Customer ReviewsforTraeger Pellet Grills, LLC

Purchased 780 in Nov pork ****,ribs ,pork loin ,no smoke taste to meat it says grill not a smoker waste of money if you want a smoker

Worst experience ever, bought Traeger Tailgater did not work, had to return to retailer, bought second Traeger 575 pro, quit after one use, contacted Traeger, I was advised it needs a replacement part which will take 1-2 weeks to arrive, which I have to install! I bought this a day ago, used it once!! Unreal! Buy anything other than Traeger!

Purchased a Traeger this time last year. Not happy with overall performance. 3 issues within a one year period and still the same problem. I requested the piece of equipment be replaced entirely. They kept insisting on sending me parts to install myself. The tech support is a joke. Ruined my Christmas and new years dinner plans. Will never buy another Traeger.

Ive had a traeger for a few months. It has never worked correctly. They sent me a new temperature probe. Did not remedy the problem. Now they told me its working fine. It shows 450 on the temperature gage. It is not 450 or even close. I can put my hand on the grill grate. Now basically they wont do anything. And Im stuck with a 800 $ paperweight. Terrible customer service.

I bought a Traeger for my fianc for his birthday. It was expensive. Around $1400 on sale for Christmas. One of the Timberline ones. Anyway, his dad died right before I got it. We tried to fire it up to feed people after the funeral. It just kept cycling to high temperatures and then shut off automatically. We had to make other arrangements to feed our family. Then when I called Traeger I was on the phone for over an hour in the freezing cold. The guy on the phone was nice, but basically it came down to a problem that (after researching online) is a known issue for this grill. You have to connect to a 2.4H wifi in order to update. However, even though I went and replaced my wifi so I could separate the 5G and the 2.4 wifi networks, it still wouldn't "pair" with my wifi. So yeh, not satisfied at all. We are taking it back. I was going to give them the benefit of the doubt and call one last time. So I did. I've been currently on hold for an hour and sixteen minutes with the customer service line. No thank you.

I bought a Traeger Tailgater recently. On July 4th (2nd time I used it), I made a salmon, set the temperature at 180; no matter what I did, it went up to 230 degrees. I called Chat...that was pitiful. I tried connecting with the CEO on LinkedIn, but he did not accept; I then sent a certified letter to Traeger's corporate office in **************, where I am. No response.Very disappointed as many others have had the same issue.

Have spent at least 15hrs on the phone trying to fix this grill with no fix. They will not offer a refund or a replacement grill. What terrible customer service after spending so much money on a grill and only being able to use it 4 times.

Ordered online , no confirmation # or email , Amex was charged...was emailed 28 hours later to confirm order failed...Amex still pending , 46 mins on phone w) agent, for no reason..

This is my reply to a follow up email from traeger my grill is still not working only been able to use it a few times, everytime there is a problem! Dont buy this piece of c*** This call did not solve the problem. The grill is still seeing auger issues! It won't ignite and is not functioning at all. I am requesting my money back from this lemon product which i have had nothing but one problem after another since i purchased it from true value last year. I have called true value to complain and they are going to escalate this to a higher level and perhaps this will convince them not to carry your products any longer. Your expensive pellets are made from sawdust that disintegrates over time and turns to dust . This presents a huge problem.I had several bags of brand new traeger pellets I stored under my carport for the last 3 months unopened off the ground and covered with a tarp under a carport and they all turned to moist powder. The moist powder that clogged the grill. I ended up spending/wasting $90 dollars worth of sawdust from ******!!! I will make this information available on all social media platforms I can think of and make a you tube video warning people about your products unless you do the right thing and refund my money. I don't want to give this any more chances. I'm fed up calling your lousy customer support every time I want to use this problematic grill. Today I was on the phone for almost 2 hours with several different guys, the last one named *****. When I should have been doing other things, Your grills are maintenance headaches! Your pellets are sawdust!Sincerely,JT

Purchased a Timberline 850 for $2k five months ago - paint peeling, rusting - after an hour with customer service, they won't do anything. Not good.