ComplaintsforAMC

• Initial Complaint

  05/16/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Relative (Cousin) passed in his apartment at Garden Place Apartment in Mesa Arizona. The cousins (********, ****** and myself) are the only next of kind. I am the only cousin local in Arizona. ******** is listed as emergency contact. We, the family are wanting to retrieve the cremains of his mother from the unit and move his belongs out. My cousin ****** ******** was a tenant at this property. *** unexpectedly passed away late April. My family and I have been navigating the loss along with moving his belongings out of the unit. We have had several communications with Veronica Velasco the property manager with Rosy Pena copied on the correspondence however we have not been successful. The challenge is we have requested an understanding of cost associated with the move out so that my family and I can plan for the cost. This information has not been shared. The request from Veronica is we must sign the indemnification form before proceeding with no further understanding. The property refuses to disclose the cost until after the form is signed holding the signee responsible for an undisclosed amount. We completely understand process and want to comply so that all this can be scheduled however we need to understand what the financial implications are. Our intention is to have a company scheduled to haul his belongs away. And retrieve his mother’s ashes from the unit. We understand there is pet damage to the flooring which Veronica shared and we agree needs to be repaired. *** paid a $1,300 deposit so we are hoping this could be used towards the repairs. We are simply wanting to work together for this move during this difficult time.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I'm renting apartment with cotenant from AMC management and Littleton Colorado, my roommate will not pay his end of the rent and AMC now wants to evict me for not paying his share. I would read every part of the least is very long and parts are civilly illegal as I contend. Parts of the lease agreement are unconscionable or one-sided and state that you cannot have a jury if you file a complaint against them and so on. I Read every last paragraph and word. Just look at all the reviews and better Business bureau and reviews on the AMC management review site which is telling about this company which in my opinion can be very ruthless. Trying to trying to evict a disabled person that did nothing wrong abided by all the lease agreements and addendums, always paud rent on time and utilities on time and never late. Also, I filed numerous complaints that have gone unanswered. Toddlers running around nude outside it 1:30 or so am in the morning I filed complaints with no response..Many other complaints as well as far as as sunit 101 of Ketring Park apartments. Drunk neighbor in 101 encroaching on my boundaries and premises. No response by AMC, Excessive cam fees or maintenance fees for ground work in which ground maintenance has not been taken care of and which we are all paying for. In my opinion upkeep of property is not good. Dog feces all over the place. Residence fail to pick up after their dogs. Ground floor neighbors next to the major entrance way used bed sheets to cover their windows and tore down their blinds. Bed bug issue that was not handled properly by AMC management and I had the tenant suffered severely and suffer to this day. Trying to evict me for doing absolutely nothing. I contend they're going to try to keep my $2,200 deposit. Let's see..

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am writing to file a formal complaint against Willows NC Apartments SPE, LLC, operated by AMC LLC (Apartment Management Consultants, LLC). I initially moved into the apartment complex, located at **** ****** **** *** *** Charlotte, NC 28282, managed by Bell Partners, on 6/26/18. Due to a mold issue that developed an expanded to apartments near mine, I relocated within the complex to **** ****** **** *** *** on 9/17/20. Throughout my tenancy, I consistently renewed my lease, with the understanding that my security deposit, initially $496.50, would be returned upon vacating the property. However, upon interacting with the current management, AMC LLC, I discovered discrepancies in the handling of my security deposit. The amount was decreased to $100 without proper explanation, despite my original lease agreement stating otherwise. When I raised this concern with Tara M., leasing agent, on 4/1/24, I was directed to Michaella B., manager. Despite multiple attempts to communicate via email on April 1, 3, 19, and 23, I received inadequate responses, if any at all. Furthermore, I expressed concerns about my safety due to incidents of violence and gunfire in front of the building. Despite my intention to vacate, I was informed that I would be responsible for the apartment until the end of the lease term. It was particularly distressing to be offered a $500 concession on monthly rent should I choose to renew, despite expressing concerns for my safety. It felt as if management was placing a price on my life. Additionally, I encountered maintenance issues. My last email to Michaella on 4/29 went unanswered, as I advised I was coming in to turn in my keys at the end of the business day, 4/30. I want it to be clear that I left the apartment in pristine condition. As a manager myself, I find this level of disregard for tenant concerns unacceptable and unprofessional. It has been over a month, and no satisfactory resolution has been provided.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The Property Manager at your property, Villas on Rosemeade East called and threatened me with eviction on 4/26/2024, despite me paying my rent. I also returned home on 4/27/2024 with a red “Final Notice of Eviction” posted to my front door. I have a copy of a cashier’s check that I have emailed, texted and personally shown her associates in the front office. When I call the office phone number it goes directly to voicemail and one cannot leave a message because the mailbox is full. I signed a lease that states my base rent is $965.00 but my invoice says I owe over $2,250.00. I have been a resident at this property since 2016 in Apartment 2210. Since then, I have been late once. Please contact them to resolve this expeditiously.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This complaint that I am filing is in regards to a landlord/tenant issue. Our landlord Jamie has been made aware of the infestation, among multiple unresolved issues since we moved in on January 28th, 2024. Our first apartment, ***, had a horrible roach infestation, they were coming out of the drains, electrical sockets and any crevice available. We had to spend our own money to stay in a hotel for two days until they rectified the issue. They moved us into another unit, ****, that has a rat infestation. We have documented pictures and videos of the unprofessionalism along with the uninhabitable environment they have put us in. They were supposed to give us two apartment keys and two mailbox keys when we first moved in. They have only given us one apartment key and none for the mailbox because they have been broken for months. We have continued to pay rent here with all these hazards going on. We have not had a working AC for at least a week and when made away, there was no sense of urgency to fix it and we're currently in Texas heat. The sent a "maintenance" guy that does not even work for the property to seal holes behind the dishwasher and he started a small fire because he did not know what he was doing. I have even reached out to the regional manager over the property with concerns and have not received any kind of response to the situation. There is no 24 hour emergency maintenance for problems. We had live rats running around our apartment and the maintenance did not feel like it was an emergency and proceeded to leave for the day even though we were told he would come back to get rid of the rats. We have not be able to rest comfortably knowing there are rats and who knows what else running around through our walls and in the apartment. Now we believe they are messing with us because we put in our 30 day notice. They never come into our apartment without us being here and they waited till I left to come in here to "work".

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an order online. And they asked for phone number. I place order for glow in the dark ghost buster cup combo it come with 3 candy 2 cups and popcorn. I asked for the cups that I paid for with no empathy or anything they said they did not have. I said well that is why I paid for this combo than than gave me a Ghostbusters goblin only one I ask for the second one since it was 2 cups and he said nope and called a manager. The manager was rude and again with no empath told me I had to pay 20$ for each Ghostbusters cups. Ummm wow why. He said they are 20$ and nothing they can do. I asked since u are out of the glow in dark cups can't u give me other cups like the Ghostbusters man or aquaman nope. I spent alot of money on movie tickets with 6 people and sp3nd alot of money on food and drinks. To be treated like that is sad. I will think twice before watching a movie at AMC.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 16, 2024, my wife and I moved out of our apartment at The Ridge at Blackmore (Ph 3) apartment complex on Blackmore Road in Casper, Wyoming, that is owned by AMC, LLC. Our deposit refund check arrived last week on approximately April 1, 2024. Our original lease at the apartment complex had three occupants on the lease, ******* ******, ***** ******, and my mother ***** ******. We told the leasing office that ***** had moved to California on May 9, 2024, and that subsequently she had passed away. Our deposit refund check in the amount of $1229.46 is made out to ***** ******, ******* ******, and ***** ******. I have been unable to deposit this check, and I talked to the office about it on April 7, 2024, letting them know that I have been unable to deposit it because of the way it is made out, that ***** should not have been on the check, and to please contact AMC, LLC and have it rewritten. They said that this is their policy, to address all refund checks to all the names on a lease, and refused to help me any further. This is an unacceptable business practice and I need help getting my check rewritten and addressed to myself preferably, or if necessary to myself and my wife ***** ******.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved into this property on **** **** ******** ****** thru AMC rentals property.And since then i've had my car stolen three times and poor up keep of the complex. There's dog poop all over the place.And when I complain to the management, they say all they can do is find somebody if we find out who's doing it period after my vehicle had been stolen.In total loss I had to get a new vehicle which was also broken into on christmas eve 2023. When I asked the management if they were going to get any security Cameras or security on the property.Seeing as this is happening to multiple residents living on this property not just myself. They said they were hiring a security team to drive through the complex through the night and it never happened. When I asked about cameras, they told me to get one for myself.It's not in their budget to pay for cameras. From my understanding this A property part of a lawsuit with the attorney general using real page to increase rent. I pay 1960 a month with utilities to live in this small. 2 bedroom apartment that my car is getting vandalized at and I do not feel safe living here. I have children and I am stuck in a lease. And they are not willing to let me leave without charging me over $3000 charge To break my lease. This is an unsafe place to live for way too much money a month.I don't believe the inflation.Is this bad to where I need to pay?Almost $2000 a month to live in this apartment.I truly feel like I'm being ripped off.And the rent is not legit according to the market.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  For about a year strong now, our mail box's have been broke open and mail has been stolen numerous times, at times it takes weeks for the management to "close" the broken mail boxes. not fix the issue. it has happened so many times now.. Management and staff are hardly on sight, they keep a "out for lunch" sigh posted on their door for hours. They never answer their phones, and are un-helpful when we do finally get them. I'm sure their is mold in our building as the ceiling has black dots starting to grow in our bathrooms and in my kids room. we have a crazy pest and bug problem. Their is trash and all types of filth around the property, and none of the maintenance do their jobs half the time. This is becoming a bad living situation, I'm just trying to get some sort of outside help to get these people to actually do their jobs as we pay 1,400 a month for this type of "shitty" living. My front door is so loose, it literally can be wiggled back and forth that the bolt lock will undo and the door will be open. iv mentioned all these issue to management and iv been here 2 years now and not a single thing has been done about any of my issues. Some apartments have no hot water, their a/c hasn't been working and i feel for those people. they don't know where to make a complaint so I'm here in hopes to get someone's attention to look into this complex and hopefully get something done about it.....

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am currently a resident at the apartment complex, The Falls at Westover Hills. We are not happy with the complex. They market themselves as a luxury apt to get away with upping their prices, but it is anything but "luxury." We have paid our rent on time every month for the past 2 years, yet we don't have access to any amenities that were marketed to us: -There is no sense of security; the gates are always broken and left open. An obscene amount of vehicles have been stolen and broken into due to this. -The gym has been under repair for well over a year now, with the management team constantly giving us the run around and excuses as to when it will be fixed--the equipment is broken, and at one point the AC was out for weeks, which is a health hazard for those working out in this Texas heat. -The pool is constantly broken. This past summer we were only able to use the pool twice. We have been given multiple excuses like its broken or it needs to be cleaned, but then they wait weeks to clean it. -The laundry room has multiple broken machines. We continue to reach out to staff and we get the run around with no effort to fix the issues. They play the blame game on each other and the property managers.

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