Business Profile

Exercise Machines

iFIT

Headquarters

Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,246 total complaints in the last 3 years.
226 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Nordic track Treadmill. I have sent several request through my Treadmill and email stating I need service. I purchased an extended warranty. My belt stops and will not go through the work out. It just stops. I turn it off and on and the same thing happens. Sometimes it will not even start. I have sent numerous request. They have not responded. I paid ****** for an extended warranty. I have received no support. They do not respond. This has been going on over two weeks. No answer and no support. They should extend my warranty two weeks for this wasted time. They need to come fix it.
Business Response
Date: 03/20/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter.
In looking into your account, we were able to order the necessary parts for you. The part order is ICS9638825. You can track that at the following link:
**************************************************************************

After reaching out to our extended warranty liason they have confirmed that you as the member canceled and requested a refund of the contract on 3/15/2022. They are unable to file a claim on your unactive account. If you have any questions reagarding this, you will need to reach out to them at ************** as they are a different company.
If you need a tech to install the part you are more then welcome to reach out to our member services to schedule a technician at 1-833-680-iFit (4348)
Thank you
Customer Answer
Date: 03/20/2023

Complaint: 19618151

I am rejecting this response because:
I never cancelled my plan, ever! I never received any refund ever! You say you ordered a part? What Part did you order? You don't even know what is wrong with my Machine. Who ever said I cancelled an service contract is a liar and I never received a refund of any kind.

THANK YOU FOR YOUR PURCHASE!

Dear ************;******,
Thank you for your purchase! You can always view your order details online.

VIEW MY ORDERS

Order Details

Order Number: RCSI292755

*************************************
******************************************;
******, *****, 75035

Item Description Price
2 ********************* Plan 449.99

Subtotal: $449.99
Discount: $0.00
Tax: $37.12
Total: $487.11

Sincerely,

***************************
Business Response
Date: 03/20/2023
Hello,
We have ordered you a new controller for the issues you have explained in your complaint. Regarding the cancellation as stated we do not have any kind of access to their financial records to discuss the cancellation you will need to contact *** directly at ************** or email: ***************

Thank you
Customer Answer
Date: 03/21/2023

Complaint: 19618151

I am rejecting this response because: I need some to install what ever part you are sending. I chatted with Page P today. The rudest and most unprofessional person I have ever seen. Your service is terrible. Horrible, rude and unprofessional. When I purchased this treadmill I also purchased a 3 year extended warranty. 3 YR **** - 3999
UTS3E
In addition to NordicTrack's Standard Warranty
$359.99
This should be covered by the warranty. This has been the worst service I have ever received. Why did you not mention the warranty I purchased? Is the part you are sending going to stop the belt from stopping? It needs to be installed. I purchased an additional warranty when I purchased this treadmill.

Sincerely,

***************************
Business Response
Date: 03/23/2023
Hi.
I have reached out to our extended service leasion again for you, they have confirmed that they found your coverage under a different phone number assoicated with your account, you are covered. We apologize for the misunderstanding. They have since gone ahead and scheduled a technican to come out and install those parts for you. Your service order number is SO-2743731. Please allow **** business days for the tech to reach out to schedule your appointment.
Thank you
Customer Answer
Date: 03/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank You. There are two phone numbers only. ************. ************. Which number is the warranty under? When does it expire?
Sincerely,

***************************
Initial Complaint
Date:03/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* has stopped working completely. This is the second time. First attempt was a replacement of the control panel .. took two months of trying to contact support. Finally called sales and found someone who connected me with ******. Issued an RMA for the panel, reassembled and worked for 3 weeks. Has since gone out again. No response from ifit support or ******. Have opened tickets and direct emails to ******. Nothing.. should mention we are both in warranty and PAID FOR EXTENDED support. Both are utterly worthless. Absolutely loved the treadmill but the support is appalling. Meanwhile we are paying for this brick monthly and have added gym memberships for the family.
Business Response
Date: 03/20/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We're happy to get this resolved for you.
Please provide a picture or video of the issue.
Initial Complaint
Date:03/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a $10 individual monthly subscription. I was charge ***** ($10 + .95 sales tax). Why are they able to charge .95 sales tax on a membership. ******** Services stated they can charge based on Ifit being a steaming service. ******* or Hulu do not not charge sales tax. Is this legal? Please investigate. If this practice is not legal, please notify Ifit and have the business correct the policy. I would also like them to refund my .95 sales tax charge.Thank you.
Business Response
Date: 03/17/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with your iFIT membership. We completely understand where you are coming from on this matter.

The sales tax is legal, and will not be refunded.
Please let us know if you have any further questions.
Have a great weekend.
Initial Complaint
Date:03/16/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my s22i bike in 2020 and have had constant connectivity issues with the bike. I had contacted iFit/Nordictrack regarding the issue but nobody has been able to resolve the issue despite me jumping through all their hoops. I am always told it is an internet issue. I have had 2 separate internet providers during this time and have had issues with both despite having the highest internet available. I own an x22i treadmill with iFit and have never had an issue with it and it connects and plays with no problem. There is definitely an issue with a chip or with the software. I have repeatedly asked for a technician to come and they tell me that technicians do not come to software issues. I dont even know what to do any more. I have requested a new monitor but was told that they have to verify it is not a WiFi issue. I just want to be able to use this for its intended purpose. Model number of the bike: NTEX02117NB.4 Serial number: *************.
Business Response
Date: 03/17/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with your iFIT membership. We completely understand where you are coming from on this matter.

We have sent this information over to our iFit software team for you and had them further review your account. They have confirmed they are going to have a representative call you today to troubleshoot and resolve the software issues you are experiencing.

If you have any further questions, please contact our iFit software team directly at **************.

Thank you

Customer Answer
Date: 03/18/2023

Complaint: 19612116

I am rejecting this response because:
I did not receive a call from anyone. I have also spoken with the software team numerous times before this with nobody able to help. I dont understand how talking to them again is going to fix the issue unless a new monitor is going to be ordered to replace the faulty one.

Sincerely,

***********************
Business Response
Date: 03/21/2023
Hello,
We apologize, we have reached out to our software team and they will follow up with you today, they also said they sent an email please check to see if you have that and respond to them that way as well.
Thank you
Initial Complaint
Date:03/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had purchased a NordicTrack Commercial **** Treadmill in December 2019. At the end of December 2022 and first of January 2023, the iFit software company pushed through a software update that froze up and disabled our treadmill. The update rendered our machine totally useless, as you can't even use it in any manual type mode. This was an expensive machine. It is very frustrating to suddenly find the machine inoperable. It has been a nightmare trying to reach out to NordicTrack/iFit to get resolution. I had sent two separate emails through their website over the last couple months that have NEVER been responded to. I made many, many attempts to reach customer service via the phone. Of course I am sure they were being bombarded with phone calls for this same reason, so it was very difficult to get through to actually speak to a person. I spent long periods of time on hold and on several occasions had to hang up because I could not sit on hold for hours on end. I did finally have a breakthrough on Feb. 3, 2023 and actually spoke to a person who ordered us a new console free of charge, but could not tell me when I could expect it to arrive. Over the last 7 weeks, I have spoken with three different customer service representatives. All tell me the exact same story. Each call they acknowledge that the console was ordered and it will ship "next week". Of course, it never arrives so I call again. I got the same story. The console should ship in a week and arrive by March 8. Again, console never arrived. I called again on March 16. Again I was told, console should ship in a week or two. I told the gal that I did not want to hear their same story they have been instructed to tell their customers. I wanted the truth. When can we really expect the new console to arrive. Will it take 3 months, 4 months, 6 months???? What a shame. This is an expensive treadmill and we have not been able to use it now for 3 months and who knows how much longer? So frustrated!
Business Response
Date: 03/17/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
With this issue being a wide spread, we currently do not have an ETA for the console restock.
We are working hard towards a resolution for this issue to hopefully provide more information within the coming weeks.
We apologize for the delay and appreciate your patience.
Please let us know if you have any questions.
Customer Answer
Date: 03/17/2023

Complaint: 19605344

I am rejecting this response because:
This response is unacceptable because it does not offer a solution or at least a timeline of events, just very open-ended. It has been 11 weeks since this software update debacle, which you don't seem to acknowledge in your reply. I am shocked that after this length of time there is still no solution in place. What is the plan that has been implemented to resolve this issue? I will not accept a response that provides little to no information. I will not accept that it could be 3 months, 6 months, 9 months or who knows how long before my machine is repaired. This is not okay.

Sincerely,

***************************
Business Response
Date: 03/20/2023
Hello,
We apologize, the current ETA we have is 4-6 weeks until a restock is received.
We will get this resolved as quickly as possible.
Customer Answer
Date: 03/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I have no other choice but to accept their response that I will receive my replacement console in 4 to 6 weeks as they stated. I will continue to patiently wait. If I do not receive my replacement console after 6 weeks has past, I will contact the BBB again.

Sincerely,

***************************
Initial Complaint
Date:03/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello - I renewed my membership with iFit on March 12, 2023 in the amount of $633.30 which was posted to my credit card that day. I never received a receipt confirming my purchase, so I called customer service to ask for one. The receipt I received states that I made a $633.30 payment to Nordic Track on March 12, 2023 and gives the last 4 digits of my credit card number, but does not state what product/service I received for that amount. I requested that I receive a receipt that states that this payment was for a 2-year iFit membership so that I can submit this for my Fitness Reimbursement with my employer, but the customer service representative that I spoke to (Ana G*****) said that this is not possible. I explained that in order to receive a reimbursement I needed to have a receipt explaining that I purchased a membership subscription to iFit, but the representative still claimed this was not possible. I requested to speak to a manager or someone in the billing department, but the representative hung up the phone.
Business Response
Date: 03/21/2023
Hello,
We're happy to help. Here is a receipt for you.
Please let us know if you're in need of anything further.
Have a great day!
Business Response
Date: 03/22/2023
Hello,
Again, we apologize.
We have supplied all that we have.
Customer Answer
Date: 03/22/2023

Complaint: ********

I am rejecting this response.

Sincerely,

****** *****
Initial Complaint
Date:03/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought the NordicTrack Freestride Trainer FS14i. We have had issues with a grinding/clicking noise within the first few months of purchase. We bought it in 2021. During our warranty period, they sent technicians to fix the issue at least 5+ times. Problem is, the issue would come back over and over again. Now, 2 years later, and after numerous complaints and service requests, our warranty has expired. But we still have the issue with the grinding noise that was never fixed during the warranty period. After spending 4 hours with customer service today and then speaking with a Supervisor, who told me that the problem could be caused by the way my husband and I use the machine, I still have no resolution and customer service refuse to provide a number or email to the headquarters so that I can speak to someone who can help us with this issue. I guess they do not care about their customers or do not stand behind their machines. I would stay far away from this company as they will not help you.
Business Response
Date: 03/16/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

After reviewing your account we can confirm that your machine is no longer under warranty.
If an extended warranty was no purchased, you will need to contact our non-warranty team directly at-************ for further assistance
All future parts and/or service orders will have to be paid for.
Please let us know if you have any questions.
Have a great day!
Initial Complaint
Date:03/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Ifit/Proform on November 18, 2022 in regards to my treadmill turning on, but not working. They said the treadmill was out of warranty and they would have to send a technician out to diagnose the treadmill. Once the treadmill was diagnosed they would send a technician out to replace the defective part. I explained if the cost would be too much I would just purchase a new treadmill. I paid for the diagnosis and the Ifit/Proform stated the computer board needed to be replaced. I asked the Ifit/Proform rep if it was another part what other cost would I incur. The Ifit/Proform stated I would only have to pay for the part since I initially paid for the diagnosis and the cost of the technician to come out. I paid the initial fee and waited for my part to arrive. The part finally arrived on January 4, 2023. The technician came out only to tell me Ifit/Proform shipped the wrong part. I then conacted Ifit/Proform and waited another month until the part arrived on February 7, 2023 only to be told by the technician the part did not fix the treadmill. The technician said the motor was the issue and needed to be replaced. I then waited another month until March 8, 2023 for the motor to arrive. At this time the treadmill repair company told me they no longer had a technician in the area and I would have to contact Ifit/Proform. I contacted Ifit/Proform only to be told that I would be charged another service to repair my treadmill. I explained to them I had already paid the service charge and at this point had now waited 6 months to get my treadmill repaired and if the technician from the company I already paid was in the area I wouldn't have to pay anything. The representative continued to repeat they would not send out a technician without another service charge. At this point I'm just disappointed in the terrible customer service I received from ********************/**********************. I had a great treadmill, but will never purchase another treadmill from Ifit/Proform. **** *************
Business Response
Date: 03/17/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter.
After reviewing your account and reaching out to our service deprtment we can confirm that we no longer have service provider in your area. We have gone ahead and refunded you the service call charge for your troubles.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you
Initial Complaint
Date:03/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve been trying to get support on my C700 treadmill being broken for months. We’ve sent several emails to several official nordictrack DLs, we’ve tried calling, we’ve tried using the online chat bot, we tried contacting ifit, and we even submitted a ticket on our treadmill via our account…

After all these efforts NOBODY has gotten in touch with us except for someone trying to sell us another treadmill while our track doesn’t work.

Service is terrible. We would be happy to upgrade to a second treadmill. But, the service/support is so bad we’d have to go with someone else.
Business Response
Date: 03/15/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

We're happy to get this resolved.
Please provide additional information about the machine's current issue.
Initial Complaint
Date:03/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never wanted to resort to this, but do not buy with NordicTrack. We received our treadmill in December 2022. Right off the bat we had issues with iFIT. We submitted a ticket through iFIT as they say and it took them ONE WHOLE MONTH to respond. Then the incline stopped working we have been submitting tickets via iFIT, via NordicTrack, and trying to get help over the phone and no one responds! I finally was so frustrated that I spent over $4000 on a treadmill so I filed a dispute with my credit card for a damaged item and waiting to see if theyd respond. Instead, they immediately sent me an email saying I requested a return, saying because I filed a dispute I no longer qualify for any warranty, and they stopped my iFIT from working even though I pay over $40 a month for that. They did not get my consent for either. I responded both to the email and via ******** and they quickly respond to tell me this, but wont respond to any of my other questions or why I got no communication for 3+ months. I am at my **** end, as it took a long time to work for something this large and I dont understand why it is so hard to respond to a question about a brand new device not working but they can respond when its a matter of a credit card dispute, but still not addressing the issue. I will continue to try to get someone to contact me about this horrible customer service. The product seems great, but I need it to actually work.I now know 2 other people who have had the same issue and if you go on their social media pages many people are requesting communication for the same reasons. They should not be able to continue to s**** hard working customers like this.
Business Response
Date: 03/15/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

We're sorry that you were not contacted in a timely manner.
After reviewing your account it appears that a return has been processed for your machine.
Again, we are so sorry that we were not able to provide the proper services for you.
Please let us know if you have any questions.

Customer Answer
Date: 03/15/2023

Complaint: 19596570

I am rejecting this response because:

1. My complaint is against Norditrack, not iFit.
2. I did not ask for a return. As explained:
We received our treadmill in December 2022. Right off the bat we had issues with iFIT and the treadmill. We submitted a ticket through iFIT as they say and it took them ONE WHOLE MONTH to respond. Then the incline stopped working completely on the Norditrack treadmill. We have been submitting tickets via iFIT, via NordicTrack, and trying to get help over the phone and no one responds! I finally was so frustrated that I spent over $4000 on a treadmill so I filed a dispute with my credit card for a damaged item and waiting to see if this would make Norditrack respond. Instead, they immediately sent me an email saying I requested a return (which I did not), saying because I filed a dispute I no longer qualify for any warranty, and they stopped my iFIT from working even though I pay over $40 a month for that. They did not get my consent for either. I responded both to the email and via ******** and they quickly respond to tell me this, but wont respond to any of my other questions or why I got no communication for 3+ months. I am at my **** end, as it took a long time to work for something this large and I dont understand why it is so hard to respond to a question about a brand new device not working but they can respond when its a matter of a credit card dispute, but still not addressing the issue. I will continue to try to get someone to contact me about this horrible customer service. The product seems great, but I need it to actually work. I did not ask for the return, nor am I going to pay any restocking fees if my initial outreach was to get a BRAND NEW TREADMILL fixed, as you delivered a faulty product that I paid over $4000. My request is that someone speak to me directly, to either have someone come fix it, exchange for an item that works, or do a return for a full refund as this was never my issue.
3. They are reporting because I started a dispute, they started the return on their own and I no longer have any warranty on the item. Again, I did not request this, and that was the only way they decided to respond to me after 3 months. I have seen many comments on multiple platforms of people complaining about the same thing, and I know someone personally who had the exact same issue of the incline not working and no one responding to them.

How is there not an issue with the BBB about Norditrack doing this to people? How is this not a class action lawsuit just be seeing everyone else having the same issues?

Sincerely,

***********************
Business Response
Date: 03/15/2023
Hello,
Once a dispute is in place, a return is required. We are not able to honor parts and service because of this.
These actions are non-reversible. We apologize for any inconveniences, these are our company's procedures once disputes are in place.
Please let us know if you have any questions.

Customer Answer
Date: 03/15/2023

Complaint: 19596570

I am rejecting this response because:
I understand a companys process, however, as a customer buying a product that is brand new, over $4000, it should be expected to work and customer service should respond and take take 3 months. A dispute was made because no response was given from all my attempts with the company and as a customer I have to w rigjt to dispute a charge when what I bought was not working. You guys are quick to respond to a dispute but not to a request for help. I have talked ok the phone today to threee people with you and everyone says to use the billing dispute email, but no one is responding back about hhe return process or verifying what my refund will be. I can easily cancel the dispute if someone is willing to help me with a damaged product, but it seems like you guys want to sell faulty products and not follow up on them. There are many many reviews from other people with the same issues, how are you not trying to sell better products or have a lawsuit against you? Please let me know then how to complete the return and how much my refund will be. I dont understand why we are gojng back and forth, I filed a complaint with the BBB because the company is clearly ripping people off and no one seems to care.

Sincerely,

***********************
Business Response
Date: 03/15/2023
Hello,
For more information about your return details, please contact our billing and returns team directly at-************.
Or you can message us on ******************* or Twitter.
Please let us know if you have any further questions.
Have a great day!
Customer Answer
Date: 03/15/2023

Complaint: 19596570

I am rejecting this response because:
I still do not agree with how they are handling this situation and their customer service. I still have a complaint and want to file against them.

Sincerely,

***********************
Business Response
Date: 03/16/2023
Hello,
You will need to contact our billing and returns department to discuss your options.
Please contact them directly at the number previously provided.
Thank you!
Customer Answer
Date: 03/17/2023

Complaint: 19596570

I am rejecting this response.

Sincerely,

***********************

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