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Review fromShannon M
Date: 11/04/2023
1 starShannon M
Date: 11/04/2023
I placed an order totaling fifty five dollars and some change including shipping in handling. I did not receive an order confirmation nor will they return my calls. My bank account shows duplicate orders both for over fifty five dollars. I fear they have just robbed me of over a $100. That I cannot afford to lose. Very infuriating
Cool Knobs and Pulls.com
Date: 11/06/2023
Dear Shannon, I hope this message finds you well. I'm writing in response to your recent email regarding the order you attempted to place with us and the issues you encountered. First and foremost, I want to sincerely apologize for any inconvenience and frustration you may have experienced. We take such matters seriously and are committed to resolving this situation promptly. It appears that there was an issue with your order, and our system declined your credit card due to concerns about potential fraud. I want to assure you that no funds were deducted from your account for these declined transactions. Typically, declined transactions may still appear on your bank statement temporarily, but they should drop off within 24-48 hours. I understand your frustration, and I want to make this right for you. Our business hours are Monday through Friday, and it appears that your attempt to purchase/contact us was made outside of our operating hours. We sincerely apologize for any inconvenience this may have caused. To rectify the situation, we would like to offer you the opportunity to complete your order over the phone if you are still interested in making the purchase. We value your business and want to ensure you have a smooth and secure shopping experience with us. Please let us know a convenient time to reach you, and a member of our team will be more than happy to assist you with your order. You can reply to this email with your preferred contact number, and we will make every effort to get in touch with you as soon as possible. Once again, we apologize for any inconvenience and frustration you may have experienced, and we appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to providing you with the best possible service. Thank you for considering giving us the opportunity to assist you further, and we look forward to resolving this issue to your satisfaction.
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