Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is the most difficult business I have ever had to call into customer support for. A phone call to them takes a minimum 45 minutes and usually longer. I have spent almost 5 total hours trying to get warranty parts from this company. Two devices broke with the same issue. In February I was able to get one of the controllers ordered, it was out of stock and finally arrived in April. I am now trying to get another controller for our second treadmill that has malfunctioned and they make it very difficult even though I have the serial number that shows its under warranty. The controller is once again out of stock only a mere weeks later. I feel like this company is being deceiving. If I am having this issue with two devices I cannot imagine how other customers are feeling.

  

  Business Response

  Date: 06/12/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  
  

  We're happy to get this resolved. Have you purchased an extended warranty for this machine?

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased NordicTrack **** Treadmill on March 10, 2023 due to my previous treadmill not working. My previous treadmill underwent a forced update in January and the estimated time for a new console was unknown. When a new console came the technician broke something else on the treadmill and another new console had to be ordered. To say I was fed up is an understatement. Not wanting to wait anymore I decided to purchase a new treadmill. I was admist training and needed a working device asap. The new treadmill is horrible. It shakes, does not adjust speeds or inclines properly and is horrible quality for the price. I called customer service in to inquire about a refund and was told I would have to pay $500, which is ubsurd. I have an extended warranty and decided to place a service call. The technician is currently at me house and has said he is unable to fix it. I am asking for the company to come and pick up the treadmill free of charge and to be refunded the two months worth of payments I have made. I will keep my old treamill as it is of much higher quality and is finally fixed.

  

  Business Response

  Date: 07/06/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  I'm happy to look into this for you, please provide the following so we may look into this further for you. 

  Serial Number:
  Model Number: 
  Where Purchased:
  Date Purchased:
  

  Thank you 

   

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20165048
  
  I am rejecting this response because:Model # NTL19124.2

  Serial # *************

  Purchased from Nordicktrack via the phone on 3/16/23

  
  

  
  Sincerely,
  
  **********************************

  

  Business Response

  Date: 07/20/2023

  Hello-
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  
  With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Your 30 day return policy expired on 04/29/2023. Where we didn't hear from you within the first 30 days of having the machine, you are no longer eligible. 
  The return policy states: "You can return your product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use.

  We are happy to continue troubleshooting the machine and get it repaired for you, please include a video of the issue you are experiencing. 

  Thank you 

  
  

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20165048
  
  I am rejecting this response because: I went through the troubleshooting procedure which took me past the 30 day window. The machine rattles, does notswitch speeds or incline smoothly. When the technician finally was able to come out to the house he stated he couldn't fix the problem. This is why I am unhappy with the product and would like a return. I can not run on a product that makes so much noise and does not adjust smoothly, 
  
  Sincerely,
  
  **********************************

  

  Business Response

  Date: 07/21/2023

  Hello-
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  
  

  After looking over your account, we can see the tech notes that were left when the tech was out there. He stated the machine was working to manufacturer's specs. We are happy to send another tech out to inspect your machine if it's still not functioning correctly. Please go ahead and confirm your address and the best phone number to reach out to you at. 

  Thank you 

  Customer Answer

  Date: 07/22/2023

   
  Complaint: 20165048
  
  I am rejecting this response because:
  You stated the following."After looking over your account, we can see the tech notes that were left when the tech was out there. He stated the machine was working to manufacturer's specs. We are happy to send another tech out to inspect your machine if it's still not functioning correctly."

  I took off twice for the tech to come to my house and spent hours at work on the phone since encountering my first problem with my old treadmill which lead me to buy a new one. The same tech previously broke a wire when installing a new console on my old treadmill that had a forced update thanks to IFIT. I waited months for a new console only to have to wait again for another one. Fed up, I purchase a new treadmill and have had nothing but problems with it. I have already conducted a live call while running, thanks to my husband recording it to show how much noise and difficulty it has adjusting in terms of speed and elevation. Perhaps, it shouldn't be advertised as something you can actually run on and instead indicate it can be walked on. Unfortunately, I have an inflamed heel spur and can't not run at the moment or I would gladly attach another video. 
  At the end of the day I have already taken too much time off work dealing with a brand new treadmill and want it returned free of shipping costs. Surely you can still sell it as a refurbished machine no problem, isn't that better than having an unhappy customer who has done business with your company for years? I don't believe this is too much to ask. Please reconsider my request. Thank you 

  Sincerely,
  
  **********************************

  

  Business Response

  Date: 07/25/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  
  With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Where we didn't hear from you within 30 days of having the machine issues, you are no longer eligible. There has been a span of longer then 30 days with no conact. 

  We will need to continue with parts and service at this time. we will be happy to set up a tech to come out and diagnose the machine. 

  Thank you 

  
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This machine has been down for over a year waiting on parts or technicians to install them. I've had several technicians come to attempt to fix the same parts over and over. The last technician ordered several parts. I believe all the parts are here however, he doesn't return my calls to verify or set and appointment. I purchased this machine persuant to medical direction. Do I need to contact an attorney too get this matter resolved?

  

  Business Response

  Date: 06/09/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  
  

  We have reached out to the tech requesting them to contact you as quickly as possible to schedule your return visit. 

  Please let us know if you have any questions. Have a great day! 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Norditrack Commercial ********************************* January 2023. I contacted customer support and they determined the treadmill was still under warranty and needed a new console. The part was finally delivered to my home 5 months later, May 2023. A service tech came out and installed the console, however the treadmill still does not work. The console powers up, but the incline and belt do not move. The tech left my house knowing and indicating to me that the treadmill probably needs a controller or motherboard replacement. I contacted ifit.com service again and they said they could not do anything until the tech submitted his notes and suggested replacement parts. Three weeks have now gone by and nothing is being done. I contacted ifit.com again and they are stating the tech's notes say the treadmill was working when he left. I contacted tech and he says his notes say the treadmill needs a controller. I am stuck in the middle and ifit.com will not do anything. I sent videos to ifit to prove that the treadmill is still not functioning. It has been 6 months since my treadmill stopped working.

  

  Business Response

  Date: 06/07/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  I have escalated this to the service coordinator and they will contact the technician so we know how we need to proceed.

  Thank you!

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20155031
  
  I am rejecting this response because: I still need my treadmill repaired. Issue is not resolved.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/09/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  We do understand that this issue has not been resolved yet for you.  The technician should be contacting you within 24 business hours for scheduling.

  Thank you!

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20155031
  
  I am rejecting this response because: I have not heard from anyone on the issue. Service tech is lying when he says the machine was working when he left. It was not and he even told my husband he thought it needed a new motherboard. It has been nearly 6 months and my treadmill still does not work. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/14/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  I have looked over your account and I do see as of today the controller has been ordered for you.  Your order number is ICS9699481.  You can track this at the following link **************************************************************************
  

  If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)

  Thank you
  
  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My treadmill was bricked by the software update from iFIT. After several attempts in March 2023 to get through to an agent, I was told a replacement console would be sent to me in **** business days - not the same part either since that one will likely have issues. The order status site didn't have any updates the next week so after getting through to another agent, I was told that part was back-ordered and wouldn't be sent until May 2023.After receiving the replacement part, the delivered box didn't have any instructions or tools, only containing the upper part of a treadmill with wires sticking out. I contacted iFIT to see if a technician could be sent out and was told I would need to pay $160 for a visit. I asked for it to be waived since this replacement part was due to iFIT's software update and was told that's not an option since the treadmill isn't under warranty and this is part of assembly.We paid for assembly when we first purchased the machine. This software update didn't ask for user approval, I didn't consent to any updates. Given this isn't user error or normal deterioration, I would expect the company to shoulder the cost of fixing the faulty machine.

  

  Business Response

  Date: 06/07/2023

  Hello-
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  
  

  I have gone ahead and requested a tech to come replace the console for you as a one time courtsey, please allow 3-5 business days for the tech to reach out for scheduling. 

  Thank you 

  Customer Answer

  Date: 06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  Thank you for the quick response.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 06.04.23 and unfortunately 2 orders were placed, I immediately started calling to have this issue rectified and the customer service department was less than helpful. I was blamed for the duplicate order being placed. I have called over 30 times and this issue has not been resolved, I was told I would have to pay someone to assemble to equipment and that is not sitting well with me. I am beyond livid, I am outraged at this point.

  

  Business Response

  Date: 06/05/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine return. We completely understand where you are coming from on this matter. 
  

  I have spoken with our billing and returns department, they have informed ** they were able to cancel PF11903664 successfully.  The charges will be voided and will drop off within 10 business days for that order.

  Thank you!

  Customer Answer

  Date: 06/05/2023

  I paid for a white globe service, Ive been calling since 6am this morning! This is unacceptable 
  Complaint: 20145277
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/06/2023

  Hello-
  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine return. We completely understand where you are coming from on this matter. 
  
  I have spoken with our billing and returns department, they have informed ** they were able to cancel PF11903664 successfully.  The charges will be voided and will drop off within 10 business days for that order.
  
  Thank you!

  Customer Answer

  Date: 06/07/2023

  I would like a discount on a future purchase I have several recorded phone calls confirming the way I was treated by your employees. 
  Complaint: 20145277
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/08/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with this. We completely understand where you are coming from on this matter.

  A discount on a future purchase would need to be discussed with our sales department.  You can contact our sales department at **************.  We are very sorry for the issues you've had!

  Thank you!
  
  

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Proform rowing machine to coordinate with other exercise equipment and activity and sync with my Apple Health app. Virtually all Bluetooth exercise equipment have many apps that are compatible and sync with Apple Health for free. There was no mention in any informational material that ONLY the iFit app (I guess iFit is parent company) was compatible and that unless you paid for a subscription you could not sync up with Apple Health.

  

  Business Response

  Date: 06/06/2023

  Hello, 

  We apologize for all you have been through. 

  Unfortunately, you must have an active membership in order to sync with Apple Health, Strava, Garmin etc. 

  Please let us know if you have any questions. 

  Have a great day !

   

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20144725
  
  I am rejecting this response because:

  This is the same generic response they gave me after spending a lot of time with them on support chat. This issue is that ProForm is the brand of rowing machine and, while they identify iFit as a COMPATIBLE activity tracking app that you are not required to subscribe to in order to use the equipment, they do NOT indicate that you have to spend hundreds of dollars on an active subscription to simply sync data with other health apps. I only use the manual workout mode (i.e. no live or recorded training sessions which is what the subscription is all about), so it would be completely wasteful to spend that amount of money to simply pass my own activity data to Apple Health. Virtually every other Bluetooth-enabled equipment is compatible with multiple activity apps, but the ProForm rower is not. They have a closed system where the only app that works is iFit and they don't allow you to sync for free. This is utter deception and a predatory practice that is just wrong. Either allow users to sync for free or allow other apps to work with the equipment.

  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20144725
  
  I am rejecting this response because:

  This is the same generic response they gave me after spending a lot of time with them on support chat. This issue is that ProForm is the brand of rowing machine and, while they identify iFit as a COMPATIBLE activity tracking app that you are not required to subscribe to in order to use the equipment, they do NOT indicate that you have to spend hundreds of dollars on an active subscription to simply sync data with other health apps. I only use the manual workout mode (i.e. no live or recorded training sessions which is what the subscription is all about), so it would be completely wasteful to spend that amount of money to simply pass my own activity data to Apple Health. Virtually every other Bluetooth-enabled equipment is compatible with multiple activity apps, but the ProForm rower is not. They have a closed system where the only app that works is iFit and they don't allow you to sync for free. This is utter deception and a predatory practice that is just wrong. Either allow users to sync for free or allow other apps to work with the equipment.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/06/2023

  We apologize,  for all you have been through.

  We understand your frustrations.

  However, this is how our iFit system operates. 

   

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My console is stuck/frozen and my treadmill no longer works. I was directed to icon fitness (ifit) and they have done nothing other to say a new console will arrive in **** days then 3-4 weeks and nothing other than they will give me a free month of ifit. I want to know if I will really get the new console or if I should junk my treadmill? If so I will never ever buy from this company again as they promised to repair but clearly arent and I see TONS of cases online where the same is happening. How are they allowed to do this?

  

  Business Response

  Date: 06/06/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  We are currently looking into our options. As the part ordered for you is No longer available. We will need a few things from you to add to your case. Can you please provide a picture of the machines issue, a picture of the full machine taken further back, a picture of the serial number decal, a picture of your receipt, and verify your email for **. Thank you!
  

   

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nordictrack Commercial **** treadmill from this company on 4/29/21. Since I purchased it over two years ago it has been working for maybe 60 days. My first issue came when the treadmill became inoperable on 05/30/21. I reached out to Ifit to have a technician come out to the house and they expedited a part to me. Nobody ever came out to fix the treadmill and I replaced the part myself. On 7/18/21 the treadmill ceased operation for the second time. I called Ifit again they sent me parts. When I called on 7/26/21 to check the status I was told I needed to contact the repairman directly. I called again on 8/12/21 and was told I needed to wait two business days for a reply. Nobody contacted me. A technician came out on 09/2/21 assess why treadmill broke for third time and stated there was a broken wire. They had to order the wire and came out on 9/20/21 to fix the issue. The machine then broke again 09/22/21. I reached out to Ifit to request that they refund my money or replace the machine. I was told I had to go through the policy and was provided a supervisors email. I emailed the supervisor three times between 09/22 and 11/2/21 with no response. On 11/3/21 I called Ifit customer service again and was told a tech was never assigned to the case and itd be another **** days. On 11/30 I called to follow up and was told to contact the tech directly. On 12/14 a tech came out and repaired the machine. On 12/24/21 the machine broke again. On 1/7/22 I spent two hours on hold and my call was disconnected. On 1/08 I called again and the rep told me since it was less than a month theyd send the same rep out. I followed up twice with no response. I called Ifit again on 3/01/22 and was told the work order was closed. A tech did not come out until November 30th 2022. The tech once again repaired the machine and it broke again on 1/28/23. I filed a service claim 1/31/23 and never heard back (it is now June). I would like a refund and Ifit to pick up the machine.

  

  Business Response

  Date: 06/05/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  I have looked into your account and see the last case we have is from 6/29/2022.  *** machines manufactures warranty has expired, please contact our non warranty department at ************ for further assistance.

  Thank you.

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20139634
  
  I am rejecting this response because:

  I have an extended warranty but it does not change the fact that I have reached out to you on numerous occasion without any kind of response and have had a non working machine for 7 months (and thats only the most recent incident) without any contact from your company. It should not be on the customer for constant follow up when a service request has been put on file months before and your group is unresponsive. If someone wants to call me to discuss Id be more than happy to but this is poor business practice 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/06/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  We are sincerely sorry for the trouble you've had.  You can contact our extended warranty department (***) at ************** so they can assist you in getting this taken care of.

  Thank you!

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Nordic track treadmill in may of 2022. The treadmill stopped working in April of 2023. I contacted iFit who sent me a new control board to fix the issue. ********* still wont work so iFit sent me a new motor. The new motor did not solve the issue. The tread mill was new and about **** dollars. Shouldnt be having these issues a year in. I just want a working treadmill.

  

  Business Response

  Date: 06/05/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  
  

  We're happy to get this taken care of. 

  Please provide additional information about the current issue.