Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to my front door for Ambia Solar selling solar panels, told me that it was a government program an it would not cost me a dime, the government paid for it! I told him was on a budget for $112.00/month. He said he would do some calculations. He said he could get the budget down to $109.00/month. I told him that would save $3.00/month not much but it adds up. I asked him do I pay that budget to Ambia and not AEP, He said I no longer pay AEP. just Ambia. I found out later that was a lie! I would have pay both Ambia and AEP. More about that later. He said there were questions, he said they were just a formality just to get the process started. He got a woman on his phone he told me how to answer the questions. He said Ambia Solar would contact. me later I never received any kind of paperwork from the salesman. That was on July 8th 2024. I should have received a agreement on July 8th 2024. I received a Email Ever Bright collection agency for a bill for $109.00, I did.not know..who they were so i called Ambia Solar to find out what was going on. They said it was the finance co. They said they had a signed and dated agreement.I, told them I did not sign any agreement.I told them.I did.not get an agreement from the salesman to send me a copy so i could look at it, I received the agreement in a Email over 8mos, later, on 3/24/2025 when I read it I found all the fraudulent statements I will forward a copy of Email it will explain alot about how the company operates I did not receive agreement on7/8/24 from salesman should be illegal I did not sign, name was printed!! Found out afterwards they put a lien on my house in NOV. of 2024, 5mos. before the first so called payment is due if thats not fraudulent, what is?!!! I want the Canceled A copy In writing The lien Taken off off my house. Remove the solar Panels From my roof And Repair Damage done to roof Also put everything back to AEP specs. Thank you ******* ** *******

  Business Response

  Date: 04/22/2025

  We aware of the concerns outlined in this complaint and has been in contact with the individual involved.
  Ambia Solar and our financing partner, EverBright, have multiple safeguards in place to ensure customers make fully informed decisions prior to entering into an agreement. One of these safeguards is the Welcome Checklist, which is completed through EverBright’s secure customer portal or over the phone with an EverBright agent. This checklist confirms the customer's identity and contact information, verifies that the full agreement was received, and ensures the signing process was completed voluntarily. It also includes disclosures clarifying that customers will continue to receive utility bills for any energy needs not covered by the solar system.
  
  Ambia Solar expects our sales representatives to provide clear and accurate information to our customers. We encourage and expect customers to exercise due diligence by reviewing the information provided in the contracts they sign and actively engaging in the decision-making process to ensure they fully understand the terms and benefits of their solar agreement.
  
  Regarding the availability of the agreement, it is made accessible to customers immediately through the EverBright portal, which is linked to the email address used during the signing process.
  
  In reference to the concern about a lien, Ambia Solar has no record of placing a lien on the property associated with this complaint. It is possible that a lien may have been filed by the financing provider, EverBright, as part of their standard process for securing financed solar installations. To assist further, Ambia Solar welcomes the opportunity to review a copy of the lien notice, which can be submitted to *******************.

  Customer Answer

  Date: 04/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* * ******

  Customer Answer

  Date: 04/28/2025

         To start with, salesman lied to me said the solar panels were a free government program. lie an told me my budget for elec. would be $109 instead of $112 from AEP. Said I would no longer pay AEP,I would pay Ambia lie! He said there was a questionnaire wasn't important just a formality. He told me how to answer them not important just process to get work started. He put everything on his tablet,I didn't see it or touch it. This was on 7/8/24, I didn't get any paperwork or sign anything or see any kind of agreement.He lie! about everything! He said Ambia would contact me to get things started then left. I got a Email from Ever Bright saying I owed $109.00 for !st. payment I didn't know who thet were.so I called Ambia,they said they were the finance co. They said they have a agreement I signed an received on 7/8/24, from the salesman lie! I received nothing an signed nothing. I told Ambia to send me a copy I received It in a Email, That's when I found all the lies!! My name was printed along with my initials on the fraudulent so called agreement. That is why I disagree with both Ambia Solar an Ever Bright. Thank you   Respectfully ******* ** ******

  Business Response

  Date: 05/19/2025

  While we understand their dissatisfaction, we respectfully maintain our position and would like to reiterate and clarify the following:
  While the customer claims they only typed their name in the signature field, it is important to note that, under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), electronic signatures—including typed names—are legally valid and enforceable when accompanied by appropriate disclosures and a demonstrated intent to sign.
  In this case, the agreement was completed through EverBright’s secure portal, which includes multiple safeguards to ensure informed consent. One of those safeguards is the Welcome Call, conducted by an independent EverBright representative—not an Ambia Solar salesperson. During this call, the customer is asked specific verification questions designed to confirm their understanding of the agreement, their identity, and that they are signing voluntarily and without any outside pressure. Even if the sales process was facilitated on a representative’s tablet, the Welcome Call provides an independent opportunity for the customer to personally confirm their awareness of key terms such as payment amounts, billing responsibilities, and the nature of the agreement.
  The customer now alleges that they were coached through this process by a sales representative. However, one of the explicit questions on the Welcome Call directly asks whether the customer is being coached or coerced in any way. The customer answered "no" to that question, along with others affirming that they were proceeding freely and with understanding. These responses, which are recorded and retained by EverBright, are a key part of establishing both intent and valid consent. Given the structure and independence of the Welcome Call, the coaching allegation appears inconsistent with the verification record.
  Regarding the lien, as previously stated, Ambia Solar has no record of placing a lien on the property associated with this complaint. However, we are happy to assist in reviewing any documentation the customer can provide in order to help determine the validity and source of the lien.
  Lastly, as the solar system has been installed and is active, the financing agreement is now a matter between the customer and EverBright. Ambia Solar is not authorized to cancel or terminate the agreement on the customer’s behalf, nor can we absolve any financial obligations associated with the financing terms.
  We understand the customer is frustrated and want to ensure every concern is reviewed thoroughly and fairly. However, based on the documented process, recorded responses, and secure systems involved, we remain confident that the agreement was completed with the required intent and proper disclosures.
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint a few weeks ago about Ambia. I received a response from the company, however when I tried to respond, it indicated I do not have an account set-up, so this is my response to Ambia's response.I would like to say that your response was exactly what I expected. *********. The fact that you failed to address that you have a salesperson out there representing your company in a fraudulent and misleading way speaks volumes. Your salesperson, ***** *******, sat in front of both my wife and I and he said this was a special program through our local utility company, ***************** offering solar panels at no-cost to you. He indicated that if were to purchase these on our own, it would cost us $50,000, but because Ambia is working with ***************** it would not cost us anything, because we are agreeing to provide some of our solar energy that is generated to **************** to offset the overloaded grid. When we did receive the contract, it clearly started there would be a $198 monthly fee, but when we questioned ***** on this, he advised us not to worry about that, it is only a formality, and it required to show that way on the contract because we are agreeing to forgo our 30% tax credit since this would be financed through Light Reach. Both my wife and I would be willing swear under oath to this, and we're curious if ***** would be willing to do the same. The fact the he lies, and you allow it, is a testament to your company. I have also asked Ambia (**** ******) to provide me with their copy of the contract that they have on record to match it to our copy, and they have failed to provide that. I will fight this until the bitter end I and want to make sure no others are harmed by your malpractice. We have informed our HOA so that no one in our subdivision is taken advantage of in the future. We have also posted info to our community ******** page as well. We do not want you able to do business near us again. Ambia is fraudulent and unwelcome!

  Business Response

  Date: 04/16/2025

  Ambia takes a strong stance against fraud and misinformation being provided to customers. As stated in our review response, we expect clear and accurate information to be given by the representatives we contract out to. These sales representatives are independent contractors and responsible for their own actions and conduct.
  According to the information provided, the customer received and signed a contract that clearly outlines the financial terms, including the monthly payment. Customers are encouraged to review all documents carefully and are given a generous cancellation window to ensure they have ample time to make a fully informed decision that aligns with their financial circumstances.
  Regarding the request for a copy of the agreement, our customer support team fulfilled this on March 11th, sending it to the email address we have on file. Please note that this email address differs from the one used to submit this complaint, which may explain any confusion around receipt. We will send another copy of the agreement to both the email addressed here and the email addressed used in the customer's initial review. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23171720
  
  I am rejecting this response because: Your "salesperson" lied to both my wife and myself during this entire process. When we called the "salesperson" and questioned the $198 charges on the contract, he advised us that it has to read that way since we are giving up our right as a consumer to get a credit on our taxes. He indicated the finance company would receive the credit. This was a lie to get us to sign the paperwork. Ask yourself this question: If we were informed correctly during the process regarding the $198 per month fee, we wouldn't even be having this conversation, because we had no desire to even have solar panels, but since we would told it would not cost us anything, why wouldn't we do it? What does that say about him and your company? Again, I want to make sure that every person that reads this passes on Ambia and moves to a reputable company. They are deceitful in their practices. Potential buyers BEWARE! 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman knocked on our door on a SUNDAY telling us about solar and how if we don't put solar up, we will continue to see increases to our bill by AEP. We agreed we would listen further about solar and how it works. Once the salesman had his pitch, he explained the first step was to submit an application to the program to see if we would even be accepted. He kept claiming our electric bill would be a fixed rate and no money out of our pocket. He sent an email to fill out what he claimed was an application for the program acceptance. Once I opened the Docusign, I could clearly see it was not an application. The document clearly stated, "loan agreement". The salesman claimed he would just explain everything as we went through the application. About the third time he told me just to click and initial, I stopped him and explained I wanted to read this "Application" over in detail before submitting anything and to speak with my husband about it. He was persistent to not allow me to do that. I explained to him that what he was having me sign was not an application, and it was a loan agreement. He swore up and down it was not a loan agreement even though the document clearly stated that. Then I explained to him that this program was not a fixed rate because I have to put $17,600 back into the loan to keep my payment at the same rate. He stuttered saying that it was a fixed rate. That is not a fixed rate. Then I asked him to explain how my electric bill would be the same payment forever if I am paying a loan payment and an electric bill based on the solar power efficiency. As a side note, I live in Ohio where sunshine is very limited in winter months. All he could say was that the elderly customers are who they help out the most because they are on a fixed income. They are taking advantage of elderly since they are not being honest about this being a loan. This should be illegal to try to strong arm people and not be honest about what the program is and how it is a LOAN

  Business Response

  Date: 03/31/2025

  Ambia Solar expects all sales representatives we contract to present customers with clear and accurate information in their sales presentations, and we take a firm stance against the behavior the customer has described. We kindly ask the customer to provide information on who the sales representative was so we can share this feedback directly with their local area manager. They can send any pertinent information in to [email protected]

  Customer Answer

  Date: 04/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  My hope is that Ambia changes their practices and are more transparent in what potential customers are signing up for and avoiding placing extra unexpected bills on unknowing consumers. I do not fault the sales representative, because I fully believe he was taught to try selling this product in the way he did. I don’t think he fully understands that he is scamming people.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Solar program with Ambia is a government program they said it would be no out of pocket and the monthly cost would be less then I'm paying now after all was said and done after getting the panels dropped off in the middle of my driveway and setting there for almost a month two days shy of then after that I needed an inspection for me to be on the grid, then waited for an onther month an a half to be hooked up so, my friend had a bill from everbright it was my first of hearing of them being out of Texas whom receives my money that if I'd known that my money was going to be sent to ***** I wouldn't have agreed to Ambias advances to install this system, after receiving my first billing I was expecting from Ambia the bill was 40 more then I was told it would be 180 so ****** now I'm 4 going 5 months not paying everbright because we had an agreement, the monthly rate was to be ****** so when I asked the salesmen why ****** he said that it was something that we never talked about and it's auto pay and there's a 40 dollar charge for not signng up for it, and the same with the extra AEP bill 30 some dollars then 200 somthing from them and a 93 something and I was informed of all this was said and done. I feel that this is a breach of contract and that I have been lied to about and throughout this whole process they dont answer call they mysteriously hang up or some how disconnected you from their end. I'm really ****** over the procedure, lies sick of it all.

  Business Response

  Date: 03/11/2025

  ********** is one of the financial partners we work with to provide solar panel systems. The customer signed their ********** agreement on June 4, 2024, using the same email address listed here. This agreement clearly outlines their monthly payment obligations and acknowledges that they will continue to receive a bill from their utility provider.
  
  The total amount of their utility bill is independent of both Ambia and Everbright, as many factors influence it, including energy consumption patterns, utility rate changes, weather conditions, and seasonal usage.
  
  Additionally, ********** conducts an introductory call with every customer to review the monthly payment terms, the agreement details, and the fact that they may still receive charges from their utility provider if additional power is needed.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesmen ignored my No Soliciting sign and used very deceptive sales tactics like telling me Rocky Mountain will increase my bill unless I "opt-out" with Ambia Energy, which involved setting up a time to speak to a sales representative. Ignoring trespassing signs is illegal.

  Business Response

  Date: 02/18/2025

  Thank you for bringing this to our attention. We expect all of our sales representatives to deliver accurate information and adhere to all posted signage regarding solicitation. We have delivered this feedback to local sales management to address immediately.
  

  Customer Answer

  Date: 02/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Response is the same copy-paste response they've been giving other Google reviewers for years. I don't trust them to change their behavior unless faced with actual consequences.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2024, we signed a contract with Ambia Solar for the installation of solar panels. They began the electrical work just days before Labor Day weekend to replace and upgrade our electrical panel as stated in our contract. During the installation, we were without power for over 12 hours because they had to call in three additional electricians who were unable to connect everything successfully.Once we regained power, we were informed that they would return on September 6, 2024. However, no workers showed up. In the meantime, my family and I continued with our daily lives. On October 8, I called Ambia to inquire about the status of our panel installation, as per our contract, which stated that the panels should have been installed, inspected, and operational by ****** of November 19, 2024, our home failed the solar panel inspection. The inspector noted several deficiencies in the installation, one of which was the removal of the ground from our home during the electrical panel installation, which jeopardized my family's safety. We have made several attempts to contact the company but have received no communication throughout this entire process about what work still needs to be completed, when workers would be coming, or the re-inspection date. The customer service has been nonexistent, and we would often find random individuals at our door or in our yard when we were not home.I am extremely disappointed in our experience as consumers. We trusted Ambia Solar with our home in an effort to contribute to preserving our planet and natural resources. It feels as though Ambia is only interested in filling their sales quotas.We have paid $37,000 for panels that, as of January 3, 2025, remain non-operational.

  Business Response

  Date: 01/16/2025

  We are aware of this customers situation and recognize that the quality of work weve provided here is not up to the world-class customer service we aim to provide. We are taking the proper steps to correct this and the customer has been in daily communication with our ************** Manager since January 9th. We appreciate your patience while weve made these necessary changes. We have our new technicians going out tomorrow to do a proper assessment of the complications to get the customers project back on track. Well maintain communication with the customer and are confident that the rest of their experience will be efficient and satisfactory

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed solar in our home hired an electrician to upgrade our electrical panel. The electrical panel was miswired. When we identified the issue the business has promised to get this resolved as it is a safety issue and they refuse to fix it despite this being their technicians ertor

  Business Response

  Date: 01/06/2025

  We show record of this customer's installation being completed in April 2023 and their electrical inspection with the Pueblo Regional Building Department passing on September 6 2023, we do not show record of a separate main panel upgrade being performed for this customer. We kindly ask the customer to email ******************* with the date of the original work and any available documentation detailing how the issue was identified and attributed to Ambia. Once we receive this information, we will conduct a thorough internal review and determine an appropriate course of action
  

• Initial Complaint

  Date:12/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a salesman named Trent come to my door in July. Right off the bat I told him I could not afford any other bills and told me I would not have any additional bills just a bill SWAP. That I would go from paying one company for my electric and to paying another company and it would be cheaper. He said it was because Duquesne light had received grant money to put solar panels on so many homes to help offset their work load. He used his tablet and signed me up for this program himself. Then he asked me to sign the these documents. I ask questions regarding some of the things I didn't understand in the document. (It was 44 pages and he claimed to not have time for me to read it all so he "summarized") he told me the $141 payment was the bill that would fluctuate based on my solar use. And that the .19 cents was how much they would charge or pay me per kwh. When I asked him about the fact that it said I would be getting 2 bills he said that I would have to keep Duquesne light because they are who the solar power is going through but that the bill should never be more than 10-15dollars for their "fees". The project to install everything was complete November 1st and I got PTO on that day. I was initially billed on November 12 and then on the 19th my bill when up by another 102 dollars. I was confused and called Duquesne and was told they had two bills that were on different days. I was confused but assumed it had to do with the solar panels just going into effect. So I paid it. I got an email the day after i paid DL at 8am saying my bill was coming soon. After logging in i saw $141 dollars was due the very next day. I didnt get any notice except the email I called Lightreach asking why i was receiving 2 electric bills and was toldbI was paying to USE the solar panels and Duquesne charged me for usage. I was told by Trent all that was covered by grant money. I was lied to. I now pay more than I ever did for my electric. I can't afford it. Now no one returns my calls.

  Business Response

  Date: 01/03/2025

  The expectations for the customer’s solar system are outlined in the written agreement that was signed by the customer on July 27th, 2024. The agreement outlines an estimated production amount to be sold to the customer and notes that the customer will still receive a bill from their utility company that will include fees and any excessive consumption charges. 

  Customer Answer

  Date: 01/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  As I have emailed and called multiple times that when the salesman came to the door we went over the contract and my questions however the man explained the wording in the contract differently than what I am experiencing. While yes it does say I will get two bills I was told the bill from Duquense Light would be no more than 15 dollars a month and that the bill of $141 would fluctuate based on my consumption. However after recently reaching out to Palmetto and Lightreach that bill is a loan that I am paying for 25 years to pay for the solar panels and after that 25 years they will be mine. Something that was NEVER told to me nor is that lined out in the contract. I never would have applied for a loan. I was told EVERYTHING was paid for by a grant Duquesne Light received and that all I had to do was pay for my consumption. That is not what is happening. I was lied to in order to get me to sign the contract. I was told I had ten days to cancel however it was 3 months before everything was active and I start receiving the bills. The tactics to get me to sign were predatory and deceptive. There are other people on my block going through the same thing and it was also on the news. The company is thriving on deceptive practices and do not return calls or emails to assist in the matters they created because they know they are in the wrong. I see a class action lawsuit in Ambias future. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 01/14/2025

  As stated, the contract was presented to the customer at the time of sale, with all relevant information clearly available. The customer's responsibility regarding cancellation was outlined on the first page of the contract as well as the responsibilities for payment, and utility offset. A copy of the contract has been provided to the customer and can be made available here upon request. The customer's responsibilities for payment, cancellation, and guarantees are explicitly detailed in the contract.

  Customer Answer

  Date: 01/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am in contact with a lawyer along with 3 other people for the same predatory tactics. I don't need to explain anything else. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17, 2024, Ambia Solar installed solar panels on my property. During the installation, they dug a large trench in my yard, cut a hole in my drywall, and left a gap in my siding. Despite this disruption, the solar panels are not operational, and I am now responsible for both my electricity bill and the first payment on a $29,000 loan for the panels. This is unacceptable, as I am paying for a system that is not functional while my property remains damaged. I have contacted Ambia Solar to address these issues but have not received a satisfactory resolution. I am seeking prompt repairs to my property, the activation of the solar panels, and a resolution for the financial burden caused by their delays.

  Business Response

  Date: 12/09/2024

  We have spoken with the customer and have address the concerns. We are actively working with the customer on remedying the home damage and pushing the account to Permission To Operate. 

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Ambia Solar install my 2nd solar system. It took almost a year to get the from start to finish, I complained on how the system was hooked up to the first solar system, I had concerns the system would crash, I did not pay for the to connect to the other system they should have separate programs (systems) Well Aug 19, 2024 not even a month worth of the system running, it stop but one the 2nd system but both systems stop working. now I have 2 solar bills and an ele bill should not of happen. I have email the company several times no reply back, I called and finally got a hold of someone, and they told me they do not know when someone will be out, this is so wrong, I want them out and to fix what they have done, and take care of my ele bill until it is fixed correctly and running.

  Business Response

  Date: 09/13/2024

  Ambia Solar hasn't received any emails from her regarding this matter. We only have record of Ms. Casselman calling into our team on 9/11 that the system wasn't working. We created a field service case so we can schedule a time to troubleshooting her system. We always remotely troubleshoot the system before sending a service tech to the home. Additionally, her original system is not tied to our system, they are two separate systems. If her original system also quit working she will need to contact the company that installed them as we cannot touch another companies electrical work.