Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

iFIT has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
• 

  iFIT

  230 S Main St Highlands, TX 77562-3812

• 

  iFIT

  230 S Main St. Highlands, TX 77562

• 

  iFIT

  E 1725 N #727W River Heights, UT 84321

  
• 

  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromSheila C

  Date: 07/21/2023

  1 star
  I am very dissatisfied and disappointed (and that is putting it mildly) with the extended warranty we purchased through UTS for our S22i. ( NTEX02121 Serial # **************. We purchased it on 6/24/21 and it was delivered on 7/14/2021. We recently started having issues with grinding as we pedaled and were told to order replacement Frame Bearings (order #ICS9707591). Sadly the technician could not undo the blot using the ***************** provided and also his power tool. Therefore he could not install the new bearings. He also noticed that there was rust on the lower legs. We keep all our equipment (Freestider, Incline Trainer and rowing machine) in our climate controlled family room (A/C and heat) and always wipe down our equipment after each use. UTS voided our warranty due to the rust BUT that is not the issue, replacing the bearing is, or the fact that the technician could not do that. We have been a loyal NordicTrack customer since the days of the wooden ski machine and feel very dissatisfied with the way UTS has treated us. We will be pursuing action via the BBB, ******** Consumer Protection and if need be, the Small Claims court.

• Review fromDebra D

  Date: 07/13/2023

  1 star
  I purchased a Studio Cycle S15i in 2020 for over $2000. The last forced update fried the *********** and now the machine is useless. To fix it I need to fork over $654. Unacceptable!Deb ******* ** 0 stars!!

• Review fromLori A

  Date: 07/12/2023

  1 star
  This company has treated me quite poorly. My treadmill has be broken since December 27th, 2022. I have numerous phone calls and direct messages to no solution. They sent me the wrong part. After sending them 3 videos diagnosing the problem. Then the part I needed was on back order until it was then no longer under warranty. Then they charged me ****** for it plus wanted to charge me another ****** to bring out another service person when the first one was here 5 minutes because I had the wrong part. I have no idea what to do.

• Review fromRose W

  Date: 07/10/2023

  1 star
  If ZERO stars were possible this would be it. I see several others have had similar issues with this company. In May I ordered a brand new Commercial **** treadmill (NTL11855453). I paid $2,224 for the new treadmill and $199 for white glove delivery, as well as a warranty for 4 years. The treadmill was delivered on July 3, as we were away on vacation from the time of order to delivery. The delivery company iFit used were appalling the two crew members were rude and were really not interested in doing anything I asked. They left the room very dirty. They reversed into my neighbors fence when they left, broke about 100 feet of fence and although I have filed a claim so far I have heard nothing. The treadmill belt does not work and will not ! This is a brand new machine, and the technician never bothered checking to make sure that the belt actually MOVED before he left the job site. I called iFit customer support, was cut off 3 times, and despite the fact they had my contact information, did not bother to return my call. When I eventually managed to speak to someone they asked us to removed the front plate to check out malfunction. Really? My husband and I are both over 75 years and expecting us to get down on the floor to fix their problem is totally unacceptable.Considering what we paid, this company is the worst I have ever dealt with. I will not recommend them to anyone and I am going to return the machine. How anyone manages to do business with them beats me. They sell you an agreement and warranty and are dishonest enough to not meet their obligations. I am going to copy this review on YELP and every other site possible, in order to forewarn others contemplating a purchase from them. I advise anyone considering purchasing Norditrack to go elsewhere.

• Review fromDanielle B

  Date: 07/07/2023

  1 star
  If a zero star was an option thats what would be given. We have been battling with NordicTrack since 2021. They shipped us a BROKEN treadmill first, then sent out a "replacement" which the walking board broke within the first 32 days. When we called and asked for a full refund, they said NO, we were 2 days outside the 30 window! They sent out a replacement walking board and told us we could fix it ourselves.... We paid for the extended warranty - so luckily they contracted out to a service company - they came out and fixed the walking board. Within one month of the new walking board, it broke AGAIN. They shipped us out a brand-new model (**** when we purchased a ****). Within months of having the **** new unit the controller panel broke. it took over 2 months for this to get fixed. Once fixed the controller panel broke AGAIN. This took another 2+ months to get replaced. When the tech came out there was more wrong than just the controller panel. they had to request more parts to be shipped, so we had to wait again. Now we tried to run on it and it started to burn. They REFUSE to give us our refund at this point and will only continue to "band-aid" the problems that continue to happen. They will ship out all new guts of the unit, but this will take another 2+ months to ship and get installed. We are beyond frustrated and unsatisfied with NordicTrack. They are rude when you call and will do NOTHING to help you when they finally answer your calls. I was on the phone for over 2 hours today and all they did was pass me off from department to department and then the "manager" hung up on me. DO NOT BUY ANYTHING FROM NORDICTRAK, save your money or spend it with any other fitness company out there!

• Review fromCooo K

  Date: 07/05/2023

  1 star
  ********* as a gift. Can't use it till it's activated Tried for 3days, ifit.com/activate A #My.proform.com My.ift.com There is NO help for me to activate this machine. It's the same few recodings, repeated.Worst "support" service I've ever( NOT) received.All I want to do I activate the gift I received and the hoops to jump through are rediculas. But I jumped and still no help. I will try for one more week then I'm returning this at their expense .will tell everyone I come in contact with if my experience.I am very upset,disappointed.

• Review fromSol R R

  Date: 06/29/2023

  1 star
  Bough a $3300 treadmill, Commerial 22i in 2020 and less than a year into using it and keeping it safe and clean, the belt started skipping until it finally would not run at all. Called the Nordictrack, received a part and paid $300 for labor to get the machine fixed. It worked well for about a year and now here we are again with the same issue. The machine lasted from April 2020 to June 2023, with one motherboard replacement in between. This time they told me the parts are now in back order. In the end, we decided to sent the machine to a landfill. After a cost analysis, we rented the machine for three years for about $75 a month, which is more than a gym membership. We also paid three years of the iFIT membership. I do not recommend buying an iFIT machine from this company. Nordictrack does not care. The customer service people in ********* have been amazing and do the best they can. IT is not their fault they have to deal with us angry customers over this. I used the ** many times during COVID and it was an exciting thing to do, unfortunately I can't keep up with buying motherboards once a year + labor.

• Review fromCherise D

  Date: 06/25/2023

  1 star
  Got our treadmill in 2020. We've had to change the control panel twice, 2nd time just a month ago and now the issues are starting again. Belt sometimes does not start but everything else is fine or the belt will just stop mid run. We've had treadmill mechanics look at it and they also did routine maintenance. The warranty department for Nordictrack is not helpful and it's all becoming too painful to deal with...we want to get rid of it and buy a simple $300 treadmill. How can something that cost over $2000 be so terrible?!

• Review fromLaura W

  Date: 06/18/2023

  1 star
  We bought a NordicTrack Commercial **** at the end of 2020. After about 2 years, we started to run into issues with the motor/belt stopping during a workout. After that, the software/screen stopped working rendering the treadmill useless. After calling NordicTrack, I learned that NordicTrack outsourced its service to a third-party vendor. This means that NordicTrack is not able to schedule appointments (as they have outsourced the work), but they still handle the customer payments for service. To move forward with scheduling the service, NordicTrack requires customers to pay $159 BEFORE they will submit a service ticket to their third-party vendor to SCHEDULE an appointment! This approach (to collect the payment upfront and drop ownership of scheduling and follow up on someone else) feels like they are absolving themselves from responsibility. After paying the $159, I was told that Id hear from someone within 3-5 days to schedule time for a technician to come out. Im closer to 2 weeks now with no word from any third-party vendor to schedule the appointment. After calling NordicTrack again, they said they can escalate my ticket with the third-party but thats the best they can do since they do not do the service themselves. Not sure why I had to pay NordicTrack for service if they were so hands off. I am planning on disputing the charge on my credit card.

• Review fromCorinne F

  Date: 06/15/2023

  1 star
  My NordicTrack T 6.5 Si Treadmill is completely defective due to a KNOWN software issue even PRIOR to being released, yet they released it anyway. Over Christmas in 2022 they forced a mandatory software update that rendered the screen completely useless. I was on hold with customer service for hours, on multiple occasions. Their customer service first wanted to charge me $159 for a tech to look at it, then over $600 for a new console. They cancelled my service appointment without telling me because of an issue on THEIR end. I rebooked the appointment and the tech advised that it only needed a tablet, not a new console. He confirmed this was a KNOWN issue and my issues were identical to the ones that numerous machines have been experiencing since the software update. I called customer service again and they wanted $300 for the tablet. They would not replace it, despite acknowledging there was a known issue. So what now? .....I have joined the class action lawsuit against the company. Ironic that they are no longer providing service for these units.