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Business Profile

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Buyyourownmodem.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Buyyourownmodem.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/29/24,I ordered a new modem/router from this merchant,what I received was a used modem.I tried to contact the merchant via email,but they don't respond,also I couldn't find a phone number either.I filed a dispute with my bank for the debit card purchase,and I just found out today from my bank that It was resolved in their favor because I didn't return the modem.I didn't return it because the vendor never authorized a return because they have never responded to any of my emails.I would gladly return this used modem in exchange for a new one, or a refund when I return this modem.thanks,Brad Finstrom

      Business Response

      Date: 09/19/2024

      Unfortunately the customer has not been able to read, respond, or return anything and so rightfully so they lost their dispute with their CC company as seen in the attachments provided showing the item was listed to be in refurbished (not new) condition, and the customer received a response within 24 hours including return instruction but neglected to return the item.  It has now passed our generous 60 day return window for a refund and but the item is backed by our 1 year replacement warranty but in this case he is wanting a different condition then what was listed.

      Customer Answer

      Date: 09/19/2024

       

      Complaint: 22304256



      I am rejecting this response because:It is obvious I have been scammed by a company with poor business practices.You wanted my credit card in order for me to contact you,or your tech dept.there is no way you were going to rip me off for more money.I looked for a phone number to try to contact you with no luck,obviously you don't want to be contacted.I feel like I have 100% been ripped off by you.I was hoping after the Initial email you would have authorized a return,and I would have gladly returned it.



      Sincerely,



      Brad Finstrom

    Buyyourownmodem.com is NOT a BBB Accredited Business.

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