Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I'd pay ONE TIME FEE OF ****** which I approved for the first service in JULY! I was told they'd return after 30 days to remove the spider eggs an whatever other pest that spray made come out and lay eggs. They'd remove the eggs. "ALL INCLUDED with ONE TIME FEE"! I RECEIVED email yesterday saying Eco.S. scheduled a 830am apt for Aug 16th 2023. Immediately, I called the number and texted it "unavailable number" was my response. I sent an email, saying I would NOT be available for this apt THEY made without my knowledge and to contact me to reschedule (thinking this was the included service). No response! Btw I'm a nurse and a single mother of a special needs). With all I'm handling, I still preform my best at work. I expect the same in return. Arriving home, with an "ecoshield service" slip on my door, that was BLANK! NO SIGNATURE NOR DESCRIPTION OF WHAT SERVICES PREFORMED, NO NAME, TIME OR DATE! I NOTICE FERTILIZER ALL IN MY FLOWER BEDS. I know it's their fertilizer because the tech at the 1st service dropped entire bucket of fertilizer in my driveway that day. Assumed they did the outside of the house (removing eggs/cobwebs as they said they'd return to do). Walked around, I notice none of the spider webs/eggs were removed. I SENT ANOTHER EMAIL, no response. At 10pm I received an ecoshield recipe email ****** dollars bi-monthly service fee! They STOLE FROM A SINGLE MOTHER! THEY DID NOT HAVE MY PERMISSION TO CHARGE A 2ND TIME NOR PUT ANYTHING ELSE ALL OVER MY YARD! I WAS KIND TO THEM I DIDNT REPORT WHEN HE DROPED fertilizer OVER MY DRIVEWAY or HAD IT ALL OVER MY SONS TOYS! I GAVE THEM WATER BOTTLES! ALSO HE 1St APT was scheduled FOR 7PM... ****** said "7pm, no problem we leave 8pm from customers" then they show up at 5pm, 2hrs early-unprofessional! Now I had to cancel my card and file a bank report! Takes forever to get new card. Now we have no access to money. I'm livid! Shame on E.S. in *********** scaming a newly developed neighborhood!

  Business Response

  Date: 08/29/2023

  Hi ******,

  Can you please provide us with the address associated with the account? We weren't able to find an account using your name or phone number. Thank you!

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past few weeks, and also during various periods in 2022, an Eco-shield representative has spent time in my neighborhood soliciting pest control services. Our neighborhood has clearly posted "No Soliciting" signs. In addition the there is a City Ordinance that prohibits soliciting in residential neighborhoods without a Soliciting Permit issued by the ****************** The Eco-shield rep has repeatedly been told that the permit is necessary, as has the Management at the Eco-shield Richmond office. They continue to ignore the requirement for a permit, and repeatedly knock on doors and are told a permit is required. Often the response is; it was left in the car, but there is no car being used, and the representative appears to be dropped off without personal transportation. This is a quiet neighborhood with single family homes and our residents do not want strangers wandering through knocking on their doors. This rep has knocked on my door and I clearly told him I was calling the police to have him removed as he did not have the required permit. He quickly exited but returned the next day. The rep's *********** borders on harassment and is unpleasant. I also note numerous recent reviews of Eco-shield that show very dissatisfied customers. In fact I think I remember the overall evaluation score is 1.7 out of 5. They apparently are a poor company to do business with.As a Director of our ********************** I want Eco-shield to stop all soliciting in this neighborhood.

  Business Response

  Date: 08/08/2023

  Hi ******,
  
  Thank you for reaching out and sharing your concerns with us. We extend our heartfelt apologies for any frustration or inconvenience you may have experienced as a result of the recent visit to your home. Ensuring that we adhere to all local regulations and laws is of the utmost importance to us, and we deeply regret any lapse in this regard.
  
  To effectively address this matter and prevent any future occurrences, we kindly request any specific details you can provide about the representative who visited your home. A name, date, and time would greatly assist us in identifying the individual in question and addressing their conduct appropriately. Your feedback is invaluable in helping us maintain the highest standards of professionalism and service quality.
  
  Rest assured, once we have the information needed, we will promptly escalate your feedback to the Sales Manager responsible for the area. We are committed to taking corrective measures to ensure that our representatives uphold the standards that we strive for, and that your concerns are addressed in a timely and satisfactory manner.

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have attached a picture taken on July 29,2023 at 2:38pm at my front door.  The picture shows your representative soliciting your pest control services without the required ************ City soliciting permit from the police department.  The representative in the picture said his name was ***********

  I quote from your response: "Ensuring that we adhere to all local regulations and laws is of the
  utmost importance to us, and we deeply regret any lapse in this regard." 

  I find this assertion questionable. This representative was in my neighborhood on July 28th, July 29th when the picture was taken, and again on July 30th.  He was told on all occasions that he needed to have a soliciting permit.  He ignored the requirement and kept on soliciting.  I also know that your representatives were in our neighborhood during 2022 when they were advised of the permit requirement.  I find it questionable that your office would not be aware of the permit requirement if not through your due diligence or feedback from the representatives. Seemingly you simply choose to ignore it.  The permit requirement is not unique to ************: James City County, which you also solicit in also has a requirement and I would suspect most of the Counties/Cities in ******** have a similar requirement.  It appears that either Ecoshield knows the requirement and chooses to ignore it or does not make themselves aware of soliciting requirements and does not adhere to all local regulations as you have stated. Either way you would be at fault.

  I request you no longer solicit business in this ***** Hills neighborhood.
  
  Regards,
  
  *********************
  
  
  
  
  

  Business Response

  Date: 08/14/2023

  Hi ******,

  Thank you for sharing the additional details regarding your experience. Your feedback is valuable to us, and we appreciate your patience in bringing this matter to our attention.
  
  I want to assure you that your concerns have been taken seriously and have been escalated to our upper management for a thorough review. We are committed to addressing your feedback and taking appropriate steps to ensure that such situations are resolved and prevented in the future.

  Customer Answer

  Date: 08/14/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution is appropriate.  However, I have no way to confirm that the business will follow through on their commitment unless they provide some proof to substantiate their actions.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, I answered my home door; and a representative from the subject company was there to solicit my business. After telling him, my community association had a "no solicitation" policy and he replied he was in the neighborhood conducting business elsewhere. I listened to him and decided to accept his company for a bi-monthly pest control for 6 months because he offered discounts. A service rep showed up for approximately 15 minutes bi-monthly ro spray the outside for pests. Then, in June 2023, a different representative of the same company showed up to solicit my business. I told him I was already being serviced; and he said he saw no record of me in company records and convinced me to let a service representative to come the same day to treat similar as in past and charged me the "discounted" price of $129. The next week I was contacted by the company to inform me they were sending a rep to service me. I said "NO;" I was serviced a few days ago. I was told "it must have been another company." I said "no, same company; but a different sales rep. I became anxious and told them if it was another franchisee of the same company, I was closing both accounts immediately. I talked to a foreign accented person and expressed my desires. I then phoned my charge card company and ask that the charges from this company not be paid. The card rep credited me the last charge and said he had informed the company to close any account with me. I then got another call in the next month saying a service rep was coming to treat my home. I said "NO;" I have closed my account. And I said " I believe you are scaming me as an elderly person whose wife is disabled; and I can't be dealing with this chaos." Finally after a long time with being put on hold several times, another foreign accented person said my account was closed. I said "Good, I would call police is anyone from your company appears on my property. Then I got an e-mail being charged a cancellation fee. NO PAY

  Business Response

  Date: 08/03/2023

  Hi *****,

  We appreciate you reaching out to us and bringing this matter to our attention. On behalf of our team, I want to extend a sincere apology for the confusion and inconvenience caused by this experience.
  
  Upon thorough investigation, we have confirmed that the sales representative who visited you this summer inadvertently opened a second account in error. This oversight led to the confusion and discrepancy in billing.
  
  To address this situation, we have taken immediate action by closing both accounts and ensuring that the $200 balance is waived as an act of good faith towards you. We understand that this situation was frustrating and should not have happened in the first place.
  
  Our team is committed to providing excellent service and ensuring that our customers have a seamless experience with us. Regrettably, we fell short of our commitment to you, and we deeply apologize for any inconvenience caused.

  Customer Answer

  Date: 08/04/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  Date:07/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from Ecoshield came to my house on July 19, 2023 around 5:30 pm and offered pest control. I agreed to have them come to my house and spray my house for ****** for one treatment the following day on July 20th at 3pm. While he was there he took my credit card information and told me that he texted me a text to verify my phone number for me to just reply yes to the text to verify. Once he left I read paperwork he emailed me and saw that the text he sent me was not to verify my phone number but to sign me up for bimonthly contract with them. I was livid that I had been mislead like that. I called them first thing in the morning on July 20 at 8 am left a voicemail for them to not to come on my property and not to perform the service and according to my contract that I had 3 days to cancel the contract. So a little more than 12 hours after he was at my house I left a voicemail to cancel everything. After an hour of not hearing from them I emailed them and told them the same thing. No reply. I finally got someone on the phone a little after noon and they told me that they had already come to my house and sprayed at noon and I told them they should have checked their email and voicemail because i cancelled the service and the contract. They now keep sending me emails stating that I owe them for services i cancelled and that I will have to pay to cancel my contract which is not what the contract says. I have proof that I emailed them and proof that i left voicemail long before they were supposed to be at my house. I called in front of my co workers. I am very angry that I got duped into this whole scam and am not paying them a cent. Please help me. I have a copy of the contract that they emailed me after they left that says I can cancel the contract within 3 days of agreeing to it (which i got tricked into agreeing to it). I cancelled the spray they were suposed to do becuase I did not agree with their business tactics.

  Business Response

  Date: 08/02/2023

  Hi ******,

  Thank you for reaching out and providing us with details about your experience. We want to sincerely apologize if our service did not meet your expectations. Our goal is to ensure our customers have a positive and hassle-free experience with us, and we regret if we fell short on this occasion.
  
  In order to address your concerns and provide you with a resolution, could you please forward the email you sent to us directly at ********************************* This will allow us to verify the date and time it was sent, and we can thoroughly investigate the matter.
  
  Once we have the necessary information, we will work diligently to provide you with an appropriate resolution that addresses your concerns and ensures your satisfaction.

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.].  They only wanted to see a copy of the email I sent them cancelling the service and I forwarded the email to them but they keep calling me saying I owe them money and wanting to talk to me.. then when they leave a message ( because they only call while Im at work) the call back options they give me dont get me to a person. 
  
  Regards,
  
  ***************************
  
  
  
  
  

  Business Response

  Date: 08/10/2023

  Hi ******,

  We appreciate you providing us with the forwarded email you sent on the morning of July 20th, 2023. Your proactive communication helps us better understand the situation and address your concerns appropriately. As a result, we have taken the step to waive the balance on your account, which amounted to $149.00. We hope that this action demonstrates our commitment to customer satisfaction and our dedication to resolving any issues that arise.
  
  Please rest assured that there are no further charges associated with your account, and it has been successfully closed. Thank you for your understanding and patience throughout this process. We apologize for any inconvenience you may have faced and wish you all the best moving forward.

  Customer Answer

  Date: 08/10/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.
  
  Regards,
  
  ***************************
  
  
  
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested cancellation services. What is this free day requirement and asked for cancellation confirmation but they have not responded to several emails requesting confirmation of cancellation of service.

  Business Response

  Date: 07/28/2023

  Hi ****,

  We have attempted to reach out to you via email and phone to assist with completing your cancellation request. However, it seems that we were unable to connect with you as you did not wish to be transferred to the appropriate department.
  To ensure your cancellation is properly processed, we kindly request you to contact our dedicated team at ************ at your earliest convenience. They will be able to guide you through the cancellation process and address any additional questions or concerns you may have.
  As a reference, we have attached a copy of the Service Agreement to this response. We encourage you to review this document to have a clear understanding of the terms and conditions related to your agreement with us.
  Once again, we apologize for any inconvenience and appreciate your cooperation in resolving this matter. Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.
  

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Customer line early June to discontinue Bug ******************** since monthly cost was too much to continue. Ecoshield stated they could continue the service at the bi-monthly cost of $100 / $600 annually with 1 year commitment. Agreed that this would work for our budget and to send the contract over. Contract was never sent - contacted 48+ hours later asking what happened? Customer support sent over contract but it was incorrect with bait & switch charge of $100 extra for months of June and July, then Sept, Nov, etc (Contract attached). Asked Ecoshield to correct contract that we discussed and was told that this is how it is for starting services and they would not change anything. Technician showed up 6/8 for bug treatment even though we never signed any contract. Note that a another ecoshield inspector was onsite around 12PM for mouse inspection (this is a separate issue). We were not home in late afternoon for bug techician. I have called back to customer service line multiple times asking to terminate any service moving forward (even though we never signed a new contract) and to refund the $100 service the technician did that we never signed for. Was told Friday, 6/9 by Ecoshield customer support that service was canceleld and a refund of $100 would be processed within 3 business days. I was also told a follow up email with details would be provided. I never recieved an email and no refund was issued. Called back again on 6/14 requesting the $100 refund. Was transfered 2+ times to get to manager - Spoke with "****" who was not a manager but said the refund was under review and I had to wait in line. I asked for a manger and the manager was in a meeting - would call me back later. I have yet to receive any follow up call or refund for the $100.Ecoshield should be ashamed of how their customer service handles sales and communication. This experience has been nothing but miserable. I simply want the bug service stopped/cancelled and my money back.

  Business Response

  Date: 07/24/2023

  Hi ***,

  I hope this message finds you well. I wanted to inform you that a refund of $150 was processed on 6/20/23 to the credit card ending in ****, as per your request. Please note that it may take **** business days for the refunded amount to reflect on your bank statement.
  Kindly review your bank statements within the specified time range to ensure that the refund has been processed correctly.

  Customer Answer

  Date: 07/24/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  The client has processed the refund of $150 in reference to complaint ID ********. This action is satisfactory to me, so I now consider this complaint as resolved.
  
  Thank You,
  
  ***********************
  
  
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield wants me to paid for a bi-monthly charge. ***** the Richmond manager said that it would be no charge. Be as another follow up. But they keep calling, messaging, emailing saying I owe that it wasnt a follow up. Contract said service free after 2 or 3 follow **** That I have not asked for. Question should I pay the bill and wait what they do after my complaint. I have ants everywhere in my yard than I have in the 34 years that I have lived here. I have been told that If the yard wasnt treated probably it could have caused more ants. When I call sometimes they said we only control the ants from coming inside. Didnt have any ants inside before I started the service and dont have any inside. Just outside a few on the deck, house and all in the yard. Yes less than 10 feet from the house. When they talked me into the contract there was not a ant with in 10 feet. Learning now they lied about me having a ant problem.

  Business Response

  Date: 07/25/2023

  Hi ***,
  
  Thank you for bringing this matter to our attention. We acknowledge that the complimentary service, as promised, was conducted today, 7/24/23. We apologize for the persistence of ant activity despite our efforts.
  
  We value your satisfaction and want to address your concerns proactively. As an act of goodwill and in recognition of the inconvenience caused, we have decided to waive the balance of $169.00.
  
  If you still wish to proceed with closing your account even after today's visit, please inform us, and we will accommodate your request accordingly.

  Customer Answer

  Date: 07/30/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.
  
  Regards,
  
  *******************************
  
  
  
  

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman from Ecoshield came into my backyard on Saturday April 29, 2023 to sell my a bi-monthly service. He told me that the first service (to be performed that day) was a "trial". I executed the agreement on his phone and when the technicians came by an hour later, they stated that they could not treat any areas on the back of my house because that would require a latter, left a mess by each door and left personal trash (water bottles, etc.) by my front door. I paid for the $190 bill for the "trial" service but sent a text to complain about the issues.Receiving no response other than an automated email stating they would be in touch to resolve any issues, I cancelled the contract via email on Tuesday May 2, 2023 in accordance with the Federal Trade Commission's three day cooling off period described in the "right to cancel" disclosure in the contract. Please note that May 2, 2023 was within two business days of contract execution. On May 10, 2023, I was contacted by Ecoshield to discuss my cancelled contract and the phone representative from the call center spent considerable time trying to get me to rescind the cancellation by offering a discount on my next service. I replied that I was sticking with the cancellation as of May 2, 2023. The representative then said that I owed an additional $190 for discounts applied as it was no longer within the FTC's three day cooling off period to cancel the contract. The contract was cancelled as of May 2, 2023 via email, not over a week later when Ecoshield called me over a week later in an attempt to get me to rescind the cancellation. I pointed out that pursuant to their own agreement, I had the right to cancel within three business days and not pay the $190 "discount".Shortly after the call, I received a bill for $190 from Ecoshield for the "discount" via email. This is unlawful and in violation of the Service Agreement. I have asked for acknowledgement of this.Shortly after this cal

  Business Response

  Date: 05/15/2023

  Hi *******,

  Thank you for providing more details about your experience with Ecoshield. We apologize for any confusion or inconvenience caused by the handling of your contract cancellation and the subsequent billing.

  In order for the possible error to be corrected, please forward the email you sent on 5/2/23 to ********************************.

  Once we verify that you requested to cancel within your 3 day right, we can waive the $190 invoice on your account.

   

   

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.  attached is a copy of the requested email.  I have also forwarded the email to ******************************** per requested in the resolution.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a law firm and I have been released from my lease with the property management company. There are foundation issues with the home and a snake was located in the basement. I called Ecoshield to cancel the contract. My and I will be moving within the 30 days. we will no longer be living in this rental property there the CONTRACT needs to be canceled. I have called to speak to managers so I won't be charged a $149 cancellation fee. I left messages but no one has returned my calls. The customer service is terrible at ******************** in ********, **.

  Business Response

  Date: 04/21/2023

  Hi *******,

   

  Unfortunately, you submitted your complaint to the wrong business. We only service the Richmond area, so you would need to reach out to the ************* location. 

   

  TO BBB,

  Please remove from our business profile as this is not one of our customers.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled an appointment with EcoShield a couple of months ago (Canceled 2 weeks before) A representative showed up at my home and I immediately told them to leave. Soon after that, I have been hounded with text messages, phone calls, and emails saying I owe them for that appointment. I told them I did not owe and tried to reason with them, but they will not leave me alone and now I've received a bill from a collection agency. I'm an 81-year-old lady with a husband that recently had a stroke and I do not need this harassment.

  Business Response

  Date: 04/02/2023

  Hello,

   

  Thank you for reaching out and bringing this matter to our attention. We are so sorry to hear about the recent health complications you and your family have dealt with. We do not wish to cause any further stress, so we went ahead and waived the $156 balance from the account. There are no other charges and the account is closed. Please allow **** business days for the collections agency to update their records.

  Customer Answer

  Date: 04/02/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.
  
  Regards,
  
  Dot *******