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Business Profile

Convenience Store

Maverik, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Maverik, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Maverik, Inc. has 87 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a nitro card last week and I haven't been able to use it. I called twice the card department to have my issue resolved. Twice, they read to me why my transactions have been declined (lack of funds or unpaid balance). However, none of those 2 reasons apply (I have 10k in my bank account and never had an account with maverik so I couldn't possibly have an unpaid balance with them).Card department then told me that they will update my information and my card should be working after 24hrs. But, nothing. I got 2 full tanks of gas and couldn't use my nitro card (so, no points, no discount....).That's very frustrating. **************** eventhough I explained that we already updated my information and my card is still not working, will just repeat over and over the same speech, like a robot but, don't get anything resolved. I'm ready to close my card and go somewhere else.

      Business Response

      Date: 12/28/2022

      ****************,

      Please accept my apologies.  Unfortunately, the Maverik Nitro Card has to be connected to a valid bank account to receive the discount.  We do not manage the banking information, a company called Fiserv manages the Maverik Nitro Card and guarantees funds.  You will have to update your information on your account so they can connect to your bank account. 

      I hope this helps, we appreciate your business.

      *********************

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/21/22 I purchased a few item inside store 559 on ********** in **************. My card was charged for an additional ****** and cleared the rest of my money in my account 3 days before Thanksgiving. I was told it should go back on there in 30 minutes. We'll it didn't so I started to panic. Then was told by maverik it was a 24 hour hold. Well 24 hours went by and then was told by maverik that they didn't have access to transactions and that my bank must be holding. Contacted my bank and they said it's maverik that has a hold on everything. Went to maverik and called again in a desperate attempt to get Thanksgiving money for my family since maverik decided to hold it all.. now I should have Thanksgiving dinner purchased and begin preparing but I'm still waiting for maverik to release a hold on all my Thanksgiving money. Sadly my family probably won't have one this year because of this. Hope you are happy with yourself maverik. You destroyed our holiday.

      Business Response

      Date: 12/02/2022

      ****************


      Thank you for your note.  I apologize for any inconvenience the pre-authorization may have caused you. 

      In the future, if you pay inside the store, you can skip this process.  This hold is done through a credit processing company and with the bank.  It is to drop as soon as the transaction completes.  Unfortunately, this one did not fall off right away due to the banking system.  I assure you that the hold was released on our end.


      I have your information and my team is going to send you a Maverik Gift Card to just say thanks for shopping at Maverik.  I know this doesnt correct the bank releasing the hold, but we are sorry if this caused hardship.

      Sincerely,


      *********************

    Maverik, Inc. is NOT a BBB Accredited Business.

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