to security companies that install the devices in their customers homes. This means that we will not be able to send one of our employees to your home to fix your doorbell, but we are glad to work with your security company on your behalf.
  
  Please send us an email with the with the subject BBB Review so we can work with you to identify your service provider and assist in finding a resolution.
  
  Best Regards,
  *************************
  Support Manager

• Review fromDr.Manmohan B

  Date: 05/09/2024

  1 star
  Their services are worst . They come once a year generate *******************. They say that they have customer back up. None is there.They only **** up money and provide no services.I advise find a reputed agency who provides professional services. Here is one man show
  

  Alarm.com Inc

  Date: 05/16/2024

  Hello ****************,
  
  Thank you for reaching out to Alarm.com. We are very sorry to hear you are not receiving the services you expected. As a technology company, we do not have technicians we can send to your home to make repairs,but we would be happy to work with you and your security company to help you get the repairs you need.
  
  Please contact us by email at ************** or by phone at ************ and we will be glad to assist.
  
  Best Regards,
  *************************
  Support Manager

• Review fromJim D

  Date: 04/17/2024

  1 star
  No interest or **ntroll over their service provider. I have been asking for a certificate of enrolment for my homeowners ins ** for several days. Can't or won't provide meaningful assistance. I will soon stop using Alarm.com soon.
  

  Alarm.com Inc

  Date: 04/23/2024

  Hello *****,
  
  We are sorry to hear that your service provider could not provide the requested certificate. We would be glad to assist you with your request.
  
  The security companies who provide Alarm.com services to their customers are separate business, so Alarm.com does not have direct control over them. However, we are happy to work with your provider on your behalf to help address your concerns.
  
  Please contact us by email at ************** or by phone at ************ and we will be glad to assist.
  
  Best Regards,
  *************************
  Support Manager

• Review fromAmador R

  Date: 03/11/2024

  1 star
  No good, stay away from this company they will lie to you
  

  Alarm.com Inc

  Date: 04/17/2024

  Hello **********************,I am deeply sorry to read your report that you were lied to about your security system, and I would like to assist with resolving your concerns. I reviewed your calls and correspondence with Alarm.com but could not find any recent contacts or instances of dishonesty. Our last correspondence was three years ago when you contacted us for technical support with your doorbell. If you would like additional technical support assistance with Alarm.com devices or your app, please contact us at ************** or **************.If you are referring to a conversation you had with the service provider who provides you with Alarm.com access in addition to monitoring and maintaining your home security system, we are unfamiliar with the details of that discussion. However, we would be happy to contact them on your behalf to help you receive assistance. Please contact us at ************** or ************** if you wish to discuss further.We look forward to hearing from you.Best Regards,************************* Support Manager

• Review fromJazmine B

  Date: 03/05/2024

  1 star
  TERRIBLE. They are expensive and subpar. They make you pay when their own cameras don’t work. Wouldn’t give our money back after camera was down for more than a week. Would never recommend them to anyone. Been with them for over 3 years because we were locked into a contract..
  

  Alarm.com Inc

  Date: 04/18/2024

  Hello *******,We are so sorry to hear the price point of your direct service provider (the company who installed and services your system) is not ideal. We are also sorry to hear of the experience you had with your direct service provider regarding your cameras. We know how important your home security system is and understand it would be frustrating for it to not operate as expected.Regarding difficulty with the equipment in your system, we would like to work as a liaison with you and your provider to assist in resolution of any issues.Please contact us at ************** with any account information such as the email, phone, and name on the account, and we may assist you in getting in contact with your provider.Best,The Alarm.com Team

• Review fromAlexander B

  Date: 12/29/2023

  1 star
  Where do I start Alarm.com came off started as a pretty decent system but I would say after about 6 month or so services or things that were available and that I was still paying for started not working. The call station if your alarm was activated that would notify you i would sometimes not receive a call or I would receive a call 30 or 40 mins after the alarm was first activated. I called and spoke to an gentleman in IT I believe it’s one guy he’s very friendly but some of the issues I was having couldn’t get fixed and then removing thermostats when I switch seemed to be impossible even though I was hold it would be done and then i would have to deal with random alerts that was annoying. Over all I feel this company trying to keep up with the demand but isn’t able to and when you go to cancel they make it difficult even after talking to them over the phone multiple times about an email that was never sent to cancel and I call back with no luck. It’s like they want to squeeze every single penny from you before letting going even after issuing with the service and equipment. I wish I knew what I know now about this company and I say skip over them and go to a better well known company or even a ring or different self service brand.

• Review fromAllen W

  Date: 12/26/2023

  1 star
  This was a disappointing, drawn out affair to start up Alrarm.com equipment on a home that I bought with existing equipment. I opted to remove the Ring Doorbell camera and replace it with a VDB700 supplied and installed by Alarm.com. While waiting for the install the kitchen door sensor gave me a trouble fault. The monitoring service called with a tamper alarm when I opened the sensor to check the battery. The installer had given the monitoring company my code and it was input improperly so I had issues with the monitoring company not accepting it and giving me a warning that they were not going to call the police ???? If they wouldn't accept the code why not?
  The install was rescheduled 3 times before being installed. Alarm.com is aware of an issue with existing doorbell transformers not supplying enough power yet they did not check the transformer and did not inform me of the potential problem and fix if it should occur. It did occur 30 hours in to the operation of the device. I found that instructions for the same task varied between the unit and the website. I affected the fix myself and it is now working. Poor documentation, poor service. Not a good experience.

• Review fromBrent J.

  Date: 10/18/2023

  1 star
  The Alarm.com video monitoring service is wholly lacking to the point of being useless. Connecting to their cameras often times out or the video quality is so poor that it's impossible to use as intended, as part of a security solution. When calling support, you'll be told it's your wireless connection even though the cameras are hardwired or your ISP. Anything to deny responsibility on behalf of Alarm.com for their overpriced and useless video monitoring service. Alarm.com com has recently changed the default video stream to standard definition, this combined with the fact that they haven't offered a streaming camera with a resolution higher then 1080p even through their competitors have offered higher resolution for years clearly indicates a lack of investment in their infrastructure to support the customers they have or improve their service offering.
  

  Alarm.com Inc

  Date: 11/09/2023

  Hello Brent,
  We are sorry to hear of the experience you’ve had with your direct service provider (the company that installed and services your system) and streaming your video devices. We know how important it is for your home security and video monitoring to operate as expected. We reached out to you and your service provider and were able to verify your issues with viewing live view have been resolved. Please reach out to [email protected] with the case number provided if you have any additional questions or concerns regarding this issue.
  We also wanted to share some information regarding video image quality of live view. Some camera models can be optimized for motion and clarity if desired. Increasing the video image quality improves the fine details in the picture, while decreasing the video image quality reduces the amount of bandwidth the video device needs. We understand image quality needs and desires may vary from one user to another, and it is a decision best made by you and your provider since you are aware of what best fits your situation.
  We appreciate your interest in cameras with resolutions higher than 1080p. Alarm.com is always looking for new ways to innovate to deliver the best experience we can to our users. One of the ways we do this is by taking suggestions and input from the people who use our platform the most – end-users like you. We will certainly share your request with the appropriate team.
  Best,
  The ********* Team