Reviews

Review Details

• Review fromangus d

  Date: 04/21/2023

  1 star
  No customer service a all. Can not return an item. Will not recommend this ;company or purchase from them again.
  

  DeltaTeamTactical.com

  Date: 05/03/2023

  Thank you for reaching out with your feedback! It appears the issues on the order are discount code related. We apologize for the delayed/lack of response regarding the failed 10% off code. It looks like the order was not placed by using the link in the email so that discount did not apply. Also, the main item on the order is question was already a discounted sale item so that code would not have applied to the order. There would have only be a 70 cent discount on the order. I have reached out to the customer to offer store credit for that promo code. Stay safe and have a great day!

• Review fromRyan G

  Date: 04/21/2023

  1 star
  Ordered a large order of items to do several builds . One **** upper that arrived damaged. I paid for the insurance, the insurance wouldnt honor the damaged items cause I didnt have the box, it only took 2.5 weeks for anything to respond even saying I needed the box. I send pics and emails for weeks. Finally the company also denied Me a replacement hand guard. The absolute worst customer service ever. Horrible. Paid for ins.. useless Go to other sites with proper customer service. Never use this low budget website. They are not trust worthy or reliable
  

  DeltaTeamTactical.com

  Date: 05/03/2023

  Thank you for reaching out with your feedback. When an order is placed with ROUTE package protection, an email is sent to the customers with all the relevant info in order to get a claim approved. It appears that route denied the claim as the packaging was not produced so they couldn't tell if the item was damaged in transit. Our terms and conditions also clearly state that if there is an issue with the order that we need pictures of the item in question along with ALL packaging materials. Even though that claim was denied, we offered a 10% store credit per our terms and conditions (typically is 5% for cosmetic damage) but the customer didn't want that credit. Thank you for your business and have a great day!
  

  DeltaTeamTactical.com

  Date: 05/03/2023

  Thank you for reaching out with your feedback. When an order is placed with ROUTE package protection, an email is sent to the customers with all the relevant info in order to get a claim approved. It appears that route denied the claim as the packaging was not produced so they couldn't tell if the item was damaged in transit. Our terms and conditions also clearly state that if there is an issue with the order that we need pictures of the item in question along with ALL packaging materials. Even though that claim was denied, we offered a 10% store credit per our terms and conditions (typically is 5% for cosmetic damage) but the customer didn't want that credit. Thank you for your business and have a great day!

• Review fromCharles K

  Date: 03/14/2023

  2 stars
  Thier branded products don't necessarily have the fit and finish of more expensive brands, but that can be fine for budget builds. Unfortunately, when parts are of completely sub-par quality, the company is not very responsive to address the issues despite the well sounding "warranty" listed on their website. I attempted to reach out via email and social media multiple times, but the company will not respond.
  

  DeltaTeamTactical.com

  Date: 03/20/2023

  Thank you for reaching out regarding this order issue. I have reached out to the customer service manager and assigned this customer's support ticket directly to the manager to get this issue addresses ****. Thank you for your business and have a great day!

• Review fromJimmy P.

  Date: 02/21/2023

  1 star
  I have two orders containing FFL items. It is past 17 business days already and have not received any updates. Tried calling and no customer service representative available. I feel like I got scammed. They should not even be allowed to take funds out of the credit card until the items ship. I will try to see if I can initiate a chargeback with my credit card.
  

  DeltaTeamTactical.com

  Date: 02/22/2023

  Thank you for reaching out with your feedback. We apologize for the delays as our FFL team is a bit backed up at the moment. It looks like both of these orders were cancelled and refunded in full yesterday per the customer's request. Thank you for your business and we hope to have a chance to redeem ourselves in the future. Have a great day!

• Review fromChase B

  Date: 02/20/2023

  5 stars
  Super fast response and refund for an item I no longer needed. I will absolutely be ordering from them again!
  

  DeltaTeamTactical.com

  Date: 02/21/2023

  Thank you for reaching out with feedback regarding your interaction. It was no problem getting that order cancelled and refunded for you. We are happy to hear we were able to get this taken care of in a timely manner as well. Thank you again and we hope to have you back again soon. Stay safe and have a great day!
  

  DeltaTeamTactical.com

  Date: 02/21/2023

  Thank you for reaching out with feedback regarding your interaction. It was no problem getting that order cancelled and refunded for you. We are happy to hear we were able to get this taken care of in a timely manner as well. Thank you again and we hope to have you back again soon. Stay safe and have a great day!

• Review fromTom Y

  Date: 02/14/2023

  5 stars
  Always a pleasure dealing with Delta. Quick email response. I called once about an order and got prompt help. I am sure they are swamped ion the current climate, so I appreciate the support.***
  

  DeltaTeamTactical.com

  Date: 02/15/2023

  Thank you for reaching out with your feedback. We appreciate your assistance with the order validation process as it definitely helped us to avoid any delays on your order. Thank you again for reaching out and we hope to have you back again soon. Stay safe and have a great day!

• Review fromJohn

  Date: 02/11/2023

  1 star
  Order placed 1-31-23 with an estimated wait time of up to 8 days. Still no update on my order. Will not answer emails or messages.
  

  DeltaTeamTactical.com

  Date: 02/15/2023

  Thank you for reaching out to leave your feedback. It looks like the items ordered are restricted in ******** due to the assault weapons ban put in place by the **** We have cancelled the order but since the customer filed a dispute with the bank, the refund will be issued by the bank once that dispute is settled. Have a great day!

• Review fromMark B.

  Date: 02/09/2023

  1 star
  Delta Team Tactical is unresponsive. They only responded after I canceled and the credit card company pulled back payment.
  

  DeltaTeamTactical.com

  Date: 02/10/2023

  Thank you for reaching out to provide your feedback. It looks like the customer reached out on BUSINESS day 2 of the 1-8 day shipping estimate. Our agent provided an update but was not very clear on the order status. This order shipped out yesterday, business day 8 but the customer filed a dispute with their bank so we will have to get that order returned or intercept the package until that dispute is resolved. We are working with customer service to implement some new policies regarding responding to these tickets. Stay safe and have a great day!

• Review fromRyan N

  Date: 02/08/2023

  5 stars
  **** in customer service was great! Highly recommend. Great company
  

  DeltaTeamTactical.com

  Date: 02/15/2023

  Thank you for reaching out with your feedback. I am happy to see we were able to get your order shipped out within the provided shipping estimate and that you are satisfied with your order. Thank you again and we hope to have you back again soon. Stay safe and have a great day!

• Review fromJeremy P

  Date: 02/08/2023

  5 stars
  Made an order not knowing about the 8 day waiting time to fulfill orders, I was kinda panicking because I needed the parts asap, I emailed them through their website on my laptop, they sent a generic response via ZenDesk.But I looked at the email and it asked to leave additional information, so I asked if they could rush my order , and then I sent the email back to them. About an hour later they responded to my email and to my delight the rushed my order, big thanks to ********** at DTT for getting back to me in a timely manner and straight handling the situation for me. What a professional person and I hope he is recognized for his hard work and dedication to customer service. I now have tracking information and peace of mind . The last order I made with them 12/27/22 didnt get shipped until 1-17-23, they did however email me after I emailed them complaining about the wait and they honestly told me that they had almost half of their staff caught a well known virusand they were barely keeping their heads above water trying to fill all the orders. DTT is a great company to deal with but I do agree that sometimes your emails and calls seem to go into the oblivion but rest assured they will get better once they are full staff. Thank you again to ********** and within a year youll be running that place ..hopefully lol.****************
  

  DeltaTeamTactical.com

  Date: 02/15/2023

  Thank you for taking the time to leave your feedback. We appreciate the kind words and the patience you have shown on the orders that have taken a bit longer than usual. I was more than happy to get ******* order rushed for you so you could get them in time for your hunting trip. Thank you again for your business. Stay safe and we hope to have you back again soon!