Complaints

This profile includes complaints for Traeger Pellet Grills, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Traeger Pellet Grills, LLC

  1215 E Wilmington Ave Ste 200 Salt Lake Cty, UT 84106-4282

• 

  Traeger Pellet Grills, LLC

  9445 SW Ridder Rd Wilsonville, OR 97070-8892

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty issue with my traeger I have called their customer support three times . Talked with a supervisor on the last call told her about the slow ignition error code she said she would contact the store I bought the bbq from because they are an authorized service provider in my area at first when I called they told me there was no authorized dealer in my area that’s what prompted me to ask for a supervisor she asked me for the company name which I gave her and the phone number she said she would call and get a work order started for them to come out and check the bbq and see what parts are needed to fix it . It has been two weeks since I talked with the supervisor I called back to customer support and asked for her they told me she wasn’t working so I asked for another supervisor and was told there weren’t any supervisors working that day and it’s been four days from that phone call so it’s been almost three weeks since I’ve tried to get this warranty issue resolved and be able to use my bbq . Also after I bought the bbq like two months after the purchase something went wrong with it I called Traeger support and they got a hold of the store and the tech came out and fixed it so they know about this authorized dealer my bbq is only two years old and it has a manufacturer warranty for 10 years on the part that I’m sure is the problem this was an expensive bbq as well at around 4300.00 dollars it’s a timberline xl. It very frustrating to spend that kind of money on something and to not be able to get it fixed so I can use it .

  Business Response

  Date: 07/16/2025

  Hello - 

  Our service dealers are a courtesy that we can offer with our warranty, although we are not able to ensure that service dealers will be available all across the states. With that, timeframe on resolution can vary on the store and their availability. We suggest reaching out to the dealer who is in charge of your service order to ensure the time frame meets your needs. The dealer can give you a better expectation on when you can expect to have the grill back, as they are responsible for the work.

  If you need any further assistance from us, please reach out to the team at ************* and we would be more than happy to assist.

  We hope you have a great Wednesday. 

  Traeger Team

  Customer Answer

  Date: 07/17/2025

  The reason why it won’t work with what Trager sent back about having the store that I bought it from take care of the service. They told me specifically that I had to contact Traeger first to get Traeger to submit a work order to them before they could come out and do any work otherwise I incurred the charge for the service tech to come out of $344 which I am not going to do. It’s a warranty issue . So again, Traeger, customer support and the supervisor that I spoke to which her name is Jennifer last name starts with the letter E have not submitted a work order to Falco‘s in Spokane Valley for them to come out and take a look at the barbecue assess what the problem is submit an order for the parts to Traeger and get my barbecue fixed and like I said earlier in my first statement that I gave you, I have called Traeger customer support numerous times asked for that same supervisor I was told she wasn’t working. I asked for a second supervisor or a different supervisor and they said there were no supervisors working that day so I’m getting the runaround and I’m getting a little bit frustrated and upset with Traeger personally . 

  Business Response

  Date: 07/29/2025

  Ms. ***** - 

  We currently have you set up with a courtesy work order with one of our service dealers. The work order has been sent to them, simply pending a response on when the work will be complete. Please check in with the service dealer - Falco's - to confirm a time frame. 

  Please give us a call at ************* or chat in if you need anything else. Happy Tuesday. 

  Traeger Team

  Customer Answer

  Date: 07/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23607113, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grill I purchased from this company is broken and should be under warranty. I sat on the phone for well over an hour with a technician and the technician ended up getting me electrocuted by the grill. The person on the phone mislead me and wasted my time also with getting me severely injured in the process. I want my product replaced by traeger

  Business Response

  Date: 06/04/2025

  Mr. ***** - 

  I see you gave us a call this morning and we were able to set you up with a service dealer as a courtesy to get you back to cooking. We look forward to seeing you get back to grilling!

  Have a great day. 

  Traeger Team

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer service and troubleshooting is terrible. Felling totally frustrated.

  Business Response

  Date: 06/03/2025

  Mr. ******** - 

  Thank you for sharing your feedback regarding the experience you had with the team. I see you were able to give this another chance and called us again today, to which we were able to assist you with a controller replacement. If you have any further questions or concerns, please feel free to give us a call. 

  Have a great Tuesday.

  Traeger Team

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely Disappointed – $500 Smoker Failed After Just 5 Uses
  
  I’m incredibly frustrated and disappointed with my experience with Traeger. I spent $500 on one of your smokers after doing careful research and choosing your brand for its reputation. Sadly, the product completely failed me — and not after years of use, but after just five uses.
  
  When the smoker stopped working, I called your customer service team multiple times. I followed your step-by-step troubleshooting instructions to the letter. I invested more than 12 hours of my own time disassembling, checking connections, and trying every fix suggested. Eventually, Traeger sent me a new control panel and additional replacement parts, but even those didn’t solve the problem. The smoker is still dead. And the “solution” they offer only creates more work for me.
  
  This has been a huge waste of time, money, and energy. I purchased this grill based on trust in your brand — and now I feel completely let down. The product didn’t last, the replacement parts didn’t help, and I’ve received no resolution beyond wasted effort.
  
  For a premium product from a premium company, this is unacceptable. I expected better, and I’ll be sure to share this experience with others so they can avoid the same costly mistake. Clearly, we have a lemon here- this is a brand new grill that DOES NOT WORK.

  Business Response

  Date: 05/28/2025

  Mr. ****** - 

  Thank you so much for the feedback. I see that on your latest call with the team we assisted you with a HBA replacement, which is essentially providing you with a brand new 'brain' to the grill. This will resolve your concern as we are replacing all of the internals of the grill, ensuring that everything will be in functioning order. If for whatever reason you continue to see this concern or the HBA does not resolve it, our team will be eager to hear about it and ensure we can get you taken care of. 

  Please let us know if we can do anything else for you once you have received the replacement part and had it installed. 

  We hope you have a great Wednesday. 

  Traeger Team

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since I have purchased this grill, the make now feature on the app has not worked correctly. This business has been contacted MANY MANY times over the past couple years, always promising to be "working on a fix" and that "I will be the first to know when there is a fix". After years it has become very clear to me that the business has no true intent or will to actually come up with a fix. Since this issue has been reported well within the warranty period, I would like my money back on my purchase.

  Business Response

  Date: 04/22/2025

  Mr. ******* - 

  We appreciate your continued feedback. Although this is something our team is working on resolving, we do not have an exact resolution date at this time. As mentioned on our phone call, once we receive a copy of the receipt we can process through the grill pickup and then the refund. 

  We hope you have a great Tuesday. 

  Traeger Team

   

   

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Traeger Pellet Grills customer service over a dozen times since September of 2023. My Smoker, Pro 575, has had more control panels replaced and other parts replaced than normal. Can't use it due the problems it has. Almost all parts have been replaced and still have issues. I spent 800 dollars on an unreliable product.

  Business Response

  Date: 04/21/2025

  Mr. ****** - 

  It was great speaking with you today and ensuring I was able to capture all of your feedback. We have processed a replacement ****** Burner Assembly for your grill, to ensure that we can get you back to cooking as quickly as possible. Please let us know if you have any further questions, or there is anything else that our team can assist you with. 

  We hope you have a great Monday, and are able to get back to cooking as soon as this arrives.

  Traeger Team

   

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a warranty claim and replaced every part on the grill. They still claim the need to send more part prior to replacing the grill. This is false advertisement as I bought the grill woth the warranty so that I would not have to deal with these issues. The grill should be replaced of it is faulty and the client has made attempts totaling more that 2 months of their time to fix it. As a women when I spoke the their representatives they were literally laughing at me.

  Business Response

  Date: 03/14/2025

  Ms. ****** -

  We truly appreciate you bringing your experience to our attention. While reviewing your interaction with the team, we noticed the team has processed through a replacement grill for you in order to ensure you have a fully functioning product. 

  Again, thank you for letting us know your experience, we hope you have a great weekend. 

  Traeger Team

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23063728
  
  I am rejecting this response because:
  I have spent months of my time dealing with this issue to be laughed at by their client services team. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/18/2025

  ******* - 

  We apologize for the experience you had, and again thank you for letting us know. Your interactions have been reviewed by the corporate team and ensured that it is actioned appropriately. 

  We hope you have a great Tuesday, please let us know if there is anything we can assist with. 

  Traeger Team

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23063728
  
  I am rejecting this response because:
  I feel I am entitled to some sort of monetary compensation for my time and efforts.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/20/2025

  Lindsay - 

  Although our warranty is a self service warranty and we do not promise any sort of compensation, I do see the team was able to provide you with a $100 gift card and it was processed on 03/18/2025 as a one time exception. 

  We hope you have a great week. 

  Traeger Team

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get my grill fixed for 4 months now. I'm not sure if I got a lemon or what but the controller board has been changed twice now, the knob once, and i'm still having temperature swings. So much so that so many pellets came out that temperature just kept rising while I was cooking. This caused my food to burn and the food actually caught on fire. Customer service just keeps trying to "troubleshoot" but nothing has actually corrected it. The most recent call got disconnected and the agent never called me back. They don't stand behind their products. This is very disheartening on a grill that was over $1000. I no longer want to use this grill as i'm afraid of it catching fire again. Thats a lot of money down the drain as I have to toss this thing out. I'd like Traeger to take ownership and replace this with a different model as clearly this one isn't cutting it.

  Business Response

  Date: 03/10/2025

  Hi ***** - 

  Thank you for bringing this to our attention. Our team is currently reviewing your interactions and will follow up with you tomorrow via a phone call to discuss how we can best assist you. 

  Have a great Monday. 

  Traeger Team

  Customer Answer

  Date: 03/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  The person calling to assist doesn’t leave a direct number unfortunately and has me contact general support. Then I’m told we need to restart all the troubleshooting steps which I’ve done numerous times since opening my case back in December. It’s an endless loop they never gets anything solved. For such an expensive grill you’d think they’d solve problems fast. It’s time for y’all to replace this grill.

  
  Sincerely,
  
  
  
  ***** ********

  Customer Answer

  Date: 03/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Traeger has no respect for their customers or their time. They have no idea what’s wrong with the grill and they keep having me swap out parts. Every time they say It’ll work after that. I’ve now changed knobs, two controllers, and now I’m having to change the hopper and more. Every time I have to change parts this is time out of my day and the issue still happens. I can’t trust this grill to not catch fire so I can’t walk away from it. Which is the point of a Traeger is to set the temp and let it cook without having to hover over it. The agent they had me talk to on the phone had no idea on my case and had to keep putting me on hold. We did another video chat with the grill that served no purpose aside from proving that it wasn’t a grease fire. Which I already told them. I was previously told the hopper was working just fine. Now they want me to spend my time swapping it out. They don’t know what’s wrong with the thing and instead of just replacing it or forget it, give me my money back and I’ll throw the thing away, they said we’ll keep wasting your time swapping parts out while we pray you’ll give up and stop trying to get it fixed. 
  
  
  ***** ********

  Business Response

  Date: 03/24/2025

  Ms. ******** - 

  The part we have processed for you is essentially a grill replacement without the frame of the grill, you will have brand new internals that should provide you with a fully functioning product. If that is not the case, please reach out to us at 1-800-TRAEGER and we will ensure we get you taken care of. 

  Have a great Monday. 

  Traeger Team

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of purchase 1/17/25
  2. $4817.10
  3. This is a purchase of a Timberline XL pellet grill. The grill has never worked. It has never been used and will not even power on. When we called in, we were told it needed new wiring to the control box. My husband has a bad back and cannot do this repair. Traeger needs to make this right and send us a grill that works for the price we paid. It's a defective grill. We were sent a bunch of wires. We are not electricians or work on electronic components and do not know how to rewire a top of the line Traeger grill and shouldn't have to since it's brand new, hasn't even been fired up and is defective.

  Business Response

  Date: 02/25/2025

  Hi ***** - 

  Our team would be happy to ensure you have a working grill. I attempted to give you a call, but was unable to reach you. I did send an email with a link where you can schedule a call to review your concern. 

  We look forward to assisting you. Have a great Tuesday. 

  Traeger Team

  Customer Answer

  Date: 03/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have not received an email with a link to talk to you. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 03/04/2025

  *****, 

  We apologize that you did not receive that link. After reviewing your account, I see you were able to call in to the team and receive a grill replacement, as well as we sent a request to have your current grill picked up. 

  If you need anything else, give the team a call at 1-800-TRAEGER and we would be more than happy to assist. 

  Have a great Tuesday. 

  Traeger Team

  Customer Answer

  Date: 03/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  Although I did connect with your customer service team after being on hold for an hour, we have not received the replacement grill yet.  I also have not received an email regarding the pick up of the existing grill.  I don't consider this case closed until everything is resolved.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 03/07/2025

  ***** - 

  Thank you for letting us know. We see your replacement should get to you today, as well as have requested that we get the original grill picked up as quickly as possible. 

  Let us know if you need anything else. Have a great weekend. 

  Traeger Team

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 weeks ago I purchased a Treagor Pro 34 Grill new.Upon using the grill in the smoke mode it seems to cook briskets on the edges into rock hard rawhide.I checked the paperwork I had on the grill had no manual but after getting a manual from Treagor it fails to explain the smoke mode on the temp control ******** now seems that they are telling people that this smoke mode on the temp panel is for starting the grill not a cook mode.The manual after spending $700 on the grill should have operating instructions After spending $200 on briskets each one was destroyed in the grill due to this smoke mode and now any temp mode causes the temp to vary on its own during use going from ****** degrees, it appears to be a defective temp control panel.After contacting Treagor several times they tell you you dont have a smoke mode on your grill, Im looking right at it and tried using it, Treagor insisted on the fact that its normal and a different one stated its due to seasoning etc After today, I did another run on the grill just testing and trying to confirm the problem, the temp shot up to over 475 degrees on the 180 setting showing that the control panel is defective and Traeger still refuses to replace this $50 part after I have spent $700 on this ******** appears that Treagor is refusing to warranty their defective item they sold

  Business Response

  Date: 01/21/2025

  Mr. ****** - 

  Thank you for the feedback regarding your experience. Our team is happy to ensure you have a working grill - per the last phone call you had with our corporate team, we advised that if the controller was indeed faulty we would be happy to replace it after troubleshooting, and have it to you before the end of the week. You were also offered a resolution in the form of a full refund to ensure that you have a product you enjoy, which you declined to both. 

  If there is anything our team can do to better assist you and ensure you have a fully functioning grill, feel free to reach out at 1-800-TRAEGER or chat in with the team for assistance. 

  Have a great rest of your week. 

  The Traeger Team

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22830397
  
  I am rejecting this response because:
  

  Its obvious that Traeger is making up excuses.

  I keep recorded records of every contract with Traeger recording of all phone calls and printed online contacts etc.

  I have been through this troubleshooting via camera contact while they see the troubleshooting as they walk me through it such as with the yelp setting at 180 shot up to over 400 etc

  I can not stand outside pointing a cell phone camera at the grill while they troubleshoot in the cold, we have done this 2 times and as a 100% disabled vet the cold is a problem for me

  I have not asked for a refund what I asked them for was to replace the part, that I will have to install or

  Refund the price or

  Replace the grill

  I thought or would think Traeger would send the part and I have offered to return the defective part, but all I get is excuses and them making up lies etc

  
  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/27/2025

  Mr. ****** -
  
  The team is more than happy to ship you any parts needed to repair the grill, or if needed a full grill replacement, but we do need to confirm the grill is indeed failing before shipment. We know your time is valuable and want to prevent you taking apart the grill and replacing a part that is not failing and essentially will give you the same cook results.
  
  Our team is happy to ensure you have a working grill, please check in with us at 1-800-TRAEGER or chat in for help.
  
  Enjoy your weekend

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22830397
  
  I am rejecting this response because:

  This has been a total waste of my time, after talking with my Attorney and having my Attorney look at this replies on here from Traeger we have decided to proceed with court actions 

  I had to order the needed parts from ****** and after replacing the parts Traeger refused to replace under the warranty I have the grill working now and the defective parts are now being used as evidence against Traeger as proof they refused to honor the warranty on a new grill

  Traeger now owes me the replacement parts cost and labor
  

  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/27/2025

  Mr. ****** - 

  Per our warranty which can be found here, *******************************************************, we do not cover labor charges. Traeger has offered on multiple occasions to ship any parts needed under warranty, which would mean there is no cost applied to you. 

  If there is anything else we can do to assist you, please give the team a call or chat in. Have a great day. 

  Traeger Team