Complaints

This profile includes complaints for Alpha Warranty Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alpha Warranty Services, Inc.

  PO Box 95790 South Jordan, UT 84095-0790

  
• 

  Alpha Warranty Services, Inc.

  11456 S Temple Dr South Jordan, UT 84095-7843

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to what I believe are deceptive business practices and a bad-faith refusal to honor an extended warranty that I purchased in good faith.
  
  I purchased a 2018 Honda Pilot approximately 8 months ago from The Car Lot in Tucson, Arizona. At the time of purchase, I was sold an Alpha Warranty extended service contract, which I was told would cover major mechanical failures, including the transmission.
  
  The transmission has now failed, and Alpha Warranty is refusing to authorize a proper repair. They have stated they will only cover a salvage-yard transmission, with no guarantee of condition, mileage, or reliability.
  
  This is not a reasonable or equivalent replacement. This is not what was represented at the time of sale. I paid thousands of dollars for coverage that is essentially useless in a major failure.
  
  This refusal appears to violate multiple consumer protections, including:
  
  Arizona’s implied warranty of merchantability, as the vehicle suffered a major mechanical failure within months of purchase.
  
  The Magnuson-Moss Warranty Act, which prohibits bad-faith denial or unreasonable limitations on warranty coverage.
  
  Fair business and warranty standards, since a salvage transmission is not comparable to a remanufactured or properly rebuilt unit.
  
  Alpha Warranty is engaging in unfair warranty practices by refusing to provide a reasonable repair. I am seeking the following resolution:
  
  A remanufactured transmission, fully covered as promised
  
  At this time, I am without reliable transportation, have been left financially burdened, and am being denied coverage that I paid for and was promised.

  

  Business Response

  Date: 11/19/2025

  Hi ********,

  We have reviewed your claim, contract, and all communication to ensure an accurate response.

  Your transmission failure is eligible for coverage under your service contract, and the claim has not been denied. The claim is pending your decision on which replacement option you would like to proceed with.

  Your contract’s Limit of Liability section explains how replacement parts are determined. It states that covered repairs may use parts of “like kind and quality,” which can include serviceable used, rebuilt, aftermarket, or remanufactured parts. It also specifies that replacement parts do not need to be new. This language is standard in the industry and allows repairs to be completed within the coverage and pricing structure of the contract.

  For your claim, we provided a transmission option that meets those contractual requirements. You also have the option to use the repair facility’s preferred unit instead; however, if that part exceeds the contract’s allowable amount, the difference would be an out-of-pocket expense. This is not a denial, but simply how the contract directs coverage for parts that vary in cost.

  Regarding your concerns about consumer protection laws, we want to be clear that:
  -You are being offered a repair consistent with the contract you purchased.
  -You have the ability to choose which unit you prefer for the repair.

  We understand how stressful a major transmission failure can be and that being without a vehicle is a significant hardship. You may contact our claims team at 800-662-5519 with your selection or any additional questions.

  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 11/19/2025

  
  
  Complaint: 24159726
  

  Thank you for your response and for reviewing my claim. I appreciate the clarification regarding the “like kind and quality” clause in the contract. However, I would like to address several important concerns regarding the transmission replacement options that have been presented to me.

  While the contract allows for used or remanufactured components, “like kind and quality” implies that the part should reasonably match the reliability, performance, and expected lifespan of the original component. A salvaged transmission does not meet those expectations, and it materially increases the risk of additional failures shortly after installation. This is especially concerning given that the transmission is a major power-train component critical to safety.

  The repair facility has already advised me that the unit offered by the warranty company is not of comparable quality and may not be reliable. Their preferred unit costs more because it is a significantly better match in terms of condition, testing, and expected longevity. A genuine “like kind and quality” part should not expose me to a higher likelihood of breakdowns immediately after repair.

  To move forward, I am requesting the following:

  1. Written confirmation of the condition, mileage, testing, and warranty associated with the transmission option your company is offering.

  2. An explanation of how that unit is determined to be “like kind and quality” to the transmission originally installed in my vehicle.

  3. Clarification as to why the repair facility’s remanufactured or higher-quality unit which is closer to OEM condition does not fall within the contract’s allowable cost, despite being more consistent with the stated standard.

  I am not refusing repair; I am trying to ensure that the repair performed will be safe, reliable, and in line with the contract I purchased. I need assurance that the part being offered will not place me at risk of additional failures or expenses shortly after installation.

  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 11/24/2025

  ********,
  
  Thank you for your detailed message and for giving us the opportunity to address your concerns. We understand how important it is to feel confident in the transmission being supplied for your repair, and we appreciate your patience as we work through the information you’ve requested.
  
  Items 1 and 2: Condition, Mileage, Testing, and “Like Kind and Quality” Determination
  Our Resolutions Department is currently working with the vendor to obtain any available information regarding the mileage, condition, and testing of the transmission being offered. At this time, we are still awaiting those details from the vendor. Once that information is received and reviewed internally, our team will be able to clarify further.
  
  We will provide an update as that information becomes available.
  
  Item 3: Why the Repair Facility’s Remanufactured Option Falls Outside the Contract’s Allowable Cost
  Your contract outlines the types of replacement parts that may be used for covered repairs. The applicable section states:
  
  “Replacement parts may include serviceable used parts, rebuilt parts, aftermarket parts, or remanufactured parts, as customarily used in the automotive industry and as determined by the Administrator. Replacement parts need not be new.”
  
  Based on this provision, the part offered through our vendor is fully within the contract guidelines. It is an OEM transmission sourced from another vehicle of the same model line and includes a parts warranty through the vendor. The unit offered also carries lower mileage than your vehicle had at the time of purchase, which is considered when determining like kind and quality under the contract.
  
  While your repair facility has recommended a higher-priced remanufactured unit, we cannot authorize a part that exceeds the contract’s allowable cost. The contract does not require a new or OEM-condition component, and the part approved through our vendor meets the contract’s requirements while also helping preserve your remaining limit of liability for any potential future claims.
  
  We appreciate your patience your patience as we work to address your questions as thoroughly as possible.
  
  Thank you.
  
  Sincerely,
  
  Alpha Warranty Services 

  Customer Answer

  Date: 11/25/2025

  
  
  Complaint: 24159726

  
  Thank you for your recent response. I appreciate the clarification; however, I need to address several concerns about the “replacement option” being provided.

  While I understand the contract allows for parts of “like kind and quality,” the transmission option you are offering is a salvaged unit with unclear history, which is not comparable in quality to the transmission in my 2018 Honda Pilot. My expectation, based on the contract and reasonable industry standards, is that the replacement should be functional, reliable, and comparable, not significantly inferior.

  
  

  The repair facility has already informed me that the salvaged unit offered carries a higher risk of failure, and I should not be expected to accept a part that jeopardizes the safety and reliability of my vehicle. You referenced my ability to choose the repair facility’s recommended unit, but requiring me to pay the difference for a part that is simply safe and reliable creates an unfair burden that contradicts the spirit of the coverage. Not to mention my part would be $5,000.

  
  

  At this time, I am requesting the following:

  
  

  A transmission of genuinely “like kind and quality,” meaning a unit that is safe, serviceable, and reasonably comparable, not strictly the cheapest option available.

  
  

  Clarification of how the offered unit was determined to be of equal quality, including mileage, testing results, and warranty details.

  
  

  If an upgraded unit is required for the vehicle to be repaired safely, I am requesting that the warranty company cover the cost, as the inferior option would leave me with an unsafe or unreliable vehicle.

  
  

  I want to resolve this fairly and efficiently, but I need assurance that the replacement part will not compromise the vehicle’s safety or long-term functionality.
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 11/25/2025

  ********,

  Thank you for your follow-up and for outlining your concerns. We understand how important it is for you to feel confident in the quality and safety of the replacement transmission. We also want to make sure you have the most accurate and up-to-date information.

  We are happy to report that we heard back from our vendor this morning. Based on their report, the sourced transmission meets the contract requirements for like kind and quality. The vendor confirmed the following:

  -The transmission is from a 2020 Honda Pilot, which is newer than your 2018 model.
  -The unit has 76,250 miles, which is 25,989 miles fewer than the mileage on your vehicle.
  -The part was removed from a good, running vehicle due to an accident, not due to any mechanical or transmission-related failure.
  -These transmissions have a low failure rate and are considered reliable when sourced from a running vehicle.

  With this information, the part provided qualifies as like kind and quality under the terms of your contract. Due to the newer model year and significantly lower mileage, it can also be considered an upgrade from the transmission currently in your vehicle.

  Regarding your request for testing and warranty details:
  All units removed from running vehicles are inspected before resale. If the part were to arrive nonfunctional, your claim would remain open and we would source another qualifying replacement at no additional cost to you.

  You are welcome to choose your repair facility’s preferred unit. However, the contract requires us to cover the cost of a part that meets like kind and quality standards. Any unit that costs more than this amount would be considered an upgrade and would be optional. Our goal is always to ensure a fair, safe, and contract-compliant resolution. Based on the new vendor information, we do not see any safety or reliability concerns with the sourced unit.

  If your repair facility has objective documentation showing that this specific unit is unsafe, incompatible, or unusable, we will review it immediately.

  We appreciate your time and cooperation.

  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 11/25/2025

  
  
  Complaint: 24159726
  

  Thank you for your repeated response. However, your reply does not address my actual concern.

  I understand that the contract allows for “like kind and quality” parts, including used or rebuilt components. My issue is that the transmission you are offering is a salvaged unit with unknown history, and the repair facility has already stated that the unit you selected is not reliable or suitable for my vehicle. A transmission that is simply the cheapest available option does not automatically meet the standard of “like kind and quality."

  Under Arizona law, including consumer protection standards, parts offered under a service contract must be fit for their intended use and must not place the customer at unreasonable risk of additional failure or expense.

  I am not declining coverage. I am asking for:

  A transmission that is safe, functional, and truly comparable to the one that failed, and

  Confirmation that the part you are providing has been properly inspected, certified, and is actually compatible with my vehicle.

  If your selected unit meets those criteria, please provide written documentation including:

  Mileage on the salvaged transmission

  Source (vehicle it was taken from)

  Warranty or testing performed on the unit

  Certification of compatibility for a 2018 Honda Pilot AWD

  If you cannot provide this information, then the part does not meet “like kind and quality” and does not satisfy the obligations of the contract.

  I am ready to proceed as soon as you provide a part that is appropriately qualified or the documentation verifying that your offered unit meets industry standards.

  I am still requesting the repair, just not an unsafe or unverified part.

  I look forward to your prompt response.

  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 11/26/2025

  ********,

  Thank you for your continued correspondence regarding your transmission claim. We value the fact that you want to ensure that the replacement part is safe, functional, and reliable. To address your concerns:

  -Mileage and Source: The transmission being offered was removed from a 2020 Honda Pilot, which is newer than your 2018 model, and has 76,250 miles, approximately 25,989 miles fewer than your vehicle. It was removed from a vehicle that had no mechanical issues with the transmission.
  -Condition and Reliability: Units sourced from running vehicles are considered serviceable and reliable. While used units are not dynamically tested prior to installation, they are inspected to confirm basic functionality. The vendor also provides a parts and labor warranty for the transmission, which protects against defects or failures.
  -Compatibility: The transmission is compatible with your 2018 Honda Pilot AWD, as it is the same unit used in this model line and year range. The vendor would not supply a unit that is incompatible with your vehicle.
  -Contract Compliance: Under your service contract, covered repairs may use serviceable used, rebuilt, remanufactured, or aftermarket parts of like kind and quality. The transmission being offered meets this standard. The contract does not require a new or OEM-condition unit. This part satisfies the coverage terms.

  You are also free to have your repair facility install their preferred transmission. Assuming the unit costs more than the used unit offered under your contract, you would be responsible for the difference. This option remains available to ensure your comfort with the repair.

  In summary, the unit we are offering is contract-compliant, compatible, and reliable. It has lower mileage than your existing transmission and is backed by a parts and labor warranty from the vendor. If your repair facility has documentation showing that this specific unit is unsafe or unusable, we will review it immediately.

  Our goal is to resolve your claim fairly and efficiently while ensuring your vehicle is repaired to a safe and functional standard. Please contact our team at 800-662-5519 for further assistance.

  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 11/26/2025

  
  
  Complaint: 24159726
  

  Thank you for the information. I appreciate the clarification, but I still have serious concerns that have not been addressed.

  While the transmission came from a running vehicle, the fact remains that used units pulled from salvage vehicles are not dynamically tested. An external inspection does not confirm internal condition, long-term reliability, or whether the unit has hidden wear or damage. My repair facility has explained that without proper testing or service history, the risk of premature failure is significantly increased. Simply stating the donor vehicle had “no mechanical issues” is not verifiable without documentation.

  Please provide the following for the unit you are offering:

  VIN of the donor vehicle

  Reason the donor vehicle was salvaged

  Proof of mileage

  Any available service history or inspection report

  A short-term parts and labor warranty from the vendor does not guarantee the same reliability or longevity as a remanufactured transmission. If the unit fails again outside that vendor window, I, not the warranty company, am left responsible for another major repair. This does not provide the level of protection I reasonably expected under my service contract.

  The contract states repairs must use parts of “like kind and quality.” A used transmission with unknown wear and no dynamic testing is not equivalent in quality to the functioning transmission that originally came with my vehicle.

  A remanufactured unit is considered like kind and quality industry-wide because it is comprehensively rebuilt and tested to manufacturer specifications. My repair facility strongly recommends a remanufactured transmission for safety, reliability, and compatibility.

  My repair facility has already expressed concerns about installing an untested used transmission. They were unwilling to install it due to liability and safety concerns, that should be taken into account. Per Arizona law, a warranty provider cannot require the use of a part the repair facility will not install for safety reasons.

  At this time, I am requesting one of the following resolutions:

  Approval of a remanufactured transmission, which meets industry standards and complies with the “like kind and quality” requirement, OR

  Written confirmation that the warranty company will assume full liability for future failures of the used transmission for the remainder of my contract if it is installed.

  Please review and respond with the requested documentation so I can move forward responsibly and safely with the repair.

  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 11/26/2025

  Dear BBB,

  Alpha Warranty Services is providing the following response regarding the complaint filed by ******** *******.

  We have reviewed the claim and all correspondence. The customer’s 2018 Honda Pilot transmission failure is covered under the terms of the service contract. The claim is not denied. Coverage is being provided in accordance with the contract’s Limit of Liability and Replacement Parts provisions, which allow for serviceable used, rebuilt, remanufactured, or aftermarket parts of like kind and quality.

  Transmission Offered:
  -The transmission we offered was removed from a 2020 Honda Pilot with 76,250 miles, which is fewer miles than the customer’s vehicle.
  -The donor vehicle had no mechanical or transmission-related issues. It was removed due to an accident to the prior running vehicle.
  -The unit is compatible with a 2018 Honda Pilot AWD.
  -The part is covered by a parts and labor warranty from the vendor.

  Inspection and Testing:
  Used transmissions are not dyno tested prior to installation. Units are inspected to confirm basic functionality and sourced only from running vehicles. This is consistent with standard industry practice. Full service histories or dyno testing are not available for used transmissions, and the vendor does not provide additional certification beyond the warranty.

  Customer Options:
  -The customer may proceed with the offered used transmission at no out-of-pocket cost. This unit meets the contract’s like kind and quality standard.
  -Alternatively, the customer may have their repair facility install a remanufactured or new OEM transmission. The cost difference between the contract-approved used unit and the higher-priced unit would be the customer’s responsibility.

  We have clearly communicated both options to the customer. The transmission being offered is fully within the coverage terms of the service contract, is compatible with the customer’s vehicle, and is backed by a vendor warranty. The contract does not require a remanufactured unit or additional testing beyond the standard inspection performed by the vendor.

  Alpha Warranty Services remains committed to resolving the customer’s claim in accordance with the contract while ensuring the repair is safe and functional. We have provided the customer with the options available under the terms of the contract.

  Sincerely,
  Alpha Warranty Services

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been delaying the approval of a transmission replacement. I got the Premier warranty. They insisted on an inspector, then they "didn't have enough pictures" so requested the service location to take more pictures, then they say it takes 72 hours "due to low staffing" to even see if they have the pictures. Then can take 1-3 weeks to even look at the claim. It has already been 7 days and will still be another 1-3 weeks. On top of that, they wont approve a rental while they take up to 4 weeks to complete their review, and that doesn't even count if they want MORE information. When I asked to speak to a supervisor, the lady originally told me she couldnt get me a supervisor. When i challenged that, then she said she can get a supervisor to call me back in 48 hours. They just lie through their teeth to stall stall stall until they have time to finally look at the claim & find the one loophole to deny! In prior vehicles, i have had alpha warranty & loved them because no matter what the scenario was, I had an approval/denial within 72 hours. Now 7 days in & I may only be 25% of the way to an approval/denial. This company acts like an insurance company, not a warranty company. Do NOT USE THEM!

  

  Business Response

  Date: 11/14/2025

  ******,

  Thank you for sharing your concerns. We understand the delay has been frustrating, and we want to clarify the steps taken so far and the contractual requirements involved in processing your claim.

  Your transmission claim was opened on November 5, 2025. Because transmission replacements involve significant labor and cost, the contract requires a completed inspection before any authorization can be issued. The initial delay occurred when the first inspection provider did not have availability in your area, so a second provider was assigned to ensure the inspection could be completed as soon as possible.

  Once the inspection results were reviewed, it was noted that your vehicle has a lift kit installed. Lift modifications can directly affect the drivetrain and transmission, so the contract requires that we obtain additional verification before determining coverage. For that reason, supplemental photos were requested from the repair facility on November 12, and after several follow-up attempts, those photos were received and attached to your file on November 13. The claim is now pending final review while we wait for the remaining information from the dealership.

  We understand the inconvenience this causes, but our team must follow the inspection process outlined in the contract to ensure an accurate and fair determination. The need for additional documentation does not indicate an intent to deny coverage; it reflects the contractual requirement to confirm whether a lift modification contributed to the reported transmission failure.

  Regarding rental coverage, the contract may provide rental benefits after a claim is approved. Since your claim is still under review, rental authorization cannot be issued at this stage.

  We recognize that the wait has been difficult, and we are committed to completing the review. If you have any further questions, please call our team at 800-662-5519.

  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 11/17/2025

  
  
  Complaint: 24143033
  
  
  
  I am rejecting this response because:

  It is not a lift kit. It was a change in struts that leveled the truck to minimize strain on the drivetrain.  2nd, many studies say anything under 3" for a lift kit does not put more wear on the drivetrain.  It is 2" levelizing struts, not a whole kit.

  3rd, your delay was told to me by your rep was due to short staffing.  The pictures were actually requested on 11th (which was told me on the 11th when i spoke to the dealer) and sent by the manager the same day.  You are trying to alter the timeline.  4th, you are now delaying because you do not have it clearly defined as what is considered a lift kit so the dealer i bought it from did not mark it as a lift kit. No one at the dealer considered it a lift kit & it was not marked.  Now you are holding my claim hostage for additional $325 from either me or the dealer because you definition and language is vague.  Additionally, why am i being delayed becauae the dealer you are directly partnered with did not check a box for lift kit when you did not clearly define what that is.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 11/18/2025

  ******,

  Thank you for your follow-up message. We understand why this situation has been frustrating, and we want to clarify the items you raised so you have an accurate understanding of how your claim is being processed.

  First, regarding the suspension modification. Your contract includes a definition for suspension lift or lowering eligibility. It allows coverage eligibility for up to six inches of professionally installed suspension lift or up to three inches of professionally installed suspension lowering. This provision does not distinguish between a lift kit and leveling struts. Both fall under suspension modification because they alter the factory ride height. The contract does not provide coverage for the modification itself, and it requires that our team verify whether the modification contributed to the reported failure. This verification is required for all customers with modified suspension, and must be completed before a final determination can be made.

  Second, regarding the timeline. Supplemental photos showing the suspension modification were requested by our team on November 11. That request aligns with the communication received from the repair facility. Those photos were then added to your file after follow-up with the facility. At this stage, the claim remains under review while the remaining information from the dealership is completed. The need for that information is not related to short staffing. If that was told to you by one of our representatives, we apologize. It is related to the contractual verification required for suspension-modified vehicles.

  Third, concerning the dealership’s classification. We understand your concern about the dealership not noting the modification when the contract was sold. However, the contract language does not rely on a checkbox alone. It requires that all modifications affecting eligibility be verified during the claim process. If a suspension modification is later identified, our team is required to complete the verification step even if it was not marked by the selling dealer. That requirement is part of ensuring the claim is evaluated correctly under the terms of the contract.

  As stated before, your claim is still in process. We recognize that this delay has been inconvenient, and we are committed to completing the evaluation accurately under the contract guidelines.

  If you have further questions about your coverage, please contact our team at 800-662-5519.

  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 11/18/2025

  
  
  Complaint: 24143033
  
  
  
  I am rejecting this response because:
  

  1st, I cannot trust what you guys say anymore.  Even the dates you originally informed in your response were wrong & only corrected once I called out.  Additionally, your representatives tell me one thing, but ends up not being true.  I never can get a straight, HONEST, answer from anyone.

  2nd, the selling dealer has agreed to cover the surcharge for the "suspension modification".  That is an issue between you & the dealership that you partner with to sell your warranty.  It is a behind the scenes & was told today, that you have to wait for the funding.  Why?  They have agreed to it in writing & is their issue.  Why are you continuing to delay my claim because of the company YOU are partnered with.

  You have your adjustment & surcharge they are going to pay.  This is an issue between you guys - educate the dealers that are selling your contract warranties.  This is absolutely inexcusable the full experience.  All it seems like you continue to try to find a reason to lie to me to delay delay delay until you can find a reason to deny the claim.  Why is this held up.  I have had to be the middle man between you & the servicing dealer & the contract selling dealer.  Why am I doing all the work for you?  Can we finally just resolve this claim.  You got your inspection, your additional pictures, the contract adjusted, & the surcharge being paid by the selling dealership.

  
   
  
  ****** ******

  

  Business Response

  Date: 11/19/2025

  ******,

  We understand your frustration and want to clarify the current status of your claim.

  Regarding your concern about the accuracy of information, you can verify all claim activity, including inspection dates and document submissions, directly on our website using your contract number or the last six digits of your VIN along with the last name on the policy. This ensures you have access to the most up-to-date and accurate information at all times.

  Regarding the surcharge for the suspension modification, coverage under your contract cannot move forward until the associated funds are received and processed. Until that funding is completed, the claim remains on hold. There is no intent by Alpha Warranty Services or any representative to delay or deny the claim. Once the surcharge is funded, we will immediately resume processing and finalize the evaluation of your transmission claim.

  We recognize this has been an inconvenient experience. Our team remains committed to completing your claim as quickly as possible within the contractual requirements. If you have further questions, you may contact our claims team at 800-662-5519.

  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 11/19/2025

  
  
  Complaint: 24143033
  
  
  
  I am rejecting this response because:
  

  It is unacceptable that I am stuck with no vehicle or rental because of you & the dealer you are partnered with.  Why am I in the middle being punished?

  I honestly do not believe anything you or a customer service rep say anymore. I have already contacted the Dealership & they advised it was already funded.  

  I will wait until next week but I will have to check other avenues legally if nothing is done by next week.

  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting denied to get my vehicle repaired by the Alpha Warranty Company after purchasing a warranty from this company when I bought my vehicle! I’ve sent in all maintenance records but they still kept denying me and my vehicle has been sitting in the repair shop since June 2025 waiting to get repaired but this company keeps denying my claim for no legitimate reason.

  

  Business Response

  Date: 11/06/2025

  ********,

  Thank you for taking the time to share your concerns. We understand how stressful and frustrating it can be to experience a major vehicle issue and not receive the outcome you were hoping for.

  After reviewing your claim, our records show that your vehicle’s repair request was evaluated according to the terms of your service contract, which requires verifiable maintenance records to confirm oil changes and other manufacturer-recommended services were performed at the proper intervals. These records are necessary to ensure coverage on engine-related repairs.

  The documentation most recently submitted contained unverifiable maintenance records with inconsistencies in mileage and service dates. As a result, we were unable to verify their authenticity or confirm that maintenance was performed as required. Additionally, the most recent oil change that could be verified through third-party documentation was at 135,878 miles, while the vehicle currently reflects over 170,000 miles. Because of these gaps, coverage could not be extended under the terms of the contract.

  We understand that this is disappointing news, and we want to ensure you’ve had every opportunity to provide valid documentation. If you are able to obtain verifiable records (such as dated invoices or receipts from a licensed repair facility), please email them to [email protected] with a subject line that includes your first name, last name, and last 6 digits of your VIN #, and our team will promptly review them.

  Sincerely,
  Alpha Warranty Services

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being denied on my claim after providing proof of oil changes and maintenance work that was done on the car. I am having to pay for this warrenty with my monthly car payment and it’s absolutely worthless. Do not buy this warrenty has you will be better off to pay out of pocket the time it takes them to even call back to approve or deny a claim. This is the biggest scam I’ve ever seen in the automotive business.

  

  Business Response

  Date: 10/28/2025

  ******,

  Thank you for sharing your concerns. We understand how frustrating it can be to experience a major vehicle issue and not receive the outcome you were hoping for.

  After reviewing your claim (**********) under contract *************, our records show that the vehicle experienced an engine-related concern. To evaluate coverage, we requested maintenance documentation to confirm that oil changes had been performed according to the manufacturer’s schedule, as required under the Contract Holder Obligations section of your agreement.

  Unfortunately, the records provided could not be verified. The invoices appeared to be manually typed, lacked identifying business details, and listed an address that could not be confirmed as an active repair facility. In addition, the mileage intervals exceeded the manufacturer’s required maintenance schedule. Because verifiable maintenance records were not available, the claim was denied in accordance with the terms of the contract.

  If you have verifiable records that were not previously submitted, please contact our team at 800-662-5519 so we can review them promptly.

  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 10/29/2025

  
  
  Complaint: 24071170
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Terrible excuse to deny a claim, the car as new giving problem and tore up since the service Martin kia in bowling green did and you guys paid for. Ever since that work was completely this car was shot idk what was done. I was told my be technician at the dealer what they was doing was to keep my motor from blowing. I want a full refund back on what I’ve paid monthly to you guys or fix my car. I have spoke to an attorney and can proceed with action if you chose to not cooperate and address my issues since you and the repair shop you made me go to has ruined and blown my cars engine. I have all proof and records to show that there is no reason the claim should be denied because it started to cause trouble after the April 24th 2025 work was done. Sometime will be done as this warrenty was pushed on me when buying and I was not informed until after the papers were signed so therefore that is fraud and it’s has violated my consumer protect rights and I will be taken action so this is the last chance to either fix my car or we can take it the hard way whichever you would like. Thanks 

  

  Business Response

  Date: 10/30/2025

  ******,

  We acknowledge your frustration and appreciate the opportunity to address your concerns. After reviewing your account and claims history under contract *************, we want to clarify the sequence of events and the basis for decisions.

  The repair at Martin Kia in Bowling Green that you reference was authorized under claim ********** for a knock sensor. The repair facility performed a bearing clearance test and diagnostics as part of that authorized work, and our team approved the covered repairs. Alpha Warranty Services does not perform repairs or direct how a repair facility conducts its work. We were not involved in directing the technician or instructing them to take specific actions regarding your vehicle.

  Following that repair, your vehicle was driven approximately 20,000 miles before the engine concern that led to claim ********** was reported. To evaluate coverage for the subsequent claim, our team requested verifiable maintenance records to confirm that required oil changes and other manufacturer-specified services had been completed. These records are necessary under the Contract Holder Obligations section to confirm that coverage applies. The records provided were not verifiable, and therefore the claim was denied in accordance with the terms of the contract.

  Regarding your concerns about the purchase of the warranty, Alpha Warranty Services administers the contract, but the sale and financing of the vehicle and warranty are handled by the dealership. Questions about sales practices or alleged misrepresentation would need to be addressed directly with the dealership.

  If you have verifiable maintenance records or additional documentation relevant to your engine claim, please contact our team at 800-662-5519. We will review any submitted documentation promptly. You also have the option to discuss cancellation directly with the issuing dealer if you believe the contract was sold without your full knowledge.

  We aim to process claims fairly and in accordance with the contract terms while providing clarity to our contract holders.

  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 10/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24071170, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:10/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to Alpha Warranty Services, PO Box 580, Riverton, UT 84065, and phone number 800-662-5519.
  
  I purchased an unlimited miles powertrain warranty from Alpha Warranty Services in 2021 for my 2016 Nissan Titan PRO4X Diesel. I paid $3150.00 for this warranty. Recently, my internally-lubricated turbocharger failed in the truck that I bought this extended warranty for. I contacted Alpha Warranty Services to arrange for them to cover the repairs.
  
  Under my contract with Alpha Warranty Services, my contract states:
  CONTRACT BENEFITS:
  *Powertrain WITH unlimited miles*
  Engine: "ALL internally lubricated parts."
  When I called, Alpha Warranty told me that turbos, even though internally lubricated, are not covered. This makes their contract very deceptive.
  
  I am asking for Alpha Warranty to honor their contract, OR refund me my contract purchase price of $3150.00.

  

  Business Response

  Date: 10/27/2025

  *****,

  Thank you for the opportunity to review your concern.

  Your claim (**********) is associated with contract number **********, purchased in 2021 for your 2016 Nissan Titan PRO4X Diesel. The coverage you selected is the Alpha Lifetime Vehicle Service Contract, which provides protection for listed powertrain components only, as outlined in the “What Is Covered” section of the contract.

  After reviewing your claim, we confirmed that the turbocharger is not classified as an internally lubricated engine part and is therefore not included under this plan. This contract is a stated coverage agreement, meaning only components specifically listed are eligible for coverage, and any part not named in that section is excluded.

  We apologize for the frustration caused by this situation. The decision on this claim was made in accordance with the terms of the contract. For further clarification or to review your coverage in detail, you may contact our team at 800-662-5519.

  Sincerely,
  Alpha Warranty Services

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are partnered with Jeff Wyler Toyota Clarksville Indiana. I bought a truck from them a year ago or so. I purchased the extra warranty that was a whopping 4,000 dollars extra. My first claim with them denied. The staffing is little to no help when it comes to getting the issue resolved. “We didn’t sell you the contract, Toyota did” was there exact response. Seemingly Attempting to put the blame on them. Their coverage is very misleading. I have heard numerous people stating the same exact thing. I am fed up with their nonsense.

  

  Business Response

  Date: 10/23/2025

  *********,

  Thank you for bringing your concerns to our attention. We’ve reviewed your contract (*************) and the associated claim (**********) in detail.

  Our records show that your contract is an A+ plan, which provides stated (or itemized) coverage for specific listed components. In this case, the repair facility submitted a claim for a water pump and a coolant hose. The water pump and related labor were approved and paid according to the coverage limits outlined in the contract. However, the coolant hose is not listed as a covered component and therefore was not eligible for reimbursement under the plan terms.

  We understand your frustration and recognize that vehicle repairs can be stressful. The representative you spoke with explained that Alpha Warranty Services administers the contract but did not sell it directly, as vehicle service contracts are typically purchased through the selling dealership. That said, we remain committed to supporting our customers by processing claims in full accordance with the terms of the coverage purchased.

  If you would like to discuss your contract details further or review what is included under your specific plan, our team would be happy to assist. You can reach them at 800-662-5519.

  Alpha Warranty Services

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Chevy Silverado from a dealership in December 2024 and purchased the extended warranty that was offered through the dealership which was through Alpha warranty services. The claim with Alpha warranty was started on August 29 through the dealership when the engine blew on the truck. I have not had a vehicle since August 29 as it has been at the dealership, unable to be driven while the dealership awaited theadjuster to make a decision on whether the new engine would be covered. as of today, October 15 they finally made a decision that they would put a used engine that is known to have the same exact with 57,000 miles on it into the truck instead of replacing it with a new engine which would only cost. $1600 more they refuse to let you speak with supervisors they refuse to let you speak with the adjusters. They just tell you that’s how gonna be. all this time I haven’t had a vehicle to drive as they will only cover a rental car for eight days once they’ve approved the which would start today buyers beware do not ever purchase this extended warranty. Do not let a dealership sell this extended warranty to you and if you area dealership, do not sell this warranty to your clients they do not stand behind their warranty.

  

  Business Response

  Date: 10/16/2025

  Dear Mr. **********,
  We appreciate the opportunity to address your concerns and are sincerely sorry for the frustration you’ve experienced while your vehicle has been in for repairs. We understand how inconvenient it can be to be without your truck during this process.
  After reviewing your claim and service records, we found the following:
  You purchased an IntelliCare Premier service contract through your dealership, administered by Alpha Warranty Services.
  Your claim was opened on August 29, and the initial authorization was issued on September 15. The time between those dates was spent waiting for the repair facility to complete the teardown and inspection required to confirm the failure.
  A few days after the claim was authorized, the repair facility reported additional internal damage, which required a revised estimate and new documentation. Once those materials were received, the claim was reauthorized on October 15 for $9,934.36.
  In accordance with the terms of your service contract, Alpha Warranty authorized replacement using an engine of “like kind and quality.” The used engine selected for installation met that definition—it had lower mileage than your original engine and met all mechanical and compatibility requirements. While the contract allows you to select a different part at your own discretion, Alpha Warranty’s responsibility is to cover the reasonable cost to repair or replace with a part of like kind and quality, rather than a brand-new OEM unit.
  The rental benefit under your IntelliCare Premier contract provides reimbursement for up to nine days or $630, provided the repair time meets the labor-hour criteria. The contract does not specify that rental benefits begin only after claim approval.
  We understand that delays are frustrating and that you would have preferred a new engine. However, Alpha Warranty has fulfilled its contractual obligations by authorizing the covered repair at a cost consistent with your plan’s terms and conditions.
  If you have further questions about your repair status or wish to discuss reimbursement timing, we encourage you to contact our Claims Department directly at [email protected] or by phone at 800-662-5519 option 3. Our team will be glad to walk you through the next steps to complete your repair.
  Sincerely,
  Alpha Warranty Services
  Claims Administration

• Initial Complaint

  Date:10/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a vehicle in April of 2025. At the beginning of this month (October), the thermostat went out and caused damage to the radiator hoses and flow neck. We took it to the repair shop and they contacted Alpha Warranty. Alpha Warranty determined that they would only cover the thermostat. Considering it was thermostat (the covered part) that went bad and caused other parts to be damaged, we feel that all the damages should be covered under the warrantly and we should not have to pay out of pocket for the repairs. Thank you.

  

  Business Response

  Date: 10/14/2025

  Hi ******, thank you for taking the time to share your experience. We completely understand how frustrating it can be when one part fails and causes additional damage, especially when those related repairs lead to unexpected out-of-pocket costs.
  After reviewing your claim, we confirmed that the thermostat, which failed, is a covered component under your service contract and was approved for repair. Unfortunately, the resulting damage affected components, such as the radiator hoses and flow neck, which are not listed as covered parts under your plan. According to the terms of your contract, damage to non-covered parts, even when caused by a covered component, does not extend coverage to those items.
  We truly understand how disappointing that outcome feels, and we’re sorry for the inconvenience this has caused you and your wife. Our goal is always to be transparent and consistent in how we apply coverage, so customers know exactly what to expect based on the plan they selected.
  If you’d like to review your contract in detail with our Customer Relations team or discuss your options moving forward, please contact us at [email protected] or by phone at 800-662-5519. We’d be glad to walk through the coverage with you and answer any questions.

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty from Alpha for $1888, and a year and a half later the transmission went out in my car. They’re only willing to cover $2,500. Might as well saved my money and time and paid that much myself as it is clearly not covering the cost of a transmission and almost what I already paid in. The service center said it will cost over $6k. They blame the dealership who sold the warranty, but this shouldn’t even be a warranty if it can’t pay for a transmission. Would anyone buy this if they knew that up front? No. Who would want to pay for a “protection plan” and get just a little more help than what you paid in? There’s no purpose! They are making a killing off of scamming people. It is cruel.

  

  Business Response

  Date: 10/13/2025

  Hi *******, we’re very sorry to hear how frustrating this experience has been for you. We understand how stressful and expensive a transmission repair can be, and we truly empathize with your disappointment when the coverage didn’t meet your expectations.
  After reviewing your claim, we found that your service contract is an A La Car plan, which offers customized coverage with defined limits for each covered component. The transmission benefit on this plan carries a maximum coverage limit of $2,500, which was the full amount authorized toward your repair. These limits are clearly itemized in the contract you purchased, and your dealership should have reviewed those coverage levels and options with you at the time of sale. Higher coverage options were available, including $6,000 and $10,000 aggregate limits, but your contract reflects the level you selected.
  It’s never our intent for a customer to feel misled or unsupported. Our goal is to provide clear, fair coverage that aligns with the plan chosen at the time of purchase. Your overall contract remains active and will continue to provide protection for other covered components, up to your vehicle’s trade-in value as outlined in your agreement.
  If you’d like to speak directly with our Customer Relations team to review your plan details or discuss how we can help clarify your remaining coverage, please contact us at ************************* or call ************. We appreciate the opportunity to address your concerns and will do everything we can to ensure you feel heard and supported.
  — Alpha Warranty Services

  Customer Answer

  Date: 10/14/2025

  
  
  Complaint: 24000823
  
  
  
  I am rejecting this response because: first and foremost due to lack of acknowledgement in misleading the buyer by offering a package that truly does not cover costs of any repair. When I spoke directly to Alpha on the phone, they were quick to blame the dealership who sold me this warranty stating that they should have explained the various packages better. My question is - why is this a package at all? It is misleading to offer a buyer a warranty for about $1900 cost and only offer up to $2,500 coverage for a transmission. It was a covered part within the covered timeframe, but that is all they’re willing to pay. Who would buy that warranty knowing that’s all they would pay for a new transmission? They bank on buyers not fully understanding and investing in this pointless coverage in the hopes that they may never need to make a claim, but if they do they are out very little money. It is a very profitable business, I’ll give you that! However, it is unethical. This package is a sham and should not be an option. No one would knowingly purchase this if they knew it wouldn’t even cover the cost of a transmission. The highly reputable service center in town who deals with warranty companies all day long said they had never heard of a plan like this, and they were astonished and saddened. Currently our car is stuck at a service center and cannot be repaired due to not having several extra thousand dollars right now. The “product” they are offering is not fair or ethical, and they lack accountability. To put this into perspective, who would actually say “here take my $1,900 in case I need $2,500 in the future?” How does that make sense? It was not even half the cost of a new transmission. So in actuality, they’re paying $600 toward one of the most expensive parts to replace on a car. Not worth the time, trouble, or investment to buy this warranty. I made this claim to warn others, because this company lacks integrity. I don’t expect anything in return. I refuse to be gaslit by their standardized responses that fake compassion with nothing to back it up. Stop selling this package if it won’t pack for any major repairs. Stop taking advantage of single women and young adults who don’t know better and claiming it’s in the fine print or the deal should have told you. No. It never should have been an option. You’re missing the entire point. Please don’t let them delete my comments. I want to warn others.

  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 10/14/2025

  Hi *******, thank you for taking the time to share your follow-up and for explaining your perspective in such detail. We’re truly sorry that your experience with your service contract has left you feeling frustrated and misled. We never want a customer to feel taken advantage of or uncertain about what they purchased.
  Your concerns are valid, and we completely understand why you’d be disappointed when the cost of a major repair like a transmission exceeds the coverage limit of your plan. The contract you purchased, an A La Car plan, is designed to offer customizable coverage with clearly defined limits of liability for each major component. The goal of this type of plan is to provide flexible protection at different price points so customers can choose the level of coverage that fits their budget and risk tolerance.
  We recognize that this approach can sometimes lead to confusion if those limits aren’t fully reviewed during the sales process. For that reason, Alpha Warranty makes detailed contract terms, including specific dollar limits per covered part, available to every selling dealership and customer at the time of purchase. While Alpha does not sell contracts directly to consumers, we rely on dealerships and finance managers to present the plan options transparently so that buyers can make informed decisions.
  We appreciate you sharing your feedback; it helps us identify where communication can be improved between Alpha, our selling partners, and future contract holders. Our intent has never been to mislead, but to provide affordable protection options that clearly outline what is and isn’t covered.
  If you’d like, we would be happy to have a member of our Customer Relations team walk through your specific contract and discuss how we can better ensure this type of misunderstanding doesn’t happen again. You can reach us at ************************* or ************.
  We sincerely regret that this experience hasn’t met your expectations and appreciate you giving us the opportunity to respond.
  — Alpha Warranty Services

  Customer Answer

  Date: 10/15/2025

  
  
  Complaint: 24000823
  
  
  
  I am rejecting this response because: I have already tried speaking with customer relations prior to making this report. I’m reading carefully scripted responses that continue to displace blame and excuse or, in other words, deny any wrongdoing. You call it a flexible option, but what is flexible about offering a buyer $600 cash back basically towards a new transmission? That is not flexible. I guarantee it is in fact the most profitable option for your company as you will never shell out much more than what is paid in. The only guarantee is that the company keeps the money spent to purchase the package. There is nothing fair about this for the customer, however. The dealership is selling what you offer. I am not expecting anything more from this company at this point other than public transparency for others who research prior to buying! I truly hope no one else buys this pointless package that only ensures the company gains and the customer loses.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have day one A+ coverage and optional heads and gaskets. On 9/15/2025 I turned my car into Lithia Reno Subaru for inspections for occurring issues such as an engine code for running lean and an engine code for boost control solenoid. Subaru promptly did their inspections the Monday following the weekend and started a claim with alpha. Alpha was prompt at first and seemed legit until I explained the issues such as the transmission started whining the night after I purchased the vehicle. Subaru Reno stated the transmission was failing on that issue and alpha didn’t even do an inspection to see the cause of failure just denied that repair stating it was previous issue when it very well could not have been.
  The second issue was the engine codes. Subaru stated my Tumbler generator valves were leaking along with the manifold. Alpha approved gaskets only and asked that Subaru send in an invoice and pictures for the tumbler generator valves. Subaru sent in the pictures and invoice after alpha had them tear my whole engine apart for said pictures. Alpha proceeds to say that the tumbler generator valves are not covered after they just had Subaru tear down engine and take pictures for them. Subaru is now telling me I owe them for that takedown and the hours involved in the takedown and put together after alpha denied the tumbler generator valves. I now have to pay $860 for a teardown and put together I didn’t ask for or approve and also have to pay the time for my rental car Subaru provided as alpha is denying paying for that even though they had my car in the shop for the last two weeks. This company is a scam and they will do anything to deny your claims u less it’s less than what your warranty costs. They do not care about their customers they train the employees to sweet talk them whole time they’re throwing them through a loop. Please save your money and do not purchase this warranty. There is no safety or security with Alpha Warranty Company.

  

  Business Response

  Date: 09/29/2025

  ********,
  
  Thank you for sharing your concerns with us. We understand how frustrating it can be to deal with major vehicle repairs and we take situations like this very seriously.
  
  After carefully reviewing your claim (**********) under contract *************, we confirmed that you have an A+ contract with Day One coverage and Enhanced Seals & Gaskets. When the claim was opened, our adjuster requested customer questions because the contract had only been active for 26 days. In your responses, you reported that the transmission noise began the night after you purchased the vehicle. Because internal mechanical failures take time and mileage to develop and would not occur immediately after purchase, this was determined to be a pre-existing condition. Per your contract, pre-existing conditions are not covered, which is why the transmission portion of the claim was denied.
  
  Regarding the teardown, our adjusters instruct repair facilities to obtain customer authorization before performing teardown work since teardown costs are only covered if the failure is ultimately determined to be eligible under the contract. If a teardown proceeds without authorization, responsibility falls on the repair facility. We do see that our Customer Service team later spoke with you about the teardown and provided goodwill coverage for diagnostic costs. At this time, we are still waiting to hear back on the teardown time and rental coverage and will follow up with you as soon as a decision is made.
  
  We truly regret the frustration this process has caused and appreciate your patience. If you would like to discuss your claim further, our team can be reached at 800-662-5519.
  
  – Alpha Warranty Services