About
Important information
- Additional Info:
iFIT strives to deliver the best product and fitness experience possible. Unfortunately, we are seeing an increase in requests for service and are actively pursuing solutions. We apologize for any problems or delays that you may be experiencing in using your NordicTrack or Pro-Form fitness equipment. We want to help and invite you to visit my.ifit.com so we can get you back to enjoying your workouts and hitting your fitness goals.
iFIT is a global company with over 6 million members in over 120 countries. We sell hundreds of thousands of fitness machines each and every month around the world. We employ hundreds of team members to support our millions of customers with questions about product assembly, iFIT app navigation, warranty support and everything in between.
Although the majority of inquiries are resolved fully and in a timely manner directly with us, we understand some customers are more comfortable interacting through BBB. We welcome all opportunities to provide service and support to each iFIT member. We look forward to assisting you in any way we can.
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 11/10/2021
Years in Business: 28
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB Mountain West
- BBB File Opened:
- 5/14/1990
- Business Started:
- 3/10/1997
- Business Started Locally:
- 1/1/1977
- Business Incorporated:
- 11/14/1994
- Type of Entity:
- Corporation
- Alternate Names:
- Freemotion
- Lotus
- Nordic Track
- ProForm
- Weider
- Related Businesses:
- Universal Technical Services
- Business Management:
- Mr. Austin Terry, Operations Manager
Additional Contact Information
- Principal Contacts
- Mr. Austin Terry, Operations Manager
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
- We give a 30-day trial period on all products. If you receive a defective machine we will be happy to send a replacement machine or give a full refund. Returns for defective and non-defective products must be arranged within 30 days of receiving the product. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. Upon receiving a Return Authorization number, put your machine back in the box and take it to your curb to be picked up. We will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine and tax) less to and from shipping charges. If you receive a defective machine you will receive a replacement machine or a full refund. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. A 10% restocking fee is also charged on all returned or canceled merchandise (unless the merchandise is defective). If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply
All products must be returned in good condition, and with all paperwork, parts and accessories or an additional 10% charge may be added. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
Latest Reviews
Chris S
"Similar to many folks here, I ordered a NORDICTRACK COMMERCIAL 1750 treadmill in April of 2024, and I purchased a warranty. A technician installed the treadmill, showed the belt working, turned off the machine and left." ... Read full review
Laura R
"Our iFit console stopped working on May 5. I was told a new console would ship in 7-10 business days." ... Read full review
Nicholas G
"Extremely Disappointed Would Strongly Avoid NordicTrack We purchased the X24 Treadmill, RW900 Rower, and 10 Recumbent Bike expecting a premium experience given the high price tag. Unfortunately, this has turned out to be one of the worst purchases we've ever made." ... Read full review
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