Complaints

This profile includes complaints for Stride Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stride Inc

  2300 Corporate Park Dr Herndon, VA 20171-4838

• 

  Stride Inc

  920 Central Rd Bloomsburg, PA 17815-8990

• 

  Stride Inc

  11720 Plaza America Dr Fl 9 Reston, VA 20190-4757

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against The Keystone School, *************************************************. According to Keystone my account has sporadic missing payments from September 2023 until Present day. I have made several attempts to talk to **************** Representatives. One major problem, according to the Keystone **************** Representative; ********************** have changed to a new billing system which is Shoplify. The original billing system was Stride. We were not informed in writing about this new billing/payment system in writing I was made aware of this during a telephone conversation. These two systems do not mirror one another and I can't access the old system only the ** **** can view that from the back end and I was never given access to the new Shoplify billing system. Therefore, I can't see where my daughter's scholarship was applied. Their are errors in their billing system because they're still trying to hit a card that I had on file when I initially enrolled my daughter into school. I have called immediately several years ago to have that card removed and I have always made my payments manually. I have just received an email today stating that they attempted to hit that same card and will try again in the next few business days. So the system is going to add all of the fail attempts as an ongoing outstanding balance. In the past, when I would get notifications like this I would just manually go in the original system and just make a payment with another card. In addition, she has maintained a GPA above a 3.5 consistently from middle through High School. Honestly a scholarship should have been offered and awarded every year. My daughter needs her final transcript to be sent her college and her diploma sent to her. I'm disabled, Single mother on a fixed income and I don't have the ability to pay that large sum at once. I don't have a card to make a payment just a cashiers check. Keystone is being unreasonable.

  Customer Answer

  Date: 08/06/2025

  I'm complaining because  The Keystone School their Information System Technology Security System (Billing) do not mirror one another causing billing errors that's creating risk management for the consumer.   I have submitted my supporting correspondence but any further communication needs to be done over the phone. As I stated before, I do not have access to neither the old billing system nor the new one.  Please submit my complaint so that I can talk to someone in upper management with broader decision making scope versus a team lead in the billing department.  Thanks in advance.  Looking forward to a positive reply.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our child no longer uses their product, so we've been trying to cancel since October of 2024. Every month they continue to charge us. They make you wait for over an hour to talk to a real person, and then somehow get 'disconnected' so you lose your spot. I've had my husband file disputes with our Credit ************* but K12 (Stride) is deceptive in their efforts of letting the consumer decide to no longer use their product.

• Initial Complaint

  Date:01/25/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrolled my son in this school for his Senior year. This is a "private home school program". The so-called school is impossible to deal with, is incredibly unorganized, the staff are exremely rude, the teachers are the same way. My son decided a month in that this wasn't the route for him and we enrolled in another program. I did not sign a contract and yet they are somehow charging my debit card continuously, refuse completely to withdraw him and say they will charge the remaining 9 months and will not help him with assignments. This is not a normal school. PLEASE REVIEW CAREFULLY BEFORE ENROLLING YOUR CHILD. They charged my debit card twice consecutively regardless that we have not attended since early October. This is a huge mistake.

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank is not filing a dispute for FRAUDULENT / UNAUTHORIZED CHARGES when I contacted them. I was charged for a *********************** and it says I was charged $30 and upon contacting Chime, they told me I had to wait for this to post, and didn't even offer to issue me new cards.I tried to explain to 3 representatives that I NEED A NEW CARD AND NEED THESE FUNDS REMOVED.They wouldn't help me.They put me on hold for 1 hour, and then hung up on **** am tired of this company passing the buck to other incompetent *************** was taken from **, and I have this account THROUGH BANCORP/STRIDE/CHIME, and you're telling me your representatives can't help?Please be for real.I want my money back NOW.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had unenrolled my son from K-12 Academy mid July while I was on the phone with them. They said they had already charged me my first month and we're gonna credit me the $532 but instead they charged me again in August for another $532 and never refunded the charge from July , I have been requesting refund since the beginning of August. They say that the refund will not go back on the original payment method and so I have requested a check to be mailed and now I get no response back. Below is the email chain beginning of August:Hello, I'm trying to reach someone in the billing department. I've been billed for two months of school that we aren't enrolled in.Sent from my iPhone On Oct 1, 2024, at 1:29?PM, Private School ***************** ********************************************* wrote: ?Good afternoon, Thank you for your email and I apologize you were unable to connect with one of our agents.Your order has been canceled and will no longer be charged.A refund was submitted on 09/24/2024 in the amount of $1064.00. Your refund will be provided in the same way that this payment was originally collected.Regards,Nataly Service and Support Private School ***************** Phone866.254.1788 LocationRemote *************************************************** K12 Logo FBLinkedInLinkedInInstagramLinkedIn -------------- Original Message ---------------From: Crystal R Hello, I am currently still waiting for this refund are you able to check the status on your end?Sent from my iPhone On Oct 29, 2024, at 4:36PM, Private School ***************** ********************************************* wrote:Hello, I do see the refund is coming back as failed. I will escalate to my supervisor to have a ticket submitted on why the payment return is failing. Thank you for your patience. Regards, Stride Billing Team ********************************************** Phone866.254.1788 LocationRemote *************************************************** K12 Logo

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuse to refund me my money for three cancelled sessions and they keep making up excuses for not returning my money. I cancelled the tutoring sessions in more that enough time and they haven't given me my money back. I have read the reviews and people describe them as crooked.

• Initial Complaint

  Date:10/06/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I was promised a provisional credit of $122.88 on Aug 21, 2024. Fast forward we are now in Oct, and I have yet to receive my credit promised. I also received an email stating the credit was given back Aug 21, from ******(an account I dont have) I was only credited $25 on Aug 21and they are giving me a hard time. They are lying saying they credited me back Aug 21 of $122.88 but I only see $25. Please help me chime does illegal and unethical things to hard working people. They need to be reprimanded. They deny my disputes, letting people just steal my hard earned money. Please help

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were moving across country from ** to **. I called K12 in July and asked if my kids could be enrolled in AL because we were only going to FL temporarly and were looking for a house in AL. He said we could. I began the process of enrolling and uploading documents. My 9 yr old was accepted but my 11 year old was not. 2 weeks later the online school in AL said they could not except the 11 because of residency and that my other son would probably get cut for the same reason. Concerned I again spoke with K12 about what I found out. They opened and case for it to find out for sure. Many phone calls later and 2 cases unresolved they told me to enroll them in **. It took multiple people and phone calls to finally get my one son withdrawn from the **. During the process of enrolling both boys in ** Cyber Academy they repeatedly denied my documents for different reasons that they did not explain to me. They insisted I have a FL drivers license before I arrived in **. I had to supply 3 different documents for residency. I would accept a document for one child but not the same one for the other. No one at the school would email or call me back. I had to message them on ******** and then got mostly generic responses. The employees are friendly but very uniformed. When we were finally approved it was the 2nd week of Sept. 2 months after we started and the supplies did not show up for another week. I decided I was fed up and my kids were already behind. I sent an email to each of their homeroom teachers only hearing from one. She sent me the form to withdraw. I filled one out for both of them and received confirmation via email. Now we are getting emails telling me my kids are no shows for school and quoting the law to me. I am beyond angry and frustrated with this company. I have done everything they asked and they can't even to the bare minimum. I want them withdrawn immediately and to stop being harassed. I have already enrolled them in public school 2 weeks ago.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the application for two of my children on the K-12 online school. My eight year old was excepted and approved right away. I have been getting the runaround for my six year old I tried to cancel the application Four months now and no one has responded to me

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I withdrew $300 from the ATM and it did not dispense the $. This happened on November 12th and they will not refund my $ until February 16th. It was my rent money and it's put me in a horrible position. They will not just reimburse my money.

  Customer Answer

  Date: 01/17/2024

  I've giving them copies of my phone log an the banks number an the ATM number too call still haven't heard a word it's been way too long from 11/12/2023 ****** who knows when.ive lost my car because of this an think they should pay for that because couldn't pay insurance so car in pound an as of today it 2355.00 too get car out an car worth 1900.00 not right how they can do what they want with my money

  Customer Answer

  Date: 01/17/2024

  Been Robin Peter to pay Paul you know.now my car is gone