Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We believe *********************** is a fraudulent company and preys on people. A person came door to door and pressured me into signing a contract by saying they are running a special because they are already in the neighborhood due to significant pest issues in the neighborhood. I paid for an entire year up front by check. Then, when my neighbor came home from work and saw the contract, she insisted we cancel. When I called to cancel, customer service said I owed an early cancellation fee of ******. When we saw the contract we realized that this is indeed in the small print. We said ok, let's subtract the ****** from the more than ****** that I paid and then Eco Shield can refund the rest. This was all happening the first week of July. First, we were told that this would be no problem. We weren't able to talk to anyone in the **** who was in customer service for this company. We got switched from agent to agent until finally we were told a supervisor would call us back. We never got a call back. Then the real mess started. We have been calling them every week since July 2. On July 28, we were told we would receive a refund check within 5-7 business days. The check never came. Then, in mid-August we were told that they only could refund to a credit card. Finally, on September 3, we were told they could indeed issue a check but it would take a supervisor approval and then a certain number of business days before they would mail it out. All along, we have been receiving threats of collection and further action against **** am 85 years old and felt pressured into signing up with them. I realize that they have squandered a certain amount of money that I can't get back. However, I am filing this complaint in hope that I can recoup some of the money I paid them in good faith, thinking they were a legitimate business. Also, I would like to warn others and just say for the record that this is a wholly unethical business that takes advantage of vulnerable people.

  Business Response

  Date: 09/16/2025

  Hi *******, thank you for sharing your feedback.
  
  Were truly sorry to hear about the frustration and confusion you experienced during the signup and refund process. At EcoShield, we strive to make every step clear and transparent through our 3-step signup confirmationverbal review, emailed agreement, and a reply confirmationto ensure our customers feel confident in their decision. We also aim to handle refund requests promptly and respectfully, and we regret that your experience didnt reflect that.
  Weve already escalated this to our supervisor and are actively investigating the matter. This process typically takes 57 business days, and well be sure to follow up with you as soon as we have an update.
  Thank you again for your patience and consideration. We're committed to making this right and helping you achieve a pest-free home.
  
  -**** *.

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  We have been told 5-7 business days for the past 8 weeks. We have also been told that our complaint about our refund has been escalated to a supervisor four separate times, the first time being in early July and the most recent time on September 3 (which is now more than 7 business days past due). I do not believe what you are saying and feel that your company is fraudulent, either by design, or by incompetence.
  
  Regards,
  
  ******* ******
  
  
  
  

  
  

  Business Response

  Date: 09/16/2025

  Hi *******, thank you for your feedback.
  Weve coordinated your concern with our supervisor, and upon checking your account today (09/16/2025), a refund request has already been submitted. It typically takes 35 business days to process, and well be sure to follow up once its completed.
  We appreciate your patience and hope to resolve this to your satisfaction.

  **** *.

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Again, I do not believe you. You have said this a number of times since the beginning of July. How will the refund be issued? By check? Will I still receive collections notices? You are not reassuring me that this isnt another wild goose chase. 
  
  Regards,
  
  ******* ******
  
  
  
  

  
  

• Initial Complaint

  Date:08/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesperson lied during solicitation- promised services that I was later told were not covered under the contract. Salesperson name is ****** . I was charged 250$ for early cancellation of contract. I attempted to work this out with customer support but they stated that I signed the contract . I stated that the breach of contract was initiated by the salesperson since he made false claims regarding our contract. Therefore I believe the company is responsible for breaking the contract, not me. Additionally, I am not happy with this company in general . Their pest control service was totally ineffective and I contacted them for repeated treatments but we continued to have an infestation of spiders. They offered a free service if 3 re-treatments were made within the service period. They said I had only 2 but my records show there were 3 plus a visit for house trim repair . So I am requesting that we not be billed 250 for early cancellation plus 175 for the quarterly bill that should be free per their guarantee.. I have text records from the salesperson stating I will include All extras at no additional charge- that includes wood pile treatment and spiders around our swim spa Thanks for your help!

  Business Response

  Date: 08/28/2025

  Hi *****,
  Thank you for reaching out to us. I sincerely apologize for any inconvenience this situation may have caused. We strive to provide effective and thorough service, while maintaining transparency and clear communication throughout the enrollment process.
  To clarify, our enrollment procedure includes several steps designed to ensure you fully understand the terms:
  Verbal Agreement: Our representatives explain all terms during the initial conversation.
  Written Confirmation: Customers receive a copy of the signed agreement the same day, along with a 3-day cancellation window for review.
  Welcome Text: Customers receive a summary of the service plan and cancellation policy, including details about the Early Termination Fee, which requires confirmation.
  We have also verified that you responded to the welcome text, agreeing to the terms and conditions, and as such, the Early Termination Fee is valid and cannot be waived.
  Regarding the service contract clause stating:
  If you have three (3) touch-ups in between services for the same covered pest activity without improvement, we will provide your next billable service at no charge,
  Upon review, you received three follow-up services:
  6/26/2025: Follow-up service
  7/1/2025: Follow-up related to the reinstallation of the garage siding (this does not count as a pest service)
  7/17/2025: Follow-up service for spiders and ants
  Since the condition specifies that the three touch-ups must be for the same guaranteed pest activity, the follow-ups you have had do not yet meet this requirement. Therefore, you are currently not eligible for a complimentary regular service under this clause.
  Please let me know if you have any further questions or if there is anything else I can assist you with.
  Best regards,

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed .]
  I was told by one of the customer service or manager **** that I needed manager approval for a third touchup and that never happened. I was lied to by the salesperson stating that wood piles in our Swim Spa would be treated. I was told by a technician ****** that oh thats what the sales person told you but thats not true. We dont do that service. So Ecoshield broke the contract with me and I do not want to pay for a cancellation fee since you did not fulfill the contract as described by ******, our sales person. Therefore, I wish for the $250 cancellation fee to be waived thank you.
  Regards,
  
  ***** **********
  
  
  
  
  

  Customer Answer

  Date: 09/09/2025

  New followup and disagreement - refer to complaint #******** for further details We had service on 6/24/25 then a followup for spiders/webs on 6/26 then another f/u for spiders and ants on 7/17/25 on 8/19/25 we reported that we still have spiders everywhere . As ****** stated - see attached - if we still have issues after 2nd retreatment - service is free . we are requesting the 179 be deducted from our cancellation fee of 250 dollars please bill us ***** and we'll call it even . thank you !

  Business Response

  Date: 09/09/2025

  Hi *****,
  Thank you for providing the screenshot of your conversation with our team member.
  Upon review, I found that your follow-up service on June 26, 2025 addressed spiders, and the one on July 17, 2025 covered both ants and spiders. Based on the representatives remarks, the third regular service scheduled for September 12, 2025 would have qualified as the complimentary service. However, since that appointment was cancelled prior to service delivery, we are unable to apply a credit for a service that was not performed or transfer that credit toward the early termination fee.
  As a courtesy, we will honor your request by applying a $179 discount to your early termination fee. This adjustment will bring your remaining account balance to $71.
  Please let us know if you have any questions or need further assistance.
  Best regards,

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We fell victim to another pest control scam. Signed up in July, paid $219 for initial service but nothing was really done except some spraying outside, no de webbing, no spraying in my basement, ant traps were left stacked by my sink for us to put them out ourselves. Following month my wife told ecoshield to come out on 8/8 due to pay day, they came on 8/4 she again told the guy please come back friday, he agreed as he left our account was charged $219, the wrong card at that. Through many phone calls and supervisors on the phone she decided to cancel which was an additional $250. Long story short we are out $469 and received nothing to show for it except a headache. Choose a different company.

  Business Response

  Date: 08/12/2025

  Hi *******,
  
  Thank you for reaching out. We understand your frustration and sincerely regret any inconvenience this situation may have caused. Our goal is to provide thorough and effective service, and we appreciate your desire for a pest control solution that meets your expectations.
  
  Regarding the ****************** our records show it was originally scheduled for July 17, 2025. Due to seasonal demand and limited availability, the soonest reschedule date we could offer was August 4, 2025. This follow-up visit is typically performed 3045 days after the initial treatment to help break the pest cycle and reinforce the protective barrier. We also confirmed that the /$219 charge was refunded to your card, and the early termination fee was applied in accordance with the agreement terms. Our notes indicate you spoke with a team member to settle that balance, and your account is now closed with no outstanding charges.
  
  While were sorry to see you go, we respect your decision and appreciate the opportunity to have served you. Our technicians undergo rigorous training and every customer is covered by our 100% service guarantee, which includes complimentary touch-*** if needed. Should you reconsider in the future, wed be happy to welcome you back.
  
  Best
  
  

• Initial Complaint

  Date:08/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This. Company serviced the wrong address and now sending me a bill. I have called and spoke to someone 4 times and each time They did not help me nor call Me back to resolve the issue. Terrible business . They force you into a contract and signing something without letting you read over the contract. I have attached the original bill. Ironically they changed the billing address that they did not service to send me to collections. I used to live at ******************************************************* Va but they serviced ******************* a. I do not feel I owe this.

  Business Response

  Date: 08/07/2025

  Hi ****,
  
  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience this has caused.
  
  Unfortunately, the service was initially rendered at *****************************************************, as that was the address listed on the service agreement sent to you on May 9, 2025. We now understand the correct address should have been Unit B, and we apologize for this oversight.
  
  We also want to let you know that we attempted to contact you regarding the outstanding balance on your account, but we only received a response on June 12, 2025. That was the first time we were made aware that the address on file was incorrect. Since then, weve updated your information, and the correct address is now reflected in our system.
  
  This matter has been escalated to our Incident Resolution Team, and as a result, weve credited your account and waived the outstanding balance. Your account remains open and in good standing.
  
  If youre open to it, wed be happy to schedule an initial service at the correct address. While its unfortunate that our product was used at the wrong property, were committed to making it right and delivering the quality of service you deserve.
  
  Please let us know how youd like to proceed. We truly appreciate your patience and the opportunity to resolve this.
  
  Best regards,

  Customer Answer

  Date: 08/10/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed . 
  

  I accept that you will credit me the services that were not done correctly. But I do not agree with continued services. And I would like a letter of saying, I do not owe the balance that is in collections.  I do not want any services from your company. I want to cancel. I do not live at the address or in the state anymore. Which is why he told me no commitment and I can cancel at anytime. I have wrote several emails and texts about all of this on several occasions. When I read over the contract and saw the wrong address  and the added pages saying I signed up for 24 months. Which was not told to me or shown to me. He said I can cancel at anytime and it was not a commitment and its all lies. I even called and left a message twice to cancel services and of course nothing. I was out of town for the first service which was after the contract was signed again if someone would have called me back I would have told them you serviced the wrong address or the wrong address wouldnt have been serviced. Again for the second service I was never informed but if I would have been able to catch the person before the service it would have never happened. Then when I started getting threats to be sent to collections after all of this I called several times again and no return calls. And I have spoken to at-least 3-4 people about this when I actually got a person on the phone. And the lies about trying to contact me is not true at all. Trust me I was waiting for the call.

   
  Regards,
  
  **** *******
  
  
  
  

  
  

  Business Response

  Date: 08/11/2025

  Hi ****,
  Thank you for sharing your concerns with us. We sincerely apologize for any frustration or confusion youve experienced.
  Please consider this email as formal confirmation that your account has a zero balance. The service charges for the visits on May 1, 2025, and June 10, 2025, have been waived. We understand you no longer wish to continue with our services, and we have closed your account accordingly. At this time, no early termination fees have been applied.
  We strive to maintain clear communication and provide quality service to all our customers. While we regret that your experience did not meet your expectations, we stand by the terms outlined in the service agreement. However, we value your feedback and will continue to review our processes to improve.
  If you have any further questions or need assistance, please dont hesitate to contact us. We appreciate your business and wish you all the best.
  Kind regards,

  Customer Answer

  Date: 08/11/2025

  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *************************************************************
  

  While accepting this offer I am agreeing to the cancelling of my account with no fee and my account will be $0 balance but I am not agreeing to the way the company does business.   The company states they stand by the contract but that is not true at all. The address was wrong, you cant contact anyone to cancel or change because no one returns calls or answers. A lot could have been avoided if the truth about the contract was told up front and not lies or extra forms added to the contract after the fact. If issues occur the company actually needs to speak to the customer and resolve the issues. The communication with this company is terrible and customers are definitely not the priority. 
  
  Regards,
  
  **** *******
  
  
  

  
  

• Initial Complaint

  Date:06/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/26/2025 What I left in a Yelp Review: I arrived at home to a Salesman from your company at my porch steps. He had knocked on my door already, my wife peered through the window and ignored his request to engage. He waited anyway and stood still as I pulled up. When I got out of my truck I announced I was not interested in his services. He tried to introduce himself and got closer to me, and I again told him sternly to leave my property. He again stayed and tried to talk about his services, and I yelled for him to leave as I pointed to the street. He finally agreed, said, ok, and walked away. I firmly believe companies have the right to "follow the path of the mailman," to solicit services. However, when you have to ask like I did for you to leave, you are being very unprofessional. I will never recommend this service to anyone, and if you return to my property, you will be trespassing, and authorities will be called.The only resolution I would want is that they acknowledge they have been warned that a return visit to my property will only end in trespass prosecution.

  Business Response

  Date: 06/27/2025

  Hi ********,
  Thank you for taking the time to share your experience. We appreciate the opportunity to address your concerns directly.
  At Ecoshield, we strive to engage with our community in a respectful and professional manner. Our representatives are trained to recognize and honor personal boundaries, including any clear indication that a homeowner is not interested in our services. We understand how frustrating it can be to feel that your request to end an interaction was not immediately respected, and we regret any discomfort this may have caused.
  What you described is not in line with the standards we set for our team. We take feedback like this seriously and will be reviewing the details of this situation internally to ensure appropriate steps are taken.
  As a precautionary measure, we have added your address to our internal Do Not Contact list to help prevent any future visits from our representatives. We fully respect your wishes and want to ensure your preferences are honored moving forward.
  Thank you again for bringing this matter to our attention.
  Sincerely,

  Customer Answer

  Date: 06/27/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *************************************************************************************************************.
  
  Regards,
  
  ******** ********
  
  
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started service May 17th after a visit from a *** for Ecoshield. We agreed on the initial service and follow *** for quarterly service. The first service date was rescheduled by the company, and we asked that they please contact us prior to the following visit. We were told they could only give us a 4 hour window. Which we had to have since they were treating both inside and out of the home. The communication was poor during the first service by the tech. Overall we assumed this would get better and had hope we would see some relief from ants and other bugs/pests. The next day of service was scheduled again within a 3 hour time span. When an hour passed from the time frame given I contacted the company with no response. I reached out to the online consultant ***** I requested our service be rescheduled since we needed to be home for them to treat the inside of our house. After taking off work that morning I gave them several times and days to reschedule with us. I was told they were coming by that afternoon regardless. Then when I asked to please be rescheduled they stopped responding. I asked for a contact number to cancel my agreement and again was met with silence. I finally got back in touch with someone who attempted to reschedule us again and then was told I signed a contract so if I wanted to cancel they would be charging me a $250 fee. After reviewing the companies practices I feel they are predatory in nature, they rely on cancellation fees and tactics to keep people in their contracts. My hope is that Im reimbursed for the services as I still have a pest issue and the company clearly does not plan on following their portion of the contract.

  Business Response

  Date: 06/25/2025

  Hi ******,

  Thank you for sharing your experience. I'd like to better understand what happened and make this right.

  Since you mentioned the pest issue is still unresolved, wed like to offer a complimentary technician visit to re-treat the interior and exterior of your home and address any active concerns.

  Could you confirm if you'd be open to this, or if you'd prefer to proceed with cancellation instead? You're also welcome to contact us directly at ***********************************************.

  Thank you,

   

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My correspondence to EcoShield explains my complaint. They have not replied to either of requests for a response.From: ******** ****** ************************** Sent: Tuesday, June 10, 2025 2:05 PM To: ************************************** Cc: ***** ****** <*******************************>Subject: Re: EcoShield I'm writing to inquire about the status of my refund. ________________________________________From: ******** ****** **************************Sent: Thursday, May 29, 2025 2:59 PM To: ************************************** <**************************************>Cc: ***** ****** <*******************************>Subject: EcoShield To:EcoShield Pest Solutions This is written notice to cancel automatic billing to my account. In addition, this is notice of a request for a full and immediate refund of a charge for $169 for services performed at my home by your company in April of 2025, which were unsuccessful and unsatisfactory. Further, this is a demand for a full and immediate refund of the $250 fee illegally charged to severe a relationship with EcoShield. As you can see from the attached Class Action lawsuit, your cancellation fee constitutes both a violation of consumer protection laws and a violation of common law. Please refund both the $169 charge and the $250 charge to the card ending in 0291 (as seen on the service agreement) by 5 pm on Friday, June 6, 2025. ******** ****** ***** ****** ************************************************************************************** ***************************************************************************************************************** ----- Forwarded Message -----From: Ecoshield Pest Solutions - Richmond <**************************************>To: ************************ <*******************************>Sent: Tuesday, April 29, 2025 at 01:50:37 PM EDT Subject: Copy of QUARTERLY from Ecoshield Pest Solutions - Richmond

  Business Response

  Date: 06/20/2025

  Dear ********,
  Thank you for reaching out to us. We appreciate the opportunity to address your concerns and clarify the details of your account and service experience.
  After reviewing your account, we understand that your cancellation request followed your initial service, which was completed on April 30, 2025. It is common to see a temporary increase in pest activity after the first treatment. This occurs because the product is applied to nesting and hiding areas, flushing pests out into the open. For this reason, your plan includes a follow-up visit 30 to 45 days after the initial treatmentoften referred to as the egg-cycle service. This visit marks the beginning of our 100% Service Guarantee and is a critical step in breaking the pest reproductive cycle and achieving lasting results.
  Regarding your request for a refund of the April 30 service, we must respectfully decline. Our technician completed the scheduled treatment, and product was applied in accordance with our standard protocols. Since the service was rendered as agreed, the associated charge remains valid.
  As for the $250 early termination fee, our customer agreements are confirmed through a thorough three-step verification process to ensure transparency and understanding from the beginning:
  Verbal Explanation The sales representative provided a detailed overview of the service plan and agreement terms during the signup.
  
  
  Emailed Service Agreement A copy of the agreement was sent to you on the same day it was signed. This document outlines the service structure, early termination policy, and includes a 3-day right-to-cancel window.
  
  
  Welcome Text Message You received a text message summarizing key points of the service plan, including confirmation of a quarterly agreement, the billable egg-cycle visit, and the early termination fee if canceled outside of the 3-day cancellation window or before the end of the contract term.
  Our records show that you responded to the welcome text with a 1 to confirm, which completed the onboarding process and indicated agreement to the terms outlined in the documents and communications. These steps are designed to provide clarity, ensure mutual understanding, and prevent confusion regarding service terms.
  We have reviewed your account and can confirm that it is now closed with no outstanding balance all charges applied were valid based on the terms agreed upon. We appreciate your understanding and the opportunity to clarify.
  Sincerely,
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/25 At the time of scheduling, I was explicitly told the technician would treat for ticks and mosquitoes along with general pest control. When the technician arrived, he informed me he was not certified to perform those additional services. That was the first failure to deliver on what was promised.On 5/30, I called to report an issue with flies and again brought up the missed services. I was told someone would contact me and come out by Monday, 6/2. That never happened. I followed up again on 5/6 and was met with excuses and unhelpful responses. The representative I spoke with read from a script, avoided direct questions, and provided no meaningful resolution.I asked for a full refund due to the failure to render services as agreed upon. Instead, I was told a cancellation fee would apply. Today 6/9 I was invoiced for $250.

  Business Response

  Date: 06/11/2025

  Hi *****,

  Thank you for your patience while we reviewed your concerns. Although we are unable to issue a refund for the completed service, Ive gone ahead and waived the $250 early termination fee as a gesture of goodwill.

  Your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/20/25, a man from EcoShield came to my door to sell me a pest control contract. I stupidly agreed without researching the company, shame on me. We agreed on quarterly services, and an appointment for 5/21/25 was made for the first service. The tech showed up on time for the appointment and treated the exterior of my home along with 2 exterior doorways. I was told the interior was not needed so I agreed (we never had any issues inside so this seemed appropriate). Another tech returned 2 days later and fogged for mosquito's. I was told not to be alarmed if I saw more ant activity outdoors immediately after treating, that was normal for them to try to escape and find a new home. Several days after we noticed a small amount of ants inside our home, we did not panic. We set out a few non toxic traps from ********** and assumed it was increase before the decrease as explained. Well over the next couple of days the ant went from a few to hundreds and growing. In the course of 24 hours they were in every room of the downstairs of our home. Blankets of ants in my furniture, dishwasher, cabinets, and countertops. Simply everywhere!!! I called Echoshield which offers a satisfaction guarantee, free interior treatments, and offer to come out anytime between scheduled visit if issues occur but they refused. We went in circles for days. First they said they couldn't come because they already sprayed my interior which is completely FALSE! After discovering the tech(s) falsified service records they agree to come back out. It took an entire business day and at least 5 customer service **** to get anywhere. I accepted the offered appointment of the following business day between *******pm. I arranged for my compromised child to stay with family because he cannot breath in the chemicals needed to stray (Ecoshield knew I did this) and then they no showed the appointment! No text, no email, no phone call nothing!

  Business Response

  Date: 06/03/2025

  Dear Ms. ***************** you for taking the time to share your experience. We sincerely regret to hear about the frustrations you've encountered and appreciate the opportunity to respond.
  At EcoShield Pest Solutions, we take all customer concerns seriously and strive to address them promptly and professionally. While our agreement includes a satisfaction guarantee, it is structured around a two-step process, beginning with an initial service followed by an egg cycle service 3045 days later. This is designed to ensure the most effective long-term pest control results. During this initial period, we do not typically perform additional treatments unless the initial service was incomplete or missed specific areas.
  That said, we understand your concerns regarding ant activity and the missed follow-up appointment, and we recognize the disruption this caused. After reviewing your account, we can confirm that your services were canceled as of June 2, 2025. As a gesture of goodwill and in recognition of the inconvenience, the early termination fee has been waived in full.
  We appreciate your feedback and are actively reviewing this matter internally to ensure service reliability and communication standards are maintained across our teams.
  We wish you and your family the very best.

  Business Response

  Date: 06/04/2025

  Hi ******,
  Thank you for taking the time to share your experience with us. We understand your frustration, and we sincerely apologize for the inconvenience and stress this situation has caused.
  Our goal is to provide consistent, high-quality service and ensure customer satisfaction. In pest control, its not uncommon to see increased pest activity shortly after the initial treatment. This occurs because the treatment begins disturbing the pests' nesting sites, causing them to become more visible before the population decreases. This is also why we include follow-up egg cycle services every 3045 daysto help break the reproductive cycle and establish a lasting barrier around your home.
  That said, we understand your concern and your expectations, especially given the challenges you experienced with communication and service follow-through. Ive reviewed your account and can confirm that it is now closed with no outstanding balance. Additionally, the early termination fee has been waived as a gesture of goodwill.
  We respect your decision to discontinue your service with us and truly wish you all the best moving forward.
  Warm regards,

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aggressive pushy salespeople who keep visiting my house, multiple times in one day. Even at 8:30 at night. This is unacceptable and borderline harassment. Do not solicit at my house ever again.

  Business Response

  Date: 05/23/2025

  Dear Ms. *************** you for bringing your concerns to our attention. We sincerely regret any frustration or inconvenience caused by uninvited visits to your residence.
  EcoShield Pest Solutions does not maintain a policy of revisiting homes multiple times in one day, nor is it our intention to cause disruption or discomfort to any community members. We appreciate your feedback, and we take such concerns seriously.
  To ensure your preference is respected moving forward, we can add your address to our internal Do Not Contact list. This will help us prevent future marketing or service outreach to your home. Please provide your full address so we can take the necessary steps to ensure this is honored.
  We value your feedback and the opportunity to address your concerns directly.

  Customer Answer

  Date: 05/23/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *************************************************************************************************************.
  
  Regards,
  
  ******* Close