Complaints

This profile includes complaints for Stephen Wade Auto Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stephen Wade Auto Center

  150 Hilton Dr St George, UT 84770-6737

  
• 

  Stephen Wade Auto Center

  1670 S Auto Mall Dr St George, UT 84770-6749

  
• 

  Stephen Wade Auto Center

  1792 S Black Ridge Dr St George, UT 84770-5566

  
• 

  Stephen Wade Auto Center

  230 W Auto Mall Dr St George, UT 84770-2226

  
• 

  Stephen Wade Auto Center

  1630 S Auto Mall Dr St George, UT 84770-6749

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership has been servicing my 2011 Jeep Grand Cherokee since 2016. The engine needed to be replaced and was under warranty. They held my Jeep for several months waiting for approval and money from Jeep. I paid a large amount of my money along with the warranty money from **** to have the dealership change out the engine. When I got my vehicle back it had the following issues: - Oil leak - Hoses not hooked up - Check Engine Light on - Missing a grounding strap - Wire harnesses not tied up - Fan Wire harness not hooked up - Radiator Leak - Refrigerant Line Caps missing When I brought it in - they told me the oil pan is the source of the leak and needs to be replaced. They told me the radiator needs to be replaced. They charged me a lot of money to change the oil pan. The Tech said he drove it around and the leak was fixed. I drove it around for a few weeks and it started leaking oil again and the engine started rocking side to side. I took it in and they said it had the following issues: - Bad Engine Mounts. Cost of repair paid by me. - All MDS under the Intake need to be replaced. ******************** Filter was leaking. They installed the filter.They charged me a lot of money to replace an oil pan when the oil leak was coming from somewhere else. They failed to check the engine mounts before installing the engine. ****** (Service Manager) was not helpful in any way during this process. The Tech working on my vehicle was not competent - he failed to complete all the tasks and make sure the vehicle was ready to drive.

  

  Business Response

  Date: 08/18/2025

  We are looking at all the notes, it sounds like ****** the Service Manager is trying to work with **** and come to some type of resolution. The work performed in the beginning was good will by Chrysler and only a partial payment. It sounds like the motor mounts now need to be replaced, which would have been out of pocket to **** when they replaced the engine. Please contact ****** to discuss. 

  thanks

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used vehicle from the Nissan dealership in 2023. I went in on April 5th 2025 and spoke with someone in finance to cancel my warranty i bought because i traded my car in at another dealership in *********. I was told it would take 2-3 weeks for my refund check to be ready and that they would mail it to me. I said no do not mail it because I don't live there anymore. They said ok no problem we will call you when its ready. I have been calling for over a week and leaving messages in finance and of course no one returns your calls. Yesterday (24th) I spoke with Shayden in finance and after research he said my check was mailed out on the 22nd. I said wait i was supposed to be called to come pick it up of course he was clueless and had no idea. This morning the 25th i got a call from him telling me that once the check was returned they could cut me a new one i said no that won't work i want a check today not tomorrow of course Shayden said we can't do that. Fast forward later this afternoon ****** called me and said he could speak with accounting Monday and a new check could be cut but there would be a $25 fee. How dare them want me to pay $25 for their mistake? Needless to say the conversation went no where other then ****** did say it actually takes 4-5 weeks for refunds and i said then maybe train your employees because i was told different and that's not my fault. You need to fix your employees mistakes. Of course ****** had no reply. Leave it to theaving ****. I will never buy another vehicle from them again.. I will continue to go to ***** to buy cars. There are reasons they have hardly no reviews on their social media pages which is sad for being in business as long as they have. I just want my dang money that i should have had on the 22nd had they have called me like they should have.

  

  Business Response

  Date: 05/01/2025

  *** ******* the General Manager will be calling you to see  how he can assist

  Thanks

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/05/24 I bought a used 2024 Camry with ****** miles on it for $25,255 from Stephen **** ******. Stephen **** ****** claims "Our commitment is to build strong relationships with customers based on trust. This allows us to assist with the purchase of quality vehicles, parts, and maintenance services with transparency and honesty." This was not my experience; the only relationship you will have with Stephen **** ****** is one of predictor and pray. If a dealer won't let you take the car to a mechanic to be inspected RUN! The car should have been sold off at auction. Issues 1. Only one key fob, this was hidden from me until I was leaving the dealership, I never would have bought this car had I known this from the start. Extra key fob $420 no discount. 2. The floor mats were taken out because of prior damage, I was given two ***** mats to replace them. Damaged mats $179 no discount.3. An aftermarket alarm was put on by the dealer, the alarm goes off randomly day and night, so it has to remain off. $170 per hour to repair or disconnect. 4. Window tent damage, can't be repaired.5. Smoke damage covered up, that led to bleached out seats, plastic parts and floor carpet damage. Damage can't be repaired. 6. Dead battery from sitting for 3 months on the lot, the battery is weak but is functioning. 7. The rear seat belt is malfunctioning, alarm never shuts off unless it's buckled. $170 per hour to repair, no discount. I am 75, I saved 7 years to buy a car and feel I was taken advantage of. What other undisclosed issues will I have to face with this car.

  

  Business Response

  Date: 02/03/2025

  **** M the General Manager is involved with this matter and they are working out a resolution with the customer

   

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch. Listed prices for car online with a button to push to get a discounted price off of that price, but when I did this had to put in all my information and it did not give me a discounted price. Contacted them asking over and over again for this dicounted price, They finally sent me prices for two cars but raised the prices of the cars before subtracting a discount and the price came out to the original price listed on the website so it is no discount. There should be a discount from the price listed on the website. Making excuses about not knowing how to use their own website. They have the discount button there ONLY to get my information and to nag me into coming in to their business. This is false advertising that there is a discount from the price listed on the website. Want to know who to contact to file charges against them.

  

  Business Response

  Date: 01/02/2025

  Dear Mr. ******* ****,
  
  Thank you for bringing your recent experience with our sales team to our attention. We understand your frustration regarding our website experience and sincerely apologize for the inconvenience this caused. 
  
  We have reviewed the customer experience side of our website focusing on the Get out the door price and the resulting pop up requesting customer information with the wording Get E-Price. We have contacted the company that maintains our website and requested this function be removed. We hope that this will prevent any confusion for our website visitors and our staff. 
  
  We value your business and are committed to providing excellent customer service. 
  
  Please feel free to contact us directly at ###-###-#### or ***************************** if you have any further questions or concerns regarding this matter. 
  
  Sincerely,
  Kevin K****** 
  Stephen Wade Chevrolet Cadillac

  Customer Answer

  Date: 01/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They are still listing a price on their website as the actual price of the car when it is NOT. If I went to the dealer and the price said $24600 and I ask for the out the door price I would expect a lower price with then taxes and license and such to give me the out the door price. What they are doing is CHANGING the actual price from the website listed price and then giving me an out the door price from that while pretending the original price is the lower price listed on the website. This means there would be NO reason to have another button to get the out the door price when it ends up being the exact same price on the website after telling me a differet higher price through texts. Funny as this company just called me and said they would have the manager of the dealership contact me to try and work something out and never even did that. Many dealerships will have a price listed with a discount and the discounted price listed on their website. Stephen Wade is not doing this. They are listing a price with a button to get a completely different price, only to raise the price of the car before giving the discount. There is no lower, out the door price from what the website says which means I put my information into their website only for them to raise the price for the out the door price. They didn't fix ANYTHING and this is FALSE advertising as well, advertising a certain price and then changing it by raising the price and taking my information on FALSE pretenses. And now they put this FALSE information on here saying they fixed something when they didn't. They are listing FALSE prices online. EVEN if they change the whole site and fix it they still deceived me, false advertised. Broke the law.
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Ram truck from Stephen Wade. We have been waiting over a year for recall work that they say they don’t have parts for. This is neither safe nor appropriate. Now we have a catalytic converter issue and they can’t seem to get us a service appointment for over 40 days. We were told that we will get a 150 mile warning and then the truck will just stop. So, what are we to do for the next 40 days. We have the extended service agreement, so they appear to be withholding service. I want them to either get us a service appointment in a reasonable amount of time or provide a loaner vehicle until they can fix our truck and do the warranty work. They are doing nothing to resolve this.

  

  Business Response

  Date: 01/02/2025

  WE ARE VERY SORRY FOR THE INCONVENIENCE, YOUR PART FOR THE RECALL HAS BEEN SENT, AND YOUR SCHEDULED FOR JANUARY 9TH. TREVOR THE SERVICE MANAGERS HAS REACHED OUT TO YOUR PHONE AND LEFT A MESSAGE.

  THANKS

  Customer Answer

  Date: 01/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Your company thought it was OK for us to wait a month for urgent service when our check engine light was on and you told us if we drove over 150 miles that the vehicle would be disabled.  Why was that acceptable?  Also, you have told us that the parts for recall have been on order for over a year.  So, now we should believe you when you say they are on order now?Cancel our service appointment for 1/9.  We traded the vehicle in and bought a new vehicle from your local competitor.  As far as we are concerned, after terrible service from Stephen Wade, we choose not to do business with you anymore.  One parting comment…if you can’t service the vehicles that people pay good money for f”extended service agreements, stop selling them.  You are just ripping off your customers.  I see other BBB complaints just like mine.

  
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 01/03/2025

  We are very sorry for your experience, and we hope availability for parts will be expedited in the future to take care of recalls, and mechanical repairs. It's in our best interest to get customers in and out, on the road in a timely manner. Hopefully we can pass this on to our Manufacturer and see where we can make improvements.

  thanks 

  jared

  Customer Answer

  Date: 01/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You acknowledge that you have a problem getting parts for recalls, but you don’t address the other issue that you are making customers with expensive, extended maintenance packages wait an unreasonable amount of time for service unrelated to recalls. By purchasing the extended service agreement, we are limited to the dealership or we have to pay separately for service. Your company is deliberately making it almost impossible for us and many other customers to receive the services we prepaid, likely because you prioritize others to receive more revenue. It’s beyond disappointing. It feels like a scam that should be recognized as such and Stephen Wade should be held accountable for this unethical behavior. It’s not just me. Others have submitted similar complaints. It’s time for this to be called to account. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 01/07/2025

  We truly apologize that you feel that way.   We are all about transparency.  Please come sit down and talk to Jay H****** the Genera; Manager in person.  He would be happy to go over all issues that you have had in the past and may still have remaining.

  thanks jay h******

   

  Customer Answer

  Date: 01/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Why would I waste time coming in to meet with your manager, since I was forced to sell the vehicle that your company could not or rather would not service?

  Do better by your customers, Stephen Wade.  Stop selling extended service agreements that you have no intention of honoring.  Stop incentivizing your service department to prioritize customers without these service agreements to make a buck. Stop lying about your ability to get parts for recalls, and for heaven’s sake, require your service department to return phone calls.  They never once returned a call, without us having to call repeatedly.

  What You are doing is a scam as evidenced by many BBB complaints.  I will never step foot in your business again and will make sure I post on every possible public forum what a terrible business model you have and why.  You made plenty of money from your bad behavior at the expense of customers like me and you will continue to do so. What a shame.

  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/23 I contacted SW about a civic 23,500 . 5/23 Justin texted back informed him I wanted the OTD price I did not want to dealership. refused said he could not give numbers over the phone per policy only in person. I needed to to meet with a financial mngr told him I had financing w my bank.he still couldn’t help me only in person. But would give me $500 off coupon if I came in. on 5/24 left work early . informed the salesman I was here for the car. He said he’d get keys for a drive . Took 10 min 2 workers got in drove off with it. salesman came outside said “sorry that car is now sold, but we can find another car I said I wanted that car only. cars sell fast high demand. . Passed me to Toyota side trying to upscale me on a 2018 Said I’d only pay max 21k. He said 2 get me the best price he needed to verify that I wasn’t a terroris by filling out a credit app . I told I already have financing approv and I said credit app when I’m .rudely saying it’s Toyota policy. It would be a soft hit and used to verify for terrorist. No deal 4 hours of my time wasted . Leaving I saw the red car Iparked a few dealerships away in cust parking.after 4 hours passed.
  5/26. I went to dealership and saw the same carstill there . Called Monday and informed them that the car I wanted was still on the website and there. Ashley informed me that sometimes they sell so fast they don’t get them down as fast and apologized . 06/01 went SW to see civic online and i saw at Dodge ram SW red civic I pulled up to the car, verified it was exact viI and have screenshots of it . It was replaced w/ 27,995 sticker . called the dealership from parking lot. asked if it was avail I had tried to buy it and they said its still sold. 6/03 my friend found replied to listing on FB for 23,500 Kam said yes it was avail & negotiated with via text not told to come in. Car hidden farthest S W lot away from original lot. 6/01 told still sold when he called it was avail .I feel it was a bait and switch scam.

  

  Business Response

  Date: 06/18/2024

  The customer did come into our Nissan dealership on 5/24/24 to look at and test drive the 2022 Honda Civic.  We had a customer come to Nissan to purchase the Civic and filled out the paperwork and was preapproved but unfortunately the funding an deal fell through so the car was returned to the dealership after a few days

  After letting ***** know the car was sold we sat down with her to try and find a different option. The salesperson escorted her to Toyota to look at a different civic. That car was higher than her budget and she offered $4k less than we were willing to accept.

  As stated above the deal did fall through on the original civic that she wanted and after the car was returned.  One of our sales people shared the civic on facebook and ***** saw the ad and asked if she could buy the car.  We did try to sell it to her but, were still too far off in pricing.  ***** wanted us to discount the car an additional $1,000 and waive the doc fee and remove the IKON product.  The Desk Manager did not feel comfortable with discounting the car that much.  It needs to make business sense and be a win, win situation for both parties.  This is when she said she saw the vehicle at the Truck Center.  The car was parked there waiting to be picked up by the transport company to be wholesaled.

  We did not bait and switch *****.  We did try to find something within her budget. 

  Customer Answer

  Date: 06/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** ***** ******

  Customer Answer

  Date: 06/29/2024

  Tell us why
  I am rejecting this response because: I was never told the car was available after my first visit to Nissan. I have text messages from the dealership who kept calling me to see if I was helped even a week later still saying it was sold and that they apologized for it still appearing on their website. 11 days later it was still on the lot at another SW dealership listed at 27k  I personally called dodge ram from the parking lot by the vehicle told them I had tried buying it 11 days prior and they said it was sold and the salesman still said it was sold and not in the inventory. I then had a friend the very next morning ask and it was available for him. SW did not even know what my budget was i never negotiated on that car with him personally as i was told it was sold! 

   

   

  

  Business Response

  Date: 07/11/2024

  The vehicle was sold. According to one of our sales manager ***** had her boyfriend or someone named **** text Kam Y********* to buy it. We negotiated with the boyfriend/friend and we couldn't come to terms on a deal. She screenshotted the conversation and blasted us on her own facebook account with the screen shots of the conversation. 
  
  But yes the vehicle was sold at auction. We told her we could unwind the deal at auction and sell her the car but we couldn't come to terms on a price that made business sense on our part and a price that ***** was willing to pay for the vehicle.  The vehicle was ours so we chose to sell it to the auction.

  Customer Answer

  Date: 07/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They have failed to a knowledge the bait and switch that was done, and the lies I was told by the dealership when I repeatedly reached out to the dealership about the car. I was told it was sold by everyone at Stephen Wade but when I had a male coworker call it was available. I was told negotiations over the phone were not allowed and yet my coworker was able to for 2 days. Stephen Wade did not know the coworker was linked to me until I posted it on social media. I no longer need a car as I purchased a Honda through another dealership. I was never given a phone call or an apology. So I will take to my TikTok platform to show how they want to deny wrong selling behaviors. 
  
  Sincerely,
  
  
  
  **** ***** ******

• Initial Complaint

  Date:03/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/23/24 @ Stephen Wade Chrysler Jeep Dodge Ram in St. George, UT @ approximately 9:45AM having come from Page, AZ 2 1/2 hours away. I questioned fees or numbers I am not seeing because it does not add up. I said I need my keys back for my intended trade because I needed to leave. He (Alfredo A*****) went with the paperwork & came back in an elevated near yelling voice and tone in the middle of a public space saying "we don't want to do business with you, get out of here" for which I felt VERBALLY ASSAULTED & have NEVER experienced at any dealership/anywhere else for that matter. This is about 11:30AM. I never rose my voice or showed aggression to elicit such a response from a place of business as a whole or a single individual representing the business. I did also question all of their advertised incentives & APR & felt uneasy because the information was not straight forward and transparent. SW CJDR advertised 6.45% apr/60 months on the 2024 Jeep Overland I specifically wanted. The SW Auto Center main site for the vehicle presented an advertised 5.99%/72 months. Yet at the dealership only had 6.9% presented as the lowest possible APR factoring in that I do have 820+ credit. They initially said that they could not even find the 6.45% advertised on their own site so I provided a video navigating their own website to the promotion which actually had the exact VIN of the vehicle I wanted listed as the sample for the rate incentive on top of the $4K cash incentives and dealer discount SWAG price which they couldn't even provide on the initial deal sheet in person on 3/23 which is well advertised, documented and valid. I left without doing business with them and quite *****ly would never do business with a Stephen Wade Dealer at this point. I wanted that Jeep today, stock ******* VIN#ending in ****** and if they would have been forthcoming and transparent I would have come home with the Jeep at near what I expected. see attached full complaint description.

  

  Business Response

  Date: 04/03/2024

  Bill W**** the General Sales Manager did talk with Mr. ****** yesterday and listened to his concerns.  They have worked out a date and time for Mr. ****** to come in and look at a vehicle he is interested in purchasing.  

  Bill said Mr. ****** felt heard and they were able to understand one another and move forward.  Mr. ****** is coming back into the dealership this Saturday.  We appreciate Mr. ****** giving us another opportunity to earn his business.

  Customer Answer

  Date: 04/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I did speak with Mr W**** and I was ready to put a deposit on the vehicle after having been given exactly the numbers for the Jeep purchase I was expecting to see on 3/23. However this weighed on my mind heavily for 24 hours on how I was treated that day and to only be offered exactly where I should have been on a deal. Because incentives changed for April they acted like they were doing a favor by matching where the numbers should have been on the 23rd.  I did not go through with a deposit or returning to the dealership because while being heard in the situation i experienced there was no lure to earn my business back and while I did not ask for anything more they should have dug deep sweetening the deal to earn my business, return business and dealership recommendation from someone who has purchased 8 new vehicles in 10 years.   I still desire a new Jeep in the coming months and I just don’t see it with Stephen Wade even though they have or had the exact vehicle I desire to obtain. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 04/12/2024

  Dear Mr. ******,

  We appreciate your feedback and we are always looking for ways to improve our customer service.  After we discussed the option of you returning to the dealership to purchase the jeep at the deal that we had agreed upon on March 23rd we should have explained that the incentives had changed, therefore prices were due to change.  So even though we were giving you the same deal, we were taking a large loss to do so because of the monthly incentive changes.  Bill W**** should have been more clear about communicating that to you.  So, we were going above and beyond to earn your business so to speak we just didn't tell you. So you had no idea what we were doing to earn your business.  If you would like to try again please reach out to Bill W**** and he would be happy to assist you.  We do have to work within the parameters of the incentives and it has to make business sense for both parties.  Thank you again for the feedback and working through this process.  We look forward to assisting you in the future and hope you find the vehicle you are looking for.

   

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 18, 2023 we purchased 2 vehicles from Stephen ****. One Chrysler and One Chevrolet. At Chevrolet we were charged for two additional items that we were not made aware of. We were sent an email with electronic signature the following day. We had never signed anything electronically. Additionally one of the items we were charged $700 for isn't even installed on our truck. So $700 charge is theft. I have visited the dealer, emailed the dealer, phoned the dealer with zero response from anyone. At Chrysler we were also charged for items that are not even on our vehicle. At this point they owe me about $1,750.00. I recently spoke with several other people with the same exaxt experience. When management does not return calls or emails it is indicative they encourage this unscrupulous behavior, and business tactic.

  

  Business Response

  Date: 02/12/2024

  After speaking with both the Chevrolet General Manager and the Chrysler, Jeep, Dodge, RAM, General Manager they will be issuing ************ a refund for the **** product since it wasn't installed on his vehicles.  We apologize for this inconvenience.  

  In addition, Chevrolet will refund the maintenance package as well if he did not want that in his contract.

   

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized and undisclosed charges

  

  Business Response

  Date: 11/28/2023

  After internal review of the transaction, we have verified that disclosure of all products and cost were explained by our finance office. The customer, ****************, did review and sign the necessary documents to finalize the transaction.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used car with a 90 day dealer warranty. Engine lost compression a few days ago as well as a misfire in no. 2 cylinder. Not willing to help.

  

  Business Response

  Date: 11/02/2023

  Our General Manager stated they have offered to replace the engine at a very discounted rate.  Our dealership has offered to fix the issue for 1/3 of the normal cost.  They have been in contact with the customer regarding this issue.