ComplaintsforStride Inc

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I disenrolled my Son from the school in December after the semester was over. The school continued to charge me for services the Month of January and February. After numerous calls and emails I was finally reimbursed on February 17th. Later that day they Auto charged me for March after all of this hassle. Now today no one will answer the phones or emails.

• Initial Complaint

  12/30/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I’ve got emails from this company saying that I took out a loan and I owe them a payment and I never signed up for this. When I called the helpline to get this figured out they wanted the last four digits of my Social Security number and some of my personal information and I don’t feel comfortable sharing that with a company that I never even signed up with or spoke to anyone there’s no way to just talk to a customer service representative I’m filing this complaint because they’re saying I owe money and that I have taken out a loan and I have not.. I am also filing a police report. I don’t Have much more information because I did not sign up with this company. I have only received emails talking to me about loans and another email talking to me about how much I owe them…

• Initial Complaint

  12/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  12/16/2022 my account was hacked for $550 i despite it and was denied this took place at 9:59am and I gave time sheet that starts I was at work and still was denied

• Initial Complaint

  07/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have been working since February 12, 2022 trying to get my children enrolled with K12. I got the runaround for MONTHS on what paperwork needed to be submitted-the main issue being an address issue due to the "*" on my address being unrecognizable in many systems that businesses may work with. Anyway, I went back and fourth for MONTHS on trying to submit proof of residence until FINALLY an agent was able to help me and read a note in the system that ALL KIDS WOULD BE ACCEPTED if I could give them proof or residence via my drivers licensee, which I could. The agent then waited on the documents and called me BACK the same day letting me know she received the picture of my drivers license and that ALL OF MY KIDS HAD BEEN APPROVED. This was before 06/08/2022 but on or after 05/16/2022. I never heard anything until 06/06/2022, when they sent enrollment acceptance emails to me regarding my other two children, however NOTHING regarding my daughter, *****. I waited a couple of weeks thinking that maybe there was just an email failure on their behalf thinking surely they would email me if things went wrong with her enrollment, which they FAILED TO DO. On 07/08/2022, I reached back out to K12 to see why I had gotten no communications regarding ***** and I was told she had been denied and that they’d emailed me a letter of why she was denied on 06/15/2022. This is a complete lie, as I keep all of my emails and have NO EMAILS FROM K12 or STRIDE on that date. This led me to speaking with Ms. Marina H*****, who apparently is a supervisor. She started she’d reached out to administration to see why ***** was denied and I heard nothing. I then attempted to make contact AGAIN through text message with them on 07/12/2022, where the agent told me the email had been sent out on 06/16/2022, which is a day LATER than they had originally told me. I have YET to get a resolution. I will now have to go into debt to get my kids into school, as we now have about two weeks until they go back.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  the keystone school on line is holding my refund.i HAVE TO WAIT OVER TWO HOURS ON THE ***** TO SPEAK TO A REPRESENTATIVE. MY DAUGHTER ATTENDED THE ELEMENTARY KEYSTONE K-12 ONLINE SCHOOL IN SEPT. 2021 ELEMENTARY GRADE 4 AND RETURNED TO PUBLIC SCHOOL. WITHIN 30 DAYS. I WAS PROMISED A FULL REEFUND ONCE ALL BOOKS WERE RECIEVED. WHICH THEY WERE. I HAVE CONTACTED THE SCHOOL MANY TIMES AND AM TOLD IT'S PROCESSING . tODAY i SPOKE TO CUST ********** AND THAT CONVERSATION WAS RECORDED AND BEFORE THAT WAS THE MANAGER WHO APPROVED MY REFUND. WHICH WAS in october 2021 . THIS IS LONG ENOUGH TO WAIT. AND THEY CONTINUED TO TAKE MONEY FROM MY CREDIT CARD AFTER SHE LEFT THE PROGRAM.. tHIS IS NOT A GOOD WAY TO RUN A BUSINESS. i AM FRUSTRATED AS TO LONG HOLD TIMES AND STILL NOT RECEIVING MY REFUND AS PROMISED. MY DAUGHTER IS *******************************. ID NUMBER IS ****** A FOURTH GRADER. I AM A SINGLE PARENT AND waiting for my $600 plus refund I WAS TOLD IT'S BEEN APPROVED BUT NO-ONE KOWNS WHY IT HASN'T BEEN RETURNED.. i WOULD APPRECIATE YOUR IMMEDIATE ATTENTION TO THIS MATTER . I am getting the runaround from this Stride company , Can you help me please to settle this??????? they owe me money ************************* ****************** ********** OR ********** TO LEAVE A MESSAGE

• Initial Complaint

  12/07/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I enrolled my daughter in the 8th grade K-12 school, The Keystone School. I paid roughly 1,450 for the school year. The initial 350 down and 155 per month for ten months was drafted from my ***** ***** debit card. My daughter had several issues during the school you including COVID-19, computer repair etc that she fell so far behind, she could not catch up. She had maintained B's on the coursework she had completed but the Keystone School refused to issue me a final report card to register her for school in our hometown. They explained since she had not competed the coursework, they would issue me a refund for the full amount I paid. They initially wanted to return the funds to the card I paid with. Because I had a new card tied to the same account, I had to give a new number so they offered to mail me a check. Said it would take 30 days. They called back a week later saying they would not mail a check, instead they would like to direct deposit the funds. They emailed me a ACH form, I filled it out and faxed it back. I have been waiting four months to receive the refund. I feel like they are initially not refund the refund they offered after I have jumped through hopes to get my money back! I have been communicating with ******** at ********************. This situation is TOTAL UNACCEPTABLE! I am disappointed with the lack of service, communication, and care, but most importantly I need my money back!

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for the digital pre school service on October 5th. The email stated that it should take 48 hours for setup emails to come. I received an email to setup the account which I did. For the courses I was never able to see the courses and instead saw a message that read "no active courses." There are physical products with the purchase which I received and there was a game add on which I was able to login to. However I am still not able to login to the courses which is the bulk of the purchase. I contact the company helpdesk and after much confusion was told the case would be escalated. Nothin happened so I called the helpdesk today. The helpdesk was still not able to help me and management refused to speak with me. I was even told at one point that I did not purchase the courses. At this point I am left having paid for a product that I have not received and I am not able to speak with the company.

• Initial Complaint

  10/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a course with the k12courses.com site and also purchased a stride game. It said that there was no commitment, however I have tried multiple ways since April to cancel and cannot. I have called the 800 number and just get tossed around different automated systems. The online portal has no way to cancel and the chat sends you to the 800 number. I am paying $24 and $14 since April for services I have not used. I would like a refund for the months I have not been able to use or cancel the service.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid for this program for my child in the summer of 2020. They definitely ripped me off. I paid over $1,600 for this program, plus taxes and fees. They promised to have help available for my child but they didnt live up to that promise. I could never get ahold of anyone there when I actually did contact them. Its ironic that when the program starts you dont really need help with the subjects but right at the end of the program, when my child was supposed to get a certificate, thats when everything started getting messed up. I would call and email and of course they wouldnt get back to you. If someone did get back to me it was just to email me and say, oh, Im sorry but I dont work for Keystone anymore. They gave us an extension til July 4th, BUT they told us they were giving us an extension a week BEFORE July 4th! How is my child supposed to complete/redo the work if 1-, the website kept erasing her work and 2- no one is available to fix their issues? Keystone is from PA.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  order #********* for AP psychology Case Number for Reference: ******** ******************* ******************* On August 26th I created the above order. On September 1st I hadn't received any curriculum or emails from the company. After spending 3 hours on hold, I was told to email [email protected] to cancel. I emailed that address and received a generic response and nothing further. I have since called multiple times always on hold for long periods of time only to be told they either will call me back or I should receive an email. I have received no communication from them since Thursday the 9th of September when I again was on hold for over and hour, disconnected and then my call was returned with a promise of another agent helping me.

  Business response

  09/29/2021

  Thank you for contacting K12 Private Academy. We are sorry to hear that you had a negative experience purchasing courses through our web site. We have already processed a refund on your account. Please let us know if we can be of further assistance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩