Business ProfileforCafe Zupas, LC

Worst experience Ive ever had. I came in to the *********, ********* location. I ordered a pesto sandwich with a salad. I asked ****** about the sandwich if it had what ingredients it had on there, I said if theres cheese, I would like no cheese then ordered my salad with no cheese, proceeded to bite my sandwich. It has cheese on it. I go to return the sandwich, and ****** tells me that I am actually not telling the truth that I ordered no cheese only on my salad which I only ordered the sandwich first before the salad so thats highly unlikely how I couldve done that let alone Ive been ordering no cheese on my sandwich and Addition sides for 40+ years she told me that I did not order that way that I ordered a regular sandwich then would not refund my money when I asked her for a refund and to tell me that I was wrong in this situation and that she would not return my money yes they made me a new sandwich, but with the attitude and the disrespect, I didnt even have the taste to even eat there anymore. I just wanted my money back and I wanted to leave did call the police on this matter finding out when your money is spent at a business now you have to go through a civil court if something is wrong so for $15 I would have to sue *** zupas civilly to get my money back which then I had to box up my food because I was gonna be stuck with nothing no money and with no food otherwise I thought secondly and I went out to my car with the food and Called my credit card company. Hopefully, they will pull the charge but as of now I went back in and return the food because I do not want it. It is what I did not order and I dont feel like I should have to pay for it if I give it back in the order that it was received , this problem and the way she treated me in the customer service and to tell somebody that they are lying is totally out of line and for the business to support her as a management position is highly a bad decision on their part.