Reviews

This profile includes reviews for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

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  Aspen Court

  2305 Ashcroft Lane Arlington, TX 76006-5592

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  Autumnwood

  2409 Fallwood Dr Arlington, TX 76014-2815

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  Arbor Village Apartment Homes

  839 Shadow Elm Dr Charlotte, NC 28209-2000

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  Bridge Property Management, L.C.

  9733 E Southern Avenue Mesa, AZ 85209

Review Details

• Review fromGabrielle R

  Date: 12/30/2024

  1 star
  I am filing this complaint against Northlake Apartments/*********************** due to ongoing issues severely affecting my quality of life, work environment, and mental well-being. Despite multiple attempts to resolve these issues, the management has failed to take adequate action. I have filed multiple complaints regarding excessive noise from my upstairs neighbors, which disrupts my ability to work from home and sleep peacefully.I have documented each instance when I reached out to address the issue. I contacted the neighbors directly, reached out to the front office via phone, email, and text, and even filed a complaint with local law enforcement.Despite these efforts, the management has failed to enforce my right to quiet enjoyment of my rental unit, as outlined in the lease agreement.The valet trash service is inconsistent and poorly managed, creating further frustration for residents.I receive frequent texts about renewing my lease, but my concerns remain unresolved, making these notifications feel dismissive and inappropriate.The front office staff is often unavailable during their posted office hours, which prevents residents from addressing urgent concerns in person.Residents are not notified in advance about power outages or other disruptions due to maintenance. This lack of communication has caused unnecessary inconvenience and distress.These issues significantly impact my ability to live and work in a peaceful and functional environment, as well as my mental health. I am requesting that Northlake Apartments and ***********************:Immediately address the noise issues with the upstairs neighbors and take appropriate enforcement action.Improve the consistency and reliability of the valet trash service.Stop sending lease renewal texts until my concerns are resolved.Ensure front office staff are available during posted hours and provide timely communication about maintenance disruptions.

• Review fromGabriette O.

  Date: 12/06/2024

  1 star
  I am inquiring as to whether it is legal for the apartment **mplex/mgmt ** to charge a ***** monthly fee for Fetch the package delivery service that has never beenused,nor will I ever.I lived in another property that was a sister property to *******(*********** and paid that *** there for approximately 5 years. Can they legally charge for a service that was not wanted/needed/never used? Thank you.

• Review fromBrooke C

  Date: 11/29/2024

  1 star
  Condemn Crystal Creek Apartments; they have a public health issue.I have asthma and have had the worst time dealing with the Crystal Creek Apartments in ******* under Bridge Property Management for the past 2 years. From flooding, mold, leaks, lack of communication, and illegal entry while I was in a towel because management gave a key to a window company without a 48-hour notice?The apartment lease states that tenants should promptly notify them in writing about any signs of water leaks, infiltration, or mold. They will respond in accordance with state law & the lease contract to repair or remedy the situation if necessary. Management did nothing for months. When I submitted my 30-day notice, management sent professionals to "assess" the problem; they all told you the same thing, including apartment maintenance, before the assessments. They stated that unit 2018 had leaks, mold & other structural issues. This meant I would have to move out for repairs because new windows needed installing along with other reinforcing work they recommended to prevent further leaks.Are other units experiencing the same issues? And why would you threaten me with legal action and a NDA? Fire everyone involved.See Bridge Property Management ****** Reviews for pictures under anonymous kitty.

• Review fromJayla S

  Date: 11/09/2024

  1 star
  11/9/24 First of all, me and my partner applied from a 1 bed 1 bath, and ****** ****** tried to give us a 2 bed 2 bath, when I corrected her we ended up getting a non- updated apartment that has the roof falling apart, broken wood,, unfinished paint and peeling paint in the shower and sink.. We have only been here 3 months and there are odd things going on. First we have billing issues, Trash being taken not by the vallet? Maintenance coming in and showing up unannounced. There was a man, claiming he works at Huntington Place (pointed at his shirt) 8 o' clock at night trying to check the bathroom for a leak. The office closes at 5:30 The website says but they say it's 5. Household things being moved around while I am gone and I am literally being watched by the Maintenance, office and other workers such as Frontier. There is 1 camera around where I stay (in front of the dog park) and I have noticed that when I come out so do the maintenance and office workers, after not being out all day, because I started looking out the window to see if I was being watched. My partner is not home during the day so I am very uncomfortable and angry. The dog park is right across from my patio (we stay on the 2nd floor) and the residents are just sitting and watching, they leave after I move or I go inside if I go out to wak the dog. I stayed inside for 2 weeks to see if anyone would come out and not he residents or the workers came out.

• Review fromJody G

  Date: 09/05/2024

  1 star
  I rented from accent on rainbow from April of 2023 until may of 2024. From the beginning there were many problems with the unit. The floors were filthy. There were roaches everywhere, sink was leaking getting water everywhere, the air conditioner was not working for two weeks. I brought up all of these complaints to the management team and they said that it needed to be written on the portal. I have videos and pictures of the roaches. They tried to gaslight me and say that I needed to let them know to come every two weeks. I did. sometimes they would never show and say I canceled which is lies. When I first came into the office, ******* was asked by me if there was a bug problem. she said no but there were pest people on site every Tuesday if we needed. I had dead roaches the first day I moved in. I was disgusted and they always tried to put it back on me. The people below me were infested and would tell me constantly that their dog was sick and they eventually moved out because of the issue. the day they moved out they let me see how bad it was. black areas everywhere that consisted of clusters of roaches. they were covering every inch of this apartment. they were in the refrigerator as well. I wanted to move out but they told me I could not break lease. I want to take legal action on these people.

• Review fromCortney H

  Date: 08/10/2024

  1 star
  Everyone and everything was going great. Filled out applications for my spouse and I listing our monthly earned income. A day later they say okay we will need the $100 to do your background checks. Great no problem, we pass them all the time. Then a day later we receive our lovely DENIAL email. We need to bring in $3300 per month to even rent from them???? Well you see on the app we filled out before paying that fee that we only brought in $2500 monthly!!!! So we feel like they knew our income wasn't sufficient and STILL went and charged us and ran the backgrounds???? Why did you bother when it plainly states on application before we paid that we won't qualify??? Thanks for taking $100 that could of went elsewhere on fees that know what the h*** they are doing!!!! Ridiculous idiots

• Review fromLatrice P

  Date: 07/22/2024

  1 star
  I moved on 5/10/2024. I had to mop my own floors due to it wasnt done at the time I was giving my key. My son bedroom door were off the hinges (5/10/2024), patio screen missing (still missing), both of my sons bedroom window screens missing (still missing), my fossil from the kitchen sink is lifting. It took a month in a half to get me washer and dryer. I was told to email a list of everything that needs to be taken care of. I emailed a list of everything and nothing has been taken care of. My vehicle was vandalized. I asked about the safety and concerns about the apartments, I was lied too.

• Review fromFrancis C

  Date: 06/27/2024

  1 star
  This company took over the previous management company which allowed rent payment arrangements at the management level and also allowed residents to pay their rent thru an incredible app called Flex Pay that goes based off your credit rating and requires a credit check. As opposed to letting residents who use this service know that it was going away, they just sent an email saying **** was the new bill pay system, never mentioning that other options such as Flex Pay would be going away; The previous management company had a bill pay system and Flex Pay as an additional payment method. I even emailed this new company on 6/14/24 in regards to it and never received a response. Paying the rent on the 1st or by the 5th has never been an issue as we only just started using Flex Pay and enrolled to assist with our savings, the unprofessionalism and lack of care for residents is the problem and already not staring off on the right foot. I get rules change and things go away but the Office Manager was quick to say that nothing is changing when things are CLEARLY changing and the only ones being affected by these changes are tenants. I foresee similar issues tenants were having with the last company already.Zero stars, do better, these are peoples lives.

• Review fromBrianna P

  Date: 05/26/2024

  1 star
  This property should be knocked down. They have rats and roaches and mold ! Its only a matter of time someone starts to have complications due to it. My HVAC was leaking onto my carpet it took them 2 weeks to fix it and they left the water sitting and i know mold started to grow because i am very mold sensitive my chest would hurt and also ill baby sit a dog and the dog would throw up constantly when the link started. They have rats that sneak around because they eat the dog food when the dog is not there and i tested it out to make sure . Honestly i just want money off my rent due to the condition here that i told them to fix but the half fixed them the maintenance are lazy dragged dirt on my carpet and left a mess. Someone has to help Im stuck in this nasty apartment contract .

• Review fromJanai J

  Date: 05/13/2024

  1 star
  I am currently at the ********************** at ***********. It seems that we may not be up to code with our plumbing issues. There have been numerous of issues with quality of water and water leaks from bath tubs and toilets. There have been several reports of malfunctioning washer and dryers along with toilets backing up into the bathtubs. The team in this location especially management has not made an effort in making sure that residents will not come home to possible flood. Many of the residents have done ****** reviews and issues have still been ongoing. It is sometimes impossible to get intouch with someone in the office.My ceiling has now turned colors due to the new plumbing issue we are having. They keep putting bandaids where the issues seem severe. They paid "Nationwide re-piping specialist" to come in and gut out areas for plumbing and now the issues are alot worse, terrible job. Each week there is a new leak and its very unsanitary to have to live with such conditions. I have multiple pics and camera footage of people in and out of my apartment but nothing was completed correctly or in the time frame specified.. I reached out to the property manager about when the issues will be completed but I have not received a response.

  Bridge Property Management, L.C.

  Date: 05/17/2024

  I completed a thorough investigation of the complaint by researching the work orders that have been placed in the system as well as speaking to my Maintenance Team. On April 23rd it was reported that the residents tub was full of water. After further investigation the team discovered that Bldg 15 had a backup throughout the whole building. The plumbers were immediately called and the backup was resolved. On Saturday, May 11th, a work order was placed for a stain on the residents bathroom ceiling. Maintenance went over to the apartment on Monday, May 13th, discovered the stain was dry and there was not an active leak. The team treated the area. I reached out on May 14th, to set up a time to come over to follow up to ensure there were no additional leaks. The resident responded saying they would like to be home when we come by. My Maintenance Supervisor did a thorough inspection of all areas of the apartment on May 16th. He did not find any additional leaks or areas of concern. Our paint vendor is scheduled to come out next Wednesday, May 22nd to paint the ceiling in the guest bathroom and the ceiling in the master bedroom from the plumbing project as the last step that was unintentionally missed at the time the project was done. ***************************** Property Manager