Business Profile

Windows

Performance Windows

Complaints

This profile includes complaints for Performance Windows's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

15 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The PROBLEM is that the door to door salesman are pushy, rude, and intrusive. They have approached multiple times over the years, and blatantly ignore "No Soliciting" signs or requests. I'm currently waiting on back surgery and movement is extremely difficult. I was sitting in my garage today on a very important phone call and when they approached, I told them "We're not interested" and tried to go back to my phone call. That simple instruction and my three "No soliciting" signs were not honored and they continued a sales pitch - I HAD TO TELL THEM 5 TIMES TO LEAVE MY PROPERTY. I had to physically get up to walk through my garage - in a ton of pain - and confront them further, ordering them to leave and that they were extremely disrespectful by not leaving when asked. I have now gotten MULTIPLE people in my neighborhood describing the exact same actions by the same representatives as well as other representatives from this company. Our entire neighborhood is exploring legal action against the company for this, and there is a ton of evidence on video and photos that back it up. I've told them that the next time it happens I will ask them one time and on the 2nd sales attempt, I'm calling the police, reporting an intruder and giving them physical descriptions as well as video of the interactions. Looking at the reviews I'd say there are a LARGE number of people who would be interested in a class action lawsuit for harassment, and that's literally not a joke.
Business Response
Date: 06/12/2025
Mr. ******, thank you for bringing this to our attention. Our sales representatives are trained to respect no soliciting signs. We will make sure that the team is retrained on our company policies.
Customer Answer
Date: 06/12/2025

Complaint: 23455448

I am rejecting this response because:
Not only are there multiple reports throughout your own website's reviews for this to be a true statement, yesterday alone brought at least TEN reports of this being the MO of your salesforce not only now but in past excursions into the Wells Branch area, many of them with Ring doorbell recordings. Our neighborhood is officially looking into how to coordinate for legal harrassment issues. I will forward not only the online responses within our neighborhood group of over 1800 people, but I will also ask those who have it on recordings to forward those videos to me for sharing to you. There is not a single case of responders saying anything OTHER than "they completely disregarded our No soliciting signs. You can even see it on [said] Ring video." In my case, I have no less than THREE - one at my doorbell, one at the porch entry, and one that is eye level to the door. It is easy to write that they are trained to respect no soliciting signs, the reality is that they don't, instead using the phrase "Oh, we didn't notice them." You have people who have small children sleeping, dogs that do not need to be disturbed, and people who sleep during the day as well as people with mobility issues, such as myself, that do not appreciate the blatant disregard of the No Soliciting signs when posted, and your staff is lying to you if they tell you they are respecting those.

Sincerely,

***** ******
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our windows were put in January 9, 2025, we paid $22,000 in cash upfront. We had a total of 13 windows replaced. Two of the windows do not lock at all and six windows do not come out of the frame for cleaning purposes. Weve tried to communicate with the owner to have these repairs fixed. Being that this is March 23 of 2025 we still havent received a finished job. My wife has spoken to ****, the owner, and they did not come to a solution. **** did say he would fix one of the windows that does not lock and he is not responsible for the other windows. We just want what we paid for and that would be a complete job done well.
Business Response
Date: 05/08/2025
******* and ****** ***** had 13 windows installed at their home on 1/9/2025.

Recently, the ****** stated that one of the windows didnt lock, and that they were disappointed that the two-lite slide windows did not have the easy clean feature that our double hung windows have.

We assessed the unlockable window and confirmed there was a problem with the window sashes that needed to be addressed by our installers. Two new sashes were ordered and installed on 5/7/2025.

To address the cleaning function, we demonstrated how the sashes get removed for cleaning purposes and the homeowners expressed disappointment that the sliders dont operate the same way as our double hung windows do. The lack of an easy clean feature on the windows in question, was discussed during the sales meeting.
Customer Answer
Date: 05/19/2025

Complaint: 23108766

I am rejecting this response because:

Yes, we received a message from Performance Windows, but he still has not fixed all the windows that he needs to address.
**** Moore

Sincerely,

******* *****
Business Response
Date: 05/28/2025
As stated in the last communication, we repaired the issues identified by the customer (window didnt lock and we replaced two sashes and corrected the issues). This occurred on 5/7/2025.
Customer Answer
Date: 06/05/2025

Complaint: 23108766

I am rejecting this response because:
This problem has not been resolved, we have not heard anything from them. That makes us believe that they are going to fix the problem. Please help us if you can because I dont think they are going to keep their word to you about fixing the issue.

Sincerely,

******* *****
Business Response
Date: 06/09/2025
We were told about a window that would not lock, we responded by ordering two sashes and fixing the issue. We were told Mr. ***** was unhappy that the windows type that he ordered did not have an "Easy Clean" feature. We explained and demonstrated how he could clean the windows he ordered. His new response alludes to other issues that we have not addressed, but he does not address them in here.
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had 14 windows installed by Performance Windows back in May of 2024 and they pulled a building permit and completed the job back in May 2024. There are missing screws in the windows and they have never been inspected in order to close the building permit. I can not sell my house until this permit is closed. I have called the company numerous times and have had no results. I am considering suing them for breach of contract.
Business Response
Date: 03/19/2025
Thank you for bringing this matter to our attention. Mr. ********* is correct that his permit should have been closed by now. We have talked to the County and have now called Mr. ********* twice in order to schedule a final inspection so we can close the permit. Once we get this done, we can close it out. We appreciate Mr. *********'s patience.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
company very unprofessional left me with plywood for a window been two weeks haven't heard back from them. not happy with living room window looks unfinished. cracks all around window as well they cracked the frame of the window.
Business Response
Date: 03/04/2025
Thank you for reaching out with your concerns. Our local **** ***** *********, has reached out to you and has updated you on the window on order. Also, once that window arrives, our install team can address your other issues.
Thank you!
Initial Complaint
Date:02/04/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a door to door sales man named ******* knock on my door. I kindly said we were not interested and said please to respect my no soliciting sign. He then argued legally he doesnt have to listen to the sign. I said youre right but Im still not interested. He then continued to yell and put his door in my door frame preventing me shutting the door. He yelled at me that I am being financially dumb because he is trying to help. He then called me names using derogatory terms ****** he was very rude and when I threatened to call the cops he finally left. But when leaving he spit on my walk way. I am not trying to do anything but get this company fined for this or this guy terminated.
Business Response
Date: 02/04/2025
Thank you for bringing this matter to our attention. We only have on representative in ******* name *******. Unfortunately, he never uses that name, he goes by Cam. I spoke to him about this interaction and he denies its occurrence. He has never received any complaint with our company.
I did use this opportunity to do a No Soliciting sign refresher training.
***** ********
Initial Complaint
Date:02/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One of Performance windows "marketing team" came to my house today. We have a clear NO SOLICITING sign and despite this, he approached my fiance to begin trying to sell her windows. She was on the phone and working, she tried to point this out to him, but he kept talking over her. She tried to politely say no, but he kept insisting he should come inside and measure. He kept highly pressuring my fiance to let him in the house while she was alone! Finally he just said "he would come back later" and left. He did come back later, but fortunately I was home this time. He tried lying to me saying "your fiance scheduled an appointment for me to measure for windows" again trying to gain entry into our house! I know this to be false since the whole thing is on camera. At this point I was livid and told him we had no appointment and pointed out the NO SOLICITING sign right in front of him. His response was "im not soliciting I am part of the marketing team" I asked him where is permit was and he said "he didn't need one" which is a complete lie in Fort Worth. This company is using high pressure and downright aggressive tactics to try and gain entry into peoples houses.
Business Response
Date: 02/03/2025
Thank you for bringing this matter to our attention. We take customer interactions very seriously as well as no Soliciting signs. After speaking with our salesperson involved in this complaint, his interaction was very different than Mr. ******* is alleging. Please have Mr. ******* provide video evidence of misconduct for verification and potential re-training of sales staff. We will also re-train local reps about contacting homes with no soliciting signs.
Thank you!
***** ********
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my frustration regarding a recent door-to-door solicitation by one of their representatives at my home on 12/10/24. Despite having a prominently displayed "No Soliciting" sign, their representative disregarded this clear request and knocked on my door.The purpose of a "No Soliciting" sign is to ensure privacy and prevent unsolicited interruptions. By ignoring this sign, their representative not only disrespected my wishes but also demonstrated a lack of regard for professional and ethical standards.I value my privacy and expect companies to honor these boundaries. I urge the company to better train their employees to recognize and respect "No Soliciting" signs in the future. Additionally, I request that you confirm that they have addressed this issue and ensure it does not happen again.
Business Response
Date: 12/12/2024
Thank you for bringing this matter to our attention. We take No Soliciting signs from our potential customers at each door we knock very seriously. We have enacted a retrain to our knocking staff and addressed and trained on doors that have a No Soliciting signs.
Again, thank you for alerting us to this issue.
***** ********
Initial Complaint
Date:07/31/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/31/24 - Austin **** to door salesman for Performance Windows claimed to be a 'marketing rep, not here to sell me anything', then proceeded into a sales pitch.First, I have a very clear "No Soliciting" sign on my front door that was ignored.Second, the "not a salesman" then mentioned a "positive review" as requirement for extra discounts on the work to be done.Ignoring a No Soliciting sign (even doing so by disguising the purpose of the solicitation) and an exchange of discounts for a positive review, if not illegal, are certainly on the edge of legality.
Business Response
Date: 08/01/2024
The big issue here is that the Marketing Rep, who sets appointments for Salesman, ignored the "No Soliciting" sign. We train them to be attentive to homeowners who wish to not have any solicitation. Since, I dont know the specific Rep, I will have our ************* review procedures with their staff. As far as discounts for positive reviews. This Rep is an appt setter. His/Her job is to generate interest in the product. To say we give discounts only based on positive reviews was a misstatement that will be corrected. Rest assured, that person is not a salesperson, merely generating interest in and setting up appointments.
We appreciate you feedback and will continue to train staff.
Customer Answer
Date: 08/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************
Initial Complaint
Date:07/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased windows October 2023. One of the windows doesnt fully close or lock. Two of the windows are uneven. One of the screens were missing. When Performance Windows finally ordered a new window (only one) it sat in a warehouse until finally discovered. They didnt call to schedule. They just stopped by one day unannounced and not scheduled. When it was finally installed, it was the wrong size. We were advised it was not measured correctly for a second time. So that window still wont close all the way or lock. They knew nothing about the uneven windows. They replaced the screen with one the wrong size (has gaps). That was on May 22nd. As of today, July 5th, I have had no response or communication from Performance Windows and have no idea when they will fix our issues.
Business Response
Date: 07/08/2024
On July 8, 2024, Performance Windows local **** ******** called and spoke with ******. They discussed the issues that ************** report to the BBB. Those issues were documented and now a schedule is being created to address these. We will involve our install team to assist with the fixes. ************** expressed his appreciation for a quick response. While there is no set timeline on these fixes, ******* and ************** will continue to communicate until all of these issues are resolved.
Customer Answer
Date: 07/08/2024

Complaint: 21947686

I am rejecting this response because:

I have been given the well be in touch response before. I will not consider this matter closed until the windows are fixed and completed.
Sincerely,

***********************
Business Response
Date: 07/08/2024
I totally understand. Just wanted it documented that we are in contact with ************** and will work to fix these issues that he has identified.
Customer Answer
Date: 07/08/2024

Complaint: 21947686

I am rejecting this response because:

I am in communication with a representative from the company but as stated earlier, I do not want this case closed out until the work has been completed.
Sincerely,

***********************
Business Response
Date: 07/24/2024
We have been in contact with our installer about ************** issues. In an attempt to provide the best response to **************' issues, we have asked the leading install expert with our install company to meet with **************. He will be in ************ after 7/25/24. When he arrives, he will contact and set a date and time to address the issues.
Customer Answer
Date: 07/29/2024

Complaint: 21947686

I am rejecting this response because:

I will not consider this matter closed until our windows are fixed and looking/working properly.

Sincerely,

***********************
Initial Complaint
Date:04/30/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My front door is clearly labeled with two "No soliciting" signs. Despite these signs, a representative from this company rang my doorbell today, 2024-04-30, around 11:20 AM. I confirmed that the representative is able to read, and confirmed that he had read these signs. I closed my door and he continued to talk to me through the door, so I opened the door and said "do not come back". He then assented and left the property.Those signs are there for a reason; I work from home, and this interaction took me out of an important meeting.
Business Response
Date: 04/30/2024
We appreciate this concern being brought to our attention. We have identified the individual who knocked on **************' door and will re-train them on knocking on doors with No Soliciting signs. Furthermore, we have marked **************' home as "DO NOT KNOCK" to alert all of our contractors to not knock on his door in the future.

Customer Answer
Date: 04/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.

Sincerely,

***************

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