Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Identification Bureau

ID.me, Inc.

Reviews

Customer Review Ratings

4.02/5 stars

Average of 9,253 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromMichael W

    Date: 09/14/2025

    1 star
    This entire system is A.I. generated and the system doesnt understand basic questions, the system says it cant identify me due to I need to login with my original email and password. The A.I doesnt understand the question of how can I verify and remove the duplicate email! The system doesnt understand me asking how can I remove or delete the duplicate. You have to have live representatives
  • Review fromCandice G

    Date: 09/14/2025

    5 stars
    Love it. Signed up with all ids required and now I dont have to worry each time I log in all info that is needed is there.
  • Review fromMichael C

    Date: 09/14/2025

    5 stars
    QUICK AND EASY, WITH NO PROBLEM. EASY TO USE with no problem.
  • Review fromEric L

    Date: 09/14/2025

    5 stars
    Works as intended. Never had a problem using ID.me. Thank you
  • Review fromLINDA B

    Date: 09/14/2025

    5 stars
    Being able to quickly access your personal information, whether it be government, state or private agency, is a great benefit to the initial process of proving who you are.
  • Review fromTed B

    Date: 09/14/2025

    5 stars
    As a disabled veteran ID.me is great because it lets me use one login to securely access a bunch of different government agencies and websites. It saves a ton of time since you only have to verify your identity once and don't need to keep re-entering your info. Now even more as I navigate the process of recovering from The Texas Flood disaster as our home is uninhabitable! A blessing indeed for logging in!
  • Review fromjohn s

    Date: 09/14/2025

    1 star
    I am 83 yrs. old and not very computer savvy. It's just to dam hard to use..
  • Review fromMatt V

    Date: 09/14/2025

    1 star
    Difficulty to upload and still couldnt get discount that I should have gotten. This put out my private information to a company that couldnt do things properly makes me confident that they will have a data leak in the future and my information will be exposed online.
  • Review fromLarry H

    Date: 09/14/2025

    5 stars
    Fast and very easy to navigate. All sites should be as easy to access.
  • Review fromBryan S

    Date: 09/14/2025

    5 stars
    Using ID.me has been a very satisfying experience. You only have to go thru the verification process when join. Their service is accepted by many federal agencies, Including the VA. It is also accepted by some civilian businesses.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.