Complaints

This profile includes complaints for Traeger Pellet Grills, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Traeger Pellet Grills, LLC

  1215 E Wilmington Ave Ste 200 Salt Lake Cty, UT 84106-4282

• 

  Traeger Pellet Grills, LLC

  9445 SW Ridder Rd Wilsonville, OR 97070-8892

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: 12/08/2022
  Purchased from Costco, **** ***** ****** ****** ******* ** ***** Purchase price $1873.02
  Power board is not working. Back switch lights up but it will not respond. Called the company and they had us plug the grill in off and on. They had us on a video line while we showed them all they requested that we perform on this item. It is 106 degrees outside and they wanted us to lay on the ground on the hot pavers and remove the bottom of the hopper plate. My husband is 81 y.o. and in a walker, it is not possible for us to do this. They were going to send someone to repair it for us but there are no companies nearby to do this.

  Business Response

  Date: 08/25/2025

  Hello -

  Thank you for reaching out and providing the details regarding your grill purchase and the challenges you've encountered. I attempted to give you a call to discuss, but had no response.

  We truly understand how frustrating this situation must be, and would love to ensure you can get back to cooking. Our grills are covered under a self-service warranty, which means most repairs (if needed) are designed to be performed fairly quickly and easily, as we provide the replacement parts and instructions. While we do our best to offer service dealer support as a courtesy, availability can vary by location, and unfortunately, it sounds like there are no authorized providers in your area at this time.

  We would love to review any other options we have available to ensure you are both able to get back to cooking as quickly as possible, please reach out to the team at ************* or chat in and we would be happy to assist. We hope you have a great week. 

  Traeger Team

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a traeger flatrock griddle from authorized dealer and have nothing but bad lock with igniton. Sat on phone with traeger customer service for 2 hrs to get told we will.send parts. Bought griddle for a 5 yr warranty and for great customer service. Looking for replacement griddle. Replacing parts on a griddle that is not very old is not impressive. Side panels are turning white and top turning white. They offered to send parts for ignition stating they are not sure it will fix it. Offered new side panels but no top? What???? It will look like c*** Paid way too much money for a "quality griddle" for this c***

  Business Response

  Date: 08/21/2025

  Mr. **** - 

  Thank you for the feedback regarding your experience when you contacted the team. Our grills are made to function with a self service warranty, meaning if there is a need to replace parts we make it easily accesible to get to the parts as well as have replacement instructions to ensure that replacement is easy once the parts arrive. On the phone call with the team, we noticed you had the grill modified into a backyard cooking area, which could have an effect onto what is going on. We would be happy to assist you with replacement parts to get back up and running, and if we cannot do that with parts, we would be more than happy to review the option of a replacement grill to ensure that we can get you back to cooking. 

  Please give the team a call at 1-800-TRAEGER or chat in for assistance. Happy Thursday. 

  Traeger Team

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23765579
  
  I am rejecting this response because: I was offered some( not all) parts to fix. Offered two side tables and a ingition system with the manager stating they are NOT SURE it will fix the problem. With Traeger being a Name brand company and showing a 5 yr warranty i am looking for a replacement griddle to make this right or a refund or store credit to purchase a different brand that will work with a very angry customer who spent over $1000 on a griddle for a customer service and company to stand behind their product. I purchased a blackstone (way cheaper unit) with NEVER any issues for $349 and this griddle has nothing but issues from the start. 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 08/26/2025

  Mr. **** - 

  Thank you for your feedback, we are truly sorry to hear about your experience. We understand how frustrating it must be to invest in a premium product and not have it perform as expected.

  We stand behind our products with our warranty, which is a self-service model designed to quickly resolve most grill concerns, if any, through part replacements. In your case, we offered replacement partsincluding side tables and an ignition systemas a first step toward resolving the issue. While we understand your hesitation, this approach restores full functionality without requiring a full replacement.

  That said, if the replacement parts do not resolve the issue, we are absolutely committed to making it right. Wed be happy to review the option of replacing the full grill if needed.

  To move forward and ensure we get you back to cooking as soon as possible, please give us a call at 1-800-TRAEGER or chat with us online. Our team is ready to assist and will work with you to find the best resolution.

  We appreciate your patience and the opportunity to make this right. Have a great Tuesday. 

  Traeger Team
  

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23765579
  
  I am rejecting this response because: I am clearly asking for a replacement unit, this has been going on since i bought your PREMIUM PRODUCT. I should be able to work directly with Traeger **************** and should not have to open a case with BBB. I got a phone call yesterday from someone to discuss and they leave a message with NO direct phone number???? Im not sitting on hold and calling back. I would accept a replacement unit or a store credit to purchase a new one at the store. THATS IT. I understand warranty covers replacement parts, but my time is of value also and sitting on the phone with customer service for over 2 hrs for a manager to say to me Oh well we are not sure if this will fix it and we are only willing to try this. Now im asking for a replacement unit or a store credit to go get a new one. Please help me or this will be my last Traeger unit ever. 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 09/03/2025

  Mr. **** - 

  Thank you for reaching out and sharing your concerns. We attempted to contact you directly from our corporate office to discuss your case, but were unable to reach you. We did leave a voicemail with instructions on how to get back in touch with us for further assistance, as you mentioned. 

  Our goal is to get your grill up and running as quickly as possible - and while we absolutely understand your request for a replacement unit or store credit, we do need to follow a few necessary steps first to confirm the exact concern and ensure that a replacement is the appropriate solution.

  Were confident that we can resolve this with the right parts, and we want to make this process as smooth as possible for you. If we cannot do this, we will ensure you have a functioning product as quickly as possible. To move forward, we kindly ask that you reach out to us at 1-800-TRAEGER or via our online chat so we can confirm the issue and provide the best resolution.

  We truly value your time and loyalty, and we want to ensure we can get you back to cooking soon. We look forward to hearing from you and wish you a great week. 

  Traeger Team

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have now sent me a new unit like asked after a month
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Date of Purchase: 6/04/2025
  Purchase Price: $2,021.34
  Items: Ironwood Grill, P.A.L. Pop-and-Lock Storage Bin, Full Length grill cover, Grease & Ash keg liner, Signature Blend Pellets.
  Received items: 6/16/2025
  
  The grill had two sensor errors out of the box. I spent nearly 2 hrs using Traeger’s customer service chat function. After being told I need to replace several components, I inquired about returning the grill for a refund. This question was ignored in the chat, and replacement parts were shipped. I only received half of the parts to replace. I called customer service and waited another week for the remaining parts.
  
  After replacing all the parts, the grill still did not function correctly. Called customer support again, and they wanted me to replace the mother board. Finally, they decided to replace the grill. The second grill arrived and was missing components making assembly impossible. They sent another grill; this one has electrical connection issues and stripped screws. I was told they would send the parts. Another week later, I received hardware that is incorrect. Called customer service again, and they told me the parts are 1 month delayed. I asked to refund my money and return the grill. I am being told, I cannot return the grill since it has been more than 45 days since the initial purchase. I asked to speak with someone from Traeger Corporate and was supposed to receive a call by 8/12/2025. I still have not been contacted.
  
  It has been 9 weeks since I placed this order. I have spent over 8 hours working with their customer service, 4.5 hours assembling grills, disposal of 3 pallets worth of cardboard and still do not have a functional product.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty issue with my traeger I have called their customer support three times . Talked with a supervisor on the last call told her about the slow ignition error code she said she would contact the store I bought the bbq from because they are an authorized service provider in my area at first when I called they told me there was no authorized dealer in my area that’s what prompted me to ask for a supervisor she asked me for the company name which I gave her and the phone number she said she would call and get a work order started for them to come out and check the bbq and see what parts are needed to fix it . It has been two weeks since I talked with the supervisor I called back to customer support and asked for her they told me she wasn’t working so I asked for another supervisor and was told there weren’t any supervisors working that day and it’s been four days from that phone call so it’s been almost three weeks since I’ve tried to get this warranty issue resolved and be able to use my bbq . Also after I bought the bbq like two months after the purchase something went wrong with it I called Traeger support and they got a hold of the store and the tech came out and fixed it so they know about this authorized dealer my bbq is only two years old and it has a manufacturer warranty for 10 years on the part that I’m sure is the problem this was an expensive bbq as well at around 4300.00 dollars it’s a timberline xl. It very frustrating to spend that kind of money on something and to not be able to get it fixed so I can use it .

  Business Response

  Date: 07/16/2025

  Hello - 

  Our service dealers are a courtesy that we can offer with our warranty, although we are not able to ensure that service dealers will be available all across the states. With that, timeframe on resolution can vary on the store and their availability. We suggest reaching out to the dealer who is in charge of your service order to ensure the time frame meets your needs. The dealer can give you a better expectation on when you can expect to have the grill back, as they are responsible for the work.

  If you need any further assistance from us, please reach out to the team at ************* and we would be more than happy to assist.

  We hope you have a great Wednesday. 

  Traeger Team

  Customer Answer

  Date: 07/17/2025

  The reason why it won’t work with what Trager sent back about having the store that I bought it from take care of the service. They told me specifically that I had to contact Traeger first to get Traeger to submit a work order to them before they could come out and do any work otherwise I incurred the charge for the service tech to come out of $344 which I am not going to do. It’s a warranty issue . So again, Traeger, customer support and the supervisor that I spoke to which her name is Jennifer last name starts with the letter E have not submitted a work order to Falco‘s in Spokane Valley for them to come out and take a look at the barbecue assess what the problem is submit an order for the parts to Traeger and get my barbecue fixed and like I said earlier in my first statement that I gave you, I have called Traeger customer support numerous times asked for that same supervisor I was told she wasn’t working. I asked for a second supervisor or a different supervisor and they said there were no supervisors working that day so I’m getting the runaround and I’m getting a little bit frustrated and upset with Traeger personally . 

  Business Response

  Date: 07/29/2025

  Ms. ***** - 

  We currently have you set up with a courtesy work order with one of our service dealers. The work order has been sent to them, simply pending a response on when the work will be complete. Please check in with the service dealer - Falco's - to confirm a time frame. 

  Please give us a call at ************* or chat in if you need anything else. Happy Tuesday. 

  Traeger Team

  Customer Answer

  Date: 07/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23607113, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grill I purchased from this company is broken and should be under warranty. I sat on the phone for well over an hour with a technician and the technician ended up getting me electrocuted by the grill. The person on the phone mislead me and wasted my time also with getting me severely injured in the process. I want my product replaced by traeger

  Business Response

  Date: 06/04/2025

  Mr. ***** - 

  I see you gave us a call this morning and we were able to set you up with a service dealer as a courtesy to get you back to cooking. We look forward to seeing you get back to grilling!

  Have a great day. 

  Traeger Team

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer service and troubleshooting is terrible. Felling totally frustrated.

  Business Response

  Date: 06/03/2025

  Mr. ******** - 

  Thank you for sharing your feedback regarding the experience you had with the team. I see you were able to give this another chance and called us again today, to which we were able to assist you with a controller replacement. If you have any further questions or concerns, please feel free to give us a call. 

  Have a great Tuesday.

  Traeger Team

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely Disappointed – $500 Smoker Failed After Just 5 Uses
  
  I’m incredibly frustrated and disappointed with my experience with Traeger. I spent $500 on one of your smokers after doing careful research and choosing your brand for its reputation. Sadly, the product completely failed me — and not after years of use, but after just five uses.
  
  When the smoker stopped working, I called your customer service team multiple times. I followed your step-by-step troubleshooting instructions to the letter. I invested more than 12 hours of my own time disassembling, checking connections, and trying every fix suggested. Eventually, Traeger sent me a new control panel and additional replacement parts, but even those didn’t solve the problem. The smoker is still dead. And the “solution” they offer only creates more work for me.
  
  This has been a huge waste of time, money, and energy. I purchased this grill based on trust in your brand — and now I feel completely let down. The product didn’t last, the replacement parts didn’t help, and I’ve received no resolution beyond wasted effort.
  
  For a premium product from a premium company, this is unacceptable. I expected better, and I’ll be sure to share this experience with others so they can avoid the same costly mistake. Clearly, we have a lemon here- this is a brand new grill that DOES NOT WORK.

  Business Response

  Date: 05/28/2025

  Mr. ****** - 

  Thank you so much for the feedback. I see that on your latest call with the team we assisted you with a HBA replacement, which is essentially providing you with a brand new 'brain' to the grill. This will resolve your concern as we are replacing all of the internals of the grill, ensuring that everything will be in functioning order. If for whatever reason you continue to see this concern or the HBA does not resolve it, our team will be eager to hear about it and ensure we can get you taken care of. 

  Please let us know if we can do anything else for you once you have received the replacement part and had it installed. 

  We hope you have a great Wednesday. 

  Traeger Team

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since I have purchased this grill, the make now feature on the app has not worked correctly. This business has been contacted MANY MANY times over the past couple years, always promising to be "working on a fix" and that "I will be the first to know when there is a fix". After years it has become very clear to me that the business has no true intent or will to actually come up with a fix. Since this issue has been reported well within the warranty period, I would like my money back on my purchase.

  Business Response

  Date: 04/22/2025

  Mr. ******* - 

  We appreciate your continued feedback. Although this is something our team is working on resolving, we do not have an exact resolution date at this time. As mentioned on our phone call, once we receive a copy of the receipt we can process through the grill pickup and then the refund. 

  We hope you have a great Tuesday. 

  Traeger Team

   

   

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Traeger Pellet Grills customer service over a dozen times since September of 2023. My Smoker, Pro 575, has had more control panels replaced and other parts replaced than normal. Can't use it due the problems it has. Almost all parts have been replaced and still have issues. I spent 800 dollars on an unreliable product.

  Business Response

  Date: 04/21/2025

  Mr. ****** - 

  It was great speaking with you today and ensuring I was able to capture all of your feedback. We have processed a replacement ****** Burner Assembly for your grill, to ensure that we can get you back to cooking as quickly as possible. Please let us know if you have any further questions, or there is anything else that our team can assist you with. 

  We hope you have a great Monday, and are able to get back to cooking as soon as this arrives.

  Traeger Team

   

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a warranty claim and replaced every part on the grill. They still claim the need to send more part prior to replacing the grill. This is false advertisement as I bought the grill woth the warranty so that I would not have to deal with these issues. The grill should be replaced of it is faulty and the client has made attempts totaling more that 2 months of their time to fix it. As a women when I spoke the their representatives they were literally laughing at me.

  Business Response

  Date: 03/14/2025

  Ms. ****** -

  We truly appreciate you bringing your experience to our attention. While reviewing your interaction with the team, we noticed the team has processed through a replacement grill for you in order to ensure you have a fully functioning product. 

  Again, thank you for letting us know your experience, we hope you have a great weekend. 

  Traeger Team

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23063728
  
  I am rejecting this response because:
  I have spent months of my time dealing with this issue to be laughed at by their client services team. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/18/2025

  ******* - 

  We apologize for the experience you had, and again thank you for letting us know. Your interactions have been reviewed by the corporate team and ensured that it is actioned appropriately. 

  We hope you have a great Tuesday, please let us know if there is anything we can assist with. 

  Traeger Team

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23063728
  
  I am rejecting this response because:
  I feel I am entitled to some sort of monetary compensation for my time and efforts.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/20/2025

  Lindsay - 

  Although our warranty is a self service warranty and we do not promise any sort of compensation, I do see the team was able to provide you with a $100 gift card and it was processed on 03/18/2025 as a one time exception. 

  We hope you have a great week. 

  Traeger Team