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Business Profile

Pest Control Services

Saela Pest Control
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Saela Pest Control has 16 locations, listed below.

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    Customer Complaints Summary

    • 216 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 31st was informed I had an outstanding balance with the company. Was told it was for service date of October 3rd. I informed the representative I told the tech to skip us this time. The representative understood and I hung up. I checked my account that is linked with this company and saw they tried to charges my account 4 times via ach. Well each one failed because I didn't upload any money into the account because I didn't get the service. I then spoke to a manager and he saw the notes from the tech, but his solution was to " pay my balanced and he would send someone out to get the service done. I told him I wanted to cancle completely at this point. And to refund me the money the bank charged me. After arguing for 30 min. He finally agreed to void my invoice. And he canceled my account. When I asked him about the refund for my banks fees they charged me. He said " sorry there is nothing I can do" I was fuming at that point. And I made him send me something to propfe he closed out my account. He finally did. But I called my bank to see of they would void the fees. They told me they couldn't, and that the company that charged me when the shouldn't have was required to. So at this point I want the 100 dollars the bank charged me back. Because now out 100 dollars.

      Business Response

      Date: 11/11/2022

      We were able to contact the customer and resolve his concerns. 


      Customer Answer

      Date: 11/14/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      **** ******

    • Initial Complaint

      Date:10/31/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 2022, I contacted Saela Pest Control to cancel services dues to dissatisfaction with technicians. I was no longer under contract and was transferred to a supervisor named ****** who agreed to send a new technician and offered me a steep discount if I agreed to stay if satisfied with the technician. The amount quoted was $104 give or take for one year so I agreed. On October 28, 2022, following my service, I received notification of a $162.55. I contacted the company and was told initially it was a on e time charge which is not the conversation I had with the supervisor. The young lady claimed she needed to listen to the call which I was totally fine with. She returned to the call, never mentioned anything about the call but said she would need to transfer me. The young man I spoke to said he would listen to the call and contact me which he did not. I called again on October 31, 2022, I was placed on hold which I hung up both time because neither one never return to the call. This experience has been less than professional and a clear misrepresentation of the agreement made with me.

      Business Response

      Date: 11/02/2022

       

      We were able to reach the customer and resolve her concerns.  

      Customer Answer

      Date: 11/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Saela Pest Control is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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