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Business Profile

Gun Dealers

DeltaTeamTactical.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 136 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a complete SCT lower frame and a DTT G19 upper. The pistol has not functioned properly with the parts they sent it with or with stock glock factory parts. I basically have a useless pistol now. They don’t answer the phone, it takes you straight to voicemail. They don’t have an email address listed. I’ve been an armorer for a long time, this thing is a piece of junk and dangerous.

    Business Response

    Date: 02/25/2025

    Thank you for reaching out so we could take a look into this issue. We apologize for the issues with our phone system as it sounds like the customer reached out for help unsuccessfully. We have reached out to the customer via our email support system as it appears we never received an email with the required/necessary pictures and video of the issue with the product.

    We have provided links to all the relevant support systems we have available for all our customers and are just waiting on an email response so our gunsmith can take a look and attempt to diagnose and help troubleshoot the issue. Once we receive that information, we will get this addressed and the customer taken care of as quickly as possible. Thank you for your time. 

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22901920

    I am rejecting this response because:

    The items in questions are not banned by WA state. They can be readily purchased at local retailers. It was Delta's decision to not fulfill the order. Their policy that these items would not be shipped, due to their self-imposed restriction, to WA state were not made clear before the purchase was made.


    Sincerely,

    ***** ********

    Business Response

    Date: 02/26/2025

    Thank you for reaching out so we can address this issue. It looks like the customer placed an order that contained restricted items that we cannot ship to **************** due to the assault weapons ban. Per our terms and conditions, we can ONLY issue a full store credit. 

    In this instance the customer was upset with that resolution so we offered a refund minus the 3% fee our merchant charges US to issue any refund. This is common with any card processing system. Most companies charge this on the front end but we only keep the 3% in instances such as this where the cancellation was not due to any issue on our end. As it states on our site, it is the customer's responsibility to know the laws and regulations in their area as our system currently does not have the capability to block these restricted orders. So basically, we offered a courtesy refund minus the fee WE are charged, rather than issuing the full store credit that was offered.

    We notified the customer of the 3% merchant fee prior to issuing that refund as well so there would be no surprises with the refund amount. For all future orders that are cancelled due to restricted or illegal items, store credit will be our only option. Thank you for your time. 

DeltaTeamTactical.com is BBB Accredited.

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