Complaints

This profile includes complaints for Alpha Warranty Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alpha Warranty Services, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alpha Warranty Services, Inc.

  PO Box 95790 South Jordan, UT 84095-0790

  
• 

  Alpha Warranty Services, Inc.

  11456 S Temple Dr South Jordan, UT 84095-7843

  
• 

  Alpha Warranty Services, Inc.

  PO Box 580 Riverton, UT 84065-0580

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased extended warranty in 2018 for 3125.00 I have never made a claim until now and they won't honor the warranty I have provided a printout from jiffy lube of all the all the oil changes and flushes they have done but didn't have individual receipts, so they denied my claim all I want is for them to do what I paid for

  

  Business Response

  Date: 08/28/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention and for providing documentation of your vehicle’s maintenance history. We understand how important it is to feel confident that your warranty will be there when you need it.
  
  After further review, we have confirmed that the maintenance records you submitted, including the documentation from Jiffy Lube and the service history report, will be accepted in order to move your claim forward to the next steps in the process. At this stage, coverage has not yet been determined, but your claim remains open and under active review.
  
  We appreciate your patience throughout this process and regret any frustration the initial review may have caused. If you have any additional questions or would like to check on the status of your claim, our customer service team can be reached at (**** *********
  
  – Alpha Warranty Services

  Customer Answer

  Date: 08/28/2025

  
  
  Complaint: 23807584
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******** you called me yesterday and told me it was denied

  

  Business Response

  Date: 09/02/2025

  Hello ******,

  Thank you for your follow-up.

  After considering the documentation and inspection results, the claim was denied in accordance with the terms and conditions of your service contract.

  We are sorry for the frustration caused by this situation. Please know that your feedback has been noted and our team remains available if you would like additional clarification on the specific contract provisions that applied to this decision. You may reach our customer service department directly at ***** *********

  We appreciate the time you took to provide details and documentation.

  – Alpha Warranty Services

  
  

  Customer Answer

  Date: 09/03/2025

  
  
  Complaint: 23807584
  
  
  
  I am rejecting this response because: I gave you everything the email said to give you it was a history from Jiffy Lube from 2018 until 2025 that showed what was done and milage and cost, but you rejected it because I didn't have individual receipts which would show the same thing
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 09/03/2025

  Dear BBB,

  As we’ve already noted, the claim was denied in accordance
  with the terms of the contract. We have informed ****** over phone to explain
  the cause of denial and have confirmed this in our previous response.

  At this time, we have replied in good faith and have nothing
  else to contribute.

  Sincerely,

  Alpha Warranty Services

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was inspected and diagnosed with suspension issues. The mechanic determined that my vehicle needed several parts to fix the suspension problems. Alpha Warranty sent out an inspector without me being present. The inspector determined that the mechanic diagnosis were incorrect. The inspector sent his findings to Alpha that my vehicle needed several parts to cure my suspension problems. The Alpha Warranty adjuster determined that only one part out of four parts would be covered. These uncovered parts would include the CV Axle, sway bars, sway bar link, outer tie rods and control arms. Alpha Warranty only covered the ball joint that is inside the control arms. The adjuster stated that because the axle had a missing clamp from the axle boot that it could not be covered. Had I know this company had as many negative reviews and would disagree with a reptable and cerified mechanic. I would have never invested $3000 in to purchasing this warranty service. The estimate for repair cost for my vehicle was $5880. The warranty company only coverd $353.00. My vehicle also sat in the shop for 15 days and nothing has been repaired. I would like the $3000 refunded to me at once.

  

  Business Response

  Date: 08/27/2025

  Hello *******,
  
  We apologize for the frustration caused by dealing with multiple suspension issues, and we recognize the impact this situation has had. Your claim (**********) was reviewed thoroughly.
  
  Coverage was provided for the ball joint inside the control arm. Other components, including the CV axle, stabilizer bar, sway bar links, and outer tie rods, were not covered due to exclusions in the contract. Specifically, the CV axle had a missing clamp, and the outer tie rod had a torn boot, both of which are excluded under the “what is not covered” section of your contract. Additional components did not demonstrate a mechanical failure, so they do not meet the contract’s definition of a covered breakdown.
  
  We understand that this is not the desired outcome, and we are available to answer any further questions regarding what is covered. Please contact our customer service team at ***** ******** for additional assistance.
  
  Alpha Warranty Services

  Customer Answer

  Date: 08/27/2025

  Complaint: 23791971
  
  I am rejecting this response because Alpha Warranty has left me without my vehicle for nearly two weeks just to approve a minor repair on a ball joint. The part has still not been shipped to me or the repair facility.
  
  Out of frustration, I took my vehicle to the Kia dealership for a more advanced inspection. When Alpha Warranty sent an inspector, they never contacted me to discuss the findings or any details about my vehicle’s repairs. I was left completely out of the loop throughout this entire process. I would have wanted to be present for transparency.
  
  Furthermore, Alpha Warranty denied coverage of the most critical repair—my CV axle—which is essential to the safety of me and my family. Instead, they only approved a minor repair that I could have easily completed myself at home. Kia has since confirmed that my vehicle has more serious issues, including two failing oxygen sensors and a catalytic converter that requires replacement. The check engine light was still on when I left JBT Auto Shop.
  
  This process has taken nearly three weeks and left me without a reliable vehicle. I am requesting that Alpha Warranty either refund the $3,000 I paid for this contract or immediately ship the ball joints so I can have them repaired the same day at my own expense. My vehicle must be in top condition to ensure safety on the road.
  
  Sincerely,
  ******* *****
  

  Customer Answer

  Date: 08/28/2025

  
  
  Complaint: 23791971
  
  
  
  I am rejecting this response because:

  I am requesting a refund of my warranty contract in the amount of $3,000. I am very dissatisfied with the terms and conditions of Alpha Warranty and the way my claim has been handled.

   

  The most critical issue is that the CV axle is not covered simply because a fastener/clamp broke. This part failure directly affects the safety of my vehicle. Safety for myself and my family is my top priority, and I cannot accept a warranty plan that denies coverage for such a vital repair.

   

  I will be arranging repairs for the ball joints, axle, and other related issues on my own. Please refund my contract in full immediately. I will not return my vehicle to the same mechanic, as they have already delayed repairs for over three weeks. A ball joint repair does not reasonably take this long, and during this period I have already incurred more than $800 in hotel and Uber expenses.

   

  Additionally, the $350 contribution from Alpha Warranty is insufficient to resolve the issue. Replacing only the ball joints will not restore my vehicle to safe operating condition, and leaving the axle unaddressed continues to pose a danger on the road.

   

  At this point, it is clear that this warranty plan does not provide the protection I was promised. I respectfully request that Alpha Warranty refund my $3,000 contract payment and close the contract without further delay.

  I am also looking into the registered agent information, so that I can file a civil lawsuit for the return on my membership fee if $3000. 

   

  Sincerely,

  ******* ***** 

   

  
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 09/02/2025

  *******,

  We certainly understand your concern for vehicle safety and the frustration this repair process has caused. While we are unable to issue a direct refund, there is a process in place if you wish to cancel your service contract.

  Your contract was purchased through the selling dealership, and all cancellation requests must be submitted through that dealership. They will assist you in completing the cancellation and will forward the necessary documentation to Alpha Warranty Services for processing.

  We regret that your experience has not met your expectations and we appreciate the time you have taken to share your feedback. If you have questions about the cancellation process, or if your current repair facility has updated diagnostics to review for possible coverage, please feel free to contact our customer service team at ***** ********.

  – Alpha Warranty Services

  Customer Answer

  Date: 09/04/2025

  
  
  Complaint: 23791971
  
  
  
  I am rejecting this response because: I will repair my vehicle myself and file a lawsuit for reimbursement. My vehicle needs Kia parts installed on it only. I have purchased the whole control arms and will have another mechanic install them. Please share with my the registered agent or legal team for the civil claim.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this warranty when I purchased my Q50 Infiniti it was to cover the car bumper to bumper. However 1 year and a half later my alternator went out and they would not cover it claiming because the belt broke it caused the alternator to break as well

  

  Business Response

  Date: 08/22/2025

  Hello *******,
  
  Thank you for sharing your concerns. We recognize how frustrating it is to face a mechanical failure while expecting coverage under your warranty.
  
  After reviewing your claim (CL10650324) and your contract, the alternator failure resulted from a broken belt. The belt is not a covered component under your policy, and when a non-covered component causes damage to a covered part, the resulting repair is also excluded from coverage. This is outlined in the What Is Not Covered section of your contract.
  
  We know this outcome is disappointing, and we appreciate your understanding as we follow the terms outlined in your contract. If you would like to review your contract in more detail or discuss your options further, please contact our customer service team at **************.
  
  Sincerely,
  
  Alpha Warranty Services

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A CAR 3/2025 INCLUDING AN ALPHA WARRANTY. I TOOK MY CAR TO DEALER 6/25/25, FILED A CLAIM FOR COVERED ITEMS BY ALPH WARRANTY. WAS TOLD VEHICLE WOULD BE INSPECTED 24-48HRS. AFTER A WEEK, NO CONTACT. CALLED DEALER WAS TOLD AWAITING INSPECTION BY ALPHA. ANOTHER WEEK, CALLED SHOP WAS ADVISED ALPHA HAD DONE INSPECTION BUT NO AUTHORIZATION AS SHOP WAS ADVISED TO DISASSEMBLE/TEAR VEHICLE DOWN FOR FURTHER INSPECTION. INSPECTOR/ALPH *** DID NOT FEEL ***LACEMENT OF THE TORQUE TUBE WAS WARRANTED & INSPECTOR WOULD RETURN AFTER TEARDOWN. ANOTHER WEEK...., SHOP CALLED, ADVISED ALPHA INSPECTOR HAD RETURNED & AUTHORIZED TORQUE TUBE ***LACEMENT, AS ORIGINALLY REQUESTED, ALONG WITH ***LACEMENT TRANSMISSION VALVE BODY, AND A-C/DEFROSTER ACTUATOR. SHOP COMPLETED THE TORQUE ************ VALVE BODY ***LACEMENT, CAR WENT TO DIFFERENT AREA/TECHNICIAN FOR A/C DEFROSTER ACTUATOR, WHICH REQUIRED REMOVAL OF THE DASH ASSEMBLY. UPON REMOVAL OF THE DASH, IT WAS DISCOVERED THAT THE DEFROSTER "BLEND DOOR" (WHICH IS CONTROLLED BY THE ACTUATOR) WAS DAMAGED AND NEEDED ***LACEMENT AS WELL. THERE IS "NO WAY" SHOP WOULD/COULD HAVE PREDICTED OR DIAGNOSED THE ACTUATOR "DOOR" BEING DAMAGED WITHOUT REMOVAL OF THE DASH. SHOP CONTACTED INSPECTOR AGAIN, EXPLAINED THE SITUATION. INSPECTOR DENIED AUTHORIZATION OF THE ADDITIONAL REPAIRS & ACCUSED SHOP OF MIS-DIAGNOSING. NO ADDITIONAL LABOR WAS ALLOWED TO ***LACE THE BLEND DOOR AND THEYU WOULD ONLY PAY FOR THE ADDITIONAL PART, THEN ENDED THE CONVERSATION. I'M WITHOUT MY CAR FOR ALMOST 2 MONTHS NOW. I HAVE BEEN IN, AND WORKED IN THE **** REPAIR FIELD ALL MY LIFE, BOTH **** SERVICE DEPARTMENTS, AND BODY SHOPS IN ADDITION TO HANDLING **** PD INSURANCE CLAIMS FOR 26YEARS AND I HAVE NEVER SEEN SUCH POOR BUSINESS HANDLING BY **** AND THEIR INCOMPETENT, 3RD PARTY INSPECTORS. PLEASE OFFER ME SOME DIRECTION. MY NEXT STEP WILL BE LEGAL ACTION BEING FILED AGAINST ALPHA WARRANTY.

  

  Business Response

  Date: 08/20/2025

  *****,
  
  Thank you for taking the time to share your experience. We understand how difficult it is to be without your vehicle for an extended period, and we apologize for the frustration this situation has caused.
  
  After reviewing your claim (CL10619026), we confirmed that it was processed according to Alpha Warranty Services standard procedures. Because of the cost and scope of the repairs, additional inspection steps were required, which can sometimes lengthen the timeline. Once completed, the torque tube, transmission valve body, and A/C defroster actuator were all approved and covered under your contract.
  
  When the dash was removed during the actuator repair, damage to the blend door was identified. The blend door part itself was approved. However, additional labor was not authorized because our review determined that the damage could reasonably have been identified during the initial inspection and repair process. In these circumstances, Alpha Warranty covers the part but not additional labor hours that result from a missed diagnosis or secondary teardown.
  
  We know that being without a vehicle for this length of time is disruptive. Your feedback helps us work with repair facilities and inspection partners to improve the claims experience for our customers. If you would like to speak directly with our team about your claim, our customer service department is available at **************.
  
  Sincerely,
  Alpha Warranty Services

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand things take time. But waiting on ALPHA to come inspect the vehicle. Is not my fault or the repair shop. They inspector won't be there for 10 days. So ALPHA won't pay for me a rental. Thats not my fault inspector cant be there.

  

  Business Response

  Date: 08/20/2025

  Hello *******,
  
  Thank you for sharing your concerns with us. We understand how frustrating delays can be when you are waiting on vehicle repairs, and we take your feedback seriously.
  
  After reviewing your claim, we confirmed there was a delay with the inspection. However, the inspection was cancelled on August 13 once the claim was finalized and payment was authorized. Our records also show that our adjuster spoke with the repair facility to go over the authorization and totals at that time.
  
  Regarding your rental concern, rental assistance can be offered when it is requested and covered by the contract. In this case, no rental request was made during the process, and rental coverage was not applied to the claim. We also reviewed interactions between our adjusters and the repair facility, and there is no record of rental being discussed.
  
  We appreciate you bringing this to our attention and will continue working to improve communication and efficiency in the claim process. If you would like to discuss your claim further, our customer service team is available at ***** ******** to help.
  
  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 08/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23740679, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June 27th we have been without our vehicle do to the warranty company dragging there feet, i Feel like they are doing this because i made a complaint to the BBB and now they are playing games with us. they sent an inspector out to mechanic he got there at 8;30 the shop wasn't open then. Then called the mechanic and said he would stop back by then he called back said he's not allowed to stop back by and told the mechanic to send pictures in. The mechanic then sent pictures in and now there saying to send better pictures. We have been about 7 weeks without a vehicle. This company sold us a warranty and now don't want to live up to it How in the world do they have a A+ rating with the BBB

  

  Business Response

  Date: 08/13/2025

  Hello *******,
  
  We understand how challenging it is to be without your vehicle for an extended period, and we apologize for the frustration this situation has caused. We want to provide you with a clear summary of what has taken place on your claim.
  
  Our records show that your claim began on June 27. At that time, we requested service records, but unfortunately the initial request contained incorrect information. Please accept our apology for this error and the inconvenience that was caused. On July 14, the error was discovered and the claim denial was overturned that same day. You took possession of your vehicle on July 15, and an inspection was ordered on July 28 once the vehicle returned to the shop.
  
  When the inspector arrived at the shop, it was not open, and per the inspection company’s policy they were not able to return the same day. The shop then provided photos of the vehicle’s condition. On August 11, we received and reviewed these photos, which confirmed the failure. Your claim is now pending the selection of part options so repairs can proceed.
  
  We appreciate your patience and are committed to moving this forward as quickly as possible. Our customer support team is continuing to monitor your file closely and can be reached directly at (**** ********.
  
  -Alpha Warranty Services

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this Alpha warranty through the dealership that sold me a Dodge Charger, car has less than 40,000 miles, for $4,000. It is a 6 year 60,000-mile powertrain warranty. Had car for 2 months and the oil line to the oil cooler burst and all the oil ran out of the engine in my driveway. i had car towed to a shop and paid for the replacement of the oil line, $490.00. Shop test drove vehicle and released it to us. By the time I got home which is only 4 miles away, I started to hear a knock. I parked the car and had it towed to the Dodge dealership here in town. They determined that the bearings had been worn due to the oil line. The dealership said I would need to have the engine replaced. I called Alpha warranty and started the claim. I was notified that the engine would need to be broke down so that an adjuster could look at it from Alpha, which would cost me over a $1,000 if warranty did not cover. I knew what had happened and felt confident that my engine would be replaced because there was no human error or at fault for the damage and agreed to this. Well I was denied because of lack of lubrication, well I knew the oil had ran out when the oil line burst and this is what caused the problem. Again no human error. Alpha said that hoses were not covered in the warranty, I paid for the hose, was not claiming anything for a hose. But since the hose caused the problem and was not covered they will not pay for engine replacement. How can a company that does business like this even exist, they sale you a piece of paper for $4000 thats not worth wiping your butt with. An oil line burst, the oil ran out and the engine was damaged. What could any person have done to prevent this, that is why we buy warranties. The owners of this business should be put in jail for stealing and fraud. I have hired an attorney and will fight this all the way.

  

  Business Response

  Date: 07/17/2025

  Dear Mr. *****,
  We understand your frustration and appreciate the opportunity to clarify the basis of your claim denial.
  Your warranty claim was carefully reviewed and denied in accordance with the terms of your contract. The engine damage was determined to be the result of a loss of lubrication caused by a failed oil line—a non-covered component. As outlined in your contract, damage resulting from the failure of a non-covered part, as well as damage due to improper fluid quantity or quality, is specifically excluded from coverage.
  We want to be clear: the denial was not based on human error, but on clear contractual exclusions that apply regardless of fault. Our adjuster followed standard procedure, including a professional inspection and documentation of findings, before making the decision.
  While we regret that this situation occurred so soon after your purchase, the warranty coverage is limited to the terms you agreed to at the time of sale. If you are dissatisfied with the coverage, you may choose to cancel your contract through the selling dealership for a prorated refund.
  Sincerely,
  Alpha Warranty Services

  Customer Answer

  Date: 07/18/2025

  
  
  Complaint: 23610312
  
  
  
  I am rejecting this response because: I feel it is my duty to make sure that this company stops ripping hardworking consumers off by selling a contract for $4000 plus that is not worth the paper it is written on. The fine print in this contract is made to protect Alpha from having to pay for any engine replacement. They even admit that this is what they do. Here is a response they gave me and this is copied directly from their response "We want to be clear: the denial was not based on human error, but on clear contractual exclusions that apply regardless of fault". They tell you that their contract is worded so no matter what happens or whose fault it is, they are not responsible. Everyone who has bought this and is willing to join in a class action law suit to shut this company down, should contact me. I have a lawyer working on it now.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided company with every receipt we had for maintenance and they still deny claim! Rude to talk to. And not helpful at all

  

  Business Response

  Date: 07/16/2025

  Dear Mr. ******,
  Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear that you had a negative experience and that you felt the process was frustrating and unhelpful. That’s never the experience we want for our customers, and we take this kind of feedback seriously.
  At this time, we’ve made every effort to locate your contract or claim history using the information provided in your complaint—including your name, city, and state—but unfortunately, we have not been able to locate an active or recent vehicle service contract in our system. The only record we can find is for a paid claim from over three years ago, which appears unrelated to the situation described.
  It’s possible that we’re missing some key identifying details, and we would sincerely appreciate the opportunity to look into this further. If you could please provide your contract number, the name listed on the contract, or the vehicle’s VIN, we’ll make it a priority to investigate your claim and address any concerns you have about coverage or customer service.
  You can reach us directly at ************, and a member of our team will be ready to assist you personally.
  We appreciate your patience and hope to resolve this matter promptly and respectfully.
  Sincerely,
  Alpha Warranty Services

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold this contract when I bought my used car. I wasn’t offered any other options. I have had my car in the shop four times now for around 4k in repairs and not one time was anything covered. I understand that “regular wear items “ not covered, but leaking seals? My turbo needs replaced and they don’t cover that either. I asked for a refund and was denied. Told me to basically take it up with my place I bought it from. And even then IF my seller did offer a refund they would be taking 45 days to handle it and they would be charging me to cancel though they cover none of my needed repairs that I had nothing to do with other than drive my car. They don’t seem to answer the phone either.

  

  Business Response

  Date: 07/07/2025

  Dear Mr. ******,
  Thank you for reaching out and sharing your concerns. We understand how frustrating it can be to deal with vehicle repairs, especially when you believe they should be covered under your service contract. We appreciate the opportunity to clarify.
  We reviewed your contract and the related claim (**********). The repair items submitted for coverage—including the turbocharger, front main seal, and ignition coils and spark plugs—are not listed as covered components under the protection plan selected at the time of purchase. Specifically:
  The turbocharger and front main seal are not listed under your contract's stated coverage.
  The spark plugs and related ignition components are specifically excluded under the “What Is Not Covered” section, line 15: “Fuel system cleaning, spark plugs and wires…”
  We understand this may be disappointing, especially after multiple repair visits. Please know our coverage decisions are based solely on the terms of your specific contract, which we are obligated to follow.
  Regarding your cancellation request: cancellations are processed through the seller of the contract (typically the dealership), and refund timelines and any applicable fees are determined by them. We recognize this process may feel inconvenient, but we’re happy to help provide documentation or support if needed to help facilitate your request.
  We’re here to help however we can. If you’d like to review your contract coverage in more detail or need assistance contacting the selling dealer, please don’t hesitate to reach out.

• Initial Complaint

  Date:06/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April14, 2025 I received a letter from Oakes Kia and a warranty company called Alpha Warranty Services. The warranty on my Kia is expiring in July. I paid $219 down and have paid 2 payments of $172 for a 6 year extended warranty. The payments go on for 2 years for a total of $4100. I thought this was through Oakes Kia. The letter they sent me ended with "on behalf of Oakes Kia, we truly thank you for your business" . I sent a cancellation request to Alpha to cancel the contract I have and they told me I have to do that through the dealership, which does not work with this business! They sent me the following phone number to call for support: *************** which takes me to APC warranty business and that it is NOT accredited with BBB.

  

  Business Response

  Date: 07/07/2025

  Dear Ms. ******,
  Thank you for bringing your concerns to our attention. We understand how confusing and frustrating this experience has been and appreciate the chance to clarify the situation and assist you.
  While your service contract (*************) is administered by Alpha Warranty Services, it was purchased and financed through a third-party partner, APC/Paylink, which handles the billing and cancellation process for your specific contract.
  You’ve correctly noted that our team directed you to contact APC at **************. We understand this may have caused concern, especially if APC is not currently accredited by the BBB. However, they are the designated administrator for cancellations and refund processing for this agreement, and contacting them is the appropriate next step.
  That said, we are happy to assist in any way we can to ensure your cancellation request is processed smoothly. If you need further support or experience continued issues with APC, please feel free to contact us directly and we’ll do our best to help facilitate a resolution.