Important information
- Customer Complaint:If you have a question or concern regarding your claim, please contact the company directly at 1.800.662.5519 and ask to file an appeal prior to filing a complaint with the BBB.
Complaints
This profile includes complaints for Alpha Warranty Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 180 total complaints in the last 3 years.
- 69 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ALPHA WARRANTY refuses to cover costs of covered repairs, they state their data says the parts and labor should be less that what each shop is charging. However all qualified repair shops charge the same. For the parts and labor. Nowhere in my contract it says ALPHA only pays half. It says 'Admistrator agrees to pay for the replacement or repair of parts' which my contract allows as I have the A+ Enhanced with 0 deductible.
Business Response
Date: 12/19/2022
In each of our contracts, we clearly state that we base our coverage of labor costs on the "ALLDATA Automotive Intelligence" published rates, which is the auto repair industry's *************** for fair and reasonable labor rates. This ensures we have a consistent source of fair labor costs regardless of the repair facility's geographic location across the country. We're sorry this customer believes the labor rates his contract is obligated to pay are not current. Alpha Warranty does not control the rates individual repair facilities charge for their labor.Customer Answer
Date: 12/20/2022
Complaint: 18600259
I am rejecting this response because: the cost of the parts are the issue not the labor.
Sincerely,
***** ******Business Response
Date: 12/21/2022
As indicated in the contract, Alpha Warranty Services covers parts up to the **** (Manufacturer's Suggested Retail Price). As you know, repair facilities are businesses and can mark up the parts they install however they want based on their company's policies or other factors. As outlined in our previous response, Alpha Warranty Services uses the industry standard ALL DATA reference guide for pricing on labor and parts. For the repair to your vehicle, the **** on the parts required is $140.36. Your repair facility charged $269.64, a markup of $129.28 each. Since your vehicle needed three of those parts, the markup came to $387.84. Alpha Warranty does not dictate the price a repair facility charges for the parts it buys to install on customers' vehicles, which is why the company relies on the industry standard **** and Labor guide to ensure fair coverages on its service contracts.Customer Answer
Date: 12/22/2022
Complaint: 18600259
I am rejecting this response because:4 different shops quoted the same prices for the repair and when I called ALPHA for an explanation I was told they can't share any information with me they would only speak to the shop. Alpha warranty would only pay for inferior parts that would not suitable. I picked up my car from the shop on Saturday 17th and it's already back in the shop for the same repair today Thursday 22nd.
Sincerely,
***** ******Business Response
Date: 12/27/2022
We are sorry for the continued difficulties with the customer's vehicle.Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Alpha Warranty Solutions is requiring me to submit all my service records even though there is no evidence to support that I did not keep up with my servicing records.Business Response
Date: 11/17/2022
Modern vehicles are very complex machines and require regular maintenance to keep them functioning properly and providing ***************** transportation to their owners. All customers who submit claims to Alpha Warranty Service for repairs under the vehicle service contract they purchased are required to submit maintenance records for review by our certified technicians. We do this to make sure the vehicle has been properly cared for and maintained to the manufacturer's specifications and to ensure the vehicle's repairs are due to normal use instead of neglect. In ****************** case, Alpha Warranty is simply requesting his maintenance records to follow our process. If he has maintained his vehicle according to the manufacturer's specifications, and the repairs required qualify for coverage, Alpha Warranty stands ready to provide the contracted coverage required.Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a used car on 8/2021 from **************************. At the time of purchase I also purchased an extended warranty from Alpha Warranties. Since Ive bought this warranty alpha has denied numerous claims including for parts explicitly stated in the warranty. Right now according to the technicians my car has a failing water pump but alpha will not cover it until it is completely failed. If I let the water pump fail this will further damage my engine and create further loss to me that alpha will not cover.Business Response
Date: 11/08/2022
Hello, after some additional research into this claim, the claims management has determined that ************************** denied claim for a failing water pump and covered **************** should be overturned. To expedite this claim and coverage, we need ********************** to contact our **************** team at ************ or have his Repair Facility contact us. If the repairs have already been completed, Alpha Warranty will be providing a reimbursement through the Repair Facility. We apologize for the error.Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello , i had purchased a 2014 mustang GT the same day i also purchased a warranty from Alpha warranty. I started to have issues with my vehicle last month so i took it to the closest mechanic available to have it worked on. My car had after market modifications done to it since day 1 & alpha warranty noticed it from the pictures that was sent by the mechanic So they said they had to get confirmation the vehicle was purchased this way from the dealership which they did. So after getting the confirmation they told the mechanic to break down the engine and find the problem. After the mechanic found the problem i was quoted $9000 in repairs. Alpha then requested an additional $1250 as a surcharge fee for the modifications which was paid. Then the next day they said they were going to look into prices to see if they could do anything cheaper which they couldnt. They then said we arent going to cover anything and closed my claim even after taking an additional $1250 from me on top of the $2500 i had already paid from day 1. So now they stole close to $4000 off me and i have a $9000 mechanic bill waiting for me.Business Response
Date: 10/31/2022
Unfortunately, we are unable to locate this customer in our system using his name or phone number. We would very much like to assist. Can the customer provide the vehicle's VIN number or Contact Number, please?Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they sold me a extended ********************** on the day that I purchased my vehicle. now my vehicle broke down 10 days after purchase and they are denying my claim stating that it "might've been prior damage" Might've been isn't good enough for them to deny coverage since i paid over $30,000 for the sid **********************Business Response
Date: 10/06/2022
This customer's claim has been authorized for $3,095 of coverage for the vehicle's repair.
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