Reviews

This profile includes reviews for Universal Technical Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Universal Technical Services

  1500 S 1000 W Logan, UT 84321-8206

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  Universal Technical Services

  PO Box 447 Logan, UT 84323-0447

Review Details

• Review fromSuzanne W

  Date: 09/22/2023

  1 star
  We are in an ongoing struggle to get our treadmill working. Since June I have spoken to at least 10 people at UTS. We have had their local technician out 4 times to replace different parts. 1 person was actually nice enough to give me her email so we'd have 1 person to contact. Her name is ***** and I've emailed her twice since the original email with no response. I've been told 4 times in the last 3 weeks that they needed to reach out to the technician first. He is given ***** hours to respond. I never hear back from anyone. I have to call them each time to follow up to go through the whole process again. They all act like they want to be helpful and troubleshoot. There is then zero follow-up. They appear to only have 1 technician in ******* so some of our appointments have been 10 days out. The parts as well as the cost of the technician at this point cost more than what we originally paid. This has been an incredibly frustrating and disappointing process for doing what we thought was the right thing in purchasing an extended warranty. Our hands are tied unless we want to eat the costs of repairs or a new treadmill ourselves.

  Universal Technical Services

  Date: 09/26/2023

  UTS reached out to the member and confirmed that the necessary parts were not in the members home and that she has not heard from the tech even though the SO showed an apt for 9/29/23. Also, that the walking belt is randomly shutting off still. We sent the motor, motor controller and a walking platform for a friction issue. I sent the member an email to keep in touch with me, about the tech apt. We are working with the technician to ensure that the customers appointment is set and that the unit is repaired. We will continue to pursue a desired resolution for the member to ensure the unit is operational.

• Review fromBill H

  Date: 07/13/2023

  1 star
  Not sure I should even give one star. Have called on my Nordic track **** commercial treadmill. They refuse to service or replace the treadmill and our service plan doesn't expire until December 2023. Email and phone conversations. They do not care.

  Universal Technical Services

  Date: 07/17/2023

  Thank you for reaching out to UTS, our records indicate that iFIT and NordicTrack advised you that older units would no longer be supported by their software to utilize iFIT subscription workouts. UTS has requested confirmation via video that the unit is not operating to manufacturer specifications in Manual Mode. To date, we do not have a record of a video supporting that the unit does not work in Manual Mode. If you can supply a video to ********************************** we will be happy to review and continue to work with you towards a resolution if warranted. Thank you.

• Review fromLuis A. G

  Date: 06/30/2023

  1 star
  Regarding UTS, our elliptical machine has been out of commission and we keep calling and they first sent a technician tat did something but after they left the machine is making a big noise and it is impossible to use.We keep calling the UTS people and they keep telling us that the technician has a WO2773776 and he is supposed to call back in 24 hrs, we have been waiting for days now and nothing.They have zero interest in actually resolving the issue promptly, or maybe never.UTS should lose any form of BBB rating based on reviews left here by other customers. Where is protection for consumers?We all deserve a refund for extending our warranties. This is literally a scam company. How they have an A- BBB rating is beyond me.It is unreal that customers are taken advantage by this companies and paying for a warranty that is not going to work for them.I wished I had read about this company before paying from my hard earn money. Its been a terrible experience and the machine is in worse condition than when the technician came to fix it. Now we are not able to use it at all. The rating is less than one star.

  Universal Technical Services

  Date: 07/17/2023

  Thank you for reaching out to UTS, we apologize that the time to service and repair the unit has not met your expectation. We are sympathetic to your time and desire to use the product. Unfortunately, we do not stock technicians with parts that *** be needed and the troubleshooting we perform over the phone cannot always determine the full range of issues you are experiencing. We do have records that the technician has returned and ordered additional parts for an underlying issue. We guarantee our work and service to provide an operational product. For this reason, you *** rest assured that we will not leave you permanently without a unit and request your patience as we work to restore your unit to manufacturer specifications without additional damages from usage. A new parts order and service order were created on 7/13/2023 based on the technician diagnosis. If you need additional assistance or clarification on the terms of your service agreement please reach out via email to *********************************** Thank you.

• Review fromJason H

  Date: 03/29/2023

  1 star
  Similar to other reviewers, I cannot emphasize strongly enough that this company does not honor their warranties and has zero interest in supporting resolution for their customers. Do NOT buy a warranty from this company. I also will leave a separate review for NordicTrack as this is the second treadmill we have owned with issues (shame on us for giving them another chance). Regarding UTS, our treadmill has been out of commission for 21 months. After the initial round of repairs it functioned for about 6 months before reverting back to the same issue (belt stops mid-run causing risk to runner). They have sent multiple technicians and parts, none of which have been able to successfully fix the issue. They have zero interest in actually resolving the issue promptly, have often had parts on backorder (leaving us with a paperweight for a workout machine), and have been inconsistent in their communication. With competitors entering this space I think NordicTrack needs to be very mindful of companies they choose to partner with that are customer facing and represent their products. Strategic error on their part. And UTS should lose any form of BBB rating based on reviews left here by other customers. Where is protection for consumers?

• Review fromDominic C

  Date: 03/24/2023

  1 star
  The *** needs to be sued for fraud. We all deserve a refund for extending our warranties via UTS. It is IMPOSSIBLE to get in touch with them and actually get your treadmill serviced. This is literally a scam company. How they have an A- BBB rating is beyond me.

• Review fromAnne J

  Date: 03/07/2023

  1 star
  Wish negative stars were possible; clearly UTS is incentivized to NOT honor warranty agreements. The belt on my Nordic track stopped working. I emailed the technician directly and through troubleshooting determined it needed a new controller. That took less than 10 minutes, enter UTS.. after 40 minutes and three customer service representatives, including getting transferred back to the starting point, a request for a new controller was finally sent (hoop 1 of 3). However, the request still needed approval (hoop 2 of 3, requiring a written note from technician stating a controller was needed). After my technician sent the email, I had to call back again to schedule the technicians time (hoop 3 of hopefully 3) - another hour on hold. This company is horrible. Will never buy another NordicTrack again - the product regularly breaks down, and dealing with warranty takes half a day minimum each time and the machine is out of commission 4-6 weeks a year.

• Review fromJR

  Date: 12/01/2022

  1 star
  Purchased the 4 year UTS **************** Plan on my Pro-Form Carbon HJiit H7 elliptical on 3/6/2022 . The machine stopped working , seems to be an electrical power issue. Called the UTS 800 service number, very long wait times to reach a live agent. Told by the UTS agent 12 that they would not send out a service person and to contact Pro-Form for help. they offered to transfer me to that 800 number ... WHY as they are the "service plan" ... 'passing the buck... to avoid doing the work ? DONT appreciate paying them and getting brushed off. DONT BUY this extend service plan it's a rip off wish there was a zero star rating option!

• Review fromJay W

  Date: 11/14/2022

  1 star
  Purchased an **************** Plan, I had a treadmill belt issue, and UTS (Universal Technical Services) sent a belt to me and asked me to watch ******* and fix it by myself first. Terrible service!

• Review fromDavid M.

  Date: 10/21/2022

  1 star
  **************** provided by ********************. I am referencing Agreement No. ******** as purchased by/issued to my step-daughter for issues with the **** Health and Fitness elliptical exercise machine, used 100% in a temperature controlled environment.Service calls were initiated with UTS over the course of many many hours that included long discussions with both a virtual technician and an in-home technician. BOTH technicians, in the course of their dealing with my step-daughter indicated that she had taken good care of the machine - which she emphatically has.In essence, the result of the dual inspections by both technicians resulted in parts being ordered and delivered for the necessary repair. And that, despite the many hours on the phone and in-home with the technicians, is where the problem continued. When my step-daughter called to find out when the technician was coming to install the replacement parts she was informed that the agreement had been cancelled. When asked why, she was informed that rust (not covered) was the cause of the cancellation. This, despite both technicians previously citing the condition of the machine as being "taken care of" and the ordering and delivery of parts. The "rust" claimed by UTS was nothing more than grease used by the in-home technician - AND if there was rust at the time of the inspection - why was that not cited then and why order parts if the agreement was not to be honored?Furthermore, Terms and Conditions of the Service Agreement, ************************** F 'Cancellation' states the following: We (UTS) may not cancel this agreement ...... Notice of such cancellation will be mailed to You at least thirty (30) days prior to cancellation and will include the effective dates and reason for cancellation. Suffice to say, no such advanced notice has been received - so in effect, the agreement still stands - just not honored.BEWARE - RUST is the UTS "Get out of jail free card" - and they apparently use it quite often!