Complaints

This profile includes complaints for AMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AMC has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AMC

  1954 E Fort Union Blvd Salt Lake City, UT 84121-6800

• 

  AMC

  6667 Wesbury Park Ave Columbus, OH 43235-3978

• 

  Melia Apartment Homes

  3431 Oakdale Ofc San Antonio, TX 78229-2448

• 

  Agave 350

  350 E Congress St Tucson, AZ 85701

• 

  The Park at Ferentino

  8061 Woodscape Dr Charlotte, NC 28212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Wesbury park on October 2022. I had an issue where the apartment complex would not cash my cashier check for a ridiculous reason that led me to go into collections and affect my credit. . It looks months and reaching out to different people to get that resolve. I paid about $400+ more then I owed because I was mis quoted and I still have not received my $400 deposit when I moved in there back in 2016 . When I reached out about this 3 weeks ago I still heard nothing !! I need my refund for the over payment of my last payment to Wesbury park and my $400 deposit back immediately . Am at the point I will go to every social media and friends I know that are Heavy in social media will thousands of followers to complain to Not to live at Wesbury / Dublin square because of their poor business ethics. I will reach out to the news and speak about this too. People need to know how unprofessional and frustrating all this is and the sad thing about it is that it was so simple to resolve. At least communicate with me which they didn't .

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 30, 2022 I moved out of the Crimson point Apartments in Kuna Idaho. Which are managed by AMC. I had a final move out inspection which I recorded where she said the apartment looked fine no further repairs were needed etc. One of them told me that my $99 deposit covered the cleaning fee that was tacked on to any move out. I did not expect a huge bill when I left, but I figured there would be a final bill for utilities. I never got notice of any final bill. Three weeks after I left, I emailed the property manager Maddy asking about a final bill and she said she would notify me once it was processed. I never got a final bill. I logged into the online bill pay they use to check if a final bill would be payable online, and that showed that I had a zero balance. Since I never heard anything I thought it was taken care of, only for me to get a call tonight February 15, 2023 to be told that I have been sent to collections by Crimson point Apartments for not paying my final bill. I have recorded conversations, phone calls that I made, voicemails that I left, and emails that I sent to these people. Maddie tried to say that I must not have put in a forwarding address because they surely sent out my final bill, but I did in fact put out a forwarding address immediately and nothing ever came to me in the mail. She also could have emailed me or called me since she had my info as we had communicated often and this is not a big apartment complex. I went out of my way to find a bill if there was one so that I could pay it if I owed them money after I left, they did nothing to get me a final bill. My understanding is that they have 30 days to send an itemization and outside of that 30 days, they no longer have the legal right to collect money from me. They certainly cannot send me to collections without ever getting me a bill. I want this taken off my account right now and something in writing stating that this account has been closed with no black marks on my credit history.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at eleven pines apartments, and I am on housing choice voucher I pay a portion and housing pays a portion, well the apartment complex gave me a eviction notice of non payment for 1228.93 saying that one of the payments from housing is missing umm I have paid my portion my housing worker gave me proof that housing paid and on top of that the payments have been cashed by the apartment company

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we recently had a problem with the sewage pipe blockage in our unit, which according to the AMC association manager's comment, the blockage was from inside the unit. We brought a plumber twice within a few days, but the pipe blockage was not resolved, the cost was $650 in total. A lot of damage was done to the kitchen.that recently was updated. Finally, it turned out that the pipes were clogged from outside the unit. During this time, our upper floor did not cooperate in any way and disclaims responsibility.
  In fact, our expectations from the association manager and their cooperation have not been met, we have not seen cooperation regarding insurance, nor regarding the timely solution of sewage blockages.
  The AMC association manager neither answer our phone calls nor responded to
  Our messages
  With regard
  ***** ****** 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First thing first, this is NOT a gated community!!! Hate is a strong word and I hate this apartment complex. Today, going to take a shower I notice the water is off. I called the office 3 times and no answer. So I pulled up to the leasing office. Two individuals sitting there doing nothing but the phones ringing off the hook. Not only was the water turned off but they didn’t even notify residents the water would be turned off. I was told 1-2 hours and it is now 9:15pm (I went to the office at 1pm) and still no water on! It’s unbelievable. I had to reach out for an update at 3pm because they damn sure didn’t give one. Not only that, they still haven’t provided an update at 9pm.
  
  Do not move into these apartments!! They are dangerous. Within the last 8 months, my car has been broken into twice and my fiancés vehicle was stolen yesterday! When I called the front office re: stolen vehicle, I received zero empathy, compassion. I asked “where is your empathy for our situation”, I kid you not I received “how far do you want my empathy to go”. That’s a true story. I also asked “do the cameras work? This lady responded I think they do but I don’t know how to work them. It’s laughable at this point. The gates never work. They’re either always up or always broken. The trash is always piled up. If reviews matter to you, do not move into this complex. Run the other way, don’t walk, run. People walk their huge dogs with no leash.
  
  I will be notifying my good friend and City Council Rep, Rayana P*********, making a complaint with BBB, and KC Tenants.
  
  They’re incompetent but it takes zero intellect to have professionalism and care for your residents with common courtesy. They themselves wouldn’t live like this. I would like the water I’ve had to purchase to be reimbursed and if we need to get a hotel.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15 we found mold in our apartment, on 10/17 we were told we had to pay for a mold test out of our own pocket ($268) to leave our lease. The next day after sending the finished mold test I was told they do not reimburse for the testing and neither does their insurance. We moved out 10/25 and still have not received our security deposit 12/12 which is against the law in Arizona; they have 14 business days to send it and we have 60 to approve and we have not received it. Nobody in the company responds to emails, calls or voicemails.

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a piggy back complaint from a complaint I filed 12/7/2022 ID ********. The apartment complex is Alpine Meadows. On-site manager Jennifer A*****. I have uploaded an email sent to all tenants about an increase for the Insurance Waiver fee of $10.00. The fee has been increased to $14.00. Every tenant, even those who do not use the waiver was cc'd, NOT BCC on the email for ALL tenants to see. We all now have access to each other's email. I & other's are very upset this happened. This is NOT the only issue, AMC LLC will add and/or increase fees during a tenants lease term. My understanding is, fees can only be increased/added on rent renewal? Our outside storage use was taken away, they say due to fire hazard, the door has been locked. A tenant accessed the storage space, to find a water meter had been added to the water heater. As it is to this day, our water amount is calculated by some formula they have & divided between units per building. Some residence and other's are not given a monthly "concession discount" this is an amount minus from our monthly rate. For example; if my rent was $1370.00, my concession amount was $100.00, monthly rent paid would be $1270.00. When a prorated rent amount is needed, due to someone moving in mid month or whenever. AMC LLC includes monthly fees added to the rent rate to calculate the prorated amount. I had this happen to my self, when I moved mid month to a new unit. The amount should have been $1370.00, monthly rate, divided by 30 or 31 giving a daily amount of $44.00 per day, X 17 days. I was overcharged, a tax fee, covered parking & locker fee was included in the base amount. I was charged &556.00 for damages & cleaning in my prior unit. $80.00 for cleaning, $50.00 for carpet clean, $20.00 for drip pans & more. Yet, the unit was going to & was renovated. No carpet & new appliances are in the newly renovated units. Instead of giving me a $50.00 credit for carpet cleaning. The fee was changed to "cleaning supplies" . I had resided there from 1/3/2012 to 1/15/2020. The move out inspection only had 3 items damaged & 2 replaced. I agreed with 2. I questioned management, Jennifer & Lindsay H****. The only thing they did is give me a 3-day notice to vacate. I was able to renew without an rent increase.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an annual renewal fee for AMC+ AFTER I canceled my subscription. I attempted to contact the business multiple times and I’m refused a refund. I filed a disput with my bank but this company is robbing people left and right..

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2022 I noticed my standing shower was leaking. I thought it was a curtain error so I wasn’t concerned. Then, in February, I realized the shower floor was cracked and leaking. I put in a work order. Due to the shower having been repaired once before the contractor would not touch it. They suggested getting the whole unit replaced.
  Due to Covid, the new contractor to do the replacement could not come out to replace my shower for a month. Fortunately, I had another shower. Once they came they left holes in the wall of shower and damaged floor boards. Finally, despite the appearance I could use the shower. More time passed, maybe two months, before some of the holes were filled with plaster and drywall, mainly the big ones.
  The property was sold in July. I, since July, have made several phone call request, submitted work orders, and talked to management in person to get the floor boards attached, holes patched, shower head stabilized in the bare hole that it is in, plaster sanded, wall textured and painted, and towel rack reattached. The company claimed a contractor would come to fix it but I got Covid. I canceled the appointment and asked them to call me back to reschedule. This never happened. I stopped by the office and they said they canceled it and would not reschedule a contractor since there were very few maintenance requests ahead of me. They said there were 24 cases in front of me and that they should be working on it in a week by the maintenance staff. That was three weeks ago. I have been patient for nearly a year. I understand it is new management but some of the staff is the same. I need these repairs completed. I pay too much to live here to be in this situation.

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at my bank statement and noticed that I was subscribed to AMC+ since September. I was
  charged for three months. The issue is that I didn't know I was being charged for this service that I don't use. According to my bank statement I was charged around $9 for three months. I called to to receive help for a three month refund and they refused. I mentioned if I could get a refund for the current month and they refused. The email that is in the account is ****************************