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Business Profile

Identification Bureau

ID.me, Inc.

Reviews

Customer Review Ratings

4.02/5 stars

Average of 9,264 Customer Reviews

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Review Details

  • Review fromJames S

    Date: 09/07/2025

    4 stars
    Stay in browser, follow instructions. Be patient. Use highest res ****** of identification and preload into computer/smart phone. I forgot to take my glasses off for the video but my I.D. ********** was approved.
  • Review fromStephen M

    Date: 09/07/2025

    5 stars
    ID.me was a pretty easy system to be to use my social security card and state Id for the documents I need during my online interview to get access and set up for my social security account the whole process ran smoothly. Very efficient.
  • Review fromMaria M

    Date: 09/07/2025

    5 stars
    Great experience setting this up to support businesses with being recognized for my profession of teaching :)
  • Review fromLinda S

    Date: 09/07/2025

    5 stars
    As someone easily frustrated with technology, I find this service exceptionally easy to understand and use. If you're a boomer like me, or just someone who gets frustrated with technology, I can't recommend this service enough.
  • Review fromGeorge M

    Date: 09/07/2025

    1 star
    Impossible if you do not have a smartphone, otherwise you needa family member (embarassing) to help yopu.
  • Review fromRichard G

    Date: 09/07/2025

    5 stars
    Using ID.me always makes it safe and quick to log into the sites I use ID.Me on. I also feel safe with my data and personal information using ID.me.
  • Review fromMichael T

    Date: 09/07/2025

    5 stars
    Safe, secure and easy to use. Keeps me up to date
  • Review fromJames H

    Date: 09/07/2025

    5 stars
    I have used ID.me to login in to the VA "my healthevet" service for about a year. It is very easy to use and has 2-step verification which provides some security. It is MUCH easier to use then the alternative way to login to "my healthevet" which is *********. I tried using ********* several times and I don't think I ever succeeded reaching "my healthevet." But I will be VERY disappointed if there is ever a data breach at ID.me. I am astonished by the major companies that have data breaches.
  • Review fromAndre A

    Date: 09/07/2025

    1 star
    I tried about 20 times and I went through the process each and every time to try to get verified and at the end it kept saying error and I was not able to connect with the ***
  • Review fromMonica J

    Date: 09/07/2025

    5 stars
    Happy with results trying for first time without stressing. Able to create password and username with no problem. Successful with what I needed

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