Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
• 

  iFIT

  E 1725 N #727W River Heights, UT 84321

  
• 

  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
• 

  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

• 

  iFIT

  230 S Main St Highlands, TX 77562-3812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nordic Track S22I stationary bike in 2019. We recently had an issue where the bike console would not turn on. We checked if the system was receiving power & finally decided to schedule a Nordictrack certified technician to come out to diagnose & repair the issue. After the technician wasn't able to diagnose the ******** ****** were ***** able to offer us an option of ordering a replacement that in their experience had been problematic on other bikes. BY doing so they said I would be responsible for the cost of those parts even if they were not the cause of the issue and that I would need to pay another fee for the repair at a later date. I decided to get online with ****************************** a replacement console after hearing an electrical buzzing coming from the console while plugged in. I provided the customer support rep with the model number ****** provided a link where i could order replacement parts for this bike. When the console arrived I discovered it was the incorrect model & that I had been provided the wrong link for replacement parts. When I reached out to NordicTrack they told me I needed to pay for return shipping & a 10% restocking fee to be able to return the console. I reached out multiple times & had a case opened which ended up with the same result. I find it ridiculous that they provided the wrong information & then are forcing me to pay for the return of this item. I planned on returning this console & ordering the correct replacment console but at this point I will continue to be an I-fit customer.

  

  Business Response

  Date: 06/22/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter. 
  
  

  After reviewing your account it appears that the wrong version number was entered when ordering online. 

  We apologize, it must be returned and then a new one can then be ordered online. 

  The 10% restocking fee will apply. Once returned, you will receive a credit towards ordering the correct console. 

  It also appears that you were offered a 5% discount on the new order. 

  Please let us know if you have any questions. Have a great day! 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my treadmill a little over a year ago. I purchased extended warranty, and am now having issues with the treadmill. I called in and they said they would send me the part to fix it, I said no I paid for warranty I want a tech to replace the part. The ******** operators put me through to the **** division who told me to call back to ******** number. This happened multiple times. When they put me through to the warranty department, I sat on hold for over 2 hours, eventually hanging up. I phoned again the next day and went through the same disorganized process, and when I was finally put through to warranty, I waited OVER 3 hours and still got no answer. I hung up and called back and asked for a manager, the agent made it very difficult to get through. Once I finally spoke to the manager I told him I wanted this resolved and I wasn't waiting on hold. Six days ago that manager said they would contact warranty then call me back so I didn't have to wait on hold. I still haven't heard back. I phoned in and asked to speak to your customer service department and the parts and service transferred me to another parts and service agent, who then transferred me to an agent in your commercial division who then transferred me back to parts and service. You had no problem taking my money for warranty, but sure are CROOKED when is comes to providing the service. I have been pushed around to agent after agent, I will NEVER buy another piece of garbage from NORDICTRACK.

  

  Business Response

  Date: 06/22/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  As you are not located in the U.S. we are unable to set up service, we do apologize.  Please contact our ****** member care at ************** so they can assist you in getting that set up.

  Thank you!

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20216519
  
  I am rejecting this response because:

   

  They are directing me to the same useless people and giving the same responses as their ******** division.  Apparently s*** flows from the top of the company and if they arent willing to satisfy customers how can I expect their ******** division. I am just curious when I buy a machine in ******, do the profits go to the corporate headquarters for the overall organization, which is located in *****************? 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/23/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  We do understand however, as you are not within the U.S. we have no way of getting service set up, we do apologize.

  Our ****** member care is able to help get that set up for you.

  Thank you.

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20216519
  
  I am rejecting this response because:

   

  Seeing as this response is coming from their corporate headquarters, they could do more to get a person in touch with their warranty department in ******. The number that they provided is absolutely useless in terms of customer service and I have tried that numerous times, they obviously do not care to deal with customers and hide behind the fact that Im from ****** and use that as an excuse for dealing with keeping customers happy. Could the representative from the head office please provide a refund for my machine and the warranty that I paid, because all profits wouldve gone to the head office?
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/27/2023

  Hello-

  We sincerely apologize for your experience.  As the machine was not purchased directly from us you will need to contact the point of purchase to discuss a return.  If you'd like you can also email our ****** member care at *****************************

  Thank you.

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20216519
  
  I am rejecting this response because:

   

  It seems the only thing NordicTrack and Ifit are good at is excuses.  I sent an email to that same email address over a week ago and Ive heard nothing back from them. I have phoned and been on the warranty line for many hours and get no response and get through to nobody. And apparently I can get nowhere with the head office of the entire company. If it was possible to give this company a negative star review, I would.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases an elliptical on line on June 04, 2023. It was delivered on June 08, 2023. We started to used it one the following day it was as working fine then on June 19, 2023. It suddenly stopped working. I emailed them through iFIT. The problem was not solved. Ill be losing the $200.00 I paid for them to set up the machine and pay an additional $250.00 to return the machine. I will be loosing ****** for a faulty machine thats they sold to me. I would want to to either send a one of theyre techs to fix the new machine or exchange it for a working machine.

  

  Business Response

  Date: 06/22/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine. We completely understand where you are coming from on this matter.

  In looking into your account, we were able to order the necessary parts for you, the part order is ICS9704400. You can track that at the following link:
  **************************************************************************
  

  We have also requested a technician to come and install that and further inspect your machine. The tech will reach out to you once the parts arrive to schedule your appointment. 

  We apologize for all you have been through. Were happy to add the down time to your warranty and IFIT membership (if you have one) once your machine is back up and running. Let us know and we will add the time back onto your machines warranty for the time that it has been down.

  If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)
  Thank you
  
  

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Placed : 6/9/2023 Date of White ***** Assembly : 6/19/23 Bike arrived defective (i.e., resistance not functional and cosmetic damages (i.e., front wheel black patch completely torn off, dented front wheel in various spots), dented items on the handle bar portion, and seat molding noticeable).Bike appears to have been a refurbished instrument or previously used. Called to troubleshoot and return on 6/19/23 (with video and photos per email and tech support). Offered to send parts. Called again on 6/20/23. Only receiving $217.33. Being charged for a 10% mark up fee and $125 freight fee. Additionally, refund of White ***** delivery not refundable. Bike delivered defective on delivery by ******************** Additionally, delivery representatives did not care that bike was leaning, nor that they had possibly created damage to the bike. They did not know how to even assemble bike and asked for help. I should not be charged any fees for a "lemon" bike. Request refund for full amount of $596.Order cancellation - 603 *****. All information should be attached to this, including photos, videos etc

  

  Business Response

  Date: 06/22/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter. 
  
  

  After reviewing your account it appears that our billing and returns team is processing the refund today. You will recieve confirmation of the refund soon. 

  Please let us know if you have any questions. 

  Have a great day! 

  Customer Answer

  Date: 06/24/2023

   
  Complaint: 20214751
  
  I am rejecting this response because:

  I have not received a confirmation email that I will be refunded in the total amount of $596 for a lemon bike received; instead, the company only wants to provide me a refund of 217.33.

  As previously mentioned, the bike is a "lemon", in that I had to request service / parts replacement on date of purchase due to either 1) fault of the third party delivery (who did not know how to assemble the bike) or b) the bike was faulty upon shipment.

  Please refer back to notes / calls and evidence provided and confirm that the full amount of $596 will be refunded. 

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/26/2023

  Hello, 

  We apologize, if you'd like to discuss your refund options further, please contact our billing and returns team directly at-************. 

  Have a great day! 

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20214751
  
  I am rejecting this response because: the customer rep said the system as not been updated. If the full amount can not be refunded, we cannot proceed further ; 

  please advise otherwise will seek to recover in state court .

   

  
  Sincerely,
  
  *****************************, Esq

  

  Business Response

  Date: 06/27/2023

  Hello, 

  We apologize, the billing and returns team is stating that the return freight fee is applicable and will not be waived. The damages to the machine are cosmetic and can easily be repaired. 

  Please let us know if you have any questions. 

  Have a great day! 

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20214751
  
  I am rejecting this response because:
  No worries. Will leave this and follow up in state court under consumer federal and state laws. 
  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a treadmill in November of 2021 through ifit. Late in ************************************************************************************************************** March 2023 I had a solid blue screen with no way to bypass it. In talking with support, I received the update they pushed to machines that inadvertently broke it. Since I am out of warranty, I have to hut the part for almost $500 but 1)it's not available and 2) if it is also broken or does not fix the problem I cannot return the replacement part (that they told me I need). No solutions were offered since the only option is to buy a part they don't have. I was hung up on after asking for a manager and in researching my product online I come.to find two class action lawsuits pending for the same model. I would like this company to contact me about making this right.

  

  Business Response

  Date: 06/22/2023

  Hello-
  We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter.
  

  After reaching out to our software managment team they have confirmed that the issue you are experiencing is not software realated and a new console is indeed needed. However because it's not software related you will be responsibile to purchase a new one. The part number needed is 441053 you may order that on our website at www.iconservice.com. 

  You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
  Thank you 
  
  

  
  

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20213302
  
  I am rejecting this response because: they have indicated I need to order a part that they do not have nor do they stand behind. If I need to buy this part will I have a reasonable return period should it also not work? Because I was told it f it doesn't work I am out the 500 they will not accept a return even 1 day after the order.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/23/2023

  Hello, 

  We completely understand where you are coming from on this matter, Our parts return policy is 30 days and they also have a warranty of 90 days after purchase. Please let us know if you have further questions. 

  Thank you 

  Customer Answer

  Date: 06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The parts team indicated there was no return or warranty on parts which seemed absurd!

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I bought a rower 2022 September, and it get a problem (broke) in the very beginning on May 2023. My machine have a 1 year warranty. Its been nearly 2 months and my rower still have no date when it will be usable again, they dont have the part. I think this is not what a warranty supposed to mean. If they cant fix it they should get me a new one or simply take this unusable rower away and refund my money. Unfortunately I have no trust in this company and in their product anymore but I m open for a solution asap! I paid $1600 plus tax I expect to use the product.Thank you for your help.*****************

  

  Business Response

  Date: 06/21/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  We have looked into that part order for you and we have filled out a form to see if we can get that part to you quicker.  We do apologize for the delays and we are working on getting this resolved for you as quickly as we're able.

  Thank you!

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20210011
  
  I am rejecting this response because:

  There is no timeline for resolution, and it hasnt been since May 1st. I need a working rower RW900 or my money back ASAP! This company not once gave me update unless I inquired it, also have been misinformed several times. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/22/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  We do understand, the form mentioned was approved and they are working on getting your part built and shipped out to you currently.  We do sincerely apologize for the delays.

  Thank you!

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20210011
  
  I am rejecting this response because:

  Its been over 50 days since my NordicTrack RW900 rower broke and there is still no timeline for fixing it. I m have been given 3 dates when it will be fixed/when the broken part will arrive, none of those dates were fulfilled. I never got updates about ************ unless I asked for it. This costumer service is unacceptable. I paid $1600 plus tax. I expect my rower to work. ( any other household electronics would be exchanged by now). I would prefer my money back and the broken rower moved away from my house ASAP. 
  
  

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/23/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  

  As your machine was not purchased directly through our company, we are unable to process a refund or return. We recommend speaking with the retailer where it was purchased regarding this matter. 

  I did speak with out parts department and they have stated they expect your part to be shipping out today.

  Thank you.

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20210011
  
  I am rejecting this response because:
  This is unacceptable. Its been 2 months and still no date to fix my rower. NordicTrack or IFit  is responsible for my rower! Pls take away the broken machine and refund me immediately!
  

  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/27/2023

  Hello-

  We do sincerely apologize for the delays in getting this resolved, to discuss a return you will need to contact the point of purchase.  

  I do see your part has been delivered, I have contacted our service department and they have stated the technician will be contacting you soon for scheduling.

  Thank you.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20210011
  
  I am rejecting this response because:
  I bought the rower from your listed authorized dealer (there was no other way to buy it)
  Either  way the manufacturer is responsible for the warranty! In my understanding you failed your warranty responsibilities! 
  Its been 2 months I wasnt able to use my rower! 
  Pls take responsibility and do the right thing!

  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/29/2023

  Hello-

  We do apologize and we are working on getting your machine up and running for you as quickly as we're able.  The technician stated they would be contacting you soon for scheduling.

  Again, if you'd like to discuss a return you will need to contact the place of purchase.  As the machine was not purchased directly through us we are unable to offer a return we do apologize!

  Thank you.

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20210011
  
  I am rejecting this response because:
  I m away till the 8th.
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/30/2023

  Hello-

  Thank you, once the technician contacts you, you can discuss a date that will work for the both of you to repair the machine.

  Thank you.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th I ordered a Tread Mill from ****** (a Nordic Track S45I) it was delivered and set up in a timely manner. Upon my initial attempt to use it it made a terrible screeching noise that could be heard throughout my home. For the last 9+ weeks I have been dealing with IFIT the repair warranty group. They have sent 4 parts and their contract repair person has been here three times. On his second visit he found/determined that the lower roller left hand bracket that holds the roller was missing ************* JOINTS. He sent in photos to his supervisor. I waited several days, and they said I could call IFIT back to set up an exchange for a replacement model. Todays phone call resulted in a request for more photos and the IFIT employee asked me to provide validation of my purchase from ******. I am very torqued as an Elderly man who is a heart patient with need of my walking! I am loosing patience! Please help! The contract repair supervisor is coming by my house tomorrow as well!. The fact that they sent me numerous parts and a repair person kind of validates my purchase to me!

  

  Business Response

  Date: 06/19/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  After reviewing your account, we can confirmt that a product replacment form has been submitted to see about replacing your machine, our product replacement team will reach out via email once they have reviewed your case. Please allow up to 30 days. 

  Thank you 

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rowing machine from Nordictrac. The machine was defective upon arrival. The company refused to refund and return, and sent a repair tech. Machine is internally damaged, and they had to "order" additional parts. Now two month in and Nordictrac biling me for a machine which was defectively manufactured and which is still inoperable.

  

  Business Response

  Date: 06/16/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  After reviewing your account, we can confirm that your parts have shipped and are currently in transit to you. Your tracking number is 4202878692748999937491583000206237 shipped via **** on 6/13/23. 

  I have also reached out to our ******************* they have confirmed that a $40 credit will be provided and added to your account. 

  You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
  Thank you
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having the same issue as everyone else is with the iFit update that was sent out that fried my console on my NordicTrack treadmill. My treadmill is now useless and will likely end up in a landfill. I followed Nordictracks advice and paid $172 for one of their technicians to come out to diagnose my treadmillhe confirmed it was the issue that the update caused and said I would need a new console on 6/14. I called Nordictrack to order the part and they said that the technician was not correct and they didnt have the diagnostic from their technician and recommended that I contact the technician again to retrieve the diagnostic and somehow send it to them. All I want is my console replaced under warranty since they messed up but they have so far refused.

  

  Business Response

  Date: 06/16/2023

  Hello,

  We are so sorry about the inconveniences and the frustrations that you have experienced with your iFIT membership. We completely understand where you are coming from on this matter. 

  
  We have sent this information over to our iFit software team for you and had them further review your account. They have confirmed they are going to have a representative call you today to troubleshoot and resolve the software issues you are experiencing. 

  
  If you have any further questions, please contact our iFit software team directly at **************.
  Thank you     
  

  
  

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an x32i treadmill for ******* in February 2022. The machine failed under warranty in January 2023. The warranty work still has not been completed 5 months later.

  

  Business Response

  Date: 06/15/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  
  

  We have reviewed your account and it appears that you're working with our escalations team. 

  We suggest continuing communication with them directly to make sure you're taken care of. 

  Please let us know if you have any further questions. 

  Have a great day! 

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20188307
  
  I am rejecting this response because: the escalations team is doing nothing more than what theyve been doing.  The keep ordering parts, sending inept technicians, and further damaging the treadmill. The only way I would be satisfied is a full refund or replacement. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/16/2023

  We apologize,  you will need to continue communications with the escalations team. 

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20188307
  
  I am rejecting this response because:
  Now they say there will be up to a 30 day wait while their legal department reviews the case. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/21/2023

  Hello, 

  That is standard for our Legal team's communications.

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20188307
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************