Complaints
Customer Complaints Summary
- 149 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date10/24/2025
Order #DT-*******
Amount$42.11
Purchased a couple of Magazines 10/24/2025 sent email asking for update and received a response 3 to 4 days later letting me know that my items could possibly be shipped this week. Well today makes 3 weeks and no tracking number.
Was told that they moved and that is causing the delay but after researching after the fact this merchant has a reputation for slow shipping. I would like to received what I paid for sooner than later.
Order #DT-*******
Business Response
Date: 11/13/2025
Thank you for reaching out so we could take a look at this issue. I can see this order shipped out earlier today so I emailed the customer just now with that tracking email. We apologize for the delays as we are just now back on track to get orders fulfilled within our shipping estimate. Thank you for your patience as we got settled into our new location. Have a great day!Customer Answer
Date: 11/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24141475, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:11/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered parts from this company on October 20th and have not received a shipping notification. I went to the website and the order still shows pending. I have reached out several times by email and yet to have anyone return a response. I just want my items shipped to me.Business Response
Date: 11/10/2025
Thank you for reaching out so we could take a look at this order/issue. It looks like we are sitting at BUSINESS day 15 of the 10-14 day shipping estimate. I will make sure this gets rushed and shipped asap. I will contact the customer and keep them updated as well until I have tracking info. Stay safe and have a great day.Initial Complaint
Date:10/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made an order on 05OCT2025 after nearly a month the order still has not shipped, contacted support and the responded 3 days later saying it would ship next week, that was 2 weeks ago.
responded to their email and submitted another inquiry days ago and still have not heard back.
I want a full refund as this is an unacceptable business practice, they've held my money and not shipped my order.
At this point there is no excuse, staff the company properly.Business Response
Date: 11/03/2025
Thank you for reaching out so we could address this issue. We apologize for the delays due to the move to the new warehouse location. I have cancelled the order as requested, issued a full refund and emailed the refund details to the customer. We hope to have you back again to redeem ourselves soon. Stay safe and have a great day!Initial Complaint
Date:10/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 9/26/25 for 133.50 and an order on 10/9/25 for 120.88.
I've called, emailed and heard nothing in return.Business Response
Date: 11/03/2025
Thank you for reaching out so we could take a look and get this issue resolved. We are definitely behind on this order and want to thank the customer for their patience. I am personally handling this order now to ensure it ships out today. I have contacted the customer as well and will keep in touch until I have tracking information for the order. Thank you for your business and have a great day!Initial Complaint
Date:10/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday September 28,2025, I purchased a upper receiver for $330.13 from Deltateamtactical.com, and have yet to receive my product. according to the email, it would take 7-10 business days to arrive. I called and spoke with someone on October 9,2025 and was informed that the business was relocating and it was taking longer than expected. The young lady then told me that my product would be shipped out the following week which would have been the week of the 13th and I still have yet to receive anything. I have called the business several times on Oct 15,17, and the 21st and left messages and still have not heard anything back. I have also sent out an email and got no response to that as well. In the email I stated that I would just like a refund if the product wouldn't be shipped out any time soon. Also would like to add that I paid extra for priority shipping. I really just want my money at this point and cannot get in touch with anyone.Business Response
Date: 11/03/2025
Thank you for reaching out so we could look into this issue. It looks like this order shipped out last week which was indeed well past the shipping estimate provided. I have put in a request to our accounting department to get the shipping fees refunded for the inconvenience. We hope to have better luck getting the order fulfilled in the future and we would like to thank the customer for their patience. Stay safe and have a great day!Initial Complaint
Date:10/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the product on 9-30-25. Have not received it as of yet. They will not answer phone or multiple emails! Poor way to do business and expect to keep customers!Business Response
Date: 11/03/2025
Thank you for reaching out so we could address this issue. It looks like the customer reached out and requested/received a full refund on October 28th. We apologize again for the delays and hope to have a shot at redeeming ourselves in the future. Stay safe and have a great day!Initial Complaint
Date:10/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with this business 3 weeks ago and have not received my order or a tracking number and have made many attempts to contact the seller and have not received any response and have spent hours on hold never getting to speak with anyone. Have left call back request receiving no call backBusiness Response
Date: 11/03/2025
Thank you for reaching out so we could look into resolving this issue. I can see that our customer service agent received an cancellation email from the customer on the 22nd. We got the order cancelled immediately and refunded in full due to the delays. It looks like the customer then filed a dispute with their bank after receiving notification of said refund. So they have been refunded in full and we will work to resolve the bank dispute as the funds have already been returned to the customer's account. We apologize again for the delays and hope to provide a better experience for the customer in the future. Have a great day!Initial Complaint
Date:10/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an AR upper from the website. Change my mind and wanted to cancel my order. Tried calling them and using their customer service online website
No response from either of them. I'm afraid I'm not going to get my money back.Business Response
Date: 11/03/2025
Thank you for reaching out! It looks like this order was cancelled and refunded in full on October 21st. We apologize for the delays and hope to have you back again soon. Have a great day!Initial Complaint
Date:10/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/25 and 9/26
DT-1094070
DT-1094212
In our communication, I was informed they were in the middle of a move, which was not mentioned on their website at the time of purchase. However, after I brought it to their attention, a full-page notice about the move appeared on their homepage.
My goal is to receive what I paid for, as I do not wish to lose 3% to their cancellation fee when they cannot or will not ship the items I purchased in what most would consider a timely manner. It’s frustrating to only find out they were "moving" after I inquired about the delay in shipping my items since nothing I purchased requires a FFL to be involved.
Obviously, I would have delayed my purchase or selected another vendor, knowing it would take a month to receive my purchase from this vendor.
This is a sad day because previous transactions were handled quickly and professionally,Business Response
Date: 11/03/2025
Thank you for reaching out so we can take a look and resolve the issue. It looks like the final pending order shipped out earlier today. We apologize again for the delays and lack of communication. The 3% merchant fee would not have applied in this case as we were outside the shipping time frame but we are sure that is of little solace at this point. We sincerely appreciate your business and thank you for sticking with us while we got settled at the new location. We hope to have you back again as a customer in the future. Stay safe and have a great day!Customer Answer
Date: 11/05/2025
Complaint: 24017956
I am rejecting this response because: it is of zero value. According to their emails to cancel any order is a 3% merchant fee.I would rather this stay on their record for everyone to see when they look at who and what they are dealing with. Please note that two orders placed less than a day apart. In fact, 20 hours apart and with less and with assumed 142 orders between my two orders not counting cancelations, and assuming their order numbering system is sequential. the final order took an additional week to ship and has yet to arrive, that's less than 28 shipments a day, assuming one package very 15 minutes, is packed and shipped that is not a lot if a few people are working the tasks.
I feel This was a retaliatory action considering the company failed to respond to the complaint till after the shipping of the second order which shipped more than a week later than the first order. As a measuring stick. A friend in a similar situation as myself received an order placed after both of my own 11 days ago with standard USPS shipping.
Sincerely,
***** ****
Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a complete SCT lower frame and a DTT G19 upper. The pistol has not functioned properly with the parts they sent it with or with stock glock factory parts. I basically have a useless pistol now. They don’t answer the phone, it takes you straight to voicemail. They don’t have an email address listed. I’ve been an armorer for a long time, this thing is a piece of junk and dangerous.Business Response
Date: 02/25/2025
Thank you for reaching out so we could take a look into this issue. We apologize for the issues with our phone system as it sounds like the customer reached out for help unsuccessfully. We have reached out to the customer via our email support system as it appears we never received an email with the required/necessary pictures and video of the issue with the product.
We have provided links to all the relevant support systems we have available for all our customers and are just waiting on an email response so our gunsmith can take a look and attempt to diagnose and help troubleshoot the issue. Once we receive that information, we will get this addressed and the customer taken care of as quickly as possible. Thank you for your time.
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