Complaints

This profile includes complaints for Alpha Warranty Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alpha Warranty Services, Inc.

  PO Box 95790 South Jordan, UT 84095-0790

  
• 

  Alpha Warranty Services, Inc.

  PO Box 580 Riverton, UT 84065-0580

  
• 

  Alpha Warranty Services, Inc.

  11456 S Temple Dr South Jordan, UT 84095-7843

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2017 **** F-150 that has a damaged turbo. Alpha warranty says they wont cover it because it had to be damaged by an outside source. The dealership says the air filter is 100% intact and that there are other ways of the turbo getting damaged like the turbo itself coming apart. They absolutely refuse to pay when they have no proof of how it got damaged and will not listen to the experts that work on them.

  

  Business Response

  Date: 06/14/2023

  Dear BBB, we're very sorry this customer's vehicle sustained damage that doesn't qualify for coverage under the terms of the service contract he holds. The reason his claim was denied was due to outside influence.
  
  Per the terms of the service contract, repairs due to outside influence or caused by non covered parts are excluded from coverage. This is explained under the "What is not covered" section of the customer's service contract. 
  
  5. ...covered parts when damage is caused by non-covered parts. Non-covered parts even when damage is caused by covered parts.
  
  7.Repairs required because of collision, abuse, operation without proper lubrication or coolant, road conditions, road debris, foreign objects, misuse.

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20178163
  
  I am rejecting this response because: As the Mechanics at the certified ***** Dealership stated to me. There was no way this was from an outside influence and Alpha warranty has no way of knowing where the damage came from as it could have been the impeller itself that failed. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/21/2023

  Dear BBB, thank you for forwarding ************************** rejection of our explanation. We have again reviewed his claim information and are willing to take an additional step in good faith to work with his repair facility. We're going to do everything we can to try and find a way to offer potential coverage. However, based on the information we have, ************************** claim is not eligible for coverage under the terms of the service contract he holds. Per the contract, only internally lubricated parts of the turbo are eligible. Having said this, we will be conducting another, thorough review of the situation to see if there may be a way to provide some coverage.

• Initial Complaint

  Date:06/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  paid $2000 for 5 yr unlimited miles from ****** ******** 01/21/2021 a 2015 Nissan Altima. May 2023 transmission went out. Contacted Alpha warranty srvc was advised take car to repair shop and have them call for details. Advised no deductible if repaired. Diagnostic complete, need new transmission $6100 from Nissan. Car jumps into 2nd gear code P0776 multipoint inspection replace CVT. Alpha was contacted several times but refused to fix my car stating it wasn't a mechanical issue with transmission. After researching, 2015 Nissan Altima have faulty transmissions. There is a Ca Lemon law I'm also looking into. I demand my car be fixed. My car sat a week at Nissan. I paid the deductible $149.05 and my car still isn't repaired. Need to understand why you only fix transmission per contract if its mechanical? I paid $2000 for what? Why should I have to pay out of pocket after being reassured by finance manager at ****** ******** that my warranty will cover repairs for my car. Alpha warranty company is garbage. I want my car repaired. I'm still paying on my load and the car is parked in the garage. I cant even get reimbursed for my car rental. This is ridiculous and I want my car fixed.

  

  Business Response

  Date: 06/20/2023

  Dear BBB, we're very sorry the customer has had such difficulty with their vehicle's repair. The customer's repair facility has reported the problem with the customer's vehicle as a transmission valve body, which is not listed as covered under the terms of the customer's service contract, which is known as "inclusionary," meaning that only those parts included for coverage are eligible. Unfortunately, the transmission valve body isn't listed for coverage, which is why it is ineligible. The customer's repair facility also lists brakes on the claim, which are also excluded from coverage under the terms of the contract. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/09/2023 my wife and son had an issue with our 2013 ****** Murano, massive smoke from engine compartment, they thought car was on fire. I have been out of town for over 2.5 months caring for my 94 year old mother who is in ******* care. They called me, and after turning off the car and smoke finally stopping, I asked if the car seemed drivable since this occurred directly across the street from the ****** dealership.They were able to get across the street with no power steering. The Technician found the A/C compressor had seized up and would not spin, causing the drive belt to finally snap, causing the smoke. They also determined the belt tensioner was damaged due to these conditions.Since I was out of town and did not recall the conditions of the Warranty, I gave the dealership the ok to proceed on repairs, and paid $2103.19 out of pocket since my wife needed the car for doctor/etc *************** wife was later able to find the Alpha Warranty details, I called and they indicated to file a claim with their No ******************************* which I did with full details, and a copy of the full bill details. Alpha Warranty Services rejected the claim since there was no prior authorization done on repairs for the 6 year, 100K miles warranty. The car had ****** miles and was purchased on 11/11/2017. They did not dispute that the repaired parts should be covered, but the issue was no prior authorization was done.Given the conditions that occurred, with me being out of town with no warranty details, and the need for the vehicle, I assumed Alpha Warranty Services would have flexibility and pay for repairs when filing the claim. They would not, and rudely indicated the decision is final and nothing can be done.I will never again deal with this company.

  

  Business Response

  Date: 06/12/2023

  Dear BBB, after reviewing your request for the Non-Prior Authorization claim, we have decided to move forward with potential for coverage. We understand how hectic times can be with everything going on, we also recognize that you have been a loyal customer as this is the second *************** Contract that has been purchased from Alpha Warranty Services. We hope this helps ease your mind and the financial hardship you have been faced with; in addition, we hope to be able to provide potential for coverage in the future for any covered repairs/failures you may need. We wish you the best and appreciate your business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car and was sold tire and wheel warranty through Alpha Warranty. Realized within days that the warranty was moot because the wheels that come with the vehicle come with the same warranty already.contract provides 30 days to cancel. i have been trying to cancel within 15 days to no avail.the contract provides i can cancel the warranty within 30 days yet the company won't cancel warranty. for ********** says i may return the contract within 20 days alpha warranty mails it; but they never mail it, you must request it be mailed.have tried to cancel warranty via dealership and alpha warranty themselves. refuse to cancel warranty

  

  Business Response

  Date: 05/12/2023

  Dear ******************, we understand that you no longer need the tire and wheel service contract you were sold when you purchased your vehicle. Since the cancelation request was submitted so soon after the contract was purchased, your dealer didn't have the opportunity to fund the contract with Alpha Warranty, which is why this has taken longer than normal. Fortunately, your dealer has indicated that they will be refunding you directly, so please work directly with them to receive your money. Thank you for reaching out and providing the details of this situation.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 corolla from a dealership on February 2023. When buying this car, I was given an extended warranty for **** dollars. Within one month I relaised that I won't be needing this and requested a refund for which they said it will reach me within one month. But now it is been more than one month since I filed a compaint and the money is never returned. I have multiple calls to their customer service and spoke endless times asking for a status and refund but they never seem to care, it looks like they want me to shout as much as possible and leave it at some point when my energy is done so that they can steal my money. The customer agents doesn't seem to know anything because every time they give different answers and one person apologizes for what the previous agent said and are assuring that they were wrong and current one is right. I have also asked my car dealer regarding this and they helped me to take photo of my car and odometer and send all details to alpha. But still alpha doesn't take any action. My dealer has also reached out to them asking for my money. I am really fed up and extremely angry, if this doesn't get resolved here, I have consulted a lawyer on next steps. If this does not work then I have to proceed that way.

  

  Business Response

  Date: 05/12/2023

  Dear BBB, thank you for passing this information along to **. After some research into this customer's complaint, we have learned that the contract was canceled on March 16, 2023 and a check was issued to the customer's lienholder on their vehicle. The check for the amount cleared our bank on May 8, 2023. At this point, Alpha Warranty has met the expectations of providing the requested refund.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a used truck from a dealer and purchased an extended warranty.thried to use the warranty last friday and they told mew 2 days to get it processed.big o was calling to do the work as it is my ***** car that i signed as the main borrower and they told him the part needed to be rebuilt and will take a few days to get in. my son called back to talk to them on why the part is not new and now they are telling him the service contract is voided and call the car dealership.cant have it both ways after waiting for 5 days and getting 2 different ***********

  

  Business Response

  Date: 05/05/2023

  Dear BBB, with the number of claims Alpha Warranty processes each day, accurate communication is key, so all parties are kept informed of the status of the repair. In Mr. ****** case, there has been a miscommunication or misunderstanding of what the actual status of the repair is. After a careful review of this claim, it appears that this claim was never cancelled or denied. It remains open and is moving forward with new OEM parts rather than the used or remanufactured parts as stated by the repair facility. Alpha Warranty uses independent, third-party inspectors that work with the repair facility to verify the nature of the failure and provide ** with an objective recommendation. The inspection is scheduled and once performed, will provide Alpha Warranty with the details needed to provide the coverage needed within the terms of the service contract.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/2023 the repair facility at the dealership I took my car to informed me that Alpha Warranty would not cover an electromechanical component. That part is clearly part of the engine. An extended warranty is supposed to cover critical components.Customer service likes to repeat the mantra of sorry, not a covered part per Alpha contract . I paid what they refused to pay.

  

  Business Response

  Date: 04/27/2023

  Dear BBB, we have reviewed **************** complaint about Alpha Warranty not being able to cover an electromechanical component for his repair.After a careful evaluation by our professional mechanics, they have determined that the part that failed is a boost solenoid, which is not an internally lubricated part and is simply not listed for coverage under his inclusionary service contract. An inclusionary service plan covers parts that are included in the coverage. If ************** would like to discuss a refund, he would need to visit the dealership where he purchased his service contract. However, even though Alpha Warranty was not able to provide the coverage ************** expected with this repair, we have been very happy to provide more than $2,165 of coverage on his prior claims. Alpha Warranty always stands ready to provide coverage under the terms of the service contracts held by our customers.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19984496
  
  I am rejecting this response because:
  I contacted the dealership to terminate the contract.
  Sincerely,
  
  *****************

  

  Business Response

  Date: 04/28/2023

  Dear BBB, we're sorry to hear that ************** has decided to cancel his service contract with Alpha Warranty Services. His dealership should be able to provide the support he needs to finalize his cancellation. We hope the more than $2,200 in coverage we have been able to provide since he purchased his service contract has provided the value he expected with his purchase.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2023 I traded in a vehicle that I had purchased the Alpha Warranty for the previous year. I received the odometer reading from the dealer I traded my vehicle in to. I submitted the reimbursement paperwork electronically to the dealer on February 9th, and the dealer forwarded the paperwork to Alpha Warranty on February 15th. I waited over a month for it to process, and never heard back. I contacted the dealer again on March 29th inquiring the status of my cancellation/reimbursement. The dealer emailed Alpha Warranty and asked them the status, because it was still showing the warranty was active. After not hearing back, I called Alpha Warranty on April 3rd and spoke to a customer service representative that told me she didn't know what was going on, but would contact the cancellations department and call me back that day, which she did not. On April 4th, I called back and spoke to another person that told me she doesn't even see that they received the cancellation form, and recommended I submit another one via my dealership. I emailed the cancellations department directly, asking yet again for a status update because at this point, they just seem to be ignoring all email traffic and there is no direct number to contact them by phone. The customer service representatives are unhelpful, and just try to get off the phone without providing any real assistance. It has now been 3 months since I submitted the reimbursement request, which I was told should only take a month. I am owed money for the prorated reimbursement, which they seem to not want to process and are probably hoping that I just give up and stop contacting them. My dealership cannot do anything additional; they have already submitted the paperwork. I would like someone that actually cares/makes decisions within the company contact me so I can get a straight answer as to where my reimbursement is, and why I am being ignored by multiple departments.

  

  Business Response

  Date: 04/14/2023

  Dear BBB, At Alpha Warranty Services, we take pride in our
  attention to customer requests and address them promptly. Now and then,
  however, we have one or two that we inadvertently miss. After carefully researching
  this customer’s complaint, we are embarrassed that this was one of these omissions.
  Consequently, we have escalated this refund and have sent a check to the
  customer for the prorated amount remaining on their contract. We sincerely
  apologize for the delay in reimbursing Mr. ***** and thank him for his patience.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2019 Dodge Caravan to Reedman on 1/10/23 to diagnose and repair a check engine light along with misfiring. My son, a mechanic, advised us to have it repaired under our warranty since we had paid for one. On the first day, the van was diagnosed with a valve seat leak inside cell #2. The cylinder head would need to be replaced at a cost of around $3,000. Reedman contacted Alpha with the information and diagnosis. It took a week for an inspector to come out. Alpha then wanted the engine broken down more, and I had to approve labor. Reedman did as asked, sent pictures, spoke to Alpha, etc. I was told that Alpha wanted more in-depth engine breakdown and pictures. Again I had to approve labor. This back and forth went on with no results for over three weeks. Alpha was very slow in their responses and not very forthright. The mechanic at Reedman spoke to a mechanic at Alpha, who stated that he saw the leak. The mechanic was then under the impression that it would be covered and was just waiting for the go-ahead from Alpha. The following week, I was told it was denied. I immediately called Alpha again and was told it was not approved because it was from wear. It was also mentioned that a compression test was not done, which was never requested. At this point, the car was back together and the old cylinder gone. I asked for the number for corporate and was told, "No." I asked to speak to the decision maker and was told, "No, they can only speak to the repair center." With no recourse and no car for almost a month, I had to agree to pay over $5,000 for a repair that was initially under $3,000. I picked my car up on 2/7/23 for $5084.40. Four weeks after it was initially diagnosed. Something about this whole ordeal seems, if not illegal, at least unethical.
  I had several communications with Alpha, trying to get information without any satisfactory results. After speaking to several mechanics, including my son and the Reedman mechanics, everyone is shaking their heads that this repair would not be covered as it is not a "wear and tear" item. Not one of the mechanics has ever heard of this happening. It may be a faulty item, but one cylinder does not leak and wear out on its own. We were told that there was carbon build-up, which is why Alpha said it was worn out. My husband argued that the carbon build-up was from the cylinder not firing up, not because one cylinder wore out. What happened to the engine was DAMAGE to the valve seat (which is part of the cylinder head) caused by carbon build-up on the valve, neither of which are worn items. The parts were not worn; they were damaged because of carbon build-up. Carbon is a by-product of the engine running and burning fuel, but the carbon build-up and the DAMAGE caused by it is not normal wear.
  After this horrendous ordeal, I looked up Alpha Warranty on the BBB website. Something, I guess, should have been done before purchasing, but is not really an option at that time. They do have an A+ rating, which I can't understand, except for the fact that reviews are not taken into consideration. Makes no sense. After reading through the website, almost every review was a one-star, with most people having problems with coverage as I had. I'm confused as to how Alpha can insist that the repair shop dig deeper and deeper (and cost more and more) just to deny it in the end. It was the same diagnosis as day one. How is it proper and ethical for them to require all of this extra labor when they make the final decision? They can just say "no" every time with no recourse. So I am out $5,084.40 plus the cost of a useless warranty. It just doesn't seem right! I did give Alpha the benefit of the doubt and filed an appeal, which they, of course, also denied.

  

  Business Response

  Date: 04/07/2023

  Dear BBB, we’re very sorry Ms. ******* is dissatisfied with
  her Alpha Warranty Services experience. As you know, vehicles are subject to all
  kinds of corrosive and degrading elements along with a wide range of driving habits that can cause any number of mechanical problems.
  Used vehicles are especially vulnerable because they have gone through different
  environments that weaken components over time and stress and may cause parts to fail. The
  service contracts Alpha Warranty sells are designed to provide coverage for
  many of these types of failures, but not all. While we strive to provide as
  broad of coverage as possible, not all parts failures are covered.

  Such is the
  case with Ms. *******’s claim. Our Claims team of certified mechanics worked closely with this customer’s repair facility to determine the cause of the
  failure. They also reviewed it at every level of management within our Claims team along with the customer's appeal. After considerable study and examination of the repair photos, it was determined that the claim simply didn't qualify for coverage based on the terms outlined in the service contract.

  Addressing Ms. *******’s point about the need to tear down the engine
  to the point of failure throughout the claim process was to aid in determining
  the cause of failure and what level of coverage, if any, it was eligible for.
  We do not request tear down to add additional cost for the customer, rather our
  goal is to determine provide the most comprehensive coverage possible under the
  terms of the service contract.
  
  Unfortunately, in this case, the type of failure the vehicle
  suffered is listed on the service contract under the section titled, “What is not
  covered.” On line 9, “Repairs to correct loss of compression or oil consumption
  related to worn, burnt, collapsed, or carboned piston rings or valve parts.” While
  we were unable to provide coverage on this specific type of engine failure, Alpha
  Warranty consistently stands behind the terms of every vehicle service contract
  sold by its dealer partners.

  Customer Answer

  Date: 04/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I still believe that Alpha Warranty practices are unethical and exploit unwitting customers.  This is the worst company that I have ever had the displeasure of dealing with.  I hope that no one else gets pulled into a false sense of security thinking they did a good thing by purchasing a warranty from Alpha.  Look elsewhere, my friends.  I wish that I could say, "you get what you pay for," but in this case, I paid and got nothing, except a heftier bill, paying $5,084 out of pocket.   

  BBB-with all of the complaints I've seen centered on Alpha not paying on customers claims, how can they have an A+ rating?  It makes no sense to me.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I took my **** Fiesta into a shop because my car was not drivable. It was making a wining noise and it started smelling like something was burning. The shop called Alpha warranty to let them know that the timing belt had seized and that it would have to be completely replaced because it seized. It is common with these repairs that you would also need to get the water pump changed out also. Looking at my A+ warranty it shows that the timing belt and water pump are covered. The shop was told by Alpha that none of it would be covered. So I called them and spoke to them and they said it was the serpentine belt tensioner, which was false. The shop said it was the timing belt and other parts that make up the entire timing belt system. If one thing needs to be replaced it all needs to be replaced. The car was not driveable and couldn't be driven until those parts were replaced. Alpha just didn't want to cover it. Granted I understand the water pump, but as a warranty company you should understand when one part needs to be replaced both do. I'm asking to be reimbursed for at least the timing belt which is covered and should've been paid. As well as the $150 diagnostic fee. Alpha, if we are paying you for this service it shouldn't be so difficult to to get something covered. Personally find this warranty a bit of a scam. I think you guys should be a little more understanding and realistic.

  

  Business Response

  Date: 04/04/2023

  Dear BBB, the vehicle service contract held by this customer is what is called an inclusionary plan. This means that it only covers those parts that are listed for coverage. In his case, the water pump is listed but hasnt failed. Sometimes, repair shops replace a water pump with the other components as part of the assembly. Unfortunately, that arrangement is not included as part of this service plan. To the customers point about the serpentine belt needing to be replaced, the reason for failure is that the belt tensioner has failed, which is not covered by this inclusionary plan and only covers those components that suffer mechanical failure under the terms listed.