Complaints

This profile includes complaints for Performance Windows's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Performance Windows

  2100 W Pleasant Grove Blvd Ste 250 Pleasant Grove, UT 84062-3328

  
• 

  Performance Windows

  459 N 300 W Ste 12 Kaysville, UT 84037-4204

  
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  Performance Windows

  416 N Main St Ste 231 Euless, TX 76039

  
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  Performance Windows

  14531 FM 529 Rd Houston, TX 77095

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  Performance Windows

  1107 S Gilbert Rd Ste 215 Mesa, AZ 85204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 23455448
  
  
  
  I am rejecting this response because:

  Not only are there multiple reports throughout your own website's reviews for this to be a true statement, yesterday alone brought at least TEN reports of this being the MO of your salesforce not only now but in past excursions into the Wells Branch area, many of them with Ring doorbell recordings.  Our neighborhood is officially looking into how to coordinate for legal harrassment issues.   I will forward not only the online responses within our neighborhood group of over 1800 people, but I will also ask those who have it on recordings to forward those videos to me for sharing to you.  There is not a single case of responders saying anything OTHER than "they completely disregarded our No soliciting signs.  You can even see it on [said] Ring video."  In my case, I have no less than THREE - one at my doorbell, one at the porch entry, and one that is eye level to the door.  It is easy to write that they are trained to respect no soliciting signs, the reality is that they don't, instead using the phrase "Oh, we didn't notice them."  You have people who have small children sleeping, dogs that do not need to be disturbed, and people who sleep during the day as well as people with mobility issues, such as myself, that do not appreciate the blatant disregard of the No Soliciting signs when posted, and your staff is lying to you if they tell you they are respecting those.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  ion against the company for this, and there is a ton of evidence on video and photos that back it up. I've told them that the next time it happens I will ask them one time and on the 2nd sales attempt, I'm calling the police, reporting an intruder and giving them physical descriptions as well as video of the interactions. Looking at the reviews I'd say there are a LARGE number of people who would be interested in a class action lawsuit for harassment, and that's literally not a joke.

  Business Response

  Date: 06/12/2025

  Mr. ******, thank you for bringing this to our attention.  Our sales representatives are trained to respect no soliciting signs.  We will make sure that the team is retrained on our company policies.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23108766
  
  I am rejecting this response because:

   

  Yes, we received a message from Performance Windows, but he still has not fixed all the windows that he needs to address.

  **** Moore 

  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/08/2025

  ******* and ****** ***** had 13 windows installed at their home on 1/9/2025.
  
  Recently, the ****** stated that one of the windows didnt lock, and that they were disappointed that the two-lite slide windows did not have the easy clean feature that our double hung windows have. 
  
  We assessed the unlockable window and confirmed there was a problem with the window sashes that needed to be addressed by our installers. Two new sashes were ordered and installed on 5/7/2025. 
  
  To address the cleaning function, we demonstrated how the sashes get removed for cleaning purposes and the homeowners expressed disappointment that the sliders dont operate the same way as our double hung windows do.  The lack of an easy clean feature on the windows in question, was discussed during the sales meeting.

  Business Response

  Date: 05/28/2025

  As stated in the last communication, we repaired the issues identified by the customer (window didnt lock and we replaced two sashes and corrected the issues).  This occurred on 5/7/2025.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23108766
  
  I am rejecting this response because:
  

  This problem has not been resolved, we have not heard anything from them. That makes us believe that they are going to fix the problem. Please help us if you can because I dont think they are going to keep their word to you about fixing the issue.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/09/2025

  We were told about a window that would not lock, we responded by ordering two sashes and fixing the issue.  We were told Mr. ***** was unhappy that the windows type that he ordered did not have an "Easy Clean" feature.  We explained and demonstrated how he could clean the windows he ordered.  His new response alludes to other issues that we have not addressed, but he does not address them in here. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 14 windows installed by Performance Windows back in May of 2024 and they pulled a building permit and completed the job back in May 2024. There are missing screws in the windows and they have never been inspected in order to close the building permit. I can not sell my house until this permit is closed. I have called the company numerous times and have had no results. I am considering suing them for breach of contract.

  Business Response

  Date: 03/19/2025

  Thank you for bringing this matter to our attention.  Mr. ********* is correct that his permit should have been closed by now.  We have talked to the County and have now called Mr. ********* twice in order to schedule a final inspection so we can close the permit.  Once we get this done, we can close it out.  We appreciate Mr. *********'s patience.

   

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company very unprofessional left me with plywood for a window been two weeks haven't heard back from them. not happy with living room window looks unfinished. cracks all around window as well they cracked the frame of the window.

  Business Response

  Date: 03/04/2025

  Thank you for reaching out with your concerns.  Our local **** ***** *********, has reached out to you and has updated you on the window on order.  Also, once that window arrives, our install team can address your other issues.

  Thank you!

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a door to door sales man named ******* knock on my door. I kindly said we were not interested and said please to respect my no soliciting sign. He then argued legally he doesnt have to listen to the sign. I said youre right but Im still not interested. He then continued to yell and put his door in my door frame preventing me shutting the door. He yelled at me that I am being financially dumb because he is trying to help. He then called me names using derogatory terms ****** he was very rude and when I threatened to call the cops he finally left. But when leaving he spit on my walk way. I am not trying to do anything but get this company fined for this or this guy terminated.

  Business Response

  Date: 02/04/2025

  Thank you for bringing this matter to our attention.  We only have on representative in ******* name *******.  Unfortunately, he never uses that name, he goes by Cam.  I spoke to him about this interaction and he denies its occurrence.  He has never received any complaint with our company. 

  I did use this opportunity to do a No Soliciting sign refresher training.

  ***** ********

• Initial Complaint

  Date:02/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of Performance windows "marketing team" came to my house today. We have a clear NO SOLICITING sign and despite this, he approached my fiance to begin trying to sell her windows. She was on the phone and working, she tried to point this out to him, but he kept talking over her. She tried to politely say no, but he kept insisting he should come inside and measure. He kept highly pressuring my fiance to let him in the house while she was alone! Finally he just said "he would come back later" and left. He did come back later, but fortunately I was home this time. He tried lying to me saying "your fiance scheduled an appointment for me to measure for windows" again trying to gain entry into our house! I know this to be false since the whole thing is on camera. At this point I was livid and told him we had no appointment and pointed out the NO SOLICITING sign right in front of him. His response was "im not soliciting I am part of the marketing team" I asked him where is permit was and he said "he didn't need one" which is a complete lie in Fort Worth. This company is using high pressure and downright aggressive tactics to try and gain entry into peoples houses.

  Business Response

  Date: 02/03/2025

  Thank you for bringing this matter to our attention. We take customer interactions very seriously as well as no Soliciting signs.  After speaking with our salesperson involved in this complaint, his interaction was very different than Mr. ******* is alleging.  Please have Mr. ******* provide video evidence of misconduct for verification and potential re-training of sales staff.  We will also re-train local reps about contacting homes with no soliciting signs.

  Thank you!

  ***** ********

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration regarding a recent door-to-door solicitation by one of their representatives at my home on 12/10/24. Despite having a prominently displayed "No Soliciting" sign, their representative disregarded this clear request and knocked on my door.The purpose of a "No Soliciting" sign is to ensure privacy and prevent unsolicited interruptions. By ignoring this sign, their representative not only disrespected my wishes but also demonstrated a lack of regard for professional and ethical standards.I value my privacy and expect companies to honor these boundaries. I urge the company to better train their employees to recognize and respect "No Soliciting" signs in the future. Additionally, I request that you confirm that they have addressed this issue and ensure it does not happen again.

  Business Response

  Date: 12/12/2024

  Thank you for bringing this matter to our attention.  We take No Soliciting signs from our potential customers at each door we knock very seriously.  We have enacted a retrain to our knocking staff and addressed and trained on doors that have a No Soliciting signs.

  Again, thank you for alerting us to this issue.

  ***** ********