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Business Profile

Exercise Machines

iFIT

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

iFIT has 6 locations, listed below.

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    • iFIT

      1500 S 1000 W Logan, UT 84321-8206

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    • iFIT

      230 S Main St. Highlands, TX 77562

    • iFIT

      E 1725 N #727W River Heights, UT 84321

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    • iFIT

      945 S Main St Smithfield, UT 84335-2303

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    • iFIT

      1410 Willis Rd North Chesterfield, VA 23237

    Customer Review Ratings

    1.14

    Average of 317 Customer Reviews

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    Review Details

    • Michelle Z

      Date: 08/11/2023

      Bought a S22i bike in 2021. Stopped working as soon as warranty expired. Per service tech the controller boards routinely fail since an on/off switch was removed from the design of the bike. Over $400 and two technician service calls to fix. Put in multiple online service requests that were not returned. Ordered a heart rate monitor from them that only worked once (and a repair request for that which was never returned). I will never purchase from iFit/nordictrack again.

    • GEORGE A

      Date: 08/11/2023

      I purchased a rower and an I-fit extended warranty. 5 months into getting the rower the spool and rope broke so I contacted them since I had purchased a 4 year extended parts & labor warranty. It took several weeks to get the part in and then when I tried to get a technician assigned to fix it, they advised they did not have a tech in my area. I was advised to find someone to fix it, send them a copy of the paid invoice and I would be refunded the cost of the technician. I did as requested on 5/13/23 and it has been almost 3 months since I sent them all the requested information and still no check. I have emailed, called and spoken to several people and have always gotten the runaround. My latest inquiry resulted in them having to get info and then call me back with information, which I was told that the check was issued on 7/21/23 and it would take 30 days for me to receive it. This occurred on 8/11/23. DO NOT DO ANY BUSINESS WITH THIS COMPANY. They do not uphold what they promised and their customer service is awful!!

    • lauren e

      Date: 08/11/2023

      When picking a membership plan on the website, they don't allow you to select individual plan. You have to call (which you have to chat with someone to get the correct number) then speak to a representative who will give you a code so you can purchase the individual plan. This is very deceitful.

    • Andrew L

      Date: 08/04/2023

      Purchased a nordictrack treadmill a few years ago with a "lifetime" warranty on the motor. When the motor died, I contacted them to have it replaced knowing that a new motor would cost $177.00 to purchase on my own. They said they would be happy to replace the motor but first they need to send out a technician to verify the motor was broken. I would have to pay $159.00 plus a service fee for this "certified" nordictrack technician. So basically I just have to buy the motor myself anyway. Silly company

    • Lindsay J

      Date: 08/03/2023

      I agree with other users that I would give this zero stars if I could. Membership does not work or connect to devices and then they charged me double for the membership. I'd recommend buying a treadmill from another company and using another membership versus buying from Nordictrack.

    • Mandy L

      Date: 08/01/2023

      Don't sign up for the "free" subscription. At this point, it is years that I have tried to get it to stop charging my card. It is a nightmare and I have spent hours on the phone with very nice people who have no power to refund me. Good product, but not good system. I regret buying into their system.

    • Melvin T

      Date: 07/31/2023

      This company has given me the worst customer service. They have given me the runaround to fix my defective treadmill purchased a year and a half ago. For four months, Ive replaced three complete consoles on my treadmill. Each time the same results. This company was aware of the software updates bricking the screens needed to function the unit. I am a 31 year retired employee from ****** and am shocked they sold this item. Its pretty pathetic that I have to take these measures to get the word out on this PROFORM experience.

    • Lisa G

      Date: 07/29/2023

      I purchased a commercial **** treadmill for $2500. It arrived 6 weeks ago and still not working. Took 9 hours total over 5 days to reach a human. Tech has me download an app for video and looks at the motor for approximately 8 seconds and tells me I need 2 PC boards, theyll send them in about 6 weeks. I told him NM Id like to return it. Sure, for $250 fee w 10% of your purchase price. Finally have 2 PC boards, theyll send a tech in about 4-6 weeks. Ive hired my own tech, not the correct parts. Back to trying to reach a human, sending me another 2 parts. Thats where Im at!!! This is the worst experience Ive ever had with a large purchase. Very upsetting!******************* *************

    • Brooke E

      Date: 07/27/2023

      I purchased I studio bike Proform. The product was delivered damaged. I bought the item in June and they refused to replace my item. I have got no help from customer service resolving this issue. I am currently waiting til September **** for a possible repair. I have never got to use my brand new product. They refuse to take it back.

    • Jessica M

      Date: 07/23/2023

      I purchased a NordicTrack Commercial Treadmill. The treadmill stopped working within a year its stuck in a loading loop. I have made calls to customer service they have made no attempt to send anyone out. They keep trying to walk me through using a paper clip to reset which never works.

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