Reviews

Review Details

• Review fromKristiann M

  Date: 08/31/2023

  1 star
  I was excited when I bought my screen protector. I had specifically been looking for one with a warranty and was happy when I found ZAGG. However, this company seems like a scam. They post that they have a lifetime warranty but the catch is that the products they guarantee that on are just listed as out of stock constantly. Hoping a governing body looks into this as that seems like false advertising. I have had a broken screen protector for 6 months now because I have been waiting on my phone's size to "come back in stock". There is no customer service number/email/chat to reach out to and when you look at their screen protectors they offer majority of them are "out of stock". Avoid at all costs! I'll be complaining to the retailer I purchased this from as I hope others do not get caught in this scam.

  ZAGG, Inc.

  Date: 09/01/2023

  We are sincerely sorry you feel ZAGG is a scam. We assure you we are not. If you had only reached out to our ************* Team, we would have been able to let you know the specific InvisibleShield that is on your ZAGG account, the Glass ************ Pixel 7 (Case Friendly) is a very popular InvisibleShield. ZAGG does try to make sure we always have inventory on hand, but sometimes the demands are higher than we expected, and shortages do happen from time to time. We are currently waiting for the inventory which we expect to have around the third or fourth week in September. We have signed you up to receive an email once the inventory has been received. We are very sorry for any inconvenience and frustration you have experienced.

• Review fromJustin P

  Date: 08/23/2023

  1 star
  I've been using Zagg Invisishield products since around 2012 and have always been satisfied. However, the product does not seem the same as the quality seems inferior to what it once was. I've had my latest screen protector for maybe a month and it's already bubbling and has a small snag. I filed for a replacement but ordered the wrong one so that's on me. However, I paid $20 for expedited shipping because it's rendered my fingerprint scanner inoperable. I realized what I did immediately and promptly attempted to contact Zagg. Oops. That was a mistake. All that continued to happen was automated responses and automated systems and a complete joke of customer service. Finally I got to where I could send an email and once again, I receive another automated response that required me to send another email otherwise my email would be disregarded. Since that point, it's been over two days and still no response. Despicable! At this point it would be cheaper to go buy it again at the store than to have to keep filling warranty claims. Sure enough, I received communication from the delivery company that my delivery would be here in two days. The same order that nobody responded to that I needed to cancel and have been unable to. I still haven't placed the order for the new one because I'll be ********** if I'm paying for another warranty replacement when I contacted Zagg well before the shipment was made and even before processing had happened. Still I'm treated like **** and disregarded and I'm furious and irate over this treatment.

  ZAGG, Inc.

  Date: 08/25/2023

  Thank you for being a long time ZAGG customer. We are terribly sorry to hear you made a mistake when placing your order and have not received a personal response from ZAGG. ZAGG does respond to emails in the order they are received, and we apologize if there has been a longer than usual wait. We want to make sure we address every customer that reaches out to us with the best service, and address all their concerns, as we are sure you would want complete service as well. We are happy to let you know there has not been any change to the quality of material that ZAGG uses for our InvisibleShields, and we do offer a range of products. If you are finding the current InvisibleShield you are using does not meet your expectations, then please reach out because we are happy to provide you with some tips on installation or perhaps discuss other InvisibleShield material that might better suit your needs. As a one-time exception, we have refunded the order that shipped with the ***** expedited shipping that was chosen at the time the order was placed, and your order was still shipped with the expedited service. Your order was shipped on Wednesday, August 23rd, and has reached the sort facility in ********, ** and showing delivery today before 8:00PM. We hope we have been able to address your concerns and we look forward to continuing to help you with all your electronic device coverage.

• Review fromSeema L

  Date: 08/14/2023

  1 star
  Need to replace six items but unable to check out all at once. I have to pay $10 for shipping each time I check out I am not sure what this is but I feel like Im being ripped off, one item cost me $16 thats supposed to be a free! replacement. Ive been on the phone trying to get customer service for the past 2 1/2 hours still nothing .

  ZAGG, Inc.

  Date: 08/16/2023

  Thank you for taking the time to contact ZAGG. We are very sorry to hear you are disappointed in our advertising of the Lifetime Guarantee for your 6 products, and when trying to call us you experiencing an extended wait. ZAGG has recently made some changes to our system and we are experiencing a higher than normal amount of contacts. However, you can certainly warranty your items on ZAGG.com without the assistance of the ZAGG Care Team. Customer satisfaction is very important to ZAGG and we would be happy to explain the Lifetime Guarantee process.Since you did not list the products you need under warranty, we will assume they are for the InvisibleShield. The replacement ZAGG InvisibleShield is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a complete new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. You mentioned you only paid $16.00 for one item, but keep in mind the ZAGG Limited Lifetime Warranty does allow you to order many InvisibleShields as needed throughout the lifetime of your device. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers.

• Review fromSherine B

  Date: 08/08/2023

  1 star
  Dear Zagg Team When I bought my first screen protector , I received what I was told was a lifetime replacement warrantee. I have replaced a few of my screen protectors over the years and have never been asked to do anything but pay the shipment fee. Why am I now being threatened with a charge on my credit card if I do not send the original screen back? Please explain as I do not have an original receipt for my first order as that was about 3 years ago, if memory serves. ORDER NUMBER: ******* . Do you even have the right to charge my credit card without my consent in this situation or even access to charge my card?

  ZAGG, Inc.

  Date: 08/10/2023

  Thank you for being a ZAGG customer. We have not changed our policy regarding returning InvisibleShields to validate the purchase. In making some system upgrades, an older email became activated that has been going out to our customers which should not have been activated. We are diligently working to get that corrected. Please disregard any emails asking you to return your InvisibleShields or Gear4 cases. You will not be charged. ZAGG is sincerely sorry for this terrible inconvenience and for any frustration you have experienced.

• Review fromAllison F

  Date: 08/08/2023

  1 star
  I’ve used Zach for 7 years and now they have deduced to NOT EVEN BEING ABLE TO CONTACT THEM! Zagg offers one phone number to call and they don’t answer. Not only did my phone crack while using my latest Zagg (so their product has decreased in quality) they are also repeatedly threatening to charge me for the cracked screen protector that I shipped back to them, as they requested with their label, and have since received a USPS delivery confirmation that my return was delivered to them on July 25th. I’m in dibelief that they are legally allowed to operate in such a manner and to openly show they don’t give a fuck about their customers. Disgusted and dissatisfied, I’ll never use them again.

  ZAGG, Inc.

  Date: 08/10/2023

  Thank you for reaching out to ZAGG about your recent experience. We do sincerely apologize for any inconvenience you have had in trying to call the ZAGG ************* Line. Due to recent ********************** system upgrades, we are incurring a lot of phone and email contacts than typical, which has increased the wait time for our customers to talk with someone. We do understand how upsetting this might be. We want to assure all our customers we will take care of every person that contacts us with the utmost care to resolve all questions, so we do appreciate everyone's patience and understanding during this time. In making some of our changes, regrettably emails started going out to customers asking them to return InvisibleShields and Gear4 cases, which we do NOT require the return of these products when a warranty order has been requested. Please know we understand the confusion and are working diligently to fix the issue. ZAGG has not changed our policy for the InvisibleShields and Gear4 cases, and we do not expect these items to be returned, so if you are receiving emails about these two products, please disregard them. ZAGG does appreciate all our customers and we know each and every one of you is very important to us and we value your time in reaching out. Again, we are very sorry for any inconvenience and frustration we may have caused you during this time of upgrading our systems.

• Review fromDon A

  Date: 08/08/2023

  1 star
  Worst customer service ever! They'll have you waiting an hour or more before anyone picks up the phone! Not only that but I tried chat and as soon as it turned 5 pm their time, the guy I was chatting with just disconnected it! They'll send you a "free" replacement but they make it up with their handling fee.

  ZAGG, Inc.

  Date: 08/10/2023

  We are very sorry for your experience. We have reached out to you by email and advised you of your ZAGG Account status. All the best

• Review fromManuel t

  Date: 08/06/2023

  1 star
  Horrible product 50.00 at Verizon store installed .lasted 3 weeks . Customer service 100% non existence. I will be talking with Verizon about this product in their stores . Never ever never order or purchase from zagg

  ZAGG, Inc.

  Date: 08/07/2023

  We are very sorry to hear you are having a problem with your ZAGG product purchased from ******** We would be happy to assist you if we had more information about the exact problem you are experiening, however, do not state what your concern is and with the name and email, we are not able to locate any contact.We were able to locate a product registration but the date is invalid - December 31st ****. It is vital when registering a product you list the exacte date of purchase, as the type of warranty is dependant on knowing the exact date of purchase. We do apologize for the longer than normal contact time to speak to a Care Agent. ZAGG recently updated some of our systems, which has created a lot of contact, but we assure you we will be happy to assist you. We will have someone reach out to you in an email as there is no phone number listed. Thank you for reaching out and look for our email to get you assisted.

• Review fromMichael S

  Date: 07/27/2023

  1 star
  Followed their install instructions exactly, i took pictures of their failed product and was told it's not covered under warranty. They also told me it's out of stock and will send one in couple of weeks... Defective product and have pictures for proof

  ZAGG, Inc.

  Date: 08/01/2023

  Thank you for reaching out to ZAGG about your inventory concerns. We understand how frustrating it can be to wait for a product to become available. ZAGG is always happy to assist all our customers with getting the product that is needed. Please keep in mind there are times when we are held by constraints beyond our control, such as manufacturing problems, shipping and travel times. So, giving us a time frame to get a problem solved can only create more frustration for both you and ZAGG, because sometimes deadlines just cannot be met. Based on the communication between you and our agent, we have got you set up to receive an email when the product does become available, and we offered to send one out to you at no charge. At this time, we are working on getting the product to our fulfillment center but in the meantime we can set you up for a different type InvisibleShield until your specific product is available. If you would like to have a temporary InvisibleShield we will need you to reach out to us, either by phone call **************, or email, chat with us and we will be happy to get you a free temporary product. Your account has been noted. Thank you for your understanding and we hope you reach out so we can help you.

• Review fromJohn H

  Date: 07/11/2023

  1 star
  I would give zero stars if possible. My wife's $40 screen protector shattered in the corner of her brand new iphone within 5 days and 1 drop. The login portal is broken, the password reset link does not work, I cannot create a new login and the 800 number sends you in circles. I will never buy a zagg product again.

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG. We are terribly sorry to hear your wife's iPhone screen shattered when it was dropped, and you have not been able to get any assistance. We apologize for any distress and inconvenience you both have encountered. Due to changes to ZAGG.com you will need to reset your password once to access your account. To do this, login using your email address and current password, this will bring to you a page to confirm your email address and receive an email from ******************************* to change your password. Once your password has been changed you are good. We apologize for any confusion on your expectation of the InvisibleShield, and we understand how frustrating this must be for you and your wife; however, this is not something that ZAGG states the InvisibleShield will protect against. ZAGG's InvisibleShield is an exceptionally clear and virtually indestructible film that will protect your device from scratches and everyday wear and tear. It is never ZAGGs intentions to mislead any of our customers. As far as our liability is concerned, it is for the InvisibleShield only. This is publicly stated online in our FAQ section of our website. We are happy to assist you with some options on taking care of your concerns, but we will need you to contact us, whether that is by phone call, ************** or email or live chat. We do understand the hold time is longer than normal right now with the additional contacts we are receiving, and our ************* agents are doing everything they can to help all our contacts, so are asking for your patience and understanding when reaching out to us.

• Review fromShari N

  Date: 07/10/2023

  1 star
  I have a screen for my I phone I was told that it has warranty and would be replaced if damaged so - it became cracked now I am trying to get a replacement for this phone and guess what- I cant get to the website keeps sending an error message. Called the phone number they place you on forever hold i would never recommend this product and I will be calling the place I purchased this phone to alert them that this company does not stand behind the warranty.

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG about your InvisibleShield concerns and reaching ZAGG for assistance. We are very sorry that you have had this experience. We have recently made some changes that have caused some minor problems that we are working quickly to resolve, and we have had a large number of contacts which is causing the longer than normal hold time to get to a ******** Care agent. We see your conerns have been resolved as you were able talk with one of our agents on July 10th and you now have a ZAGG account, and a warranty has been ordered. Again, we are sincerely sorry for any distress you encountered with our changes, and we ask for your patience and understanding while we continue to make our processes better and easier for all our customers.