Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2026

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a one-time order for a product called Vizz through the Upscript website (REMOVED) in April 2026. My intent was to try the product — not to become a repeat buyer.
  Today I received an unexpected second delivery, charged at $200. I had not authorized this order, so I went online to determine whether I had accidentally reordered or whether a subscription had been attached to my account without my knowledge. The website offered no mechanism to request an ongoing prescription, nor was there any visible option to opt out of future orders. When I reviewed my order history, I found a second order placed on June 19. (I kept getting an error message trying to uplaod it).
  I called customer service to understand what had happened as I had not made an order on June 19th or any other time beyond the intial order in April. The representative told me the company had sent both an email and a text message notifying me of the upcoming order, and that I had opened the email. This is false. I searched my inbox, spam folder, trash, and text messages thoroughly — no communication about a second order exists anywhere. I said as much to the representative, and she simply insisted I had received the email and told me I would be charged the full amount.
  Had I found something in spam or trash, I could accept that the communication was sent, even if I'd missed it. But I found nothing, and the representative's flat assertion — made without any evidence — was both untrue and deceptive. She then made a change on her end to cancel the ongoing order, without explaining what the issue was or how I could have managed it myself. This is a new company.