Complaints
This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,250 total complaints in the last 3 years.
- 226 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a C1750 Nordictrack treadmill and have been using it daily. In 2022, the treadmill stopped working. I called the company on 12/21/22 and spent 20 minutes on the phone with a tech, who identified that the console was broken and no longer work. My treadmill is under warranty so the tech submitted an order to replace the console. I was advised it would take just a few weeks. I called back on Jan 24, 2023, and waited on hold for 2 hours. I ended up hanging up and chatting online with the company. They advised me the consoles were on backorder and would be arriving in 2 weeks. I called again on Feb 6, 2023 to request a status update of my order (ICS *******). I was again told the consoles were on back order and they should be available on Feb 20th, 2023. I waited again and called back on Feb 27, 2023, and was advised the consoles were still on backorder. I was informed they were expected to be received March 6th, 2023, and would ship out shortly after. I called on March 6, 2023, and was advised they didn't know yet if any consoles were in, but they were expected soon. I called back on March 10, 2023, and was informed that while the consoles were in the warehouse, they now needed to be quality checked and that would take 3-4 works before anything would be shipped out. On March 17th, 2023 I was emailed by the company a new order (ICS9636643), of a 'tablet'. I was also emailed shortly after from *********************************, from the company, who acknowledged the delays I have faced and instead of a new console was offering to send a new tablet to be replaced in the console, along with a service tech to contact me to install the tablet. Nothing so far has shipped, and my treadmill is a complete brick b/c the console/tablet does not work. This is extremely frustrating to have a monthly subscription on a piece of equipment that is useless.
Business Response
Date: 03/21/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine. We completely understand where you are coming from on this matter.
After reviewing your account, we can confirm that your shipment is in the stages of shipping out of the warehouse, please allow **** business days for shipping. We apologize for all you have been through. Were happy to add the down time to your warranty and IFIT membership once your machine is back up and running. Let us know and we will add the time back onto your machines warranty for the time that it has been down.
Thank you
Customer Answer
Date: 03/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a treadmill with IFIT included. Called customer service when treadmill would not work. Was told repeatedly over the next 3 months that everything related to the non-working treadmill was placed on hold. Realized ifit continued to charge us for services despite the fact that machine is still under repair. Called customer service and was told that we could not be refunded for items since we were past 14 days. Explained that I was told by treadmill company that issue was being managed and that we had been in constant contact with regard to repairs and services. Told that treadmill and ifit even though sold together are separate and it was my own fault I didn't know to cancel services. Reiterated that I could not access the treadmill to even see that services were present. Told again this was not their fault and they hung up on me.Business Response
Date: 03/21/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machine return. We completely understand where you are coming from on this matter.
We have sent this information over to our Billing team for you and have them further review your account.They stated that there was a dispute submitted for the refund, which is currently still in progress. We are unable to release funds until the dispute is resolved. The dispute process will take time to be completed. Unfortunately when a dispute is submitted, you as the buyer need to stay in contact with your bank on where the dispute process is at. We cant do anything with this account until the dispute has settled.
If you have any further questions, please call our Billing team at **************.
Please keep in touch with your bank.
Thank youCustomer Answer
Date: 03/21/2023
Complaint: 19624974
I am rejecting this response because: I attempted repeatedly to resolve this issue with the billing department both with IFIT and Nordictrack and was informed that no one was willing to help me - by 4 separate people. IFIT was given ample opportunity to provide the requested refund and as such I was forced to take additional action through my bank. Handling of this matter was excessively disheartening and unprofessional on the part of IFIT.
Sincerely,
*****************************Business Response
Date: 03/22/2023
Hello,
We are unable to release funds until the dispute is resolved. The dispute process will take time to be completed. Unfortunately when a dispute is submitted, you as the buyer need to stay in contact with your bank on where the dispute process is at. We cant do anything with this account until the dispute has settled which can take up to 120 days.
Thank you
Initial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 2, 2023, I ordered a stationary bike from Pro-form/i-fit. The bike was delivered and assembled on January 9th. We paid the company to assemble the machine. In early February the bike stopped functioning correctly. I contacted the company and spent hours on the phone trouble shooting. Over the course of multiple phone calls, I was transferred and disconnected multiple times. Finally, it was determined that I needed a part, item number ******- WIRE, PWR JACK *** **** I received the part on March 1st. I called the company to request assistance installing the part. Again, I spent hours on the phone and spoke with multiple people, enduring disconnections and being put on hold multiple times. The end result was that I was told that the part sent would not fix the problem and a new console would be sent. This was March 1st. On March 13, I called the company to check on the shipping status. I was told it would arrive soon, that it would take **** business days from placing the order. Today, I called the company again (3/20). I spoke with a representative who told me that the console would arrive in 2 weeks. I asked to speak with a manager and was put on hold. After waiting for 10 minutes, I was disconnected. I called back again. The next representative told me the console was out of stock and she was unsure when it would be delivered. I said that at this point they should just send me a new bike, she said that was not how it works. In summary, I had a bike that worked for less than a month and it has been broken for over a month with no timeline for when I will receive the parts that *** or *** not fix the problem. In researching on the internet, it is clear that I am not the only person that has encountered this problem with this company. They sell you a lemon and refuse to replace it. The customer service, while polite, was generally incompetent., and it was impossible to get someone in management on the phone.Business Response
Date: 03/21/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account we do see the parts out of stock.
We will make sure these parts get shipped out as quickly as possible.
We apologize for the delay and appreciate your patience.
Have a great day!
Initial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a part since November thats not warranted. I paid for understanding that its not covered but waiting so long for a part is ridiculous. They keep telling me it will be shipped out in two weeks but never does! They keep putting pending charge every month but keeps vanishing. I call and talk to representative and being told two weeks but when I ask for supervisor and keep getting hung up on!I spent $2,500 on a machine that console goes bad just after two year warranty. I am still paying for membership that I can use cause machine is down.It completely disrespectful to keep on being on hold and then just hang up on because they dont have an answer. Im first told they cant transfer me but when person ** talking to has nothing else to say they transferred me to customer service and then I get hung up on!I wish I never bought anything from company and wont again!Business Response
Date: 03/21/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter.
After reviewing your account, we have reached out to our parts department and submited a form to get your new console built. Parts have just arrived and they are in the process of building the consoles and shipping them out. Your form was approved. Please allow **** business days for them to build your console and ship it out. Once the item is shipped you will receive the tracking number via email.
We apologize for all you have been through. Were happy to add the down time to your IFIT membership once your machine is back up and running. Let us know and we will add the time back for the time that it has been down.
Thank you
Customer Answer
Date: 03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I hope you retrain you customer service skills to your fellow employees. I see this response a reasonable action but its sad that it had to get to the point of me responding to the BBB to get some kind of action out of your company. I would have bought a lot more products from your company but now its in doubt!
Sincerely,
*******************************Initial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The console on my treadmill stopped functioning and so the entire machine cannot be used. On Feb 20th I called and confirmed the part was under warranty and ordered the part. I was told it would ship in 3-5 days. Today I called iFIT because the order status still says verifying order. I was told the part was expected at the warehouse of at least 6 weeks. I paid hundreds of additional dollars for warranty support and this is unacceptable. Beyond the delays, why wasnt I ever contacted and told to expect a delay? When I asked their customer service they said the only notification I would receive is when the part shipped. I spent quite a bit of money for a machine I cant use and a warranty that doesnt deliver. As an aside, their online chat takes you in circles and requires entering the same information repeatedly. It appears designed to cause you the give up rather than as an actual means of communications. The order confirmation number is: ICS9621452Business Response
Date: 03/21/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account it appears that the console is out of stock.
Our next restock is due to arrive within the next 4-6 weeks.
We will get your order sent out as quickly as possible.
We apologize for the delay and appreciate your patience.
Customer Answer
Date: 03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me. A 4-6 week delay on top of the month I have already waited is unacceptable given I have paid additional fees for the extended warranty. When I factor in the time necessary to schedule someone actually do the repair the item in question will have been out of service for for a minimum of 3-4 months. That is time in which I cannot use the treadmill, cannot use the iFIT membership I continue to pay monthly, and in which my paid for warranty continues to lapse. If I cannot be provided the part in a timely manner I want my iFIT membership and warranty extended to cover the period the treadmill is out of service. In addition, to address the added time and inconvenience associated with trying to find a vendor to install the failed component, installation you be provided at their expense.
Sincerely,
*************************Initial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a issue with the way Pro Form / IFIT have handled my issue with my treadmill. I have a treadmill that I had purchased in 2020. The warranty we had purchased for this treadmill is for four years. In January, our treadmill suddenly stopped working. We have called over twenty times to ProForm and they first replaced a part that did not fix the issue. This was a wire harness. After installing this part, we did another request. They say we need to now replace the ************** We made this request in January and still have no part. I feel after paying for a treadmill around $1000.00 and also paying for a warranty, we should be getting better service. Every time I call this company, they continue to tell me its at a warehouse. I see this part on **** all the time. Now this treadmill is considered older now, but if they do not have the part then be honest and tell me. I would like them to either get me the part to fix the treadmill or give me some money for a new treadmill. This company I feel doesn't give a c*** about hard working people and their money. Once you pay for something good luck getting help for it. Thank you for your time. I will attach whatever I can to help.Business Response
Date: 03/21/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine. We completely understand where you are coming from on this matter.
After reviewing your account, we can confirm that the parts for your machine are currently in the warehouse and being built. We've submitted a form to request your's to be built and shipped. Your form was approved. Please allow **** business days for this to happen and for the item to be shipped out. An email will be sent to you once the item has shipped witht the tracking infomation.
We apologize for all you have been through. Were happy to add the down time to your warranty and IFIT membership (if you have one) once your machine is back up and running. Let us know and we will add the time back onto your machines warranty for the time that it has been down.
Thank you
Customer Answer
Date: 03/26/2023
Complaint: 19623984
I am rejecting this response because: We still have not received any part from ProForm. We have had a treadmill for three months out of working order due to not part coming our way that will fix the issue. The response that this company loves to give me is the seven to ten days expect a delivery for the past few weeks. If my treadmill is not fixable then I want a new one or money towards one. This is absolutely unacceptable in my mind as you pay for a nice treadmill and they have some of the worst customer service I have ever encountered. Please keep helping us in trying to make them accountable for this issue. Thank you.
Sincerely,
***********************Business Response
Date: 03/29/2023
Hi *****,
We apologize for your hesitation to get this issue resolved. We can assure you that your order is currently in the build and ship stages in our warehouse. Your order was accepted for a build and ship via the form submitted on 3-20-23 in which it takes **** business days for the unit to be built then it will ship out and tracking will be sent to you via email. Please let us know if you have any additonal questions.
Thank you
Customer Answer
Date: 04/01/2023
Complaint: 19623984
I am rejecting this response because:Once again we have been promised a controller part for our treadmill, which is now going on two months at least. Same response from this ************** to ten days. So far I believe in Santa more than this part every arriving. Please help us BBB in getting our part that we paid through a warranty program.
Sincerely,
***********************Business Response
Date: 04/06/2023
Hi *****,
We apologize for the delay, we are in contact with the warehouse daily to ensure that your part ships out. We apologize for the delay. you will receive the tracking number once it ships. Thank you for your patience.
Initial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Proform Treadmill February 10, 2023 and have never used it due to the display board being bad. I contacted the company several times and was told through email that the console part would be replaced. I was given a order number ( ICS9611973) on February 17, 2023. The website indicated that it would take **** business days to process. March 14, 2023 I emailed the website and was told "If it does not ship in 3 days contact us and we can get this escalated with our warehouse". March 17, ********************************************************** 48 hours so this could be process. March 20, 2023 I was told to wait until Friday and contact *************************************** for an update. I do not hold out for much hope for any progress.Business Response
Date: 03/23/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter.After reviewing your account, we can confirm that you have been in contact with *********************** on our escalations team. We ask that you work directly with her as this will be the most effecient way to get this handled as quickly as possible.
Thank you
Customer Answer
Date: 03/24/2023
Complaint: 19623478
I am rejecting this response because: I have no idea who *********************** is, I have had no contact with anyone that I have not initiated myself. Can someone from this company not just give me a straight answer?
Sincerely, *********************
*********************Business Response
Date: 03/27/2023
Hello,
Our apologies, after reviewing your account, we can confirm that we have just submitted a part resolution form to our part specialist. They will look into your order and see what we can do about getting the part out to you quicker. The form should get approved within the next 48 business hours.
Thank you
Customer Answer
Date: 03/28/2023
Complaint: 19623478
I am rejecting this response because: I received an email from ************** on 3/24/23 and she states there will be a further delay due to back order issues. I have attached my receipt from my purchase and would greatly appreciate it if this could be reimburse. This "back order" issue has been going on since February 17, 2023, nearly 6 weeks. I bought this treadmill in good faith and have had nothing but delays and excuses.
Sincerely,
*********************Business Response
Date: 03/28/2023
Hi *****,
I'm sorry we are unable to see an attachement sent with this rejection. Can you please send the attachment to my email at ******************************************* then please respond so we know it's been sent.
Thank you
Customer Answer
Date: 03/29/2023
Complaint: 19623478
I am rejecting this response because:I resent the receipt from my work email, would greatly appreciate it if I could just receive a full refund and end this back and forth.
Sincerely,
*********************Business Response
Date: 03/30/2023
Hi *****,
We have confirmation that you have been working with ****** to get this resolved. We ask that you continue to work strictly with her so that we can ensure that this gets handled in a timely manner.
Thank you
Customer Answer
Date: 03/30/2023
Complaint: 19623478
I am rejecting this response because: Timely manner??? It has been 6 weeks, what do you consider timely? I would just like a refund so I can purchase a working, usable treadmill and definitely not this brand.
*********************Business Response
Date: 04/03/2023
Hello,
I'm sorry we are unable to refund money for parts that are not directly purchased through us. Our parts department has confirmed that the out of stock part has shipped on 3/31/2023. Your tracking number is 1ZX8444W0347467311 shipped via UPS.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank youCustomer Answer
Date: 04/06/2023
Complaint: 19623478
I am rejecting this response because:Received the cord today, did the reboot and still does not work. I am sure it is the console that is not working. It isn't telling the belt to engage, the push buttons do not response to touch!!!
Sincerely,
*********************Business Response
Date: 04/07/2023
Hi *****,
I have gone ahead and ordered you a new console. Your order number is ICS9654921 you may track it once it ships at www.ifit.com
Customer Answer
Date: 04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hopefully this console will be delivered in a timely manor and this will be resolved at last.
Sincerely,
*********************Initial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November 2022, my treadmill screen malfunctioned and the company promised to provide a replacement. However, they have repeatedly extended the timeline, which has now been extended 4-6 times. In addition, I am still paying for a gym membership despite having already paid for the faulty treadmill in cash. The customer service representatives have been untruthful and continue to extend the wait time, as if I am not aware of our prior conversations. I am not satisfied with their service and want a refund for the non-functioning treadmill. Unfortunately, they refuse to take any action, and instead keep extending the timeline, leaving me stranded. My daughter is a type 1 diabetic and requires regular exercise, but the company seems indifferent to our situation. The warranty I purchased has proven to be useless and ineffective, making this entire situation feel like a scam perpetrated by both the company and the warranty.Business Response
Date: 03/20/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We are hoping to receive a restock within the next 4-6 weeks. We will get this issue resolved as quickly as possible.
Please let us know if you have any questions.
Have a great day!
Initial Complaint
Date:03/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,On February 6, 2023, I contacted Pro-Form via their online "Request Support" and received a thank you page stating:"Thank you for your request. A customer service representative will be reaching out to you shortly." Case# ****** Product Name: PROFORM SPORT TL Serial Number: ************* Request Type: Maintenance. Today is Sunday, March 19th, *************************************************************** refund of this malfunctioning unit. It is not safe to use in this current condition. Can you reply via email and advise how we can obtain a full refund for this unit and have Pro-Form pick it up? Let me know. Thanks for your help regarding this matter. - *******Business Response
Date: 03/20/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We're happy to look into this for you.
Please provide the following information to complete your registration,
MODEL NUMBER-
SERIAL NUMBER-
PURCHASE DATE-
**************-
along with additional information about the current issue.
Thank you!
Customer Answer
Date: 03/20/2023
Complaint: 19621970
I am rejecting this response because: Issue has not yet been resolved.
Sincerely,
Mr And ****************Pro-Form SPORT TL
Model# PFTL69623
Serial# *************Purchased in Nov 2022 (***'s Club)
*Does iFit own and operate NordicTrack as well? If so, I will be more tan happy to swap out this Pro-Form piece of garbage and go back to using a NordicTrack. I sold our NordicTrack over the summer because we were in the process of moving but that thing was reliable and performed well. It was the NordicTrack T 6.5 S. Ship me that treadmill and we'll call it even. You can have this Pro-Form piece of junk back. Let me know, thanks.
Business Response
Date: 03/21/2023
Hello,
Thank you.
The model number is missing the version number. Can you please provide the full model number to complete your registration?
If you'd like to return your machine, please contact our billing and returns team directly at- ************.
Thank you!
Customer Answer
Date: 03/24/2023
Complaint: 19621970
I am rejecting this response because:Please provide their email address so all correspondence can be retained? Thank you.
Sincerely,
Mr And ****************MESSAGE FROM BUSINESS:
Hello,
Thank you.
The model number is missing the version number. Can you please provide the full model number to complete your registration?
If you'd like to return your machine, please contact our billing and returns team directly at- ************.
Thank you!Business Response
Date: 03/24/2023
Hello,
We apologize, our billing team does not have an email that can be contacted.
Customer Answer
Date: 03/25/2023
Complaint: 19621970
I am rejecting this response because: UNACCEPTABLE. Have them email me then. Thank you.
Sincerely,
Mr And ****************Business Response
Date: 03/27/2023
Hello,
If you'd like to speak with our Billing and Returns team, you will need to contact them directly at-************.
Customer Answer
Date: 03/29/2023
Complaint: 19621970
I am rejecting this response because:
Sincerely,
Mr And ****************Customer Answer
Date: 04/01/2023
This issue has not been resolved.Business Response
Date: 04/03/2023
Hello,
Please contact our Billing and Returns team directly to discuss your options at-************.
Customer Answer
Date: 04/03/2023
Complaint: 19621970
I am rejecting this response because: In order to keep everything properly documented, please have your Billing and Returns team email me to discuss the options. Thank you.
Sincerely,
Mr And ****************Business Response
Date: 04/04/2023
Please email them directly at-***************************Customer Answer
Date: 04/10/2023
Complaint: 19621970
I am rejecting this response because: Awaiting response from *************************** and CC'd ****************************************. Emailed sent 4/10/2023 @ **** hours.
Sincerely,
Mr And ****************Business Response
Date: 04/10/2023
Thank you for letting us know.
Have a great day!
Initial Complaint
Date:03/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our nordictrack treadmill which we have owned for 2 1/2 years has quit working. We have called multiple times and never reach a person. We have also filed a customer service request via their website multiple times with no response other than a computer generated one that says they will respond as soon as possible but nothing more. This treadmill cost around $4000.00 and now it sits as a big waste of money. All we want is to have this repaired and to get some response from Nordictrack telling us how we can do that.Business Response
Date: 03/20/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine. We completely understand where you are coming from on this matter
I'm happy to get this resolved for you. Can you please tell us what is going on with the machine? as well as provide any pictures of the issue you see fit?
Thank you
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