Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,665 total complaints in the last 3 years.
- 3,107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Vivint to cancel my service after 10+ years, and I'm not on a contract. My card on file recently expired and was no longer on auto pay. I called in Oct to cancel and was disconnected but believed my service was being cancelled. I received another notice that my payment wasn't made, so I called again last night (11/24/25) to reiterate my desire to cancel. I was told I needed to pay a balance of $57.89 (2 months) before they would process my request. She tried to upsell me for over 30 minutes, despite being told repeatedly that I only wanted to hear that my service was being cancelled. She refused my request to speak to a supervisor multiple times, stating they were on another call. I told the representative that I would continue to hold until a supervisor was available. The representative told me that the supervisor would tell me the same thing. I told her again, that I would wait to hear it from a supervisor. Finally, she told me that her supervisor had offered a credit of $25, and it would take 24-48 hours to process (I never spoke to a supervisor myself). Once processed, I am expected to pay the remaining $32.89 and call back to complete cancellation. After 45+ minutes on the call, I agreed. Upon further consideration, I am not in agreement. Their service changed from 3G to 5G months ago. My service was not switched, and therefore my "service" has not been active since, meaning I haven't been connected to their services. Despite this, I have paid my bill. The least they can do is cancel my service as requested and waive the $57.89 fee in lieu of this situation. It should not take 45 minutes to cancel, I should not have to state more than once, maybe twice that I don't want to hear any offers. I had to state my intent no less than 20 times, to the point of extreme frustration. I had planned on potentially coming back to Vivint down the road, but this experience has ensured I will never do business with them again, nor will I recommend them to anyone.
Business Response
Date: 11/25/2025
11/25/2025
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Ms. ***** and appreciates the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 11/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24192095, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:11/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried Numerous times to cancel monitoring service between The cancel oct 14 and Nov 14th they refuse to let me give my 30 day notice when i wanted to give it to cancel my derive in conjunction with my home selling they wanted me to move service which i decided against. I owe no money on equipment and they said if i give the notice that my service would be effective immedicity vice 30 days then when i called on the day i wanted officially turned off they said i still had to pay a final months worth of service even though i don’t have access to the program.Business Response
Date: 11/25/2025
November 25 2025
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by ****** ******** and appreciates the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 11/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24184396, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:11/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two door to door salesmen came to home and provided information on a Vivint home system that was already installed in the apartment that I just moved into. After speaking with them I was interested in the service based off the 50.00 to 55.00 monthly bill they stated I would receive. After the first month I was billed nearly 70.00 for the service which was out of my budget. I called the customer service line to cancel my service and the representative tried to upsale me to the point to where it became harassing. For 20 minutes he tried to upsale me instead of doing what I stated at the beginning of the call. After letting him know that my experience with him was terrible and that I would be filing a complaint he then told me that the only way to cancel my service was to pay the bill in full. I was very frustrated at that point because there was no need to try to upsale me for 20 minutes when he could've provided that information from the beginning. The way this company handles business is completely unacceptable and I would like to pay the price that was quoted initially back in September.Business Response
Date: 11/22/2025
11/22/25
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: 24176913
Complainant: ****** *******
Vivint Account #: A-********
Date of Agreement: 9/13/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ******, and a resolution has been agreed upon. At this time, Vivint has agreed to apply a credit in the amount of $15.00 for the next 12-months and cover the balance in the amount of $79.12. Ms. ******* may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 11/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24176913, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:11/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Vivint salesperson *** ***** showed up at my home on 18th march 2025 to offer me their product. I informed him I already had services with Wilco but I insisted to buy me out of my contract and match everything I had with Wilco 100%. I agreed to try it out for 30 days. When the installation guy showed up he only installed a few devices and did not match what I had with Wilco. I called a few times and they agreed to send another technician to finish the installation and match what I had. The opened a line of credit with Fortiva to pay for my equipments which was fine but when they sent the second technician to opened another line of credit for the rest of the equipments the second technician to to install without my consent so now I’m pay double for equipment. The sales person *** ***** has blocked me and Vivint customer service will not help me until I call them on a three way call with the sales person. They also told me they will suspend my payment for three months while I try to reach the sales representative. My Vivint bill has been doubled from $42 to $73 a month and also charging me $42 twice with Fortiva because now I have two lines of credit. I’m completely dissatisfied and I want them to correct the account or cancel my services so I can go back to my previous security service. I feel like I was solicited and lied to and I want somebody to be accountable for this inconvenience they have caused me. The sales representative ***s number is ** ***** *********Business Response
Date: 11/20/2025
11/20/2025
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Mr. ******* and appreciates the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 11/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24171170, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:11/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the first week of September, I called to cancel my service after 7 years due to cost and no service on and off. I did contact support and was told I had to buy new equipment. I was told it would take up to 30 days to cancel service. On September 30th I no longer could access the Vivint app, all my cameras were "OFF LINE" no service at all. I just received a bill and am being charged for service from October 23 to November 2. I've been on auto pay for 7 years never late. I shouldn't have to pay for something I don't have.Business Response
Date: 11/24/2025
November 24, 2025
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Ms. ******** and appreciates the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 11/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24168853, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called them today to close account on 11/17/2025. We were told it takes 30 days to close down account. The account and equipment billing is up to date. We have moved equipment is staying with the home. We no longer are using it. And new tenant would like to use the service but cannot since it takes 30 days to shut down account. We spoke with vivent to transfer account but was advised if the new tenant does not take an account with them within 5 business days we would continue to be charged for the account that we no longer are using or have a need to use. Our request for the account to be shut down we are advised will take until December 17th. This is ridiculous. The new tenant was willing to take an account with them and would want it now since they are a young couple with a baby and the husband works nights. The family would be home alone and with no security. Equipment cost us over 2500.00 dollars. And is there to be used. You would think vivient would want to have a new client. But we cannot afford to continue to pay this fee since we no longer live there. Nor do we need to bring the equipment to our new home since we live in a secured building now with 24 hour care. Please resolve this issue and be sure they are not charging ingredients us for any future services. Thank you for you help on this matter.Business Response
Date: 11/18/2025
11/18/25
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* ******
Vivint Account #: A-********
Date of Agreement: 6/20/2023
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******, and a resolution has been agreed upon. At this time, Vivint has agreed to expedite the cancellation of Mr. ******'s Vivint account. Mr. ****** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:11/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Vivint a couple months ago to cancel due to the equipment being faulty on a regular basis. I was talked into a 60 month contract at a reduced price with a promise that the equipment issue would be resolved. I asked before agreeing that if the equipment continues to be faulty if I could call back and cancel and I was told yes. I called back and they have refused to cancel and said that if I want to I would have to pay an early termination fee of over $1000.Business Response
Date: 11/18/2025
November 18, 2025
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 11/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24157422, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Me and my friend have had Vivint since I moved in with him December of 2024 and there's been a problem since we moved and switched services from our old house to our new house. They sent a technician to uninstall the equipment from the old house and were "too busy" to put it up at the new house same day. They scheduled it out for 3 weeks, I couldn't make the date so they had to push it out another 3 weeks so i was paying for service I couldn't use. Then the technician comes to install my equipment at the new house and says stuff is missing from the old house and basically said I was responsible. I let it be, called them to get it squared away or to cancel services because I am not paying for your employees mistake. On that call they were trying to get me to stay and offered to give me the missing equipment for free and was trying to get me to agree to a contract. I was very adamant about NOT signing any contract since we paid off the equipment and were month to month and now they're saying I signed a contract for 36 months for no reason. They are scandalous and not holding themselves accountable and just putting people in contracts. I wasn't even the account holder just an authorized party on the account so I technically couldn't have agreed to anything on behalf of someone else and they won't fix it.Business Response
Date: 11/18/2025
November 18, 2025
Better Business Bureau of Utah 3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Mr. ****** and appreciates the opportunity to respond.
We have contacted Mr. ******, and are actively working with him towards a resolution.
If he has any questions or concerns, he may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:11/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/29/2024, I signed up for Vivint after the sales rep told me all the equipment was 100% free due to a neighborhood promotion and that I would "never have to pay for the equipment." I clarified this multiple times, and he repeated that I was only signing up for the subscription service.
Three days later, I attempted to cancel within the legal cooling-off period, but instead of canceling Vivint pressured me into staying by lowering my monthly rate. Later, Vivint told me I had a 30-day cancellation extension. I was told to contact the sales rep. When I did, he told me he had to get a manager involved and he stopped responding after that.Vivint refused to honor the extension afterward.
Shorlty after installation, I learned I had been placed in a financing contract with Fortiva for nearly $4,000. which I never knowingly agreed to. I was never told any equipment financing existed, nor was the loan verbally disclosed. I believe I was signing for service only, exactly as the rep told me.
This contract was obtained through misrepresentation and deceptive sales practices. I am requesting cancellation of my Vivint contract, cancellation of the Fortiva equipment financing, removal of charges, and refund of service fees paid under false information.Business Response
Date: 11/17/2025
Vivint Account #: S-********
Case #: CA-*********
??????? ?
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
In the complaint, Ms. ***** requested cancellation within the Right of Rescission, citing false information regarding equipment charges and an unauthorized contract extension.
Vivint’s records show that Ms. ***** called on 9/02 and 9/04 to cancel due to high charges but accepted a $25 monthly discount for 12 months, agreeing to a contract extension. The pre-install survey, sent exclusively to Ms. *****, indicates she acknowledged that the contract included all discussed terms, including the Fortiva line of credit, and no additional promises were made.
A Vivint representative attempted to reach Ms. ***** via phone and email to assist with this matter. After reviewing the account, Vivint presented several resolution options, which Ms. ***** declined, choosing instead to proceed with legal/FDIC action.
1-Adjust the monthly base rate to $19.99 (excluding taxes and fees) and schedule a technician to fix any malfunctioning equipment at no cost.
2-Apply a $10 recurring credit until the expiration of the current contract, reducing monthly billing to approximately $27.14.
3-Proceed with cancellation under two options:
-Pay off the equipment in full and have early termination fees waived, or
-Pay an early termination fee of $948.15 and continue paying the Fortiva line of credit.
Vivint provided our Legal Team’s email address ([email protected]) for further assistance. This matter is considered resolved, and the case is closed.
Ms. ***** may contact Vivint’s representative with any questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 3401 Ashton Blvd, Lehi, UT 84043?, or fax number: (801) 765-5759, Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive ResolutionsCustomer Answer
Date: 11/18/2025
Complaint: 24154757
I am rejecting this response because:Vivint’s statement does not address the core issues raised in my complaint. My concerns are not about monthly pricing or partial discounts. They involve deceptive sales practices, misrepresentation, and violations of my consumer rights, which their response does not acknowledge or correct.
Specifically:
I was misled by a door-to-door sales representative.
I was told the equipment was free and that the contract I signed was only for the monthly subscription—not a multi-thousand-dollar Fortiva line of credit or a financing agreement. I was not informed that my credit would be pulled or that I was being enrolled in an equipment loan.
My legal cooling-off rights were violated.
I attempted to cancel within the required period and was repeatedly prevented from doing so. Vivint’s own recorded customer service calls show that I was denied cancellation and given contradictory instructions that caused the cancellation window to expire.
The contract extension was not authorized or knowingly agreed to.
The extension occurred after the deceptive sales interaction and during continued pressure through customer service calls.
Vivint’s “resolution options” do not address the underlying issue:
I was enrolled in financing and a contract through misleading and illegal sales practices.
Offering small discounts or asking me to pay off equipment I never knowingly agreed to finance is not a resolution.
I have recorded calls documenting these issues, including the denial of my cancellation rights and multiple misleading statements.
For these reasons, I cannot accept Vivint’s response.
This matter is currently under review with the FDIC, and I will continue through that process.
Sincerely,
****** *****Business Response
Date: 11/24/2025
Vivint Account #: S-********
Case #: CA-*********
??????? ?
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
In the complaint, Ms. ***** requested a Right of Rescission cancellation, citing that she was misled by a sales representative.
A Vivint representative reached out to Ms. ***** via phone and email to assist with this matter. After reviewing the account, Vivint offered the following resolution, which Ms. ***** declined and instead chose to proceed with the FDIC:
1-Adjust the monthly base rate to $19.99 (excluding taxes and fees) and schedule a technician visit to repair any malfunctioning equipment at no cost.
2-Apply a $10 recurring credit until the expiration of the current contract, reducing monthly billing to approximately $27.14.
3-Proceed with cancellation under two options:
-Pay off the equipment in full and have early termination fees waived, or
-Pay an early termination fee of $948.15 and continue paying the Fortiva line of credit.
Vivint then provided the following email address ([email protected]) for Ms. *****’ legal team/FDIC to coordinate further assistance with Vivint's Legal Team.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 3401 Ashton Blvd, Lehi, UT 84043?, or fax number: (801) 765-5759, Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive ResolutionsCustomer Answer
Date: 11/24/2025
Complaint: 24154757
I am rejecting this response because:
Vivint’s response is not acceptable.
I am not negotiating partial credits, discounts, or modified rates. All communication from Vivint regarding this matter must occur directly with the FDIC and the Indiana Attorney General’s Consumer Protection Division. This matter is already under investigation with those agencies.
Vivint’s summary does not accurately reflect the circumstances of this account nor the misleading sales practices used. I decline all offered “save” options and reiterate that this issue is no longer handled between myself and Vivint directly.
All further communication must be in writing and directed to the agencies already involved.
Sincerely,
****** *****Initial Complaint
Date:11/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received the service free for three years through a solar installation. Prior to the three year expiration, I contacted the company in August 2025 to discontinue the service. I was offered different offers, which I refused. In October 25, I noticed there was a charge from this company on my banking account. I called Vivint to ask why my account was charged when this service should have been canceled. They continued to put me on hold and then get back on the phone to make an offer that I refused.Business Response
Date: 11/18/2025
November 18, 2025
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
To Whom It May Concern:
Vivint has reviewed the information provided by Ms. ********** and appreciate the opportunity to respond.
We have contacted them, and a resolution has been agreed upon at this time.
If they have any questions or concerns, they may contact Vivint’s representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive Resolutions
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.