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Business Profile

Security Cameras

InstaVision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged REMOVEDand they are only wanting to give me back $58. That is not acceptable. They were misleading and their info was incorrect. It said i would pay 5.08 monthly OR REMOVEDa year. I thought i was doing the monthly, that what i chose. They charged me the yearly fee. I want my money back and they need to correct their misleading wording. Thats a scam and fraud to me! I tried to upload documents but its giving me an error message

    Business Response

    Date: 08/06/2026

    Thank you for bringing this to our attention. We are reviewing your account and we will be in touch with you soon to discuss a resolution.

  • Initial Complaint

    Date:06/01/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally signed up for a free trial of InstaVision’s security features. When the free trial ended, I intentionally selected and purchased the Solo Plan for $6.99 per month because I only own and use one camera.

    However, instead of charging me the $6.99 monthly fee that I agreed to, InstaVision charged my account $149.99. I contacted the company the same day the charge occurred to request a refund because I had not intended to purchase a higher-tier plan and only needed service for a single camera.

    My refund request was denied, and I was informed that I was not eligible for a refund. Since I was unable to resolve the matter directly with the company, I filed a dispute through my bank. Unfortunately, the dispute was later denied.

    Months later, I discovered that because I had disputed the charge with my bank, InstaVision had suspended or terminated my service. I was apparently expected to contact the company to have service restored after the dispute was denied. However, I was never clearly informed of this requirement and had no knowledge that additional action was needed on my part.

    Furthermore, I had no desire to continue the service that had been associated with the disputed charge because the service plan appeared to cover five cameras, while I only own one camera and had originally selected the Solo Plan specifically for that reason.

    My concerns are:

    1. I was charged $149.99 after selecting a $6.99 monthly Solo Plan.
    2. My refund request was denied despite contacting the company immediately.
    3. The company’s billing practices were unclear and resulted in a charge I did not believe I authorized.
    4. I was not adequately informed that my service would remain suspended or that I needed to contact the company after my bank dispute was denied.
    5. I paid for and selected a plan intended for one camera but was charged for a service package that did not fit my needs.

    Business Response

    Date: 06/03/2026

    Thank you for reaching out and sharing your concerns. We've received your complaint and our team is reviewing the details. We'll follow up with you shortly once we've had a chance to look into this further.

  • Initial Complaint

    Date:05/15/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a motion sensing camera on 10/27/25 from Amazon. The camera does not detect motion or record events properly. I have contacted the customer support many times and they have lied. I provided proof many times to them that the motion sensor does not detect and save video. However, they refused to provide a refund because they claimed the camera works fine. At one point someone from customer support told me the camera only has a range of 25 feet which was never listed on the Amazon description. They since went back on that claim and said they don't know the range of the camera. The pictures on Amazon clearly show the camera being used for long range video. I have the camera and would like to return it for a refund.

    Business Response

    Date: 05/20/2026

    Thank you for bringing this to our attention. We are reviewing the claims and will get back to you shortly.

    Customer Answer

    Date: 05/20/2026



    Complaint: 24853875



    I am rejecting this response because: this is word for word the exact message I received several months ago when the company ghosted me and then gaslit me that they had already explained and settled everything.



    Sincerely,



    REMOVED

    Business Response

    Date: 05/22/2026

    Thank you for contacting us. After reviewing your account, the $32.09 you are disputing does not correspond to any charge on your Instavision account, so we are unable to issue a refund for that amount. We recommend contacting the retailer where the camera was purchased.

    Regarding camera performance, our team provided troubleshooting guidance on several occasions, including a recommendation to relocate the camera for improved motion detection. Camera placement directly affects performance, and comparison with a different manufacturer's device would not be applicable here.

    For the $32.09 dispute, please reach out to Amazon or your credit card provider for further assistance.

    Customer Answer

    Date: 05/26/2026



    Complaint: 24853875



    I am rejecting this response because: per my previous discussions there is no other window to move it to.  The window as a perfect view of the cars directly in the center of the camera frame.  The camera includes no guidance on setting up the camera location.  Based on the pictures on the Amazon page the camera is set up exactly how the pictures display.  You know just as well as I do that the return window for Amazon is 30 days and has closed.



    Sincerely,



    REMOVED

  • Initial Complaint

    Date:03/21/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This occurred on March 19, 2026. This involves a subscription for a security camera. I had authorized this company to debit My Account for a monthly fee of $6.99. On March 19, they debited it for $69.99, which is an annual fee. After notifying them and demanding a refund they only refunded me $51. Telling me that they charged two months service fee from the refund plus a five dollar fee to process the refund. In my opinion, this is theft since I canceled the service the day they charged my account. My feeling is this is a scam operation.

InstaVision is NOT a BBB Accredited Business.

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