ComplaintsforTim Dahle Nissan Murray
New Car Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
El 18 de julio compré un auto tesla usado al contado. Me dieron un precio, y cuando dije que lo voy a pagar directamente y no a crédito con ellos, subieron el precio. Me dijeron que me darían un cargador incluido en la compra. Al final, no me dieron el cargador. Me hicieron comprarlo en línea en tesla, y dijeron que me dan un reembolso de 100 dólares. Hasta hoy no me dan el reembolso. Llamo y me dicen que todavía no está listo el cheque. Ya ha pasado más de un mes y aun no recibo las placas del auto. Fui al DMV y me dijeron que el dealer no ha enviado los documentos. Además, cuando hize una parte del pago con mi tarjeta de credito, ellos me pusieron un fee adicional por usar mi credit card. Quiero mi reembolso y las placas de mi auto.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This will not accept my text as it’s to long. In summary: A none speaking English member was sold a Nissan rogue 2017 and we have owned it for 3 months only. The salesperson added over $5000 additional on warranty for both exterior and interior, powertrain etc. He advised this was recommended as we advised him we would drive Uber or Lyft part time as I am older and don’t speak English. After owning the car for 3 months we started to experience technical issues with the acceleration. We called and were advised not to worry bring it in and we will review and fix it. We dropped the car of on 5/28. After calling daily for two weeks and speaking to multiple people including a manager. We were told the insurance can take some time and no timelines and that we just needed to wait. I asked for a manger and they advised on 6/10 he knows it’s covered and he will order a part and have it fixed by Friday 6/14. I then got a call on 6/11 and they said they won’t cover it because we drive Uber or Lyft. He told me we can speak with sales but service can’t do anything. They scammed us and nobody is helping or following up and everyone’s message is different. We still don’t have a call back or resolution and no car. Shame on you Nissan Murray and the horrible customer service and lies. I wrote Stan the manager with no response as of yesterday 6/11. The sales people lied to us that sold us the car and all the additions they added. Requesting that this be resolved. We should not be treated this way after o my owning the car 3 months.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a vehicle at Tim Dahle Nissian in 2022. In my contract it said I’d be getting a 3 year service with RecovR for 3 years which is a tracking system. I had to pay $1499 plus interest on the car loan for it. In my contract the dealer wrote my correct email for it, however he sent the actual service so a completely wrong email so I still haven’t received the service. I was able to access the account in February of 2024 but it turned out the tracker Nissan put in my car which should’ve been inspected never worked to begin with. So even though I eventually was able to create an account I still can’t use the service. In February 2024 I reached out to the dealer for some type of resolution since I never got the service due to their negligence. They responded by saying someone would get back to me. I reach out to them almost every month for an update and they continue to say someone will reach out shortly. It is now June of 2024 so I think they will just ignore the problem indefinitely.Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife and I went to Tim Dahle Nissan of Murray with a car in mind to purchase. We found a 2019 Q50S with roughly 43k miles. It was right in the price range that we wanted to spend and we had a car that was paid off. We figured this is the perfect upgrade for us. We went into the sales department and spoke with a gentleman that ran all the numbers for us and it sounded good. We traded in our Rogue that was paid off and had low mileage, they gave us $13k for it, so we put down $10k and they cut us a check for $3k. They had told us they were unable to roll in the full $13k from our trade in because of taxes. Next we moved on to the finance department where we had to deal with a man who wouldn’t take no for an answer. We were told that we would need to purchase the extended warranty (bumper to bumper also known as “the wrap”) and that there was no way around it. This man also didn’t show us any of the cost breakdown after we asked repeatedly to see what it was we were paying for. The finance guy, who has since been fired, tried using an intimidation tactic to coax us into the warranties after being told 3+ times that we did not want the extras. He tried to begin telling us that if anything were to happen to the car only a certified Infiniti mechanic could work on the vehicle. Long story short we ended up getting charged a lot more than we were told from the start. Fast forward almost a year, my wife and I have been calling and leaving voicemails for the cancellations team as well as the finance department so we can get refunded money we didn’t ask to spend. After this horrible and disappointing experience with Tim Dahle, we have made sure to warn and steer all people that we know away from these dealerships, based off the scumbags that run it. I will never use any Tim Dahle dealership to purchase anything ever again.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 20th day of purchase I bought a car from Tim Dahle auto shop in Murray, I spent 1500 dollars on a down payment. I was promised a car to own and a first car payment after 45 days of possession. The nature of the dispute is that the car was sent to collections and repossessed before the 45 day period. My police report case number is: **********Initial Complaint
04/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 6/20/23, I visited Tin Dahle dealership to purchase a 2020 NISSAN ROGUE for the agreed amount of $25,986 the purchase was finalized and I went home with my new car. However, nine months later, when decided to check on the progress of my payments, that is when I realized that the purchase price was not the agreed price of $25,986 but in fact, the dealership paperwork shows it was bumped up in price for the amount of $36,675.80 which I never agreed to it shows the price was manipulated by $10,689.80 without any prior notification or explanation. The dealership just had me sign on a tablet without showing me the actual paperwork. They sent me home with the USB. I went in person as well as contacted the dealership by email to try to resolve this issue. I would like them to honor the original sales price original sale price $25,986 that was agreed on. They have made no attempts in person or by email to try to resolve this issue. The only explanation I got from them in person was that they needed to manipulate the price so the bank can approve the loan. Which I would have never agreed to had I known.Initial Complaint
03/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went in on February 29th solely to get information on if I had purchased GAP insurance on a recently stolen vehicle. I was told that no I did not have GAP but they would help me out in getting a new car. Before I knew it I was being pushed into buying something. I tried to say no and he kept pushing and pushing. I was obviously upset and vulnerable due to my situation and I feel that was taken advantage of. I was lied to. I asked about percentage rates and monthly cost. I was told 8 or 9 percent and a $515/month car payment. After everything was said and done I was told my payment would be $540/month with a more than 11 percent interest rate! I can not afford that and was the reason I wanted to ensure it was under that amount. I was also told it was 30mpg and drives well in snow. Another lie. It gets way less than 30mpg and the first day driving it I got stuck in the snow and had to be pushed out. I called to see about returning or trading and was told it was a done deal and they wouldn't do anything. I proceeded to ask him to make an exception due to the circumstances and he said "no, do not call me again" and hung up on me. I have not been able to get in contact with him again. He was rude and not at all understanding. His name is James Kearns and is a financial manager at the Murray location. I want someone to contact me to fix this. I either want to return the vehicle or at least trade it in for something that is more suitable to my needs. I feel I got screwed over and I know he knows that and is just trying to make me go away. The vehicle also needed an alignment which I was told I'd be contacted to schedule. No one has called me. I'm at a loss and need something to be done.Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My partner and i have suffered greatly by this company and their upper management and they will not take responsibility and lies made to us and our 2 vehicles. Plus, the true value for them and that one should have been listed as a salvaged title. That vehicle alone has severe under carriage and structural issues and my partner has spent too much on fixing it. Yet no one and not even Tim Dahle can fix right. My GMC has been into over8 mechanics in less than 2 years, and no one can diagnosis rightfully. I have gotten into verbal confrontations with their management and even outsourced trying to get out from under the negative equity of these vehicles but cannot. Totally crooked and fraudulent company and they should be penalized and fined fully. We are not the first ones either and have exhausted all our remedies even legally, but falls on deaf ears however.Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a vehicle on 1/20/24. Was issued a extended warranty that I did not want but was told that in order to get 6.99% financing, it was required. Never wanted the warranty. Called dealer 1/24 to cancel and told no, but James did finally email the details of the warranty. It states that within the 1st 30 days, It can be cancelled for full refund. It would require written request, odometer notarized, and copy of the contract. I USPS and the dealership signed for it on 2/6/24. Same day I left a message for Kirsten to call and no response. I called James 2/16/24 with no response. Contacted Valuemax, who holds te agreement, and was told to contact the finance department. Contacted ************************ on 1/30 & 2/1 and the response was to contact the finance department. No one will call me back OR refund the warranty per the signed contract.Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 2017 Nissan Armada for a normal service appointment. I shared with Kyler that I had an oil leak. He sat down with me and told me the cost to fix the oil leak would by $6,000.00 I made an appointment to get it fixed. On July 1st I dropped the car off and we agreed to pick it up one week later. The car wasn't ready then. I picked up the car on July 10th and paid $5801.24 on their repair order #*******. The oil leak was not fixed. I returned in August or September and met with Kyler L**** again and they worked on the car again. We have the same result the oil was still leaking. I called Kyler several more times and also talked to their customer service person Tiffany. I requested a call from either the service manager or general manager to resolve the issue. After several calls and emails to Kyler and Tiffany I have not heard from a manager at the dealer.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
36 total complaints in the last 3 years.
11 complaints closed in the last 12 months.