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Average of 9,635 Customer Reviews
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Review fromCecilia C
Date: 12/16/2022
1 starFor a company that is meant to validate military personnel’s identity, this is the most difficult website I’ve ever encountered. I can’t get into my account, and haven’t been able to for months now. I can’t get to my State taxes, I can’t use any military benefits that solely use this site to verify that I’m Active Duty. The main issue that seemed to have kicked all this off is the fact that I was Stationed overseas, but they wouldn’t allow the option to put in for an overseas number so I sent them multiple emails to troubleshoot. Their solution was to log in and delete the account. I decided to wait until I got back to the States Since I was due back soon only to find out today that they did indeed switch the phone number to my German phone number, but now I can’t get into it. They don’t have a phone number and their chat is automated… and not in a useful way by any means. Their solution to all your problems seem to be generic responses and preset articles. And now I gotta restart the process from square one! I’m extremely frustrated with them.
ID.me LLC
Date: 12/20/2022
Hello Cecilia! We appreciate your bringing this to our attention. We are here to help. A team member has reached out to you via email to provide assistance. Please follow up with them at your earliest convenience. We look forward to hearing from you! . —YC, ID.meReview fromMichael M
Date: 12/15/2022
5 starsGreat helper. Knowledgeable and conscientious. Patient and thorough. Made me very comfortable.ID.me LLC
Date: 12/16/2022
Hello Michael! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response TeamReview fromElaine D
Date: 12/14/2022
5 starsMy agent, Sobia, was very helpful, clear, and informative on next steps. I've had a great experience thus far.ID.me LLC
Date: 12/15/2022
Hello Elaine! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your feedback regarding our member support agent. Thank you for your review of our service.Review fromReginald S.
Date: 12/14/2022
5 starsVery professional and helpful I would still love An option to have a customer service phone number that we can call For other people that Computer literate For the older elder People. the zoom was perfect for me.ID.me LLC
Date: 12/15/2022
Hello Reginald! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response TeamReview fromTianna L
Date: 12/14/2022
5 starsIsaiah was knowledgeable truthful and very helpful. Once you are verified make sure you update your telephone. It won’t take as long as the initial verification but it could take up to a day. Oh and do this before noon so they have time to update! In these days of deep fakes I’m glad that we have access to this site to verify who we are!ID.me LLC
Date: 12/15/2022
Hello Tianna! Thank you for sharing your experience and for your feedback regarding our member support agent! We appreciate your 5-star review of our service. -ID.me Social Response TeamReview fromIsrael C
Date: 12/14/2022
4 starsThe csr was very helpful with assisting me with the issue I was having definitely a great worker who enjoys helping people
Great smile too ??ID.me LLC
Date: 12/14/2022
Hello Isreal! Thank you for your 4-star rating of ID.me! -ID.me Social Response TeamReview fromJhon A
Date: 12/13/2022
5 starsProfessional, personable agent that LISTENED to me and treated me as if I, and my problem, was the most important thing in the world. Quickly resolved my issue! Could not have asked for more.ID.me LLC
Date: 12/14/2022
Hello Jhon! Thank you for your 5-star rating of ID.me! -ID.me Social Response TeamReview fromNancy M
Date: 12/13/2022
5 starsId.me was the critical link to apply for medicare as the ssi links would not work since the listed phone number was out of date. Could not get password change because it was linked to the bad phone number. Once I updated the information with id.me all the processes to SSI and Medicare became 'linked' to the information that id.me had (with current info.) Two visits with SS employees, one on the phone and one in an office (live) could not figure out how to help me sign up for the myssi account directly. I had made an telephone appointment, five weeks from now, to get it squared out, but since I eventually got the updated info to id.me, do not need that appointment!ID.me LLC
Date: 12/14/2022
Hello Nancy! Thank you for your 5-star rating of ID.me! -ID.me Social Response TeamReview fromRobert H.
Date: 12/13/2022
5 starsID.me provides a professional solution to dynamic situations.
5 starsID.me LLC
Date: 12/14/2022
Hello Rob! Thank you for your 5-star rating of ID.me! -ID.me Social Response TeamReview fromPa S
Date: 12/13/2022
1 starCan you give zero stars?
What legitimate company doesn’t have a working phone number?
Unable able to create a help ticket to verify identity via phone chat, and no other options are given to correct the issue.
Sent an email requesting help through another user and they completely ignored the issue stated in the email, and then sent an email with a 15 minute expiration window at 5am EST to verify my identity.
Issue is still unresolved. I have NO faith in this company’s ability to safeguard my personal information at this point, but am being forced to use them thanks to government bureaucracy.ID.me LLC
Date: 12/18/2022
Hello Patty,
We sincerely apologize for the difficulty you have experienced with your ID.me verification.
We are glad that you were able to successfully complete your identity verification
A team member has reached out to you via email to address any outstanding questions or concerns you may have.
-ID.me Social Response Team
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