Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

• 

  Hawx Services LLC

  6307 Chapel Hill Rd Raleigh, NC 27607

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** refuses to refund my money they unexpectedly debited from my account on 7/30/2023, even though my year long contract with them expired in June, 2023. I reminded the tech on 6/14/2023 that it was my final service for my contract period, plus I previously spoke with their account manager and office a couple more times during the one year contract, to let them know I did not wish to renew (and also to advise them that they never showed for the scheduled service in May, 2023). I called and spoke with several people in their office today, 8/9/2023, transferred to billing in ****, and then the cancellation crew called me back; but they refuse to refund the (now higher) fee, since I did not call at the end of June to cancel a renewal. Again, I had already told their offices and their tech in person that I was not renewing. They solicited my business in 2017, and I was able to pay them directly after each of the few treatments they completed. When I needed service during the summer of 2022, I contacted them, since they had previously been to my home. They forced me to sign a one year contract. The company is a scam, and I regret the fact that they have my banking info. They are snide and refuse to let you speak with the CEOs/owners, ***************** and ***********************.

  

  Business Response

  Date: 08/10/2023

  Dear *********,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have been closed out. We will not be able to refund any other charges, your agreement has been fulfilled. And will no longer be subjected to the early termination fee.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20446227
  
  I am rejecting this response because:
  

  My contract period was already complete, so an early termination fee would not have applied. Your company unexpectedly debited a monthy fee after my contract had already expired, and after I told the account manager at your company on the phone, and in person to the ********* at my home, that I was NOT renewing the contract. You stole the money from me, and I want it credited back to my account. Further, please confirm once you delete my banking account information from your database, so I am certain it will never happen again.

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/11/2023

  Dear *********,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account, We can see you called and spoke with one of our Customer Solutions agents and agreed to one more service on June 14, 2023 and did not call us back until August 9, 2023 to cancel services. Your account is now closed. We will not be able to refund any charges, and your agreement has been fulfilled. We have also removed your banking information, per your request. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team 

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20446227
  
  I am rejecting this response because:

  I specifically cancelled service with your company more than once, both in person and over the phone, for when my one year contract was complete. You debited my account anyway, stealing my money, and I want it credited immediately.

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/14/2023

  Dear *********,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  While we cannot pre-schedule cancellations, you were advised to call ** once your agreement term ends to cancel. We have closed your account and you will no longer be receiving services.  The payments made will not be refunded, the charged are valid. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. My wife and I have attempted to cancel our contract for months. We wait on the line for hours it feels like only for them to hang up. We asked a few months back to cancel and they wanted an early term cancel fee. We’ve waited until our 1 year is up and would like this to be cancelled , but we can not get ahold of anyone to cancel. Complete run around. Sells lady said we would see someone once a month, I think I’ve seen maybe once every 2 months. I just want my account cancelled so we can move on.

  

  Business Response

  Date: 08/09/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022 I subscribed for one year of termite bait stations at a month, promised the agreement was for 12 months and would not auto renew. 6/1/22 2 technicians came, the was unprofessional and flirting. Trainee trampled expensive flowers and left omitted bait stations, company did come place more after requested. In 6/23 my card was stolen so i got a replacement. I did not update payment with Hawx as I was not satisfied and contract completed. Tried to call back without answers or ability to leave messages, they called but not during my hours available. I was scheduled for a June bait station refill, which did not occurred, thusly I have not received any additional services from last year‘s completed contract, so I performed myself out of pocket. I then tried to email and cancel my contract as the 12 months had finished. And got the attached email to call. Yesterday I called and was repeatedly tried to sell another contract after adamant refusal and woman not allowing me to talk, me stating I already treated house, treatment didn’t work, had to get new siding, I was informed that my contract was not finished but now month to month. I explained I did not agree to this and it was written/initialed in my contract, she told me I misunderstood my agreement. I told her contract was complete, I didn’t receive June refill when due or any additional service, had bugs so treated myself, not satisfactory please close account. Was told of $1500 termination fee, men would dig up bait stations I refilled despite them being in establish monarch gardens with active caterpillars and bees, despite me asking not to trespass, review of accounts shows chemicals used I did not authorize. And I got an email today saying my contract was still active. Passive aggressive pushy scam artists. Should’ve know when they were going door to door. I want my bill adjust to minus months of service not received and no further contact

  

  Business Response

  Date: 08/09/2023

  Dear ******,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. To rectify the situation we will close out the account and remove the past due balance. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesman came to my home selling pest control services. We told the person we were interested but wouldn’t make a final decision until they give us the price of termite bait traps. He told us the person who does that would call us with pricing. He took my card info in the event we wanted to set up services and told us we would not be charged until and unless we decide to proceed. I was contacted by the termite guy with a very high price and we decided not to proceed. I was then charged $65 on 7/5/23 then a recurring charge of $50 on 8/4/23. I texted them on 7/6/23 confirming cancellation. I called them today and was put on hold for 20 minutes, then I opted to leave my number for a call back, which never came. I tried their chat feature on their website and they told me I had to call.

  

  Business Response

  Date: 08/09/2023

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account further it looks like we will be able to refund you the $114.99. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* *****
  

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A hawx salesman came to my home today and said I had three days to cancel this service at no cost under NC law. I wish to cancel this service immediately. I have yet to receive my initial treatment.
  
  Hawx almost never answer their phone. When they do end up answering and determine you wish to cancel they will put you on hold and eventually hang up on you without processing the cancellation.
  
  Refund the charge made to my card and cease contact with me

  

  Business Response

  Date: 08/09/2023

  Dear *****,
  
  
  This is to inform you that your account has been closed per your request within 3 days of your Initial Service. You will no longer be receiving our services and will be refunded any premiums paid. Please allow 7-10 business days for that refund to be fully processed and appear in your account. If you have any further questions or wish to receive our services in the future, please give our office a call at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  
  Thank you,
  
  Hawx Pest Control

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  erraneous charges after my contract is up, refusal to cancel the billing and admittance to not doing the work they are still trying to charge me for. They were supposed to come out again in February and cancelled (without telling me or bothering to try and reschedule), but kept billing me after my contract was over. Harrassment for collection of bill that is not valid.

  

  Business Response

  Date: 08/09/2023

  Dear *******,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed May 2022. To rectify the situation we will close out the account and remove the past due balance of $68.55. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 08/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although it is sad it took so many calls and messages with complete avoidance until I went through the Better Business Bureau, I am happy they are removing the undue fees for which the unlawfully charged me. At this time I find that this resolution is satisfactory to me as long as they do in fact remove the charges. If they do not, I will move foward with all legal avenues available to me as a consumer. Not because the amount is big, but because it is apparent that this company continues to defraud its customers and make it difficult to cancel. 

  I want to offer my sincerest thanks to the BBB for helping me resolve this situation.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I need is for my account to be cancelled and the balance removed as I did not receive the services they are trying to charge me for.
  
  May 2023 - Service for May was never performed.
  5/22/23 - Hawks sent an email letting customers know they were moving to monthly billing.
  5/23/23 - Called to cancel, waited on hold for over an hour and gave up.
  5/31/23 - Sent email to cancel my account.
  5/31/23 - Received response that I needed to call.
  
  Gave up and waited for them to call me.
  
  8/8/23 - Received a call attempting to collect the balance. I let the representative know that I've been attempting to cancel since May and she was not able to help and transferred me. The next representative on the phone said, "You would need to meet me halfway and allow us to do the service and we will only charge you $25". I did not want the service as I already have another company treating my home. I asked her again to cancel my account and remove the balance. She said, "I am not able to do that so you have to pay your balance or meet us halfway, nothing more I can do." I informed her I would be making a complaint to the BBB and her response was to hang up on me. Shortly after our call I received an email stating my account was still active.

  

  Business Response

  Date: 08/09/2023

  Dear *****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. To rectify the situation we will close out the account and remove the past due balance of $87.88. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2023, I fulfilled my 12 month contract obligation. On July 1, 2023, I began trying to contact Hawx to cancel my contract and no longer be obligated to the monthly fee. I have been on hold for more two hours daily without reaching a representative to assist me. I paid for July 2023 while continuing to try to reach Hawx. Im still being on hold for hours without any answering the phone. I dont want to continue paying money because the company refuses to answer the phone. The website and chat options only allow for payments and not cancellation. You must speak with a representative but how is that possible when no one answers the phone. I would like to have my contract cancelled and not be billed for August being that I have wanted to cancel since July 2023. I would like the cancellation in writing to prevent the company from having amnesia about the cancellation. The customer ********** is ridiculous.

  

  Business Response

  Date: 08/09/2023

  Dear ********,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email on June 2022. To rectify the situation we will close out the account and remove the past due balance of $81.12. We also have a **************** set up to pick up the Termite Bait Stations on 8/15/2023 between 8a-12p. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sale rep knock on my door said they are doing a promotion just for $1 for the first service but they just left the trap in my basement but never come back. they said you can cancel it anything but will not mention this is a one year contract and you will be charge $280 for early termination fee. They guarantee to provide pest control service with a monthly subscription fee but Never answer phone calls. I have been trying to call them everyday in two week, they just hang up or transfer you to someone else and make you wait another 50 minutes and then hang up again, this is ridiculous. Leave a call back number, never call you back. Online chat never work. They just want to charge you money but no service. Their termite inspector said I got termite in my backyard and will charge my $3000 for the installation and $30 a month after that. Luckily, I called another termite inspector, they said they are no termite activity around my house.

  

  Business Response

  Date: 08/09/2023

   Dear ***,
  
  We do apologize for the confusion. Upon signing the agreement, You received a copy of the service agreement in an email. It was viewed on May 2023. In the agreement it does explain the monthly fee and early termination fee of $199.00. At this time, We are not able to schedule a service as you have a past due balance on your account, If you are able to either call us or login to your portal to make the payment we would be more than happy to get you on the schedule. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m requesting a refund for the full amount paid of $115.98 and to close my Hawx account with no penalty fees charged.
  
  Date: Jun 23rd 2023
  Account Number: ******
  Services: Pest Control Services
  Refund Request total charged: $115.98
  
  On June 23rd, 2023, a Hawx sales rep named Hunter knocked on my door selling Hawx services. I told him I already have pest control services with Hometeam Pest Defense and I’m good with their services but sold me on Hawx when he stated, “I would be charged $59.99 quarterly for a 12-month agreement”. He also stated they would call to cancel my service with Hometeam on my behalf. When I was charged the following month from Hawx and Hometeam, I immediately called to complain and then they sent me a contract of a monthly charge of $59.99 and declined my refund. I was totally baffled, since I had asked the Sales rep Hunter several times, I would be charged one time every three months and he said “Yes”. I even asked him where it states the quarterly charge in the contract and Hunter directed me to my online portal which still wasn’t completely clear on how I would be charged but trusted what he was saying at that time. I’ve been waiting for a branch Manager to call me in 72 hours since July 24th, which they never called and I followed up again on July 31st and spoke to a branch manager named Mike who froze my account but wasn’t able to help with giving me a refund and stated that’s handled by the billing department which I’ve been waiting on a call back from them which has been over 8 days now.

  

  Business Response

  Date: 08/09/2023

  Dear ******,
  
  This is to inform you that your account has been closed per your request within 3 days of your Initial Service. You will no longer be receiving our services and will be refunded any premiums paid. Please allow 7-10 business days for that refund to be fully processed and appear in your account. If you have any further questions or wish to receive our services in the future, please give our office a call at ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  
  Hawx Pest Control