Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Resources, LLC

This business is NOT BBB Accredited.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order numbers ******* and ******* ************ is running ads on the Internet stating they have a work from home program. You buy the kit for $37-47 and an option to buy a listing of participating companies for $35. It is advertised as a 3 step process to get started. Step 1 is to talk with an Advanced Team member to start the set up. It leads you to believe this person will walk you through setting the program up on your computer. Within 12 hours of purchase, I received 10 SCAM calls and 8 texts. I responded to 1 of the texts and an expert called me. The questions he asked had nothing to do with the product, the project, or my computer. He was asking invasive personal questions about age, home ownership, credit score, debts, credit cards, etc The more he asked questions, the more suspicious I became. I finally told him I felt this was a scam and hung up.Numbers this group used to contact me via phone and text:************ ******************* (this is who I talked to)************ **************** ************ Customer Support ************ *************/***** ************ ********************* ************ ******************* These were coming in as Scam calls.I also received emails for order confirmation at ******************************** The address shown for the company advertised as Your Computer is Digital Resources LLC System ***************************************************************** When I checked for scam alerts on this company, I found:Computer Activity Review - Scam or Legit? Complaints? - ScamXposer I expect a full refund from this business and no further contact or use of my information in any form.

    Business Response

    Date: 10/26/2022

    A refund was issued. Please allow 3-5 business days for it to show in your bank account. We are sorry to hear about your customer service experience as we strive to provide the highest quality possible.

    Customer Answer

    Date: 10/27/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will check my account in 3-5 business days to make sure that the full refund has been received.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a similar experience as all the other negative complaints. I paid the initial $47 sign up fee. I want this cancelled and I want my money refunded. This is a phishing scam and they just sell you upgrades. Just cancel and refund my fee. Delete my personal information

    Business Response

    Date: 10/13/2022

    This customer was refunded on 10/3/2022 already which was the same day of the complaint and i answered it already as well.

Digital Resources, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.