Complaints

This profile includes complaints for Rustica's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rustica has 2 locations, listed below.

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  Rustica

  1520 N Main St Springville, UT 84663-1057

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  Rustica

  1060 Spring Creek Pl Springville, UT 84663-3037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The front door was originally purchased for $7,264 on 1/28/25, I saved for a long time. We could not put it in right away because it was snowing, etc. Once we installed it in March and the sun shone through then we saw there was a defect in the glass off one door all the way up. I circled the marks in the photos but it was very obvious in person. They made us send a ton of pictures with and without measurements and gave us the run around for a long tie. Eventually, we received a ridiculous reply that the glass was separate from the metal that they manufactured, and how is this our problem? We paid a lot for a defective door. They gave us impossible options, including shipping the door back to them after waiting for a return crate so they could inspect and then determine if they would replace it (?) this would have left us without a front door during the winter/spring. The only other option was for them to send us new glass and we had to basically destroy the door by pulling the outer metal front and back off and then reassembling the door ourselves. We did this based on their instructions, lined up everything perfectly and it took us with another man about 20 hours. We were hoping this was over. During the summer, the metal on the front started coming off the front of the door. The company won't do anything except try to sell us more parts we don't need. The only thing Rustica has done is send us glass from the glass mfr, so they aren't out anything but one entire door was defective. We will be employing our own glass expect to help us but the problem is actually their door. We want them to send us a replacement for the defective side and then we will ship the defective side back at their expense - they cannot leave us without a front door, there would be no thermoregulation, it's not safe and we have small kids, For 7k this is a nightmare!