Business ProfileforUniversal Technical Services

I purchased a Nordictrack elliptical machine in 2020 and opted to purchase an extended warranty. Almost immediately, we began encountering issues with the machine that we began reaching out to iFit/Nordictrack to resolve. The first service appointment took upwards of 2 years and upwards of 15 outreach attempts to secure. I also filed a BBB claim against iFit once before that ended up expediting this first appointment. Since then, I've filed multiple other claims for an issue I've been having with my machine and have documented the issue via audio and video. iFit sends parts to my house with no explanation of what the parts are for. A technician from a third party company comes, installs some parts, and tells me to hold onto the others. I have informed the technician (it's been the same one each time) of the issue I'm having with my machine but it remains unresolved after each service appointment. Today, the issue I've been reporting resulted in the entire arm of the elliptical machine snapping off from the spinwheel, which resulted in me falling off of the machine. Upon request, I can provide as much evidence as is necessary to document the amount of times I have reported this issue to iFit and can provide videos of the issue and, ultimately, a video from today of the final result. The videos are not an accepted file type (they're .mov files) so please let me know if there's a way that I can email these.