Customer ReviewsforUniversal Technical Services

Unbelievable. They just want to run out the clock on their warranty. Given the terrible reviews that are already on here, I don't even want to waste the effort to document the insane amounts of run-around they give to either avoid repairing, avoid responding, or GOD FORBID - honoring the warranty that we all purchased. I have had the same part of my machine cease operating no less than 5 times, when I recited the "Lemon Policy" back to them verbatim, the agent on the phone then started gaslighting me on technicalities of the timing of the repairs that indicate this is not a lemon policy component. THE SAME PIECE HAS BROKE NO LESS THAN 5 TIMES! I have had the same tech out to fix it. (Let's not forget, during the pandemic, they wouldn't send techs, so we had to replace the parts ourselves - I am sure they will find a way to say that because I replaced it because they wouldn't send a tech, the work wasn't done right and therefore negates the warranty).Slimy, sleezy, unethical - they are the worst. I hope someone smarter than me organizes a class-action lawsuit to run them out of business and even look at criminal charges for the people who perpetuate this culture of garbage. They STEAL money from people, do not honor their contracts. If you are an employee of this company, I am sorry - there are better jobs out there. This company has zero pride in what they do.

Thank you for reaching out to UTS, we hope to ensure that all of our members have a pleasant experience and understanding of the coverages they have purchased. It is important that we differentiate the difference between the Manufacturer Warranty Coverage and the UTS Warranty Coverage. The Manufacturer warranty for your product was for 1-year labor coverage and 2-year parts coverage. We have identified that while under the manufacturer parts warranty you had several parts sent out to repair the unit and UTS dispatched a technician in each of those scenarios to repair the unit. Under the UTS coverage a technician has been out to the home for service repairs 5 times including during the ***** era. The most recent service request will be the 6th technician visit to repair the product. Under the UTS coverage for parts there have now been 3 parts orders, these parts orders only reflect the timeline under the UTS parts coverage. All parts that were provided under the manufacturer parts warranty are exempt from the UTS Lemon Policy because those parts are not attributed to the coverage you purchased. It is important to note that the UTS coverage is first and foremost a parts and repair plan. When consumers have concerns about the product quality or ongoing issues we recommend reaching out directly to the manufacturer of the product. We are dedicated to ensuring that when a claim is filed that we address the concerns and restore the product to manufacturer specifications to ensure regular operation of the product. If you have further questions or concerns please reach out to our team directly via email at ************************************* Thank you.

We are in an ongoing struggle to get our treadmill working. Since June I have spoken to at least 10 people at UTS. We have had their local technician out 4 times to replace different parts. 1 person was actually nice enough to give me her email so we'd have 1 person to contact. Her name is ***** and I've emailed her twice since the original email with no response. I've been told 4 times in the last 3 weeks that they needed to reach out to the technician first. He is given ***** hours to respond. I never hear back from anyone. I have to call them each time to follow up to go through the whole process again. They all act like they want to be helpful and troubleshoot. There is then zero follow-up. They appear to only have 1 technician in ******* so some of our appointments have been 10 days out. The parts as well as the cost of the technician at this point cost more than what we originally paid. This has been an incredibly frustrating and disappointing process for doing what we thought was the right thing in purchasing an extended warranty. Our hands are tied unless we want to eat the costs of repairs or a new treadmill ourselves.

UTS reached out to the member and confirmed that the necessary parts were not in the members home and that she has not heard from the tech even though the SO showed an apt for 9/29/23. Also, that the walking belt is randomly shutting off still. We sent the motor, motor controller and a walking platform for a friction issue. I sent the member an email to keep in touch with me, about the tech apt. We are working with the technician to ensure that the customers appointment is set and that the unit is repaired. We will continue to pursue a desired resolution for the member to ensure the unit is operational.

Not sure I should even give one star. Have called on my Nordic track **** commercial treadmill. They refuse to service or replace the treadmill and our service plan doesn't expire until December 2023. Email and phone conversations. They do not care.

Thank you for reaching out to UTS, our records indicate that iFIT and NordicTrack advised you that older units would no longer be supported by their software to utilize iFIT subscription workouts. UTS has requested confirmation via video that the unit is not operating to manufacturer specifications in Manual Mode. To date, we do not have a record of a video supporting that the unit does not work in Manual Mode. If you can supply a video to ********************************** we will be happy to review and continue to work with you towards a resolution if warranted. Thank you.

Regarding UTS, our elliptical machine has been out of commission and we keep calling and they first sent a technician tat did something but after they left the machine is making a big noise and it is impossible to use.We keep calling the UTS people and they keep telling us that the technician has a WO2773776 and he is supposed to call back in 24 hrs, we have been waiting for days now and nothing.They have zero interest in actually resolving the issue promptly, or maybe never.UTS should lose any form of BBB rating based on reviews left here by other customers. Where is protection for consumers?We all deserve a refund for extending our warranties. This is literally a scam company. How they have an A- BBB rating is beyond me.It is unreal that customers are taken advantage by this companies and paying for a warranty that is not going to work for them.I wished I had read about this company before paying from my hard earn money. Its been a terrible experience and the machine is in worse condition than when the technician came to fix it. Now we are not able to use it at all. The rating is less than one star.

Thank you for reaching out to UTS, we apologize that the time to service and repair the unit has not met your expectation. We are sympathetic to your time and desire to use the product. Unfortunately, we do not stock technicians with parts that *** be needed and the troubleshooting we perform over the phone cannot always determine the full range of issues you are experiencing. We do have records that the technician has returned and ordered additional parts for an underlying issue. We guarantee our work and service to provide an operational product. For this reason, you *** rest assured that we will not leave you permanently without a unit and request your patience as we work to restore your unit to manufacturer specifications without additional damages from usage. A new parts order and service order were created on 7/13/2023 based on the technician diagnosis. If you need additional assistance or clarification on the terms of your service agreement please reach out via email to *********************************** Thank you.