Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, a man named ***** from Ecoshield knocked on my door and preceeded to tell me a bunch of lies to get me to sign up for pest control. He told me I would be paying that day and again in December, but I was charged in August and again in September as well as December. When he said annual, I told him I was planning on moving in less than a year. He said that was fine; I just needed to let them know, but the contract says I'm locked into an annual contract. I asked if mice was including. He said it was. The contract says it's not. I would never have signed up for this service if it weren't for the lies this Ecoshield sales rep told me. I also still had bugs after the 2 treatments in August and September so I have paid $534 for absolutely nothing.

  Business Response

  Date: 12/28/2023

  Hi ******,
  
  Thank you for reaching out and providing us with your feedback. We are attaching a copy of the Service Agreement as it contains the answers to most of your concerns. As outlined, we do cover Mice/Rats with indoor trapping. The ********************** services are also outlined for August, September, and then December. If you move outside our service area, we waive the annual commitment discount payback as a courtesy to you. We just ask for a proof of move document to verify. If you are still having pest activity, we have a 100% guarantee that provides you with free in-between service visits we call touch-**** If you have any other questions or concerns, please let us know. We are always here to help.
  

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No resolution was offered. The company's representative simply said I signed up for their service, and he has the contract. This company intends to lie to get more customers which is why this wording is included in their contract, "This Agreement constitutes the entire understanding between EcoShield Pest Solutions and the Customer and supersedes all previous communications, understandings or agreements between the Parties relating to the subject matter of the Agreement." 
  
  Regards,
  
  ***********************
  
  
  
  
  

  Business Response

  Date: 01/09/2024

  We offered clarification on your multiple concerns. If you are moving outside our service area, we only ask that you provide a proof of move document in order to waive the annual commitment discount payback.

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  No offer was made to settle anything. As he said he is "clarifying" so there isn't anything for me to accept. I was lied to, and the company stands by their lies because that's the kind of company it is.
  
  Regards,
  
  ***********************
  
  
  
  
  

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2023, EcoShield Pest Solutions, *******************, Richmond ******** office, without my authorization charged my credit card $1,370.00, for services that were not provided. After several attempts to get this corrected, EcoShield refuses to issue a refund and take financial responsibility for the negligent actions of its employees. As such, I've officially escalated this matter to their corporate offices and now to the BBB. Attached to this complaint, you'll find a copy of the Demand Letter I've sent EcoShield's Richmond and Corporates offices.

  Business Response

  Date: 11/01/2023

  Hi ****,

  Our General Manager confirmed all work was completed and authorized. BBB, we are attaching a copy of the ***************** agreement that the consumer reviewed and signed.

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like our contract cancelled and no further fees required. This company came out twice and DID NOT complete services and marked services complete. We have security cameras that show this, in addition we saw them NOT complete the services. We have called multiple times and had no resolve.

  Business Response

  Date: 10/24/2023

  Hi *****,

  We reviewed the account notes and found that the 8/3/23 service was partially completed due to the rain, but a free follow up visit was scheduled right away for 8/7/23. Please send your footage to ******************************** for review.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/22/2023 **** knocked on our door and pitched Ecoshield *************** sales pitch. At first we, my husband and I, were not going to consider Ecoshield *************** services. However, **** assured us that Ecoshield Pest Solution would get rid of our mosquito problem and that our first treatment would be free. When the technician came and performed the first treatment we assumed the tech treated as per ****'s promise and sales pitch. It was unfortunate, however, when we learned, during the second treatment that what **** sold us was not what we wanted. It was after the second treatment when I called and waited 15+ minutes to speak with a live agent regarding the issues. It was during this call when it was confirmed, to me, that our home was not being treated for the mosquito issue - which was the ONLY reason why we agreed to Ecoshield *************** services. The agent said that the mosquito treatment was an additional cost. We were also surprised when we were charged for the first treatment.We are cancelling the contract because Ecoshield Pest Solution purposefully lied to get our business and also because of the lack of communication. Ecoshield Pest Solution has sent several text messages and emails asking me to call Ecoshield Pest Solution. However, Ecoshield Pest Solution has made no actual contact with me. It's all automated. I do not appreciate that Ecoshield *************** text messages and emails continue to say, "We have called a couple of times," when no one from Ecoshield Pest Solution has actually called me! Also, the text messages from Ecoshield Pest Solution say, "we have been trying to get in contact with you" and "please give us a call at your earliest convenience."At this point, I want my contract voided due to the lack of actual communication from Ecoshield Pest Solution, and its misrepresentation by its employee, ****. I should not be penalized and charged the $150 that was discounted from the ******************** Charge of $319.

  Business Response

  Date: 10/18/2023

  Hello ******,
  
  We appreciate your feedback and thank you for taking the time to share your concerns. Ensuring that our customers fully understand and are satisfied with our services is of paramount importance to us.
  
  After reviewing your account, we want to apologize if there was any misunderstanding during the sign-up process. We understand the importance of transparency and clarity, and we strive to communicate all aspects of our services effectively.
  
  For your reference, we have attached a copy of the Service Agreement, which was reviewed with you at the time of your sign-up. This document clearly outlines the scope of coverage for our ************ services. We want to clarify that, based on this agreement, mosquitoes are not included as part of the services you signed up for.
  
  As a demonstration of our commitment to your satisfaction, we have decided to waive the $150 balance on your account as an act of goodwill. Our goal is to ensure that you have a positive experience with our services, and we hope this resolution aligns with your expectations.

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.
  
  Regards,
  
  ***************************
  
  
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/28/23 and 7/28/23 asked help for control of moles in my backyard.Services totally ineffective. Asked just to cancel contract without penalty, as told by sales representative upon signing. Then they used a very slick way to demand a 169 penalty to cancel further services. They bill first service 348 but give50 percent discount on first visit so you pay 169. In very small print they then say you do not get discount if you cancel early so you owe 169. This is totally deceitful. A lot of people are not told this upon presentation, please check the many one star reviews. This is a scam. Please investigate this practice and stop it, to protect others. I have an outstanding bill for the 169 which I have disputed with them but they refuse to erase. They are taking advantage of customers. I also cannot locate the signed contract. It was on my portal.

  Business Response

  Date: 10/10/2023

  Hi *******,
  
  We've attached a copy of the Service Agreement. Our records show it was reviewed, signed, and emailed over to you for your records. We've also attached a screenshot of the Welcome text that was sent to your phone confirming the annual commitment discount payback if you decide to cancel prematurely.

   

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************
  
  
  
  
  

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Ecoshield salesman had come to our house a few months back. After hearing the sales pitch, we were interested, but once they shared it was a 12 month contract we declined and said that we weren't interested. The salesman got very pushy, and eventually said "don't tell anyone about this, but I can set you up on a 6 month plan with only 3 treatments". We signed that contract, but we didn't realize it was for the full 12 months. We weren't even made aware of this fact until someone came to our house for a 4th treatment. We explained that we were expecting to have already completed our 3 treatments and the gentleman looked up our info and confirmed that it was showing a 12 month contract.That gentleman said "it looks like the salesman pulled a fast one on you", and shared that this wasn't the first time that he had heard of this type of thing happening. We contacted the Ecoshield support team to explain the situation. After several holds and being passed to a different department, they ultimately said that they were going to honor the contract of 12 months and canceling would require a fee ($150) which they said they couldn't waive. While we were frustrated, as it felt very much like a bait and switch, we said that we wanted to cancel the contract. The "resolution department" rep kept offering other options (e.g., dropping the monthly price, a 50 dollar coupon for a single treatment, etc.) but this still would have resulted in >$500 across the remaining visits. This person was just as pushy as the initial salesman, and it took several minutes of explaining that we wanted to cancel and were not interested in the discounts before we were finally able to pay the $150 cancellation fee and close the account.

  Business Response

  Date: 10/04/2023

  Hi ******,

  I want to start by expressing our sincere apologies for the confusion and frustration you experienced during your interaction with our sales team and customer support. 

  We take practicing transparency with our customers about the details of our annual plans very seriously. We want every member of our family to be happy, informed, and eager to receive year round protection. We reviewed your account to ensure that all of the t's were crossed regarding our transparency within the setup process, and we were able to confirm that you signed your annual service agreement, received an electronic copy, and received / replied "yes" to your Welcome to the Family text. this text is our version of two factor verification regarding our annual agreements. It is sent directly to the customer's cell phone and reviews the nature of our annual agreements, as well as the request for the Annual Commitment Discount to be repaid upon early cancellation. When we receive a "yes" to this text, we assume that a customer has fully reviewed / authorized the terms of their annual service plan, which is why we invoiced you for the Annual Commitment Discount when you needed to cancel early. 

   

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/2023, ******************* came to my door to sell me services. I told them that I use another company, ClearDefense. He told me pricing per quarter, $180 per service. I asked him to provide me pricing information via email, and that I will take a few days to think it through.He refused and said he can only offer this today. I tried to decline but he kept pushing me to agree to the service. After about 15 minutes, I agreed and signed the contract. He mentioned he will start the ClearDefense cancelation process.10 minutes later, ClearDefense called saying a guy called saying he was me and provided my address, phone number, email, and full name.I texted ****, who gave his cell number earlier, saying I was canceling my services. **** came back to my house. He knocked and rang the doorbell for about 5 minutes and would not leave.I answered the door. He asked why I was canceling and I said impersonating me was unprofessional and illegal. He said that this is standard procedure for him to do and that he does it all the time for his customers. I told him I did not want to proceed with the services but he refused to take no for an answer. His technician pulled up around the corner and sat in front of my house while I talked to ****. The only way to defuse the situation was to agree with him as I felt unsafe to say no. **** left and the technician completed the service.I called customer service to cancel my account after and they put pending cancelation on my account. They said they would be contacting **** and his boss of the complaint. After this call I proceeded to have a panic attack as I felt unsafe in my own home. I was afraid that **** would return to my house. Later that day, we talked to EcoShield management about the situation and they promised to provide a refund. We never heard back from them. Over the past month, I have tried to call them. Each time we are told management is not available and they will call back. They never call back.

  Business Response

  Date: 10/02/2023

  Hi *****

  Thank you for taking the time to share your experience with us. We appreciate your feedback and are deeply concerned about the situation you've described.

  I want to sincerely apologize for the distressing experience you had with our representative. Your safety and comfort are of paramount importance, and what you've described is in no way reflective of our company's values or standards.

  We would like to clarify if you informed **** that you wanted to cancel with Clear defense before signing up with us? We need to base a resolution with what we have on file, and it looks like you provided **** with your account information with Clear Defense in order to move forward with cancelling your account with them since it wouldn't have made sense to be signed up with two pest control companies. 

  In regards to the refund, we reviewed the call history notes on file and confirmed that a refund was not promised, but that a refund request would be reviewed. 

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative of this company came to my door and he said he was the owner of this company I later found out he was a sales representative. He told me he could get rid of my mole and grub problem along with spiders ants ticks termites and other insects. I thought it sounded good so I signed a contract for 2 years. He said I could cancel any time for a fee of $150. From day one I have had nothing but problems with this company. A girl Showed up the first time and she sprayed, knocked down some spider webs and hornet nests. She did not know anything about treating for moles and grubs. So I called and got a run around trying to reach the sales representative who finally got back to me. Also I requested they come after 6pm and they kept showing up early in the day when I was not home. The next time they came they sprayed and put a few gummy worms in the mole holes. Of course that did not work at all. Then finally they sent someone who installed a mole box and that also has done nothing. My yard is still full of moles and grubs. Today I called them and was told Sorry Sir we dont treat moles and Grubs So I was lied to by the sales representative so he could sell me this service. Thats why I feel that I am *********** a full refund because I was scammed. I will appreciate it if you can help me. Thank you

  Business Response

  Date: 09/14/2023

  Hi *******,

  I hope this message finds you well. I would like to express my appreciation for taking the time to communicate your concerns with us. Your feedback is invaluable as it allows us to improve our services and better serve our valued customers.
  
  Upon conducting a thorough review of the documents and records associated with your account, it has come to our attention that moles and grubs were not explicitly outlined or guaranteed within the scope of our service agreement. We understand that this *** have caused some confusion or frustration, and for that, we sincerely apologize.
  
  In order to assist you further and reach a resolution that meets your expectations, we kindly request that you provide any additional documentation or paperwork, if available, that *** mention moles and grubs in relation to your service agreement. Having access to such information will enable us to better understand the specifics of your situation and work towards a suitable solution. Your cooperation in this matter is greatly appreciated, as it will aid us in providing you with the level of service you rightfully expect.

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this ok resolution.] I am not satisfied with the resolution because the sales man came to the house to solicit their service. He promised that he could get my mole problem resolved verbally which was the only reason I hired him. He never gave me or sent me any paperwork describing the services. I believe I was falsely *************** by ****. In other words I was scammed. I feel like I threw my money away because your company did nothing but spray which I could have done myself. 
  
  Regards,
  
  *****************************
  
  
  
  
  

  Business Response

  Date: 09/22/2023

  Hi *******,

  To provide some clarity, our system indicates that a copy of the Service Agreement was successfully delivered and opened on June 29, 2023. Additionally, as part of our two-step verification process, we sent you a welcome text message to confirm your understanding of the Service Agreement, to which you responded "yes."
  
  We genuinely value your satisfaction and want to ensure you have a positive experience with us. However, our ability to address your concerns is contingent upon the information we have on file, as well as the established procedures during the sign-up process.

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** was soliciting in my neighborhood on Saturday, July 22, 2023, and visited my house. I signed a contract with ***************** for Echoshield Pest Solutions from Richmond VA that same day to treat my home inside and out. He told me he would be at my house on Monday, July 24, 2023, between 5-6pm for the first treatment. After talking with my daughter (***********************), I emailed the company, as the contract states, that same day (7.22.23) to cancel the contract. Because I was worried they would still try to treat my house I asked my daughter to be at my house on Monday between 5-6pm. She and I arrived at my house at 4:45 to find an Echoshield folder at my front door. It did not state that they had already been at my house and treated the outside. My daughter tried calling the number on ************** business card at 5:56pm, ************ but was unable to speak to him or leave a voicemail because his voicemail box was full. He did return her call but she missed the call and tried calling back immediately but again got no answer. It wasnt until I received another email that evening at 6:58pm that we realized they came before the time window given to us in an email and treated the exterior of my house. My daughter and I have both talked with Echoshield customer service reps numerous times explaining that I canceled the contract within the 3 business days stated on their contract and do not owe them any money. However, they have continued to call, text, email, and send a letter by mail wanting to be paid $159.00. I did what their contract stated to cancel without cost and it is their fault for treating my house after I canceled the contract at a time when I was not home. I want them to stop contacting me for the amount of $159.00. The last call I received today, 9.6.23, says they now want $169.00. I have attached the contract and a detailed timeline that I sent to Echoshield on 7.28.23 with the help of my daughter.

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach the company on 5 separate occasions and they have not responded to me. I emailed them twice (July 22 and July 27) and have called them three times (July 30, Aug 1, and Aug 3). The initial reason for emailing was for them to come out to our location to take care of the spider webs that were on our porch (a service we currently pay for). After email didn't work, I called them to see if that would work better. However, I was unable to reach them so I left voicemails asking them to come out and provide their service for the same spider webs. They never responded to email or phone but they did show up on Aug 3rd for the regular service. The last call that was made was for requesting either a refund or to start the process of cancelling my service with them. I have been unsatisfied with this business and how they have treated me when I started working with them (signed a contract in May). I feel that they have not provided the service they guaranteed and I am looking for any help in resolving this matter. I'd love to move on from this company.I've spent the following amount of money on a service that has not yielded any results:May start up costs: $159 June "egg lifecycle removal": $159 August bi-monthly pest control service: $159

  Business Response

  Date: 09/18/2023

  Hi ****,

  Thank you for bringing this to our attention. We want to sincerely apologize for the lack of communication that you have experienced. We want to look into this as we strive to provide the best possible customer experience and we want to make sure this doesn't happen again. Could you please forward the emails from 7/22 and 7/27 to ********************************** for review?

  We also note that appointment reminders were sent to you on 8/1/23 based on the requests you made. Have you had any issues with spider activity after this visit? 

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 
  
  I have provided the emails they requested. In addition, the spider activity has continued. I did confirm the scheduled appointment, however, I made phone calls on the same day of the service and they missed the spider webs and all spider activity. My call was never returned and the voicemail I left seems to have gone unnoticed.
  
  Regards,
  
  *************************
  
  
  
  
  

  Business Response

  Date: 09/22/2023

  Hi ****,

  Thank you for forwarding those emails over. I want to sincerely apologize for the lack of communication and follow up. We will make sure this gets resolved as this is not the standards we strive to hold at EcoShield. When you mention that you called the same day, are you referring to the 8/3/23 visit? Have you noticed pest activity ***** days after the visit took place? We would be more than happy to come back out for a free follow up visit and take care of those for you.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have noticed pests every day since the service was used. I dont feel that my needs are being met and I dont wish for you to come out any longer. I simply want to move on from you as a service provider.
  
  Regards,
  
  *************************
  
  
  
  
  

  Business Response

  Date: 10/02/2023

  Hello ****,
  
  We acknowledge your request to discontinue our services. As a gesture of goodwill, we have decided to waive the initial discount chargeback associated with premature cancellation. Your account has been closed.
  
  If you have any further questions or require assistance in the future, please do not hesitate to reach out to us. We value your feedback and business and wish you the best in your future endeavors.