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Business Profile

Windows

Performance Windows
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Performance Windows's headquarters and its corporate-owned locations. To view all corporate locations, see

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Performance Windows has 11 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/19/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1, 2023, A solicitor working for Performance Windows told us they were looking for "advertising homes" and we agreed to set up an appointment with their marketing director, *************************** the next day (August 2, 2023). He seemed knowledgeable and genuine and the product (Alside Windows) seemed like a quality products. He told us that this project would be in the $60,000 range from a competitor, but since we were an advertising house they would cover labor and give us another discount on top of that in exchange for a good review, the right to use our before and after photos and address on flyers, and the sign in front of our house for 60 days. The "advertising house" price would therefore be: $28,790, but we had to give a hard answer immediately. My wife and I were given about five minutes to discuss, we had no way to get a competing quote, but trusting the salesman was honest, I thought this was a good opportunity to get our windows replaced at a discount. We wound up entering into the contract for the stated amount, half to be paid up front and half at completion, and financed for 132 months with Synchrony Bank.A week passed by and I started receiving more door to door solicitors with almost identical sales pitches to Performance Windows (for other services), which caused me to see the dishonest nature of the sales pitch. Specifically, they claim that your house can be an "Advertising House" for a discount but for limited time and claim to have serviced nearby neighbors, all of which I believe are complete fabrications.On August 18, 2023, I decided to get another quote for the same windows which came in at a little under $18,000. I decided to call performance windows and ask if I could be removed from my contract and they informed me that the windows were already being custom built and it was unlikely.I'd like to report them for the dishonest sales tactic and hope to escape my contract on the ground of fraud or misrepresentation.

      Business Response

      Date: 04/29/2024

      ******************** signed a contract on August 8, 2023.  He did call and speak to our Market Manager, *************************** about the contract.  We were not able to verify that the window that he was quoted "$18,000" was the same as what we sell, therefore, it is unknown if this is a true comparison.  Regardless, on 8/20/2023, we cancelled the windows contract for ******************** and refunded his down payment that he had financed with Synchrony Financial.  

      Customer Answer

      Date: 04/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

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