Complaints

This profile includes complaints for Maverik, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Maverik, Inc.

  185 S State St Ste 800 Salt Lake Cty, UT 84111-1549

• 

  Maverik, Inc.

  381 S State St Mount Pleasant, UT 84647-1702

• 

  Maverik, Inc.

  246 E 2000 N Tooele, UT 84074-9209

• 

  Maverik, Inc.

  1036 W 1800 N Clinton, UT 84015-8937

• 

  Maverik, Inc.

  295 E Main St Price, UT 84501-3035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a nittro gas card with maverik inc, 12 june fueled man truck but my bank account was compromised, so that tank of fuel wasn-t paid. In 1st of july i was n-t able to use ma card . After many calls to maverik ,was told about the 250 dallors Many more calls to maverik trying to get things work out even thing with a so called supervisor that didn-t work. I AM STILL WATING FOR HIM TO ANSWER MY LAST EMAIL.

  Business Response

  Date: 09/02/2025

  I spoke with ******* by phone regarding the $250 charge. He explained that the charge was valid, but it was declined because the bank account linked to his Nitro card had changed.

  I informed him that once the $250 is paid, his card will be reactivated. I also provided him with the contact information for Fiserv/Telecheck, who services our Nitro cards, along with the reference number for his case.

  I assured him that this matter will not negatively impact his credit.

  At that point, the customer ended the call. I also sent a follow-up email and text to ******* with this same information for his reference.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Nitro card that works when it wants to, leaving me at a disadvantage in many situations, as I have no way of knowing when the card will work.
  
  This frustrates me on many occasions, because one day the card works, and the next it doesn't approve purchases, which causes me inconvenience.
  
  I have tried contacting them by phone, which is absolutely useless in resolving this impasse.
  
  Therefore, I request an immediate solution with due transparency so that I know what is happening and how I can resolve it.
  
  Translated with DeepL.com (free version)

  Business Response

  Date: 08/04/2025

  I attempted to call the customer by phone at ************* no answer, I left a message.

  I followed up with the email below. 

  From: ******* *********
  Sent: Monday, August 4, 2025 9:30 AM
  To: ********************* ******* **** *****************************
  Subject: RE: LP0061291 LP459-000000 BBB Complaint
  
  Hello ******,
  
  Thank you for reaching out regarding your Nitro card
  concern. I attempted to contact you by phone at ************ and left a
  message.
  After reviewing your account, everything appears to be
  in working order on our end. However, since you're still experiencing issues,
  we recommend visiting a store to pick up a new Nitro card. Once you have the
  new card, please contact Customer Service to have your account transferred
  over.
  If you have any questions or would prefer to speak
  directly, feel free to give me a call at the number below. I'm happy to assist
  further.
  Best regards,
  
  ******* *********
  
  ************

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have on several occasions attempted to purchase cigarettes at the south Nevada store in colorado springs colorado using a GOVERNMENT ISSUED Military ID to be told that they need a state issued ID. That shouldn't be legal as I can get on a plane with a military ID but cant buy a pack of cigarettes at the gas station. This policy is un-American and needs to be changed. I fought for my country and should be treated better. Shameful.

  Business Response

  Date: 07/15/2025

  Thank you for the opportunity to respond to the complaint submitted by ****** regarding an ID verification issue that occurred at our South Nevada location in Colorado Springs, Colorado.
  We appreciate the customer taking the time to share their experience and would like to begin by acknowledging and thanking them for their service to our country.
  

  After reviewing the complaint and speaking directly with the customer by phone, we confirmed that our company does accept valid, government-issued military identification as proof of age for tobacco purchases, in accordance with Colorado law. We regret any confusion caused during their visit and understand how frustrating this experience must have been.

  We are actively reviewing procedures with the store’s management and team members to ensure all staff are consistently applying our ID policy in alignment with state guidelines. Customer service and respectful treatment of all individuals—especially those who have served—is a priority for us.
  We have invited the customer to reach out directly should they have any further questions or concerns, and we remain committed to ensuring a more positive experience going forward.
  
  

  Customer Answer

  Date: 07/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23595871, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had went in to Maverick in Fillmore Utah , when I had approached the counter and asked the cashier if she could scan my cash app barcode so I could deposit the money on to my account she stood there just staring at my phone when she didn’t say anything acted like she didn’t know how to do that I told her all she needed to do was to scan barcode on phone , her screen would pop up so she could be able to finish the transaction I was trying to be helpful and just tell her how it needed to be done, she gave me the worst attitude out of any convenience stores employees that I ever had any interaction with before she told me that maverick doesn’t deposits cash app she told me that she also doesn’t know how to do that and she’s never done it before she says they just don’t do that type of transaction period at any maverick . After she told me that I told her I have been in that same gas station before to deposit cash on my account recently in the past so I do know there able to do that because I’ve done it there more then 1 time She then began to call ****** over there which is the other employee working there she asked her if they did barcodes scans to deposit cash ****** walking towards the counter where we were at **** the lady at the counter doesn’t even get half way thru the question asking if they do that ****** just turns around walks off as if she doesn’t want to try to listen to what I was telling the same thing I told to **** about me depositing cash before just recently in the past and all she had to say to that was well if you have done it before then we can’t do it unless manager is here they need to scan there card to do that which is bunch of BS they just pure LAZY! was rejected because the two ladies working didn’t want to listen to me about having to just scan the code ARROGANT IGNORANT STUCK UP RUDE UNHELPFUL ladies highly
  Unprofessional and extremely UNINTELLIGENT!!!!!

  Business Response

  Date: 07/10/2025

  We appreciate the opportunity to respond to the customer’s experience at our Fillmore, Utah location.

  First and foremost, we sincerely apologize for the way our employees handled the situation. We strive to treat every guest with respect, and we regret that this interaction did not meet those expectations.
  

  At this time, our Fillmore location does not participate in Cash App barcode scanning or money deposit services. While we understand the customer may have been able to complete a transaction like this elsewhere, we can confirm that this location has never been set up to offer that functionality.
  

  We will be providing feedback to the employees involved and reviewing this situation with their manager to ensure that all future guest interactions are handled with greater professionalism and courtesy.
  Thank you again for bringing this to our attention.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18 around 3 PM I bought $80 worth of diesel from Maverik. After buying this diesel, my truck started to idle very very bad. It would do it if I was going less than 35 miles an hour or 2500 RPMs my truck was shaking, jumping up and down the road almost as if I was running on no tires. I did some research into it and it said it was because of fuel I emptied the fuel and put brand new fuel from Chevron in and my truck started to be somewhat better but because of the rough idling it caused a lot of parts on my truck to break. These parts include my harmonic balancer, the pin on my crankshaft and the gasket on my antifreeze tubes. It also caused all the bolts to loosen on the transfer case. I had to pay $80 for a harmonic balancer and $150 for a crankshaft pin kit, I also had to pay $150 worth of transmission fluid just to get my truck running. I also had to pay $90 worth of antifreeze because my gasket being gone I had to buy another car just to have to drive to work. And it took me two weeks to fix my truck and I had to park it out at my in-laws house. I had to dump out the $80 worth of diesel that I got and it was light green, it looked like Mountain Dew and it looks like there was soap in it. I almost had to get new injectors, but I could not afford them so I had to clean them. The fuel has to be water because in one of my fuel filters it was complete water. There is no way it is not this fuel. I have gotten into contact with Maverik customer service and they claim that they’re trying to help me, but they aren’t doing anything. I filed a claim through them and one of their people in their claims department said they sold 600 gallons worth of diesel and no one‘s complained so that I was fine. I tried contacting the customer service back saying I needed a supervisor. They have pushed me around for the last week saying they are having someone get contact with me, but they are not taking me seriously and I would like some compensation for all of this thank you.

  Business Response

  Date: 06/10/2025

  We have reviewed the claim with the customer ***** and explained our findings below. 

  When investigating this claim regarding your Diesel Fuel, we review the following information:
  
  What were the digital Diesel Fuel tank readings over the period of fueling?
  What fuels are stated on the
  delivery receipts?
  What time did the Diesel Fuel delivery(s) take place?
  Was the wrong fuel/DEF
  dropped in storage tank?
  Did the Fuel supplier
  (refinery) have an issue with their Diesel Fuel?
  How many customers who bought Diesel Fuel in a twenty-four-hour period?
  How many gallons of fuel were
  sold before and after your purchase(s)?
  Was water indicated in the
  fuel readings on our digital readings?
  
  Each area above was
  checked and there was nothing found to indicate we had an issue with our Diesel Fuel:

  -We
  show the correct fuels being delivered to the correct tanks and levels of
  fuel are high
  -We
  checked the tanks and have no evidence of water
  -Fuel
  levels were high
  -We
  sold over 6,287 gallons of Diesel on 5/18/25 on the customer’s purchased 23.13
  gallons of Diesel sold to customers on 5/18/25
  -The Customer’s
  purchase represents 0.38% of gallons sold and you represent .56% of
  customers
  -There
  have been no other issues, complaints, or claims
  -If
  our Diesel Fuel had an issue, there would have been more claims; this is
  a certainty

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maverick uses a 3rd party to deal with transactions other than cash. Their 3rd party makes mistakes, apparently, and then tries to collect fees over ******* my case, they tried to say that a transaction over drafted my debit account, leading to them charging me a $30 recovery fee.However, when checking my account, they are in the wrong.When researching the transaction date (April 7) my account was good to go. The transaction even posted and left me a remaining balance in my debit account. (~$34). I have called Maverick, them, and my Bank. And my Bank is the only one who helped me. We are currently disputing the $30 fee and I have cancelled my Maverick account.

  Business Response

  Date: 05/09/2025

  Spoke with the customer over the phone and verify the issue has already been resolved. Provided my direct contact information for any additional follow that may be needed. 

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  They are unsure what caused the glitch, but were apologetic and looking to make things right with me. I have since decided to give Nitro another try.
  
  I thank Maverik for their attention and devotion to the customer.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maverik apparently does not run a charge immediately. I had money in my account when I made my purchase. Five days later when they finally presented my transaction there was not enough to cover the transaction and I have never been notified there was a problem. After they were paid by my bank they kept my card turned off. So I called customer service and they said the keep the card turned off for 7-10 days after they have been paid. Right now using the Nitro card is giving a savings of $0.25/gallon. I drive a lot of miles (my vehicle is a 2018 with 194,000 miles). There is absolutely no reason to prevent a customer from using the card once they have been paid.

  Business Response

  Date: 05/07/2025

  We spoke to the customer today 5/7/25, advised him that the profile has been reset, no outstanding debts and he is fine to process.

  Customer Answer

  Date: 05/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  There was no admission that they were wrong to freeze my card for 7 to 10 business days after they were paid. There was no apology for the inconvenience this caused, not to mention the added expense during that time because the local Maverik has been running a promotion of $0.25 off per gallon. There was no offer to provide a discount or some other monetary compensation for the extra out of pocket expense (approximately $20). Finally there was no acceptance of their responsibility for the failed transaction due to not processing the transaction in a timely manner. It is a typical modern customer service situation—screw the customer. Gone are the days when the customer was king and every effort was made to retain the customer.

  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to my bank and asked to open a savings account they said they could change my checking to an interest bearing account. I never thought about changing the checking account number on my nitro card. then two weeks ago I bought a regular coffee for a **** at maverik. after two weeks I got a bill in the mail from a credit collection agency wanting me to pay for the coffee plus a 20 dollar fee. the nitro card never should have worked if it was no longer connected to a bank account I sent the agency a check for the coffee but a refuse to pay the fee. I would like the fee removed from their record. maverik should have contacted me without going to a collection agent. I no longer go to maverik for anything. the nitro card is scary.

  Business Response

  Date: 04/17/2025

  I reached out to ******* ****** and she stated that this has already been taken care of and she didn't need anything else from us. 

  Let me know if there is anything else that is needed. Thank you

   

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thanksgiving weekend I traveled for the holiday using my nitro card the entire way there and back for food and fuel. After returning my nitro card stopped working. I called customer service who transferred me to a debt collector without even telling me why. I called back and was immediately transferred to card services. Card services informed me that my card was Declined for insufficient funds when that was clearly not the case. I tried explaining that this must be a mistake to which card services begin to loudly exclaim that WE ARE NEVER WRONG!. I contacted my banking institution who told me that this is a common occurrence when an outside cars is linked to an account. When it is used a lot in a short amount of time, especially over a weekend. It can incorrectly trigger an insufficient funds code through Telecheck. I then proceeded to call card services again and was transferred around multiple times until I finally got somebody who Barely spoke enough English that we could understand each other. The people at card services have been absolutely nasty and keep telling me to talk to this debt collector or Maverick directly. When I try and talk to Maverick, I am told to contact card services or the debt collector. Everybody is playing the blame game and pointing fingers at everybody else without taking responsibility for their own mistake. I have been charged over $43 in overdraft fees from Maverik and they refuse to make good on this. I have done nothing wrong other than try and use what I used to think was a good product.With that being said, my card has been faulty since Thanksgiving weekend and here we are almost in February. I cannot pay for gas at the pump and I can only pay inside, sometimes.I just want to be refunded the overdraft fees I was incorrectly charged and I want my card to work normally.

  Business Response

  Date: 02/05/2025

  HI -

  I am sorry for any miscommunication.  Our customer service manage will reach out to you directly to resolve this matter.  Thanks, ****** ****

   

• Initial Complaint

  Date:01/14/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date: January 13, 2025
  
  Around 11:30 I was at the Maverick Country Store to purchase a drink and use the restroom. When I walked into the convenience store I walked over to use the bathroom, then walked over to buy a drink. I looked for a drink to buy and grabbed a Gatorade, walked over to the self check out and purchased my drink then I felt I needed to use the restroom again, walked over towards the restroom, changed my mind and walked out the front door. I noticed a security guard walking towards me and he said the store suspected me of stealing, I said I would show him that I purchased and wanted to talk to whoever accused me to let them know I purchased. The store employee believed I stole because he said I walked over to the restroom, stopped and turned around and walked out the door. I told he I had bought my product and then he showed me the receipt of my purchase and asked me if it was mine. I said "Yes". Then he said ok, I said "your accusing me of stealing but I have purchased from you" he said, "we are not accusing you of stealing. But if they stopped me then they are clearly accusing me of theft even though they know full well I purchased from them and did not steal. I didn't appreciate what they did and want them to be accountable for false accusations and to pay more attention to their customers if they suspect true theft.